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Pulai Springs Resort

20 km, Jalan Pontian Lama, Johor Bahru 81110, Malaysia
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Pulai Springs Resort
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Pulai Springs Resort
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449 reviews from our community

Traveler rating
    70
    144
    136
    53
    46
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201
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Pulai Springs Resort
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1 review
3 of 5 stars Reviewed November 19, 2012

Wifi is available free for in house guests, but unable to connect due to lack of open seats. Even when connection is available, the network connectivity is poor. Hotel room is generally nice, but service isn't too good. We were not given bedroom slippers, towels, floor mats when we checked in. After calling the reception, it took them close to... More 

Was this review helpful? Yes
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to review us on Tripadvisor. Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations. We have raised your concerns with the relevant departments and... More 

Kuala Lumpur, Malaysia
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed November 18, 2012

Stayed here during our visit to Legoland. It was a really lousy 5-stars hotel. I would rate it one star! The previous review on dirty room/pool and getting towels in the room were all true. We check-in at 6pm, although room was ready but it was really bare - our extra bed was not available, no towels in the room... More 

Was this review helpful? Yes 3
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear PSIEW13, I am terribly sorry to hear of your bad experience during your recent stay at our resort. Since the start of the school holiday, we have been experiencing a sudden and dramatic increase in reservations and this has tested our existing resources. As a result, we knew our level of service will be compromised. As such, we immediately... More 

Kota Kinabalu, Malaysia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 16, 2012

Checking in the Resort on vacation to the Legoland Theme Park on 11/11/2012. The Resort already knew that it was running a full-house, yet with the small check-in counter manned with only 3 Front Desk staff, how could you expect you can get your room in time. Finally, I managed to get my room 704. Once checking in the room,... More 

Was this review helpful? Yes 2
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to review us on Tripadvisor. Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations. We have raised your concerns with the relevant departments and... More 

Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 16, 2012

a most sucks and worst 5 stars resort that i ever stayed. a 3 stars hotel in ipoh is much better than this. like all the recent reviews written, no bath towel as, front desk is sucks, housekeeping never exist, swimming pool that's dirty. a run-down resorts. which idiot actually gave them the 5 stars rating? asked the reception whether... More 

Was this review helpful? Yes 1
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to review us on Tripadvisor. Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guests’ expectations. We have raised your concerns with the relevant departments and... More 

Kuala Lumpur, Malaysia
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 15, 2012

We stayed just one night thank goodness, agree with most of the negative comments seen. So many things were wrong during our stay. No towels, pool dirty, conflicting information from the staff, very poor management. Large range of food at the buffets, none of it appealing, just sad looking! Did not recognise the place from the photos on the website!... More 

Was this review helpful? Yes 3
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, First and foremost I wish to apologize to you if we have failed to meet with your expectations. Based on the recent feedback from some of the comments at this forum, I wish to inform you that the recent spate of activities and comments were largely the result of a sudden and unexpected surge in accommodation demand... More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed November 13, 2012

PLUS: Space and room Size. Spa facility. Staff is polite. MINUS: When we checked in at 7pm after long day at Legoland…room was not made. We were then shifted to another room after 30min. New Room: No hand or face towels in the bathroom. Pillows were thick and stiff. a) Cleanliness is average. b) Swimming pool is dirty. c) Food... More 

Was this review helpful? Yes 2
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear UpinderS, First and foremost I wish to apologize to you if we have failed to meet with your expectations. Based on the recent feedback from some of the comments at this forum, I wish to inform you that the recent spate of activities and comments were largely the result of a sudden and unexpected surge in accommodation demand over... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed November 12, 2012

Saw many accolades in their brochures, hall way, check in counters and hotel channel...these were probably given in the first year. Booked a 1 bedroom suit. No towels and bath mat in room. Asked for it and arrived after dinner. Asked for two more and were delivered. Ask for baby cot, housekeeping said don't have. Ask for high chair to... More 

Was this review helpful? Yes 3
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, First and foremost I wish to apologize to you if we have failed to meet with your expectations. Based on the recent feedback from some of the comments at this forum, I wish to inform you that the recent spate of activities and comments were largely the result of a sudden and unexpected surge in accommodation demand... More 

Perth, Australia
Top Contributor
165 reviews 165 reviews
60 hotel reviews
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed November 12, 2012

Surprisingly we had a great stay at Pulai Springs Resort compared to some of the other reviews. The staff were friendly at check in and our room was spacious and clean and we were so thankful that there was 2 separate rooms. The only cons we had was a noisy aircon in the master, a leaky shower and no cutlery... More 

Was this review helpful? Yes 1
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking the time to write a review about us here on Tripadvisor. Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you. It is our commitment to exceed guests’ expectations and meeting the highest... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 11, 2012

Johor Bahru is a great place, and Malaysians are great people. But the service at Pulai Springs is the absolute worst service I have ever come across from a hotel that charges so much. We booked our room at $400RM++ (which is expensive for a hotel in JB as I'm sure all can agree). Anyway, we thought it would be... More 

Was this review helpful? Yes 2
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, First and foremost I wish to apologize if we have failed to meet with your expectations. Based on the recent feedback from some of the comments at this forum, I wish to inform you that the recent spate of activities and comments were largely the result of a sudden and unexpected surge in accommodation demand over the... More 

Manila, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 10, 2012

I'll keep it simple. If you value your money, don't choose Pulai Springs. If you don't want duplicate charges on your credit card, don't choose Pulai Springs. If you don't want to be met with rude people, don't choose Pulai Springs. If you don't like lazy, unresponsive staff, don't choose Pulai Springs. If you don't like managers who would rather... More 

Was this review helpful? Yes 2
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, First and foremost I wish to apologize if we have failed to meet with your expectations. Based on the recent feedback from some of the comments at this forum, I wish to inform you that the recent spate of activities and comments were largely the result of a sudden and unexpected surge in accommodation demand over the... More 

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