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Citrus Hotel Johor Bahru

16 Jalan Station, Johor Bahru 80000, Malaysia
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Best prices for: 1 room 1 guest
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Citrus Hotel Johor Bahru
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Citrus Hotel Johor Bahru
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512 reviews from our community

Traveler rating
    59
    196
    154
    67
    36
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157
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42
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (512)
  • Mar-May only
    (119)
  • Jun-Aug only
    (107)
  • Sep-Nov only
    (149)
  • Dec-Feb only
    (137)
All months
1 review
3 of 5 stars Reviewed 1 week ago

very near CIQ and opposite city square mall.so very easy to go to Singapore & back on the same day and have some shoppings till late. Room size is ok.Breakfast is average.No internet facilities for guests with no wifi gadgets.All in all I would highly recommand Citrus Hotel for those visiting JB.

Review collected in partnership with this hotel

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Anwar D, We thank you for your patronage the valued reviews and your kind valued comments of the accommodation | Breakfast, as for internet facilities we do have at the 11th. floor but the usage is more for Club Room Occupants but in the dire need to use you could ask our reception and we will surely assist on... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Seeing that price is in the 3-star range, my expectations were not high. But basic stuff like a bathroom mat is plain common sense for safety & hygiene purposes, isn't it? Flat pillows, no toothbrushes, no hand towels, poor overall cleanliness, no tissue box .... since most reviews already mentioned those, no surprise there. Wifi coverage excellent - but automatically... More 

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Linda _Lim Tan, Our most sincere apologies on your stay visit with us at CHJB did not meet up with your expectations as mentioned in your feedback's and comments on amenities’ | FO | Lobby Vending machine, we are truly sorry and rest assured we will take it up with the concern department and staff thanking you for bringing... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We got a simple family room. There was only one bathroom robe. We hv to ask for towels. When we want to close the curtain for the night, the whole curtain with the railing drop. Luckily we got the nine floor. The breakfast was ok. The service at the cafe is good. Thumbs up for the cafe staff.

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Eliah A, We thank you for your patronage the valued reviews and your kind valued comments of the staffs at the Cafe we will share your gracious comments with them and as for the accommodation (Room) and Bathrobe we are truly sorry and rest assured we will take it up with the concern department and staff thanking you for... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Friendly staff but condition of the STANDARD ROOM was poor. 1) The room emit a mouldy smell immediately when we step into the room. 2) The window's blind was spoilt. The roller was stucked and it could not provide proper coverage from external view. We had to use a towel to cover it. They should have used curtains instead. 3)There... More 

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear TeoE, We thank you for taking the time to provide us your feedback, we are truly sorry and apologize for the unpleasant experience in all areas mentioned , we will like to assure you that we will personally address the related issues. Unfortunately, there is no way to of recreating the past or reversing the unpleasant incident stay you... More 

Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Love the location, lots of shopping and food, great wifi, staffs at the Citrus Cafe was great, one of the best I've got. Front service desk was helpful and provided good service too.......... Will visit again..................

Was this review helpful? Yes 1
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear nancywpf, We are delighted to read that you have enjoyed your overall stay with us and wish to thank you for the gracious comments about facilities,Locations & Staffs – we will share your gracious comment to our F&B & FO staffs. As a valuable guest your comfort and pleasant stay is utmost important to us all here at CHJB.... More 

Burgas, Bulgaria
Top Contributor
61 reviews 61 reviews
33 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and clean hotel in a city without any interesting places to visit and if you prefer to have a rest in teh hotel. Teh rooms are cleadn and the staff in the reception is friendly. The location is good.

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Yanko K, We are delighted to read that you have enjoyed your overall stay with us and wish to thank you for the gracious comments about facilities, Staffs and as for the location environments there are quite a few interesting places to go please check with us on your next planned visit as we have now Tour Counter to... More 

Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed 2 weeks ago

We were here to attend wedding in Singapore. Took 4 club rooms for all of my family. It was okay upon check in and left the room to have lunch and get back to found out that the room smells and only disappear after i spray my perfume. There's stained on my bed linen and the pillow is not that... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear WMAWAB, Thank you for taking the time to provide us your feedback, we are truly sorry and apologize for the unpleasant experience as for the stain linen and as for the Kiblat signage we do have it all the rooms and it si been checked with all other checklist for HSKP & M&E and as for the Mini Bar... More 

choowee21
1 review
3 of 5 stars Reviewed 2 weeks ago

We were here for the weekend to attend the JB jazz festival. Took the club rooms, but except for the slightly bigger room size, nothing much more than a regular room. There was no fridge included in the rooms now. Room was not the cleanest - toilet paper was only 1/3 roll. Definitely bring your own toiletries as the room... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear choowee21, We appreciate and thank you of the feedback and comments for the accommodation, amenities, hot water system and breakfast, while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. As a valuable guest... More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Awesome location, just located beside city square and jb sentral. Meldrum street right below it, good for street hawker food at night. Check in was smooth and quick. Good wifi connection in the room. Room is big and spacious, but very old. Could make do the empty space with some furnitures? Rooms are totally not sound proof, could hear people... More 

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Cnyest, We have noted your observations and recommendations’; while we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again at CHJB and allow us to serve you once... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

It's nearest City Square and JB Sentral , staff here is nice and friendly , good service =) Breakfast buffet is not bad , some taste nice but not much selection. Our Bedroom is not big but tidy and clean , bathroom also clean and quite big for us , not bad for staying here , and will be back... More 

Was this review helpful? Yes
LJF73, General Manager at Citrus Hotel Johor Bahru, responded to this review

Dear Applebaby92, Appreciate and Thank you for the valuable feedback and as for the Breakfast we are in the midst of redesigning the menu and hope to inspire on the food we would like sincerely welcome you once again to let us serve you better. As a valuable guest your comfort and pleasant stay is utmost important to us all... More 

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