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Grand Sentosa Hotel

Ground Floor, Block A, Plaza Sentosa, | Jalan Sutera, Taman Sentosa, Johor Bahru 80150, Malaysia
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Grand Sentosa Hotel
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89 Reviews from our TripAdvisor Community

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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW via mobile

For the price we paid its decent. Room was big, clean sheets, overall cleanliness is relatively clean but the furnitures are not very well maintained. They do not provide much toiletries except for towel , shower gel and tooth brush set. For a budget stay, this place is worth it as it also has stable internet connection. The area has... More 

Helpful?
Thank Colleen C
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Colleen C, Greetings from Grand Sentosa Hotel Johor Bahru! We really appreciate your comments on your stay experience, our location and on the conveniences you've highlighted. I will share your comments with our team and the departments concerned as your feedback will serve as an encouragement to all staff to continuously improve the quality of our services and facilities.... More 

Rawang, Malaysia
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you are travelling with young kids, this is not the place for you. If you are a tourist or someone looking for a convenience place for a quickie with your lover or mistress, this will be your best place. Let me break this down for you. This hotel is part of a shopping complex, surrounded by bars, night clubs... More 

Helpful?
Thank kingsguard
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear kingsguard, Thank you for your concern, effort and time you have taken to share your experience during your recent stay with us. Our hotel is indeed very popular for its surrounding eateries, local shopping and recreational outlets. On behalf of the management and staff here at Grand Sentosa Hotel Johor Bahru, kindly accept our sincerest regret on the shortfall... More 

Travelers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed January 6, 2016

Stay over the weekend. Room is very normal Without basic need. Almost the same as singapore buget hotel. The different is the room is bigger. Nothing special. There is some good food nearby or if you want shopping mall. You can try KSL or new york hotel nearby.

Helpful?
Thank lovetravel1682015
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear lovetravel1682015, Greetings from Grand Sentosa Hotel Johor Bahru! We really appreciate your comments on your stay experience, our location and on the recommendations made. I will share your comments with our team and the departments concerned as your feedback will serve as an encouragement to all staff to continuously improve the quality of our services and facilities. Thank you... More 

Kuala Lumpur
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed December 29, 2015

2 nigh stay - lighting in the hall way walking from lift to the room make people feel so uncomfortable and haunted. Rooms are big but too empty, window are facing to one dark hall way which make me feel more scary. Service is good upon request to fix the safe. Very basic hotel but consider clean, restaurant ad hacker... More 

Helpful?
1 Thank Estherlee
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Estherlee, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention... More 

Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 22, 2015

Stay at this particular hotel over the weekends. Room condition seems bad. Fridge was missing, Sofa was damaged. luckily, was there for only a night! However, location of hotel is good. many nice food around the vicinity. Most probably would not stay there again.

Helpful?
Thank SeanGohkw
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear SeanGohkw, Firstly, I wish to thank you for staying with Grand Sentosa Hotel during your recent trip to Johor Bahru. While I am grateful for the time you have taken to write a review of your visit, I am terribly sorry to read that you were disappointed with your room facilities. On behalf of the entire team, kindly accept... More 

Singapore River, Singapore
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 14, 2015

It's basically a hotel for sleep over and not the usual you can hang in. Rooms are big though the windows are block by the external facade. Food is not that great and is of common food servings. Nearby mall of the Store, market, small shops are accessible. Within Johor's Chinatown area.

Helpful?
Thank Jethroair
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Jethroair, Thank you for choosing to stay with us during your visit to Johor Bahru. It is certainly a delight to hear that you were pleased with the hotel’s convenient location. While It is regrettable that your room window do not offer a view and our food servings did not meet your expectations, we will strive to improve on... More 

Singapore, Singapore
1 review
2 of 5 stars Reviewed December 6, 2015

For thre price we paid, it's counted as acceptable. Good location, nearby all food, coffeeshops. bak kut teh. But the bad was, have to request for hair dryer, and the WI-FI is the worse I've experience. We've spent almost the whole night getting connected to the internet. Reception said it's like that because of high volume of usage on weekends.... More 

Helpful?
Thank ValerieeT
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear ValerieeT, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guidelines significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to... More 

Singapore, Singapore
Level Contributor
89 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed November 7, 2015

Just a nice hotel. I couldn't believe i could get those kind of spacious rooms for the price i paid. Generally very satisfied with rooms and hotel service. I would recommend this hotel to everyone. The location is very good as well with many shopping and restaurants around.

Helpful?
1 Thank tormm77
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear tormm77, We would like to thank you for sharing your review on Tripadvisor after your stay at the Grand Sentosa Hotel Johor Bahru. We are pleased to read your positive review and we're delighted to learn you enjoyed the hotel's services and recommending our hotel. We will certainly share your review with our staff and congratulate them on taking... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 7, 2015 via mobile

The location of the hotel is quite good aa nearby got alot of shops and restaurant. You may also find famous Ah Soon Bak Kut Teh nearby. However, the hotel design is abit weird and some items of the hotel is not well maintained. The shower turn on and off pedal is spoiled. Overall still acceptable.

Helpful?
Thank Woo Thon T
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Woo Thon T, Greetings from Grand Sentosa Hotel Johor Bahru! We really appreciate your comments on your stay experience, our location and on the maintenance issue you've highlighted. I will share your comments with our team and and departments concerned as your feedback will serve as an encouragement to all staff to continuously improve the quality of our services... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed September 30, 2015 via mobile

i had breakfast at Sentosa Deli. sentosa deli very beautiful . i very grateful to the superb staff for our service . food quality is good . i like the breakfast because food most are my favourite . hehe . more to local food . i will check in again for my bisnes at jb .

Helpful?
Thank roy ng n
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Roy Ng N, It’s our immense pleasure to have served you and thank you very much for your review. I am glad to know that you've enjoyed the Sentosa Deli's breakfast and the hotels'service quality. Service is a top priority for us and hence we’re pleased to know that our team was friendly and helpful. Your comments have been... More 

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