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Grand Sentosa Hotel

Ground Floor, Block A, Plaza Sentosa, | Jalan Sutera, Taman Sentosa, Johor Bahru 80150, Malaysia
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1 room 1 guest
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79 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Indonesian first
  • Japanese first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (15)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (23)
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Kuala Lumpur, Malaysia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We came here few times. Once for two nights stay others just for one night. This hotel is pretty good because they have a big room, comfortable bed, clean sheet, good location and no hassle to find parking. Staff were friendly when I ask for iron once and they take it to my room. Once we requested to change our... More 

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Amyrasha, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significant to our service excellence. We strive to exceed our guest’s expectations and will give much attention... More 

Bintan Island, Indonesia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I ever stayed in dis hotel for a several times. It was good. Price was reasonable. But dis time i feel dat i cud get more in other hotels with recent prices. I cudnot find slippers in my room, hair dryer, no fridge also. There r more hotels at dis price which u can get a more complete needs.

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear viviin, Thank you for taking the time to write a review of your recent stay at Grand Sentosa Hotel Johor Bahru. While it is certainly a delight to read that you've frequented our hotel several times, it is with great regret that we note your disappointment with the facilities you received during your visit. To clarify on the items... More 

Kuala Lumpur, Malaysia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my 3rd visit to Grand Sentosa. First was for leisure, when Legoland first opened it's doors. The second and third time was for business. Reason for booking this hotel...it's priced below RM200 per night. We got the deluxe-sized room this time around, which has 2 single beds and a slightly larger layout. Room is clean, but could be... More 

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear NawruzOng, It’s a pleasure to welcome you back for the third time and thank you very much for your review. We are glad to see your review on Grand Sentosa Hotel. Our goal is to make all of our guests feel at home and be well-taken care of; hence it gives us great pleasure to know that you are... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for one night with my family. This hotel is pretty good because they have comfortable bed, clean sheet, breakfast was pretty good and good location. Staff were friendly when I ask for hairdryer and they take it to my room so i dont have to go downstair. The bad side of this hotel is, cokroach on toilet, my... More 

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Siska L, Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significant to our service excellence. We conduct pest control on regular basis and will highlight the... More 

Melaka, Malaysia
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed July 9, 2015

The very first thing I noted was the shops that were around the hotel. Lots of food outlets to choose from. Many shopping options as well. From pharmacies to departmental stores. Very convenient! Rooms were very clean and comfortable. Bathroom amenities were basic but sufficient. Coffee making facility was very fancy. But sadly no plain coffee. Only 3-in-1. So if... More 

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear McWheelers, Thank you very much for taking the time to share your experience during your recent visit to the hotel. It is certainly a pleasure to hear that you had a generally positive stay and that you were impressed with the cleanliness of our guest room, the surrounding novelties and the convenience of The Cathedral of the Sacred Heart... More 

Singapore, null, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 20, 2015

I dont always write review and complain but this is really my last straw.! Its a 3 star hotel yes... I dont expect a 5 star service.! But dont treat your guest ( i stayed this hotel every month.. Each more at least once or twice... Even 3 times a month)....like a dog.! To be fair.. Their service standard use... More 

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Dear Gallubbz8, Thank you for taking the time to write a review of your recent stay at Grand Sentosa Hotel Johor Bahru.While it is certainly a delight to read that you frequently stay with us whenever you visit Johor Bahru, it is with great regret that we note your disappointment with service you received during your visit. This is unacceptable... More 

Travelers are raving about these Johor Bahru hotels

Singapore, Singapore
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 21, 2015

Stayed for one night. Shower and bed were decent, staff were pretty friendly. We were placed in the smoking floor and the first thing I noticed when moving in and waking up in the morning was the awful cigarette smell.

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Singapore, Singapore
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed May 2, 2015

Over my expectations. I booked this hotel cos I intend to arrive JB late for supper and I have no intention to pay premium for a bed. Check in and check out is fast although the computer hanged briefly. Deposit is only 50rm unlike many others. Basic amenities like toothbrush, shampoo and soap are provided. Shower and heater works perfectly.... More 

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Manager at Grand Sentosa Hotel, responded to this review

Thank you for your comments and your thoughtful and the fantastic review on your stay experience at Grand Sentosa Hotel Johor Bahru.. We are delighted that your stay exceeded your expectations. Your comments are all valuable and will shared among my colleagues at the hotel as encouragement for their efforts in maintaining the hotel service standards and our guests expectations.... More 

Bekasi, Indonesia
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 9, 2015

The room was big enough. But the rooms smell is awful. And the breakfast buffet was complete and good. Only the reception girl was not polite at all. Unpleasant and poor attitude. The hotel located near with LEGOLAND. And this is the only reason i choose this hotel.

Was this review helpful? Yes 2
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 5, 2015

Budget hotel, with clean and adequate room. Location is not bad, excellence local Foodies and entertainment facilities such as family ktv are within walking distance. Delicious LOK LOK sellers are around during late night.

Was this review helpful? Yes 1
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

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