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Grand Sentosa Hotel

Ground Floor, Block A, Plaza Sentosa, | Jalan Sutera, Taman Sentosa, Johor Bahru 80150, Malaysia
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Grand Sentosa Hotel
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73 Reviews from our TripAdvisor Community

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Traveler rating
    4
    16
    38
    10
    5
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24
18
5
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (15)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (16)
  • Dec-Feb only
    (23)
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Singapore, null, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I dont always write review and complain but this is really my last straw.! Its a 3 star hotel yes... I dont expect a 5 star service.! But dont treat your guest ( i stayed this hotel every month.. Each more at least once or twice... Even 3 times a month)....like a dog.! To be fair.. Their service standard use... More 

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Gallubbz8, Thank you for taking the time to write a review of your recent stay at Grand Sentosa Hotel Johor Bahru.While it is certainly a delight to read that you frequently stay with us whenever you visit Johor Bahru, it is with great regret that we note your disappointment with service you received during your visit. This is unacceptable... More 

Singapore, Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 21, 2015

Stayed for one night. Shower and bed were decent, staff were pretty friendly. We were placed in the smoking floor and the first thing I noticed when moving in and waking up in the morning was the awful cigarette smell.

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Travelers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 2, 2015

Over my expectations. I booked this hotel cos I intend to arrive JB late for supper and I have no intention to pay premium for a bed. Check in and check out is fast although the computer hanged briefly. Deposit is only 50rm unlike many others. Basic amenities like toothbrush, shampoo and soap are provided. Shower and heater works perfectly.... More 

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Manager at Grand Sentosa Hotel, responded to this review

Thank you for your comments and your thoughtful and the fantastic review on your stay experience at Grand Sentosa Hotel Johor Bahru.. We are delighted that your stay exceeded your expectations. Your comments are all valuable and will shared among my colleagues at the hotel as encouragement for their efforts in maintaining the hotel service standards and our guests expectations.... More 

Bekasi, Indonesia
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 9, 2015

The room was big enough. But the rooms smell is awful. And the breakfast buffet was complete and good. Only the reception girl was not polite at all. Unpleasant and poor attitude. The hotel located near with LEGOLAND. And this is the only reason i choose this hotel.

Was this review helpful? Yes 2
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 5, 2015

Budget hotel, with clean and adequate room. Location is not bad, excellence local Foodies and entertainment facilities such as family ktv are within walking distance. Delicious LOK LOK sellers are around during late night.

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Singapore
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed February 12, 2015

Budget hotel with not much facilities. Poor staff attitude & unpleasant. Most of room amenities were spoilt & u repair. Walls painted in pink & red which makes it eerie & were dirty. Not so comfortable upon checking in as rooms looks unpleasant. A bit on the dull side. Heater adjustment knob remains unrepaired which means u can't adjust the... More 

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Please accept my most sincere apologies for the issues that you and your friends experienced during your stay recently. Rest assured we appreciate your comments. The inconvenience caused to you and your friends is much regretted and the Hotel has taken additional measures to ensure such incidents are not repeated. We strive to exceed our guest’s expectations. Thank you again... More 

Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2014

Just stay at this hotel last week from 24-28 Dec 2014.. firstly i book 3 night at Superior room. The room was okay. but when we ask the housekeeping to clean up the room, they just do vacuum and tidy the bed. they do not thrown the rubbish, did not wash up the dishes and the toilet is not clean.... More 

Was this review helpful? Yes 2
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Please accept my most sincere apologies for the issues that your and your family experienced during your stay recently. Rest assured we appreciate your comments. The inconvenience caused to your and your family is much regretted and the Hotel has taken additional measures to ensure such incidents are not repeated. We strive to exceed our guest’s expectations. Thank you again... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 30, 2014

An average but clean and well located hotel. Plenty of food and entertainment outlets within walking distance. During check in, the receptionist by the name of Shadeewa, maybe spelt incorrectly asked for my mobile phone number. I told her I don't have a mobile phone and will give her my office number. She was not happy about it and rudely... More 

Was this review helpful? Yes 2
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Please accept my most sincere apologies for the issues that your and your family experienced during your stay recently. Rest assured we appreciate your comments. The inconvenience caused to your is much regretted and the Hotel has taken additional measures to ensure such incidents are not repeated. We strive to exceed our guest’s expectations. Thank you again for your feedback,... More 

Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 29, 2014

Good value for your money but don´t expect too much. Rooms are dark but clean. Staff here is nice. Location is good and it´s easy to walk to eat here or just take a taxi to centre. There was a good wifi in a room.

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 25, 2014

The hotel is attached to the mall. You could easily find place to eat near the hotel (inside the mall and outside the mall). If you go to the street at the right side of the hotel you could find a store that sells many dried foods and snacks from malaysia. But at night you could still hear the loud... More 

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

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