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J Hotel

No 89, Jalan Sutera Tanjung 8/3 | Taman Sutera Utama, Johor Bahru 81300, Malaysia
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1 room 1 adult
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64 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016 via mobile

I checked in to this hotel on 31 dec 10pm and yold the staff that we will be staying for 2 nights. My husband saw that Family Room will be better for our stay so I asked if the room is available. The staff said yes so the staff collected 1 night plus deposit from me and mentioned that we... More 

Helpful?
1 Thank Jolene O
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Jolene O, It is unfortunate to hear of your bad experience at our hotel, and from your review hinted at certain miscommunications between our staff and your good self. I have gone back to your folio and reviewed the details of the check in and payment. Exact payment was given, in cash, for one (1) night plus a refundable... More 

Kuala Lumpur, Malaysia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 1, 2016

We stayed in 3 double rooms for my family of 6 adults and 2 children. The hotel is in an exciting and relatively new location close to shops and restaurants and Sutera Mall. The hotel building itself, and the decor, are in vibrant and eye-catching colours. Makes you feel recharged and alive the moment you enter. Staff at reception were... More 

Helpful?
Thank Cheng S
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Cheng S Thank you for your kind review and we are glad you had fun during your stay with us. Your review sums us up pretty well and we love to treat our guests like "old friends". In fact, there are many returning guests that have become just like old friends over the years. They come over and we... More 

Singapore, Singapore
1 review
1 of 5 stars Reviewed December 15, 2015 via mobile

Please avoid staying at this hotel if possible. Hotel staff over charged me more for half a night for checking out later by an hour. But didn't inform me upon calling the room at 12.25pm. I wanted to ask for an explanation but she couldn't give me any. She raised her voice at me, and refused to give me her... More 

Helpful?
Thank JuliFoo12
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear JuliFoo12, We wish to extend our sincere apology to you and on behalf of Yue Hua who served you that day. We thank you for writing -- your review reminds us that we have to be constantly at our best and all our human resource from front to back plays a critical role. In truth, your file has been... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 7, 2015 via mobile

This is my 2nd visit here. What makes me return to J hotel is 1) Acceptable price with supreme room & services 2) Walking distance to Sutera Mall 3) Restaurants are just beside the hotel 4) Hot shower functions very well 5) Good wifi 6) Bellboy/security is always there 7) Parking in front of the hotel 8) I am bringing... More 

Helpful?
Thank yi_yuan
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear yi_yuan, Thank you for your kind review. We love to have you back with us again, by then, your baby will be running around the hotel and enjoying the big "doggy" at the lobby. Take care and all the best in your parenting! Kind regards, More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 22, 2015 via mobile

Went to jb on an impromptu staycation at night. Walked in to the hotel and am glad that there was still vacancy. Front desk person was friendly and even allowed us to view the room first before deciding. Room are relatively clean and have basic amenities such as towel and shower gel. The rest are available on purchase. The rooms... More 

Helpful?
Thank Colleen C
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Colleen C, Thank you for branding us as a "wonderful hotel within the vicinity" and your kind comments on our friendly staff and clean rooms. We do apologize on waking you from the noise of door closing and voices of people. We could work on the corridors to reduce the noise somewhat. Thank you for your reminder. We trust... More 

Singapore, Singapore
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 17, 2015

Pre-Arrival Experience: Great~ Booked through Agoda. Arrival Experience: We were probably the last batch of guests to arrive. Our check-in date was 6 August however we only arrived at 3am on 7 August. As you know, Malaysia wouldn't be in your mind when it comes to a safe country category hence I felt safe when the door was opened by... More 

Helpful?
Thank iamsam_lim
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear iamsam_lim, Thank you for sharing your arrival and room experiences on J. We are glad to have made you feel safer with us. Your feeling of security during the night at our premise makes us feel our initiatives are worthwhile. We are also happy to hear that you found the room clean. We do apologize on the stained towels.... More 

Singapore
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 14, 2015

My friends and I stayed here (Room 208) whenever we visit Sutera. The location is near to Sutera Mall and there're a lot of eating place near the hotel. The room is neat and clean with free WiFi. The WiFi seem to improved during my 3rd visit, I no longer need to stand near the door to use the WiFi.... More 

Helpful?
Thank paddlepop p
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear paddlepop p, Thank you for your kind review of J. We are indeed glad to hear that you no longer have to access the WIFI at the door :) We understand that WIFI is an important consideration for many guests and we do implement IT upgrades along the way. We hope the access points around the hotel will be... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015 via mobile

Had a great experience here. Staff were friendly and very helpful. Room was clean and comfortable. Doorman tries his best to keep parking for guests. Only negative is the surrounding. Can be very jammed at night.

Helpful?
Thank Felix Jason P
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Felix Jason P, We are delighted to hear that you had a great experience with us. We are also happy to hear that you have been satisfied with the cleanliness of our rooms and the service of our staff, especially the vigilant door man. The area around us is very jammed during the weekend evenings, precisely because this is... More 

Singapore, Singapore
2 reviews
4 of 5 stars Reviewed June 18, 2015

Small bouquet hotel near Sutera Mall. Simple, clean & good location. Staff is friendly & helpful. Lots of food within walking distant. There's even a massage place within 3 mins walk. Book early as there are limited rooms esp family room.

Helpful?
Thank Wai_Spore
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Wai_Spore Thank you for giving us a full score on Value and a very apt description " Simple & Good". You have pretty much sum us up as "simple, clean & good location" -- simple and clean is what we have set ourselves up to do. We are just blessed to have a good location. The surrounding food establishments... More 

Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 1, 2015

I decided to stay at J Hotel during my short 2D1N staycation with my friends due to its close proximity to Sutera Mall which is easily accessible by taking CW3S from CIQ 2nd Link. Locating the hotel from the mall was a piece of cake as there is a linked covered shelter from the mall's side entrance. Checking in was... More 

Helpful?
1 Thank travel-kingisme
CheeWoiTan, General Manager at J Hotel, responded to this review

Dear Edmund_Woon, Thank you for deciding to stay with us and at the same time writing in a kind and accurate review. You are spot on in your review title, "peaceful neighbourhood, convenient location, good food choices" because we think you have experienced first-hand the conveniences of our immediate neighbourhood. We are also happy to hear that our team have... More 

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