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The Regency

Lot 134-141 | Jalan Sultan Badlishah, Alor Setar 05000, Malaysia (Formerly Hotel Grand Continental Kedah)
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1 room 1 guest
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23 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
  • English first
  • Indonesian first
  • Japanese first
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    (23)
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    (6)
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    (10)
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    (3)
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Petaling Jaya, Malaysia
Level Contributor
163 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel's cleanliness is acceptable. Service level needs a bit brushing up, but perhaps it was a festive period, so there were fewer operational staff. Breakfast was a generous spread and acceptable. Guests probably complain on parking facilities, due to its location surrounded by bazaar shops, but still manageable. Room was comfortable, and nice view of Alor Setar.

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed April 22, 2015

From check in into room all was pleasant. Employee very helpful. first room impression were pleasant too. Restaurant employee are attentive and feel welcome. Breakfast ok. overall this hotel are worth staying and recommended.

Was this review helpful? Yes 3
TheRegencyTgTuan, Manager at The Regency, responded to this review

Greetings Mr Hisham, Thank you for choosing to stay with us recently at The Regency Hotel Alor Star. We are pleased to know our service and accommodation were to your liking. We always strive to ensure best customer service and satisfaction. We would like to thank you for your feedback and shall continue to provide the best to our customers.... More 

Kuala Lumpur, Malaysia
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed August 28, 2014

Good service, good room, good location. The interior of the hotel is nice...checking in was fast and easy. It is located at the town centre...however they are not many restaurants surrounding the area so you have to get a cab to try local eateries.

Was this review helpful? Yes 3
Regency A, Guest Relations Manager at The Regency, responded to this review

Dear Intan R, We would like to thank you for your feedback pertaining our Hotel. We are pleased to know that our accommodation and service were to your liking. We value your feedback and would like to thank you for choosing to stay with us at The Regency Hotel Alor Setar. We hope to see and serve you again in... More 

Kuala Lumpur, Malaysia
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 13, 2014

• Travel group: 2 adults and 2 children. 

 • Booked online through asiatravel.com. Booked this hotel because of good review and location. With the price offered you can get a few similar hotels. • Checking-in was fast and easy and they servers you with a smile. Not a big fan of staircase at lobby, you need to climb a... More 

Was this review helpful? Yes 3
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear ChengWC, Thank for for choosing to stay with us at The Regency Hotel Alor Star. We are pleased to know you had a pleasant stay. The management will look into other possible solutions to ease access into the Hotel. Nonetheless, we thank you for your patronage and hope to see and serve you again soon. Thanks Cheng. Regards More 

Petaling Jaya, Malaysia
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 25, 2014 via mobile

Was in this hotel somewhere around 2012 & was impressed by it as they refurbished it.Eventhough the lift was small & the ceiling of the room was low but overall it was clean, contemporary... Room price was appropriate based on Alor Setar standard & it is strategically located in the town centre with plenty of car parks with plenty of... More 

Was this review helpful? Yes 2
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear Mr KenYap55, Thank you for your feedback and review pertaining our Hotel. We at The Regency Hotel Alor Star are pleased to know you are happy with our accommodation and that our service was up to your expectations. We appreciate your positive comments and hope to see and serve you again in the near future. Once again on behalf... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 9, 2014

the hotel was refurbished to meet modern day needs and it has improved from the last convincingly. the food served at the coffee house is rich in variety and tastes good too! the rooms are generously appointed and spacious. unfortunately it is a one night stay for me this time but definitely warrants a return visit the next time Alor... More 

Was this review helpful? Yes 3
TheRegencyTgTuan, Manager at The Regency, responded to this review

Dear Ahmad Shazerain Z, Thank you for your feedback and comments on our Hotel. We are indeed truly delighted that you had a wonderful visit during your stay with us at The Regency Hotel Alor Star. We are pleased to know the accommodation and food were to your liking. Once again, on behalf of the entire team at The Regency... More 

Kuala lumput
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 16, 2013

In town to visit some relatives and decided to spend a night at The Regency Alor Star Hotel. The hotel seems new and has a nice lobby,very good location right in the heart of town and next to Pekan Rabu..the deluxe room was big and spacious with a very nice modern feel. Had an early morning breakfast at the coffee... More 

Was this review helpful? Yes 3
Regency A, Manager at The Regency, responded to this review

Dear 566619, Thank you for staying with us at The Regency Hotel Alor Star. We appreciate your feedback and comments on our Hotel and we look to further improve our Hotel for our guests. We strive to provide the best to our guests. Once again, thank you for your comments and we value your response. We hope to see and... More 

Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 24, 2013 via mobile

Rooms newly refurbished but no complimentary drinking water..water boiler dirty, can see stain inside.. No complimentary newspaper?? Still using aging old 21 inch color tv.. Location wise ok.. Town area.. Only,over priced..

Was this review helpful? Yes 2
Regency A, Manager at The Regency, responded to this review

Greetings ChrisIvy, Firstly, thank you for choosing to stay with us at The Regency Hotel Alor Star. We take great pride in our Hotel and offering service that is second to none for our guests. Thus, we would like to convey our sincerest apologies for the incident which occurred during your previous visit with us. We acknowledge and have noted... More 

malaysia
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 30, 2013

location wise is ok, near to everything (shopping mall, pekan rabu etc). breakfast was lavish but not for lunch and dinner, staff was attentive and always smile but the room (stay at 3rd floor) was not that good, probably the hotel is still under renovation because those who stay at upper floor (4th and 5th floor)have gave very nice comment... More 

Was this review helpful? Yes 1
Shah Alam, Malaysia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 15, 2013

A newly renovated hotel and loved it as everything was new. Lifts were working well, shower was strong, rooms were clean, lobby was nice. Complimentary breakfast was a plus with a simple yet sufficient choices. Central location in Alor Setar also helps, Only setback was the TV which was not working well.

Was this review helpful? Yes 3
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