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Pulai Springs Resort

4.0 of 5 20 km, Jalan Pontian Lama | Skudai, Johor Bahru 81110, Malaysia
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Pulai Springs Resort
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Pulai Springs Resort
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385 reviews from our community

Traveler rating
    42
    124
    124
    50
    45
See reviews for
167
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 22, 2014

I attend my relative wedding on last weekend. Impress with their express check-in. When I step in the room, I was surprise with their spacious and cleanliness of the room. I study lots of bad comment about this hotel in tripadvisor but in actual fact, all these comment was not true to me

Was this review helpful? Yes
PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, Warm Greetings from Pulai Springs Resort! Thank you for taking your time to review us on Tripadvisor during your recent trip to our beautiful resort. Through your comments, we believe you have had an enjoyable stay with us. In the mean time, I am glad that you had a speedy and good check-in when you arrived at... More

1 review
4 of 5 stars Reviewed September 22, 2014

Stayed here for a day attend the business meeting and wish i had stayed longer..at the first, i feel worry because review on the trip advisor not so encouraging..but after i experience it, so far everything ok.. The staff were great at helping and the room very clean, free wi-fi and nice view too, especially the golf course.. Also dined... More

Was this review helpful? Yes
PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, Warm Greetings from Pulai Springs Resort! Thank you for taking some time off your busy schedule to review us on Tripadvisor from your recent trip to our beautiful resort. Through your comments, we believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities... More

Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 20, 2014

Check in is disappointing and frustrating. We arrived about 4pm+ and I went to the reception. The front office were unorganised. There weren't a clear signage for check in and check out. The staffs were seem so busy.I am being asked a few times 'yes miss' and entertained by different front office assistant.they seem lost and to my surprise I... More

Was this review helpful? Yes 3
Hamburg, Hamburg, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 16, 2014

Surrounded by golf course, just a few minutes from downtown and Senai International Airport, this place is a great sanctuary for anybody who wants to escape from city life but still want to remain close to the city. However this place is not recommended for you if you don't have your own transport as it is a kind of isolated... More

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PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Warm Greetings from Pulai Springs Resort! I would like to thank you for taking some time to review and rate us on Tripadvisor. Through your comments, we believe you have had a pleasant stay with us and Pulai Springs Resort is definitely a great sanctuary for people who would love to escape from the hustle and bustle of... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 16, 2014

I was here in May 2014 with my family for a wedding in Johor. OVerall review as below: Room: Suite, King bed, swimming pool view, large bathroom, have living room and kitchen. Staff: Not that polite and you need to call them few times before they entertain you. Restaurant: Average taste Facilities: Huge swimming pool with children pool, living in... More

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PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Valued Guest, Thank you for choosing to stay with us and for taking some time to review us on Tripadvisor. Your time and effort taken to highlight on our services and facilities are highly appreciated. We value every guest feedback as this will help us to further improve on our products and services to exceed guest’s expectation. In the... More

Earth
Top Contributor
59 reviews 59 reviews
27 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed September 14, 2014

My family and I stayed at the resort for one night. I'm quite glad it was just one night. From the facade and at first glance the resort looks nice but when you look closely or after experiencing the resort, it fell short on several counts - things that count for guests. Room - we booked a two bedroom, it... More

Was this review helpful? Yes 3
PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, We would like to thank you for taking some time to give us your honest opinion and reviews on Tripadvisor. Please be informed that we take every comment from our guests seriously and your honest feedback will definitely help us to improve ourselves. I am disappointed that we have failed to live up to your expectations while you... More

Singapore, Singapore
Top Contributor
119 reviews 119 reviews
55 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 7, 2014

We had a 1.5 D 1 N weekend corporate retreat last month. Other choices were unavailable. Honestly I did not notice much difference (aka drastic improvements) since the previous visit 8 years ago. Rooms, corridors, amenities, facilities were clearly maintained at a minimum budgetary level just to keep going. Small little details like bathroom door hinge, electrical socket, floor tiles... More

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PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to review us on Tripadvisor. We would like to inform you that we take feedback and comments from our guests seriously, therefore we apologize that certain areas in the resort did not live up to your expectations. Nevertheless, we are glad to know that you have been our guest 8 years ago.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 1, 2014

spacious room. not very clean and well maintained. breakfast spread was just poor. the only bright side is the Chinese food at Qing Palace. Facilities were not bad considering it is a golf resort. Not coming back for sure.

Was this review helpful? Yes
PulaiSpringsResortJB, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to review us on Tripadvisor. First and foremost, thank you for choosing to stay with us. Although you liked our spacious rooms, we sincerely apologize that the cleanliness and breakfast served did not meet your expectations. Please be assured that we will be highlighting your comments with our Housekeeping team as well... More

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 26, 2014

Front Office Check- in process very slow although booking reservation done via online. FOM or any Asst.Mgr should help when there's 4-5 pax check-in. Suite at 3rd Floor. Standard room nice and clean Overall OK. Cons: Bathroom power socket need fixing Small fridge need to replace as its missing front right leg (not stable) Towels- Hope the mgmt can replace... More

Was this review helpful? Yes
PulaiSpringsResort, General Manager at Pulai Springs Resort, responded to this review

Dear Guest, Thank you taking some time to review us after your stay at the Pulai Springs Resort! Please be informed that we take all of our guest comments seriously and therefore, please accept my sincere apologies for all our shortcomings while you were here. While you were happy with the cleanliness of the rooms, I will certainly discuss your... More

Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 20, 2014

we paid to stay for six nights upon check in, we totally lost confident with Pulai! bathroom bulb spoiled, no amenities, WiFi no working, bathroom door can't close... then we changed to new room. (wardrobe smell bad, no safety box, no iron and iron board, no face towel, no hand towel, no bathtub, no tea provide and drinking water for... More

Was this review helpful? Yes 6
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Additional Information about Pulai Springs Resort

Address: 20 km, Jalan Pontian Lama | Skudai, Johor Bahru 81110, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pulai Springs Resort 4*
Number of rooms: 200
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Also Known As:
Pulai Springs Hotel Johor Bahru
Pulai Springs Johor Bahru

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