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Hotel Jen Puteri Harbour, Johor

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Persiaran Puteri Selatan | Puteri Harbour, Nusajaya, Johor Bahru 79000, Malaysia (Formerly Traders Hotels Puteri Harbour)
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Hotel Jen Puteri Harbour, Johor
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Hotel Jen Puteri Harbour, Johor
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781 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (781)
  • Mar-May only
    (181)
  • Jun-Aug only
    (228)
  • Sep-Nov only
    (176)
  • Dec-Feb only
    (196)
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Singapore, Singapore
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Hotel is next to a small pier with yachts docked, making it a nice stroll in the evenings and drinks at the harbourfront cafe. Hotel Jen is right next to Somerset (walking distance), easy to find food with cafes all located in the same mall. Convenient location as the small TLBC and HKT are all sort of within the same... More 

Was this review helpful? Yes 1
Jakarta, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived tired from the trip from Singapore and was very happy to see that our room was spacious and very comfortable, in fact it exceeded our expectations. We booked Go Local package, and they upgraded our room into Harbour View. Honestly sleeping in Jen was the most comfortable during our trip. I really like the bed and pillows. I... More 

Review collected in partnership with shangri-la.com

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Singapore, Singapore
5 of 5 stars Reviewed 3 days ago NEW

I have stayed twice in this lovely hotel (formerly called Traders Hotel). The staff were all wonderful and helpful, especially the stay at the club floor. Do take the upgrade as it is well worth the money (with free flow drinks all day, canapes in the evenings and breakfast included at the lounge). Facilities were all very good (gym and... More 

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Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked this hotel for its close proximity to Legoland (hotel offers a free return shuttle service) and it is very reasonably priced. Pros: Little Big Club next door is a fun outing for the kids. Lovely pool (if you can find it), room size good and comfortable beds. Cons: Customer service!!!! I confirmed via email that when we arrived... More 

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TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear tomasitoAustralia, Greetings from Hotel Jen Puteri Harbour. Thank you for taking your time to submit a review on your recent staying experience with us. We are delighted to learn that you had enjoyed your stay with us. Despite all the enjoyable and memorable time you had here, we are also concerned on your unpleasant experience. We firstly apologize for... More 

Hong Kong Region, China
5 of 5 stars Reviewed 1 week ago

Thanks for the suggestion from Front Desk in joining the Club Lounge, it makes my stay even more relaxing with tranquility. Staffs are nice, attentive and pleasant. With free shuttle to Legoland and 2 mins walking distance to Hello Kitty town, it is really convenient. Also appreciate their massage service.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear lily_wong1226, Greetings from Hotel Jen Puteri Harbour. First and foremost, thank you for chosen our hotel as your place to stay, we delighted to learn that you had enjoyed your stay with us. Thank you for your compliments to our staff, they are indeed the greatest asset we have at the hotel. As you mentioned in the review, Club... More 

Muscat
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked Jen Puteri to be able to go to Legoland. But the hotel itself is a mini attraction in itself. It is beautiful, the staff is very good and friendly and the views from the harbour facing room are fabulous. The breakfast is seriously lavish, you always end up over eating. The rooms are well appointed and the walk... More 

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear Lovekesh77, Greetings from Hotel Jen Puteri Harbour. Thank you for sharing your feedback. On behalf of the team, please accept our sincerest appreciation for sharing your experience on Tripadvisor. It is such a delight to read that you had enjoyed everything we offered at the hotel. The team and i took comfort in knowing that our efforts have been... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed 1 week ago

I have stayed here at least more than 5 times and I would say all my stay here have been memorable ones. I usually go for either the deluxe room with harbour view or club room. Pros: - The rooms are huge, clean and most importantly the beautiful harbour view - Wide spread of delicious breakfast - Fast check-in and... More 

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear TrinaG05, Greetings from Hotel Jen Puteri Harbour. Thank you for taking your time to submit a review about your recent stay experience with us. We are delighted to learn that you had enjoyed your stay. First of all, welcome come back to Hotel Jen Puteri Harbour, it was a great pleasure to have you back staying with us again.... More 

Singapore, Singapore
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

First off - the rooms are fantastic. Large, well appointed, wood floors, with day-bed that turns into a child's bed. And there is free Wi-Fi throughout. The overall experience lets this place down. In detail: Check-in and Check-out: Not in keeping with usual Shangri-La group levels - inefficient and clumsy (e.g. asking for your credit card authorization copy at check-out... More 

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear PG_Cumbus, Greetings from Hotel Jen Puteri Harbour. Thank you for taking your time to share with us on your recent visit in our property. We are glad to learn that you enjoyed your stay with us. Despite all the enjoyable and memorable time you had here, we are also concerned on your unpleasant experience. We firstly apologize for any... More 

Johor Bahru, Malaysia
1 review
1 of 5 stars Reviewed 1 week ago

The hotel location and infrastructure is top class but unfortunately their service is not. Here some of the issues that we found so far: - We arranged pickup from the airport. The driver was late by 45 minutes. - Luggage took almost 1 hour to be delivered to our room. -- I had to call reception...apparently they forgot. - We... More 

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear Guest Thank you for your feed back from your last visit and i am glad to know that you enjoyed your room at the Hotel but would like to know more about the transportation hick up. If you could give me name the reservation was made for with time and dates i could further investigate and recify the situation... More 

Johor Bahru, Malaysia
Level Contributor
130 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent a night here and in Somerset during the Hari Raya hols. A superior hotel and experience compared to Somerset (not a bad hotel either, and reviewed separately). Check-in was super fast, the staff (Michelle) was polite, friendly, courteous and helpful. She sorted out our room (Block 2, Room 2248, Harbour View) and told us everything we needed to know,... More 

Was this review helpful? Yes
TradersPuteriHarbour, General Manager at Hotel Jen Puteri Harbour, Johor, responded to this review

Dear Ceemohan thank you very much for your positive feed back and i am glad to know that you have enjoyed your stay with us. Its comments like yours when shared with the staff motivates them even more to reach higher levels of Service and guest safisfactions. We all hope that you will give us the chance again to serve... More 

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