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Mutiara Johor Bahru Hotel

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru 80990, Malaysia
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1 room 1 guest
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Mutiara Johor Bahru Hotel
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391 Reviews from our TripAdvisor Community

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Traveler rating
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    111
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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  • Danish first
  • English first
  • French first
  • German first
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English first
  • All months
    (391)
  • Mar-May only
    (105)
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    (116)
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    (83)
  • Dec-Feb only
    (87)
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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

An unpretentious hotel but undoubtedly the best in Johor. The cost per night for a clean and spacious room was an unbelievable £8. The restaurant was of great quality and the T bone steak was the very best.

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Is very grateful for us when a guest say that our hotel is an excellent value for money. We would love to have the pleasure of seeing you soon. More 

Singapore, Singapore
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Gotten the Suite room over the wkend. The room is relatively big but has a strong musky smell when we first entered the room. Has a little lizard in the smaller toilet but we hardly use it, so no issue there. Bed was facing the railway track, periodic railway trains moving along, can be a little noise at times. Service... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. More 

Singapore, Singapore
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Booked online through their website for a night stay in deluxe room. Not really have a pleasant stay this time as totally not impressed with the cold service provided by the front desk except for the room division director(Sam). I have to wait at the lobby without any welcome drinks till around 3pm for your room ready to be checked... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We sincerely apologized for the inconvenience that you have experienced. Corrective measures have been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will not deter yourself from staying with us and rest assured during your next visit, Mutiara Johor Bahru... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I hereby would like to express my dissatisfaction and outmost disappointment on Mutiara hotel johor for their poor service. I have been the member of the hotel for 2 years now and could not bare with the excuses tht was given as I was turned down everytime I made a call to book a room. I was given a booklet... More 

Was this review helpful? Yes 1
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we will address this issue as it is our goal to restore your confidence in our hotel. We believe nothing is more important than regaining your trust and all of us hope you will give us the opportunity to welcome and serve you again. More 

Travelers are raving about these Johor Bahru hotels

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

From the ourside, the hotel looked old. But it was newly refurbished inside. One of the lifts were down for refurbishment when I was there, so we had to wait longer for the lift to arrive. We were given a non smoking room at fifth floor. The room was clean and spacious. Bed was okay. Breakfast was excellent except for... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon. More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My 1st stay in this hotel. Was impressed with the hotel environment and staff upon arrival. Though I was upgraded to the executive room but I was welcomed by an unpleasant sight of the bathroom. The toilet seat was covered with urine stains and urination smell. I had to call for the housekeeping to clean the mess. Then the flushing... More 

Was this review helpful? Yes 1
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future. More 

London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel had renovations happening when I visited but they did not disturbed gusts from what I could see, I know it did not disturb me. Staff very friendly to breakfast was lovely to. Room where very nice and beds comfortable. I can't wait to come back there and stay for longer many thanks.

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for your positive review - we are happy to know that you had a pleasant stay with us and we hope to welcome you back soon! More 

Singapore, Singapore
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Checked into the hotel for business, the hotel lobby looks new and very well decorated. The rooms were clean and comfortable with large enough living space. Toilets were no different as well. The bed was comfortable after a long day especially. Hotel staff were friendly and approachable. Location is the main highlight for this hotel as big shopping malls and... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Your kind comments regarding hotel’s services and amenities are much appreciated. We are happy that you had enjoyed your stay with us and we shall certainly look forward to see you back soon! More 

Stalowa Wola, Poland
Level Contributor
7 reviews
4 of 5 stars Reviewed 4 weeks ago

Spacious rooms. Air Con, pool, gym. Very nice buffet breakfast, Polo Lounge bar. Good and friendly service every day. About 3,5km from Johor Bahru City Square. RM1.5 to get to City Square bu bus. Bus stop about 2 minutes walk from hotel.

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for giving us the opportunity to serve you. We certainly look forward to your return trip to our hotel where we trust you will have a memorable experience. More 

1 review
2 of 5 stars Reviewed July 29, 2015

overall the room is spacious and clean. but as a non smoker, i found out that guests smoking at the restaurant and while waiting for the lift is quite irritating. your receptionists is not friendly at all. one of the worst reception ever. stern face with no smiling definitely a NO for me to come back again. this is not... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We understand your frustration and sincerely apologize for any inconvenience we have caused you. Rest assured, we had addressed this issue as it is our goal to restore your confidence in our hotel. We hope to have the pleasure of serving you again in the future. More 

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