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The Regency

Lot 134-141 | Jalan Sultan Badlishah, Alor Setar 05000, Malaysia (Formerly Hotel Grand Continental Kedah)
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25 Reviews from our TripAdvisor Community

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Kuala Lumpur, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Pros -Located in the city of Alor Star - many facilities available eg; banks, shops, restaurants CONS - towels provided were dirty. - the hotel was too quite. Not many people were staying there. So its kinda creepy - i always have an issue with the pillows provided. It was too soft. Not comfortable for me. - television channel was... More 

Helpful?
Thank nitaf_15
Ampang, Malaysia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 3, 2015

Stayed for only 1 night due to business trip. My company just located opposite the hotel so its quite convenient. The room- its bed and bathroom were clean & tidy and I have no complain at all. Only thing to comment is the sound proof need to improve as you can clearly listen the door closing sound of other rooms.... More 

Helpful?
Thank Dav_Goh
Petaling Jaya, Malaysia
Level Contributor
267 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed August 4, 2015

Hotel's cleanliness is acceptable. Service level needs a bit brushing up, but perhaps it was a festive period, so there were fewer operational staff. Breakfast was a generous spread and acceptable. Guests probably complain on parking facilities, due to its location surrounded by bazaar shops, but still manageable. Room was comfortable, and nice view of Alor Setar.

Helpful?
3 Thank iamsuhaini
Kuala Lumpur, Malaysia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 22, 2015 via mobile

From check in into room all was pleasant. Employee very helpful. first room impression were pleasant too. Restaurant employee are attentive and feel welcome. Breakfast ok. overall this hotel are worth staying and recommended.

Helpful?
3 Thank Hishamhisham
TheRegencyTgTuan, Manager at The Regency, responded to this review

Greetings Mr Hisham, Thank you for choosing to stay with us recently at The Regency Hotel Alor Star. We are pleased to know our service and accommodation were to your liking. We always strive to ensure best customer service and satisfaction. We would like to thank you for your feedback and shall continue to provide the best to our customers.... More 

Kuala Lumpur, Malaysia
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed August 28, 2014

Good service, good room, good location. The interior of the hotel is nice...checking in was fast and easy. It is located at the town centre...however they are not many restaurants surrounding the area so you have to get a cab to try local eateries.

Helpful?
3 Thank Intan R
Regency A, Guest Relations Manager at The Regency, responded to this review

Dear Intan R, We would like to thank you for your feedback pertaining our Hotel. We are pleased to know that our accommodation and service were to your liking. We value your feedback and would like to thank you for choosing to stay with us at The Regency Hotel Alor Setar. We hope to see and serve you again in... More 

Kuala Lumpur, Malaysia
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed July 13, 2014

• Travel group: 2 adults and 2 children. 

 • Booked online through asiatravel.com. Booked this hotel because of good review and location. With the price offered you can get a few similar hotels. • Checking-in was fast and easy and they servers you with a smile. Not a big fan of staircase at lobby, you need to climb a few... More 

Helpful?
3 Thank chengwc
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear ChengWC, Thank for for choosing to stay with us at The Regency Hotel Alor Star. We are pleased to know you had a pleasant stay. The management will look into other possible solutions to ease access into the Hotel. Nonetheless, we thank you for your patronage and hope to see and serve you again soon. Thanks Cheng. Regards More 

Petaling Jaya, Malaysia
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 24, 2014 via mobile

Was in this hotel somewhere around 2012 & was impressed by it as they refurbished it.Eventhough the lift was small & the ceiling of the room was low but overall it was clean, contemporary... Room price was appropriate based on Alor Setar standard & it is strategically located in the town centre with plenty of car parks with plenty of... More 

Helpful?
2 Thank KenYap55
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear Mr KenYap55, Thank you for your feedback and review pertaining our Hotel. We at The Regency Hotel Alor Star are pleased to know you are happy with our accommodation and that our service was up to your expectations. We appreciate your positive comments and hope to see and serve you again in the near future. Once again on behalf... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 9, 2014

the hotel was refurbished to meet modern day needs and it has improved from the last convincingly. the food served at the coffee house is rich in variety and tastes good too! the rooms are generously appointed and spacious. unfortunately it is a one night stay for me this time but definitely warrants a return visit the next time Alor... More 

Helpful?
4 Thank ahmad shazerain z
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear Ahmad Shazerain Z, Thank you for your feedback and comments on our Hotel. We are indeed truly delighted that you had a wonderful visit during your stay with us at The Regency Hotel Alor Star. We are pleased to know the accommodation and food were to your liking. Once again, on behalf of the entire team at The Regency... More 

Kuala lumput
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 16, 2013

In town to visit some relatives and decided to spend a night at The Regency Alor Star Hotel. The hotel seems new and has a nice lobby,very good location right in the heart of town and next to Pekan Rabu..the deluxe room was big and spacious with a very nice modern feel. Had an early morning breakfast at the coffee... More 

Helpful?
3 Thank 566619
Regency A, Manager at The Regency, responded to this review

Dear 566619, Thank you for staying with us at The Regency Hotel Alor Star. We appreciate your feedback and comments on our Hotel and we look to further improve our Hotel for our guests. We strive to provide the best to our guests. Once again, thank you for your comments and we value your response. We hope to see and... More 

Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

Rooms newly refurbished but no complimentary drinking water..water boiler dirty, can see stain inside.. No complimentary newspaper?? Still using aging old 21 inch color tv.. Location wise ok.. Town area.. Only,over priced..

Helpful?
2 Thank chrislyv
Regency A, Manager at The Regency, responded to this review

Greetings ChrisIvy, Firstly, thank you for choosing to stay with us at The Regency Hotel Alor Star. We take great pride in our Hotel and offering service that is second to none for our guests. Thus, we would like to convey our sincerest apologies for the incident which occurred during your previous visit with us. We acknowledge and have noted... More 

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