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Le Royal Express - Sharq

Al Shahuda Street, Sharq | PO Box 1223, Dasman 15463, Kuwait (Formerly Ritz Sharq)
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Le Royal Express - Sharq
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31 Reviews from our TripAdvisor Community

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Manama, Bahrain
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 18, 2015 via mobile

Let's start with positive points first : the staff are very friendly and helpful. The lobby appearance is good. Negative points : Very old furniture Old toilets The kitchen in the room was looked (out of service maybe ) The air-conditioning control was set on heater and you can't even switch on fan only, , the receptionist said the whole... More 

Helpful?
Thank Rashid6867
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

istanbul
Level Contributor
3,529 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 6,191 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

Location 7/10 close to supermarket and Al Hamra Shopping Mall Welcome 7/10 Check in procedures 6/10 was too long for me Room 8/10 has all comfort and amenities Wifi 9/10 Very good throughout the hotel area Breakfast 6/10 Poor with very limited selections Room service 7/10 took about 45 minutes for service Service staff 8/10 Very kind and helpfull Price... More 

Helpful?
1 Thank junior1907
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, We are pleased that you enjoyed your stay with us and truly appreciate your positive feedback. Thank you for mentioning the detail attentions, our team takes great pride in offering our guest such an inspiring stays. Once again thank you and we look forward to welcoming you back soon. Remain with sincere regards, Hisham Sultan Director of Operations... More 

Dubai
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 17, 2015

Staff were not interested in being helpful. On departure I booked the free 'shuttle' service. We waited and waited and waited only to be told there wasn't one. Nearly missed our flight because of this. Wouldn't let us depart until someone 'discreetly' checked the room to see if we had 'taken' anything - there was nothing worth taking. Booked a... More 

Helpful?
1 Thank Leeanne T
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Travelers are raving about these Dasman hotels

3.5 of 5 stars
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Lebanon
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 3, 2015 via mobile

Rooms feels like rented apartments more than hotel rooms. I think if you are looking for a fast business trip it will do the job but if you are looking for different hotel facilities.. This is not your place. Breakfast is average with small variety of foods.

Helpful?
1 Thank HishamM
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hisham Sultan Director of Operations Le Royal Hotels’ Kuwait & Management Team More 

Chicago, Illinois
Level Contributor
53 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed February 2, 2015

The hotel is located in a relatively central location, so it is easy to walk to the different attractions, such as the souq, the Grand Mosque, and the Kuwait Towers without the use of a taxi. The room itself is quite small with only 2/3 electrical outlets working. While the hotel is nothing to rave about, the breakfast was very... More 

Helpful?
1 Thank Worldcitizen1983
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hisham Sultan Director of Operations Le Royal Hotels’ Kuwait & Management Team More 

istanbul
Level Contributor
3,529 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 6,191 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

We do not understand why yhe quality standarts of this hotel downgraded after they changed the name and staff.İt is now more expensive but the quality somehow is not the same.My room was large enough but the smell was terrible.So l asked them to change it.İnternet was sometimes ok but mostly was not working.Due to its very good location for... More 

Helpful?
2 Thank junior1907
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Dubai, United Arab Emirates
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed September 11, 2014

When you search a hotel on booking,com or tripadvisor you feel you get an idea of a hotel but I didn't allow for being electrocuted by faulty wiring and poor internet. If you want a basic hotel in Kuwait then its fine but don't go with family or someone your want to impress. Poor furnishings generally

Helpful?
Thank PaulgoeswithLynne
Beirut, Lebanon
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed May 8, 2014

Acceptable accomodation at very logical prices in the heart of Kuwait City. Lets say that this hotel is simply an acceptable play to stay in the city. Room is suite like with seperate seating area, and dining table. Negative thing is that there is a construction site facing the hotel, and the demolition tractors started working at 7 a.m. Breakfast... More 

Helpful?
Thank JMRif
London, United Kingdom
Level Contributor
76 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed March 11, 2014

Not a great hotel. Its in the middle of nowhere (a maze of busy roads), not really near the waterfront but you can walk there in 20 mins if you take your life in your hands on the roads. Room was enormous, more like a suite, but it was shabbily furnished and smelt really musty. I would prefer a normal... More 

Helpful?
1 Thank Phil T
Pittsburgh, Pennsylvania
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 10, 2014

While the location is great, that plus is outweighed by lackadaisical service and continuous glitches. I was there for a 2 week business trip. Every single day something went wrong. The Internet is testy and although free it doesn't work most of the time. You need a new code daily. I complained so often that they finally gave me the... More 

Helpful?
2 Thank Patty L
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