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Pulai Springs Resort

20 km, Jalan Pontian Lama, Johor Bahru 81110, Malaysia
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Pulai Springs Resort
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Pulai Springs Resort
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463 reviews from our community

Traveler rating
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    54
    48
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Singapore, Singapore
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our last stop in our road trip. We stayed here two nights. We got ourselves a 3 bedroom apartment which was perfect for my family of 8. The apartment comes with a living; dining and pantry area. The apartments views are nice with either the pool view from the balcony and the golf greens from the room. The... More 

Was this review helpful? Yes 2
Kuala Lumpur, Malaysia
Top Contributor
50 reviews 50 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 1 week ago

I make a business trip every year and would stay at this resort. There were a few comments I made in my last review and I can see great improvement. I cannot recall which room I used to stay in and I hope that the current review applies the same for the other rooms. I was given a suite with... More 

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for writing your 5th review about Pulai Springs Resort here on Tripadvisor. First and foremost, I would like to thank you for coming back to stay with us again. I am glad that you always choose to stay with us when you are in Johor Bahru. From your comments, I can see that you were very... More 

Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stay there during weekend and really enjoyed the spacious rooms with CHEAP rate. Gotten during the travel show. Food are okay and many choices. The staff are friendly and reasonable as well. Looking forward for another trip soon

Was this review helpful? Yes 1
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us on TripAdvisor. I am happy to know that you enjoyed your stay recently. Good to know that you appreciated our spacious rooms and many food choices in the resort. I look forward to seeing you again. Till then, take care. Kind Regards, Sunny Soo Director of... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I went for a short trip to clear our mind from the busy city and this is a perfect spot for us to clear our mind and rejuvenate ourselves. The tranquility and peace is what we needed to recharge ourselves. However, the only downside is that the wifi is only able to connect to one device per... More 

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for spending some time to write a review about us. I am glad that you loved the peacefulness of our resort. Its always good to know that our guests love what we have to offer. I will also pass the message to the associates her especially the spa team to let them know that you appreciated... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I give 9/10 star for this hotel, good service and best traveling with pulai spring resort, I want come pulai spring resort again, family and I got breakfast free and good service for culinary, delusions food.

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for the review on Tripadvisor. I am happy that you loved the resort very much. I hope that you would help us spread the word to your friends and family about our lovely resort and to let them know how much you love coming here. We always strive to provide only the best to all our... More 

Kuala Lumpur, Malaysia
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good service,Nice view, Delicious Food especially the Chinese Restaurant; Qing Palace, the all you can eat promotion is very worth for other family. All of you can try it. I will come visit again to this resort.

Was this review helpful? Yes 3
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for reviewing us on Tripadvisor. I am really glad that you enjoyed the food and services at our award winning Qing Palace Chinese Restaurant. It is always pleasing to receive such comments from our guests. I will surely pass the message to the chefs as well as the service staff at the restaurant. I hope to... More 

Tashkent, Uzbekistan
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We choose this hotel because we had to fly out JB early in the morning. Because the hotel located not far from Senai airport(15 min drive by taxi cost 40MR) We stayed here for 2 nights after vacation on Tioman island. Buffet breakfast is in aisian stile, eggs-cooking man is too slow, so there was long line for omelette. Bath... More 

Was this review helpful? Yes 2
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us. I am glad that you enjoyed the food at our award winning Chinese Restaurant. The Peking Duck is also one of our signature dishes at the restaurant. However, I am sorry for some of our shortfalls like the eggs station and the bath towels. Please be... More 

Singapore, Singapore
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Customer service sucks! Upon checking-in at the hotel, the place is untidy. No towels and basic toiletries. Lighting system not working. Cigarette butts scattered at the terrace. Terrible place to stay! Such a shame, a big disappointment.

Was this review helpful? Yes 5
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write a review about us and to give us your honest feedback. I am sorry that we have failed to live up to your expectations when you stayed with us recently. I am disappointed that the place was untidy, no towels, no basic toiletries, lighting systems as well as the cigarette... More 

Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

This is a review of polar opposites. The property is stunning. Set in the lush green of tropical Malaysia with super facilities. Our room was a bit tired, but big and clean, and more than enough for a family of 4. The pools are huge and the two golf courses really are world class. That, I am afraid, is where... More 

Was this review helpful? Yes 5
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for taking some time to write and provide your honest feedback about us on TripAdvisor. I am very sorry that we have failed to live up to your expectations while you were here at Pulai Springs Resort. I also apologize for all the inconveniences we have caused and it ended with you leaving this place with... More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The cleanliness of the room is not up to our standard. Stain on pillow case. Smelly towel. No fridge. Safe box not working. Called the Room Service and they managed to send in the fridge and replaced the safe box. Breakfast was terrible, going down about 9am, there is no food and drink.. Replenished the food about 10am. Not enough... More 

Was this review helpful? Yes 4
PulaiSpringsResort, Director of Operations at Pulai Springs Resort, responded to this review

Dear Guest, Thank you for writing a review about us on Tripadvisor. I am very sorry that we have failed to live up to your expectations while you were here at the resort. I apologize for the stains on the pillow, towels, fridge / minibar in the room as well as the breakfast served at the coffee house. Please be... More 

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