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Pulai Springs Resort

20 km, Jalan Pontian Lama, Johor Bahru 81110, Malaysia
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Pulai Springs Resort
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Pulai Springs Resort
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452 reviews from our community

Traveler rating
    73
    144
    136
    53
    46
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203
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kuala Lumpur, Malaysia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed today NEW

Pulai Spring Resort certainly a place to rejuvenate which offers calm and tranquility, away from the hustle and bustle of the city. Green surrounding and majestic frontier gives you all the 'ahhhhhh' feeling! Been here twice with my family and friends. We simply loves the place. We always choose to remain inside rather than going out. The infinity pool is... More 

Was this review helpful? Yes
Johor Bahru, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We like hotel! We were here last month and came back now. It's very friendly staff. Tank you so much Juliet she me taxi from the hotel to pick up me in the nearest village where was impossible to find taxi. Also I'd like to express my great gratitude Spa's staff, Witty, Ika, Marianna!!!

Was this review helpful? Yes 1
Johor Bahru, Malaysia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Made last minute arrangement for a quick getaway. Attended by friendly front desk receptionist who has a great smile. Got a 1 bedroom unit facing the swimming pool and the kids enjoy it. Eventhough they were some other group at the pool site creating a lot of noise, i guess their fun time was beyond the hotel control. Also was... More 

Was this review helpful? Yes 1
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Impressed with the excellent service provided by the front desk officer, Nasa. Instead of the 2-room suite we booked via Agoda, we asked him if we could upgrade to a 3-room suite as our elderly mum decided to join us for the trip. He immediately looked into the matter and gave us (with a minimal upgrade fee) a refurbished 3-room... More 

Was this review helpful? Yes 3
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us on Tripadvisor. It is very pleasing to know that you and your family had quite a good stay at Pulai Springs Resort. I will also pass the message to our front desk associate, Nasa and I am sure it will make his day. Glad that he... More 

Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent the weekend over in Pulai Spring Resort to attend a friend's wedding as well as a relaxing trip away from the hectic city life of Singapore. The check-in process is very, very, very slow. This is the first time we had a check-in that took so long. The check-out process is also equally slow, and the staff looks very... More 

Was this review helpful? Yes 3
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us here on Tripadvisor. I am very sorry that you did not have a good experience here at Pulai Springs Resort. Please bear with us that this is certainly not the usual standards we always strive to provide to all our guests. I have raised your comments... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here (Cinta Ayu All Suites) a few times over 2014 (June, Aug and Nov), always over the weekends (Fri to Sun) and during various period of the year i.e. PH / School Holidays. Younger kids would love the pools (you can have access to Olympic size pool and kids' pool with slide over by the Anugraha Boutique Hotel... More 

Was this review helpful? Yes 5
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for the great review of our hotel. I am happy to hear that you've found us and never letting us go and has become one of our loyal guest. I am very happy you loved the place, the location and it has become your favourite hideaway. While you are very happy with most of our facilities... More 

Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the price, the location and the facility are quite ok. The only two issues we had were: the rooms were quite dusty + the dinner (buffet) was a totally let-down. If you go after 730pm, chances are there would be not much dishes left. Although the staff told us they were still "topping-up", which was not totally wrong, only... More 

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us on Tripadvisor. It is pleasing to know that you found that we managed to live up to your expectations in terms of the price, location and our facilities. However, I am very sorry that the room was dusty and you were not too happy with the... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Disappointing with buffet dinner and breakfast service. Table not cleared promptly ended up we clear the table ourself. Plain water not serve during buffet dinner. Maintenance service came 1 hour after made complained on faulty toilet door. Toilet door was locked from inside and was not able to use the toilet instead use toilet at level 2 restaurant. Free Wifi... More 

Was this review helpful? Yes 1
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us on Tripadvisor. I am sorry that you had quite a disappointing experience during breakfast and the late response from our Maintenance team when you complained about the faulty toilet door. I have brought up this matter with my team here especially on the door which was... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The resort is awesome and comfortable. The room was clean and nicely appointed. We felt very welcome from the moment we arrived- Melanie at the front desk- was friendly, helpful and very pleasant. She trying the best to offer a hand when needed. We actually looking forward to when she was working. The room was very clean and beautiful and... More 

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you so much for your great comments and your feedback on Pulai Springs Resort. I am very delighted to read your comments about our rooms. It is really good to know that you appreciated our comfortable and clean rooms as well as our friendly front desk associate, Melanie while you were here. I am sure that Melanie... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent services from the reception staffs,they allowed me to check in early and they always give a services with a smiles on their face & polite. The room was clean and comfortable. Really enjoyed our stay in pulai springs. Thumbs up to front desk staff.

Was this review helpful? Yes 3
lokechoyming, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking the time to write a review about us here on Tripadvisor. Thorough your comments, I believe you have had an enjoyable stay with us. We are glad to hear you are satisfied with the services rendered and the facilities offered to you. It is our commitment to exceed guests’ expectations and meeting the highest... More 

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