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All 73 Johor Bahru B&Bs / inns

Grand Sentosa Hotel

3.0 of 5 Small Hotel   |   Ground Floor, Block A, Plaza Sentosa, | Jalan Sutera, Taman Sentosa, Johor Bahru 80150, Malaysia
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Grand Sentosa Hotel
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Ranked #19 of 73 Johor Bahru B&B and Inns
A recent review
3 of 5 stars reviewed 4 weeks ago
Siti_Amy Malaysia
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66 reviews from our community

Traveler rating
    4
    15
    34
    9
    4
See reviews for
23
15
5
5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Malaysia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Just stay at this hotel last week from 24-28 Dec 2014.. firstly i book 3 night at Superior room. The room was okay. but when we ask the housekeeping to clean up the room, they just do vacuum and tidy the bed. they do not thrown the rubbish, did not wash up the dishes and the toilet is not clean.... More 

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Please accept my most sincere apologies for the issues that your and your family experienced during your stay recently. Rest assured we appreciate your comments. The inconvenience caused to your and your family is much regretted and the Hotel has taken additional measures to ensure such incidents are not repeated. We strive to exceed our guest’s expectations. Thank you again... More 

1 review
3 of 5 stars Reviewed 4 weeks ago

An average but clean and well located hotel. Plenty of food and entertainment outlets within walking distance. During check in, the receptionist by the name of Shadeewa, maybe spelt incorrectly asked for my mobile phone number. I told her I don't have a mobile phone and will give her my office number. She was not happy about it and rudely... More 

Was this review helpful? Yes
GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Please accept my most sincere apologies for the issues that your and your family experienced during your stay recently. Rest assured we appreciate your comments. The inconvenience caused to your is much regretted and the Hotel has taken additional measures to ensure such incidents are not repeated. We strive to exceed our guest’s expectations. Thank you again for your feedback,... More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good value for your money but don´t expect too much. Rooms are dark but clean. Staff here is nice. Location is good and it´s easy to walk to eat here or just take a taxi to centre. There was a good wifi in a room.

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 25, 2014

The hotel is attached to the mall. You could easily find place to eat near the hotel (inside the mall and outside the mall). If you go to the street at the right side of the hotel you could find a store that sells many dried foods and snacks from malaysia. But at night you could still hear the loud... More 

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GRANDSENTOSAHOTEL, Director of Sales at Grand Sentosa Hotel, responded to this review

Thank you for your comments and for the review on your stay experience at Grand Sentosa Hotel Johor Bahru recently. Your comments are all valuable and very helpful for revising and improving our hospitality standards as well as providing important guide significance to our service excellence. We strive to exceed our guest’s expectations and will give much attention to the... More 

Phnom Penh, Cambodia
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 14, 2014

Good value for money. First, this hotel locate at the area where there lot of street food ( but not medium or high class one). Its part of a shopping mail building, but I didn't walk around there (due to my time) The stuff was good, but not every good at maintaining and cleaning (esp carpet)

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Top Contributor
76 reviews 76 reviews
57 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed September 16, 2014

Hotel is attached to a Mall, quite noisy=y at times, have good Chinese restaurant opposite the hotel and some Malay stall walking distance from the hotel. Happening area with lots of karaoke and massage parlor. Room is large but a bit lacking of lights. Overall for 1 or 2 nights would be a good choice.

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Sarawak, Malaysia
Senior Contributor
44 reviews 44 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed August 2, 2014

Location for this hotel is good, easy to find food around and next to a shopping plaza. Upon checked in, we given a room with some weird water running sound up the ceiling of the room. After lodged a complaint to the reception, they sent a technician to fixed it but unfortunately, it can't be fix and we were offered... More 

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Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2014

The room is quite spacious. Value for money. Easy to find food around. The room is quite dark even with the lights on though. At night, it's kind of noisy. Children running around the corridor. And people singing away like it's in the day.

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Medan, Indonesia
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 16, 2014

We stayed here in a twin room with additional extra bed for a night. It's because we are moving to Legoland Hotel on the next day. Nearby the hotel, there was a restaurant besides the Bamboo restaurant that is famous with its paper-wrapped chicken. The hotel is located on the ground floor of a shopping mall that is going to... More 

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Jakarta, Jakarta Raya, Indonesia
Contributor
16 reviews 16 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 14, 2014

Just stay for one night ,to attend my younger sista's wedding... For me, everything is average.. Not too bad, but no good also... It's look like an old hotel... The room is big enough, but not too clean and the toilet can't be flush...! Breakfast is so-so with limited choices,,and the wifii is really bad... But the location is good,... More 

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Additional Information about Grand Sentosa Hotel

Address: Ground Floor, Block A, Plaza Sentosa, | Jalan Sutera, Taman Sentosa, Johor Bahru 80150, Malaysia
Location: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grand Sentosa Hotel 3*
Number of rooms: 260
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