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Batu Batu

Certificate of Excellence
Tengah Island, Mersing, Malaysia
Batu Batu
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192 reviews from our community

Traveler rating
    85
    77
    18
    8
    4
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120
36
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I thought Batu Batu was great. We actually tried to visit in February and were unable to take the boat due to poor weather conditions. I have to say that the staff was really great with us in this instance and worked with us so that we could rebook without losing our money. I thought the accommodations were wonderful and... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

We went with two other families and our toddlers... and had the best holiday. It's one of the most beautiful places I've ever been. Newly laid turtle eggs were named after my son by the resident ecologists. The sand is power white and the sea was crystal clear. We enjoyed the kayaking, snorkelling, walking trails, swimming in the pool and... More 

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Leeds
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were treated to a weekend in heaven by our family and it was truly wonderful. The location, the resort , the accommodation and the facilities were excellent. If you enjoy relaxing water sports all the better as there are loads of things to do. To help others I will give a couple of picky issues. First the boat transfer... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Beautiful location, gorgeous beach. Lovely food, although the service was a little hit & miss, but may be attributed to the relaxed atmosphere. Great facilities for kids. Beautiful villa with outstanding views of the ocean.

Was this review helpful? Yes 1
Singapore
Top Contributor
63 reviews 63 reviews
18 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Batu Batu is the only development on the island of Pulau Tengah. The island is beautiful with several white sand beaches with clear azure water. There are only 20 villas at the resort and each has a lovely bed with the most comprehensive mosquito netting I have seen anywhere. The rooms are spacious and there is an enormous bathroom with... More 

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London
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a pool room for one night which was a little noisy and lacked privacy. For our second night we had an Ocean Villa which was outstanding. Kids room with bunk beds is dark and tucked away such that the large bathroom physically separates it from the main bedroom and living room. The villa was well furnished and had... More 

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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What can I say? This is our 3rd visit and we still love it. They have upgraded the rooms and it's better than ever. We visited in March 2015 and coincidentally being Turtle nesting season so our family experienced something very special seeing the turtles, examining their tracks up the beach and the nest (fenced up of course) as the... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed March 22, 2015

Advice to management: - A king-sized bed is different from two single beds. It's not because you put them together that you can get a bigger bed. In case you haven't noticed there is a space between two single beds that you don't have when using a king-size bed. Please re-think your strategy... - 3 wine glasses for a villa... More 

Was this review helpful? Yes 5
Singapore, Singapore
Contributor
17 reviews 17 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 20, 2015

Spent a long weekend here with friends and family. There is no doubting the spectacular beauty of the location, but as has been said by previous reviewers the maintenance has slipped significantly and the service is sadly pretty mediocre. We found the food to be very hit and miss, with a few great dishes but others that were close to... More 

Was this review helpful? Yes 6
Cher L, Owner at Batu Batu, responded to this review

Dear 455WillC, Thank you very much for your feedback which is invaluable in helping us prioritise and make improvements at Batu Batu. I am pleased that you enjoyed your stay in general but apologise sincerely that there were various disappointing and frustrating aspects to it. We understand that service standards have slipped recently and we are working hard to rectify... More 

Singapore, Singapore
Contributor
15 reviews 15 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 16, 2015

Great family friendly resort, would not advise going without kids. Great food in restaurant, poor service on the whole. Very spacious villa for 2 child (11 & 8) family. Will try other places before going back to Batu Batu.

Was this review helpful? Yes 3
Cher L, Owner at Batu Batu, responded to this review

Dear Robert K, Thank you very much for your feedback which is invaluable in helping us prioritise and make improvements at Batu Batu. I am pleased that you thought that the resort was great for families but apologise sincerely that you found service to be poor on the whole. I am particularly sorry that your experience did not leave you... More 

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