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Hotel Grand Crystal Kedah

40, Jalan Kampung Perak, Alor Setar 05100, Malaysia
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Hotel Grand Crystal Kedah
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Ranked #16 of 22 Hotels in Alor Setar
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16 reviews from our community

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Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Rock Falls, Illinois
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 28, 2014

The rooms were spacious and the floors were stripped of their carpeting. It was also clean. However, this hotel is really old and it shows. Air conditioning vibrated with such noise, we had to lower the intensity (which are only 3 levels). The toilet had very weak flushing power (yikes!) Curtains were dusty and allowed sunlight to penetrate via gaps.... More 

Was this review helpful? Yes 2
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

The room was spacious, big.. Far bigger than loads of 3 stars hotels i've been to. Spacious bathroom with bath tub. Affordable price as RM100 / night via Booking.com. However, the air cond. was barely cool. It was quite hot sleeping with comfortable bed, thick blanket but slow air cond.

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HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

Thank you for your compliments on our staff friendliness. Its has certainly boost their confidence to continue delivering their best service. Your observation regarding the comfortable bed with spacious bathrooms, bathtub and room size to be "far bigger than load of 3 stars" is indeed precise. We are glad we could provide you with the comfort that exceed your expectation... More 

Kajang, Malaysia
Top Contributor
59 reviews 59 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
2 of 5 stars Reviewed June 18, 2014

Old, outdated and unpleasant were how I describe this hotel. It never came into my mind that I will end up at this kind of hotel especially in Malaysia but it happens. I've stayed for 3 days 2 night at deluxe room. Staffs were warm though. The facilities looks old and outdated at every corner. The room was big but... More 

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Malaysia
Senior Contributor
35 reviews 35 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed November 24, 2013

The hotel is very old, refurbishments are required to the exterior and interior of the hotel, especially the wall finishes, the carpet of the hotel should be entirely changed. I stayed at an deluxe room, which should have a bath tub, but the room assigned to me without it and my complaint was not answered. Poor selection for breakfast. The... More 

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HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

A month after your visit, the Hotel went through a 2 months renovation. New furnitures were added to lobby and the coffee house were renovated and adding to it a more welcoming atmosphere. The front porch of the Hotel were replaced with a transparent roof, allowing more light to enter the compound. Most of the deluxe rooms has bathtubs except... More 

Melaka
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 15, 2013

stayed at this hotel for two nights.1st impression lobby look old and looks like typical chinese hotel.this make me curious regarding their coffee house halal status.but i already ask at the reception counter and they tell me all their kitchen staff is malay.glad to hear that.then i enter the guest lift.lift smell something that i dont know where it comes... More 

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HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

Thank you for your observation and comments. Our Hotel is popular for its local cuisine, especially for the local Authentic Malay food. The kitchen and coffee house are Halal certified and you can rest assure that we are in full compliance with the necessary rules. Vast majority of our personnels are Malay including the kitchen staffs. Rest assured that periodic... More 

Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 17, 2013

Hotel has spacious room, clean and ideal for small children. My prince and princess enjoyed themselves. Our room has lcd tv and astro. Stayed at the deluxe double room with timber flooring and children can play freely. The room size is 40 % larger, with bathtub compared to surrounding conventional hotel of similar category and price in Alor star. Hotel... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 28, 2012

reception in front desk is good....house keeeper look so rude when i ask to change their bedlinen...because when i sit on the bed....my body all get itchiness....the house keeper just enter my room n change the bedlinen without any of my permission. After a few hours...i check out and find another hotel! Not suitable for holiday.

Was this review helpful? Yes 1
Kuala Lumpur
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 14, 2012

Went there somewhere in June 2012. The hotel located quite far from the main road. It was an old hotel but the room was quite ok. I'm not sure about any other facilities but the ironing board are left at the outside corrideor and you have to iron your clothes outside your room which i found a bit weird &... More 

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Serendah
Contributor
11 reviews 11 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed August 20, 2012

Reached hotel on 1st day hari raya..booked through agoda after read good reviews in tripadvisor..good reception girl welcome us but unfriendly supervisor/manager stand at the reception area wt a weird face..room space ok..we stay in a triple bed room..can put 1 single mattress addition..plugs not in good condition..old tv,no remote,too small jug kettle,rubbish bin no plastic,fridge too noise..and the most... More 

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Malaysi
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 25, 2012

Booking: Online, using www.ghihotels.com. Recommended, it offers best rate, and instant confirmation. Check-in On 2 July. Fast, we were welcomed by a friendly staff, Miss Raihan. The check in process was smooth. We stayed there for 9 nights. Room Deluxe room, triple sharing. Room was ok, equipped with lcd tv, cable tv channels, bathtub, electric kettel. Food The best was... More 

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30 photos of this hotel

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Hotel & grounds (8)
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Pool/beach area (1)
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