the reception staff were grumpy, incompetent and the service disgracefull, they didnt even know how to put our a club points into their system, never ever going back. more

This was a entrepreneurship meeting that I had been wanting to attend for quite some time. We had opted for a twin-share room along with my business partner. We stayed for couple of days. It was raining during the visit. The room and bathrooms were very spacious and comfortable. All in all a good place to chill out with family. more

it was a standard you getting or expecting for a hotel in Malaysia. once we stepped into the room there was a strong old smelly wood smell.. The furniture are all wear and tear... they really need to do something to this place. this place is so isolated and not near to any shopping mall. you need to call for... more

SPacious lobby and rooms, tropical style. This hotel is really wonderfull but old also. Very far from downtown and located nowhere except close from the airport. To stay 1 / 2 nights is ok but not more, price is affordable. more

We were at Sofitel over the Nov 1st weekend and I can safely say that I am NEVER ever going back there. We had prior arrangement with the hotel regarding our family's need for a feather-free and clean room due to our medical needs - asthma and various allergies. Upon arrival, we realized that they had forgotten to set up... more

Stayed for five nights due to a company conference. I would not chose to stay here. Overall was barely ok but for a self proclaimed 5 star resort there is a lot of work for them to do. Room floors are not cleaned properly. Requested wake up calls are missed. Some of the food is almost inedible. Hot food should... more

I spent a lot of time here from Nov '06 to Aug '07, so I have a slightly different perspective on it than most other reviewers who I guess have only been short term guests. First, the bad points: Room service can be fairly random - 2 free bottles of water per day is the norm, however I have known... more

This is the second time I've stayed at this hotel. The first was last year and the experience then was not as unpleasant as this stay. I stayed here for 4 nights for my annual church camp. Upon entering the room, my roomie and I were hit by a strong pong of mildew and staleness. For the 5 days there,... more

I stayed for 5 days for business and was a little concerned based on some previous reviews. Upon arrival, after midnight on a Sunday, checking in was well handled and prompt. The resort is large and you may find, as I did, that it is quite a walk to your room. It was even worse when my room was at... more