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Hotel Grand Crystal Kedah

40, Jalan Kampung Perak, Alor Setar 05100, Malaysia
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Hotel Grand Crystal Kedah
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20 Reviews from our TripAdvisor Community

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Langkawi, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is situated quite close to the centre and walking to the shops and restaurants is easy enough. The rooms are well appointed and spacious with comfy beds but the service was poor and the food portions when they eventually arrived is enough for a child only. First they could not find my booking, then they had no Coke... More 

Helpful?
Thank Nhanbread
singapore
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Family trip last year with booking of 4 of their biggest room. Triple bedded is not too bad but walking space is limited. Hotel looks very old and the only thing holding the hotel together is the staff. Most of them have passion in their work and walk around with a smile. You can really see their sincerely, if only... More 

Helpful?
Thank joejas

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Petaling Jaya, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed December 15, 2015

when arriving, the front desk staff quit friendly but should learn more about customer service. He should learn which task to prioritize, to entertain the customer in front of him or to answering a lot of phone call or to give an instruction to his buddy. Oh i forget to mention, he just the only person sit at that desk.... More 

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1 Thank shahrulhafeez
KUALA LUMPUR
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 7, 2015

Hotel has long been in existence and need refurbishment in rooms and restaurant. It gives the impression it is an old hotel by the look from the outside. It is a budget hotel but could have been better if the right things are in place or else hotel would run down and it will lose more customers. It is a... More 

Helpful?
1 Thank HO D
Rock Falls, Illinois
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 27, 2014

The rooms were spacious and the floors were stripped of their carpeting. It was also clean. However, this hotel is really old and it shows. Air conditioning vibrated with such noise, we had to lower the intensity (which are only 3 levels). The toilet had very weak flushing power (yikes!) Curtains were dusty and allowed sunlight to penetrate via gaps.... More 

Helpful?
2 Thank Suzy S
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 19, 2014

The room was spacious, big.. Far bigger than loads of 3 stars hotels i've been to. Spacious bathroom with bath tub. Affordable price as RM100 / night via Booking.com. However, the air cond. was barely cool. It was quite hot sleeping with comfortable bed, thick blanket but slow air cond.

Helpful?
Thank AyiemTom
HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

Thank you for your compliments on our staff friendliness. Its has certainly boost their confidence to continue delivering their best service. Your observation regarding the comfortable bed with spacious bathrooms, bathtub and room size to be "far bigger than load of 3 stars" is indeed precise. We are glad we could provide you with the comfort that exceed your expectation... More 

Kajang, Malaysia
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed June 17, 2014

Old, outdated and unpleasant were how I describe this hotel. It never came into my mind that I will end up at this kind of hotel especially in Malaysia but it happens. I've stayed for 3 days 2 night at deluxe room. Staffs were warm though. The facilities looks old and outdated at every corner. The room was big but... More 

Helpful?
1 Thank Shaharum A
Malaysia
Level Contributor
44 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed November 24, 2013

The hotel is very old, refurbishments are required to the exterior and interior of the hotel, especially the wall finishes, the carpet of the hotel should be entirely changed. I stayed at an deluxe room, which should have a bath tub, but the room assigned to me without it and my complaint was not answered. Poor selection for breakfast. The... More 

Helpful?
1 Thank TanCK
HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

A month after your visit, the Hotel went through a 2 months renovation. New furnitures were added to lobby and the coffee house were renovated and adding to it a more welcoming atmosphere. The front porch of the Hotel were replaced with a transparent roof, allowing more light to enter the compound. Most of the deluxe rooms has bathtubs except... More 

Melaka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 15, 2013

stayed at this hotel for two nights.1st impression lobby look old and looks like typical chinese hotel.this make me curious regarding their coffee house halal status.but i already ask at the reception counter and they tell me all their kitchen staff is malay.glad to hear that.then i enter the guest lift.lift smell something that i dont know where it comes... More 

Helpful?
1 Thank AnissaH973
HotelGC, General Manager at Hotel Grand Crystal Kedah, responded to this review

Thank you for your observation and comments. Our Hotel is popular for its local cuisine, especially for the local Authentic Malay food. The kitchen and coffee house are Halal certified and you can rest assure that we are in full compliance with the necessary rules. Vast majority of our personnels are Malay including the kitchen staffs. Rest assured that periodic... More 

Kuala Lumpur, Malaysia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 16, 2013

Hotel has spacious room, clean and ideal for small children. My prince and princess enjoyed themselves. Our room has lcd tv and astro. Stayed at the deluxe double room with timber flooring and children can play freely. The room size is 40 % larger, with bathtub compared to surrounding conventional hotel of similar category and price in Alor star. Hotel... More 

Helpful?
3 Thank Nicklim69
Questions? Get answers from hotel staff and past guests. Ask a question

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