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Doubletree By Hilton Hotel Johor Bahru

Certificate of Excellence
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12 Jalan Ngee Heng, Johor Bahru 80000, Malaysia
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Doubletree By Hilton Hotel Johor Bahru
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Doubletree By Hilton Hotel Johor Bahru
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446 Reviews from our TripAdvisor Community

Traveler rating
    181
    175
    58
    18
    14
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171
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (446)
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    (113)
  • Jun-Aug only
    (81)
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    (115)
  • Dec-Feb only
    (137)
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Singapore, Singapore
Top Contributor
74 reviews 74 reviews
49 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed yesterday NEW

Even though the hotel was running at full occupancy over the busy weekend we visited; the service was faultless and our staycation experience exceeded my expectation. We were greeted and swiftly ushered to check-in our stay. It took a little longer than usual to get our hotel key cards but all was fantabulous. Just weeks ago we had a staycation... More 

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Cyberjaya, Malaysia
1 review
1 of 5 stars Reviewed 2 days ago NEW

Reservation : Your officer was very eager and helpful, but her english could be improved. Check in: Checkin speed was ok. Room: if the shower room door could be designed to swing inwards, then the bathroom floor would not be wet. Cleaniness of the room is not up to standard (vs hotel of similar rate & age, Rennaisance Masai) Lounge/Coffee... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

We booked 2 rooms and spent 2 nights here from 30may to 1 june. We were greeted with almost a dozen warm cookies for the family entourage. Every single person working for the hotel had genuine generous smiles and not because they were on duty. The breakfast spread was excellent and to top it all, the staff was once again... More 

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Kuala Lumpur, Malaysia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was very impressed with the Bellboy and Concierge Team. They gave a great welcome upon my arrival, always very helpful whenever I was in the lobby. The breakfast was good, many choices and spacious restaurant. The room is clean, and very comfortable too. I was however, felt that the service in the breakfast could be better if they were... More 

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Before booking a place here, i read a few review on Trip Advisor and read about this front desk staff called Adam. the reviewer was right, Adam was very attentive to details and went the extra miles to ensure that the arrival experience is a breezy one. he even made sure that my cookie is warm enough! Superb location something... More 

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Penang
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was my 2nd visit here in the space of 1 month. My first review was on 30th April. Stayed here for 8 nights this round. Had the time to explore the surroundings. The hotel's location is perfectly right in the centre of JB and minutes away by taxi to the customs checkpoint and City Square shopping mall. As usual... More 

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Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just came back from a night stay at this property in JB. LOVED 1. Oh my the check in was fast, the lady that serve me was polite and sweet, and she even introduce me th hhonors programme, and I gladly sign up. A guy then serve us their famous warm cookie. 2. Hotel staff were very professional as per... More 

Was this review helpful? Yes 1
Simon M, General Manager at Doubletree By Hilton Hotel Johor Bahru, responded to this review

Dear Hannahlimpearl Thank you for your review after your recent stay with us. We value your feedback. We were very happy to read that you enjoyed our world famous Cookies, the warm reception from the Team and the "Sweet Dreams" bedding that DoubleTree by Hilton is renowned for. Unfortunately DoubleTree by Hilton across the world recently transitioned from Crabtree and... More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 5 days ago NEW

We received a better service compare to our earlier stay in Dec 2014. We waited for the room to be ready for three hours. I would like to compliment your Front Office MOD Mr Adam on the service rendered to us. This time around, he contacted me earlier to inform that the room is ready before we reach the hotel.... More 

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Singapore, Singapore
Top Contributor
55 reviews 55 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is my first stay in a Hilton owned property and its a pity it's only for one night. The room was clean, modern and very comfortable. The king sized bed was a dream to sleep in and Singapore channels were available on TV. The room was smaller than I expected, but since I was staying alone, I had no... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Hotel is new and deserves five stars in my opinion. Area is not on par with Singapore but is ok. Bus service is available from Changi Airport until 2300 hr. After 2300 must take taxi to Singapore Queen St then Malasian permitted Taxi to Johor Bahru.

Was this review helpful? Yes 1
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