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Mutiara Johor Bahru Hotel

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru 80990, Malaysia
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Mutiara Johor Bahru Hotel
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367 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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There are newer reviews for Mutiara Johor Bahru Hotel
See the most recent reviews
Malaysia
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 19, 2012

We came here on a company trip and took 12 rooms, all located on the 9th and 11th floors. No complaints from any of my colleagues. The hotel is clean, rooms are spacious and refurbished. Personally, I find the hotel exceeded my expectation. Bed was comfortable, cute little phrases on toiletries, towels were clean, some fluffy some not so fluffy,... More 

Was this review helpful? Yes 1
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We are delighted that you have enjoyed your recent stay with us. Your kind comments are much appreciated. It would be a pleasure for us to welcome you back to our 'home-away-from-home comfort'. More 

Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 10, 2012

I stayed in a corner suite on a 4th floor last week. Many security loop holes: no lights in the back.. At midnight, I found a man standing outside the sliding door! - peaking!. Both sliding doors were not locked (by cleaning person). He ran away, probably to the emergency roof next door. Worse things could have happened that night.... More 

Was this review helpful? Yes 4
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We sincerely apologized for the inconvenience that you have experienced. We believe nothing is more important than regaining the trust and all of us hope you will give us the opportunity to welcome and serve you again. More 

Travelers are raving about these Johor Bahru hotels

Kuala Lumpur, Malaysia
Top Contributor
73 reviews 73 reviews
69 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed September 10, 2012

Stayed here for 1 nite in Sept 2012. The hotel has been around for quite sometime but the rooms and facilities has since been upgraded. Indeed value for money. A small mall is located beside the hotel though a bit run down but you would find McD and some shops in case you need some snacks. Apart from that there... More 

Was this review helpful? Yes 2
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon! More 

Woodend, Australia
Top Contributor
98 reviews 98 reviews
25 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 29, 2012

This hotel is infamous amongst my colleagues as unfortunately we are all stuck here when in JB. First, for the reality check: this is not a five star hotel and reminds me of staying in something like a Days Inn or Holiday Inn. So don't expect flash toiletries or amenities. The hotel is located on the main road in the... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. For your information, all our 336 rooms and suites have been fully renovated not so long ago. We have also taken note of your positive comments during your recent stay and we would be delighted to welcome you back soon. More 

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 12, 2012 via mobile

Toiletries incomplete as compare to other hotel. There no toothbrushes, lotion n bathrobe. Over the counter I enquiry for room Internet but was told there a charges and there no free wifi even in the lobby. When I reach my room I gv it a try n the website shown rm0 for 1 day. Hence, reconfirm again with the same... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for staying with us recently. We sincerely apologized for the inconvenience that you have experienced. For information, hotel toiletries such as toothbrush is available upon request (for superior room category); however, hotel does not provide lotion. Bathrobe is only available for hotel’s executive club rooms and suites. We have taken note of your comments and would do our... More 

Shelburne Falls, Massachusetts
Top Contributor
107 reviews 107 reviews
38 hotel reviews
80 helpful votes 80 helpful votes
2 of 5 stars Reviewed July 21, 2012

I've stayed here several times over the years for work, and the place just keeps sliding downhill. The rooms are tired and dated, the gym a closet with old, barely functional equipment, and the food mediocre. No shortage of women available for the right price if that's your thing, but it's not something that really screams "quality hotel" to me.... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for staying with us recently and we have taken note of your comments. The hotel’s 336 rooms and suites were fully-renovated since 2007 and the coffeehouse was also refurbished 2 years ago. Food outlets including 3 restaurants and a lounge offer Oriental, Continental, 24-hour dining as well as live band entertainment. However we apologized for our staff service... More 

Penang
Contributor
13 reviews 13 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed July 18, 2012

This was my really bad experience so far. I stayed for 11 nights for my business trip. The check-in was really slow, staff there over blocked my credit card by double the room rate. Upon asking no good reason was given. Bell boy was rude and extremely slow in coming to collect my luggage. Property is old and lack of... More 

Was this review helpful? Yes 1
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We sincerely apologized for the inconvenience that you have experienced. Corrective measures has been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will not deter yourself from staying with us and rest assured during your next visit, Mutiara Johor Bahru... More 

Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 16, 2012

Stayed overnight at the Mutiara Johor Bahru for a friends wedding whose wedding dinner is held at the hotel. Here are the reviews and observations: Location I drove from KL and had difficulty locating the hotel. Made 4 calls to the hotel for directions. Directions given by the hotel staff were vague and at times they seem uncertain as to... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon. More 

Malaysia
Top Contributor
64 reviews 64 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed June 30, 2012

I was given to stay in the refurbished part of the hotel. Although the room was huge and comes with full amenities, the air conditioning didn't work so I did not have a good night sleep. They have only begun to provide bottled water only recently and this came as a relief after reading the comments from foursquare on it.... More 

Was this review helpful? Yes
Management response:

Thank you for choosing to stay with us. We have taken note of your feedback and rest assure, we will continue to strive for improvement on our services to meet guest's expectations. Meanwhile, we sincerely look forward to welcome you back soon. More 

Singapore
Top Contributor
71 reviews 71 reviews
31 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed June 25, 2012

I went here for just one night with my girlfriend for New Year 2012. It was just to relax before work started. Check in was prompt and hotel looked awesome. It is quite big. Looked very clean and pleasan inside. Our room was really awesome. it actually was quite clean and nice. The size of the room itself was big.... More 

Was this review helpful? Yes
Management response:

We are happy that you have enjoyed your stay at Mutiara Johor Bahru. Your positive comments are much appreciated and it would be our pleasure to welcome you back soon. More 

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