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Mutiara Johor Bahru Hotel

Jalan Dato Sulaiman, Taman Century, KB No. 779, Johor Bahru 80990, Malaysia
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Mutiara Johor Bahru Hotel
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Mutiara Johor Bahru Hotel
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382 Reviews from our TripAdvisor Community

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    108
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (382)
  • Mar-May only
    (105)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (83)
  • Dec-Feb only
    (87)
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1 review
2 of 5 stars Reviewed yesterday NEW

overall the room is spacious and clean. but as a non smoker, i found out that guests smoking at the restaurant and while waiting for the lift is quite irritating. your receptionists is not friendly at all. one of the worst reception ever. stern face with no smiling definitely a NO for me to come back again. this is not... More 

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Kuala Lumpur, Malaysia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

We spent 2 nights here recently. Must say that we were pleasantly surprised that the service and quality is good for JB. We had little expectations but went home really pleased that we chose this hotel over the others. It's located next to Holiday Plaza, not the best of malls but suffice for meals. Check in was quick and the... More 

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Ipoh, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed in a non smoking room,9th floor.check in very professional by front desk.i liked the room and wifi was fast.the room is only noisy when passing train hoots horn very loud especially morning.breakfast for 7 days at sri mutiara restaurant was average,but acceptable.i tasted the lunch only twice at meisan szechuan restaurant,was superb but price too steep.hotel is close... More 

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We truly appreciate the chance to offer you our services, and we are pleased that you have enjoyed your stay with us. Your continued patronage is a vital part of our growth and for that, we are most grateful. More 

Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is getting dated but is still very comfortable, I love the rooms with their large windows. The beds are standard Asian hard. The location is great if you want to refresh before a flight from Singapore - the prices are so much more reasonable. The hotel is located close to 2 shopping malls both with a different focus -... More 

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We truly appreciate the chance to offer you our services, and we are pleased that you have enjoyed your stay with us. Your continued patronage is a vital part of our growth and for that, we are most grateful. More 

Kuala Lumpur, Malaysia
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed several times in Mutiara hotel, located very near a mall and cinema. It is a nice one, some of the staff members try to do a good job, but not all. For instance they advertise free shuttle to airport, but if approached, they find all sorts of reasons not to provide it. A discussion on a higher level... More 

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. More 

Penang Island, Malaysia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I had communicated with reservation few months ago on room arrangement by adding 1 extra bed. letter confirmation also return for acknowledgement on amount. on the day do check in I personally informed again I need extra bed and receptionist heard my message. but when I went to room, no extra bed and I went down for clarification. another receptionist... More 

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

We sincerely apologized for the inconvenience that you have experienced. Corrective measures have been taken to improve on hotel’s services and we are grateful that valued guest like yourself have taken precious time to provide feedback. We sincerely hope that this incident will not deter yourself from staying with us and rest assured during your next visit, Mutiara Johor Bahru... More 

Travelers are raving about these Johor Bahru hotels

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a stingy person, by spending RM200/night, I believe this hotel value for money. Comfortable room.good sleep at night.near to JB town.easy to go to Tebrau city as well.parking also ok.good environment.if i have biz trip,i will stay here.. The only thing i want to complaint,please change the receptionist.i hate fake smile...

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HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. Your positive comments are appreciated. Meanwhile, we will continue to improve on our services to meet guest’s expectations and we sincerely look forward to welcome you back soon. More 

Kota Kinabalu, Malaysia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good things-The hotel located closed to the Holiday Plaza and KSL shopping mall. Provide free car park for their guest and you can get the free coupon when you checked in. The restaurants and room service looked very bit pricey. The pool looked clean but not enough time to try it.Room was clean and love the bed. Bad things- Staff... More 

Was this review helpful? Yes 2
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for 2 days only to have my details used by this company to send out fake lottery winning tickets so bank details would have to be supplied AVOID this hotel chain SCAMMERS Desmond Lee is the man in charge

Was this review helpful? Yes 1
Malang, Indonesia
Level Contributor
4 reviews
4 of 5 stars Reviewed June 24, 2015

I stayed only one night with my officemates for 2 days tour Singapore-Malaysia, and I found a big room hotel here. I like to see view from my room in the night. I also like the restaurant in the morning. Have to visit here soon...

Was this review helpful? Yes
HPKhoo, General Manager at Mutiara Johor Bahru Hotel, responded to this review

It was a pleasure to have you as a guest at Mutiara Johor Bahru. We appreciate your positive comments during your recent stay and we would be delighted to welcome you back soon. More 

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