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Le Royal Express - Sharq

Al Shahuda Street, Sharq | PO Box 1223, Dasman 15463, Kuwait (Formerly Ritz Sharq)
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Le Royal Express - Sharq
Best prices for: 1 room 1 guest
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Ranked #1 of 1 Dasman B&B and Inns
A recent review
3 of 5 stars Reviewed March 4, 2015
HishamM Lebanon
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29 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dubai
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 17, 2015

Staff were not interested in being helpful. On departure I booked the free 'shuttle' service. We waited and waited and waited only to be told there wasn't one. Nearly missed our flight because of this. Wouldn't let us depart until someone 'discreetly' checked the room to see if we had 'taken' anything - there was nothing worth taking. Booked a... More 

Was this review helpful? Yes 1
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Lebanon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 4, 2015

Rooms feels like rented apartments more than hotel rooms. I think if you are looking for a fast business trip it will do the job but if you are looking for different hotel facilities.. This is not your place. Breakfast is average with small variety of foods.

Was this review helpful? Yes 1
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hisham Sultan Director of Operations Le Royal Hotels’ Kuwait & Management Team More 

Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed February 2, 2015

The hotel is located in a relatively central location, so it is easy to walk to the different attractions, such as the souq, the Grand Mosque, and the Kuwait Towers without the use of a taxi. The room itself is quite small with only 2/3 electrical outlets working. While the hotel is nothing to rave about, the breakfast was very... More 

Was this review helpful? Yes 1
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hisham Sultan Director of Operations Le Royal Hotels’ Kuwait & Management Team More 

istanbul
Top Contributor
2,133 reviews 2,133 reviews
147 hotel reviews
5,233 helpful votes 5,233 helpful votes
3 of 5 stars Reviewed January 11, 2015 via mobile

We do not understand why yhe quality standarts of this hotel downgraded after they changed the name and staff.İt is now more expensive but the quality somehow is not the same.My room was large enough but the smell was terrible.So l asked them to change it.İnternet was sometimes ok but mostly was not working.Due to its very good location for... More 

Was this review helpful? Yes 2
Hisham S, Director of Operations at Le Royal Express - Sharq, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed September 12, 2014

When you search a hotel on booking,com or tripadvisor you feel you get an idea of a hotel but I didn't allow for being electrocuted by faulty wiring and poor internet. If you want a basic hotel in Kuwait then its fine but don't go with family or someone your want to impress. Poor furnishings generally

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Beirut, Lebanon
Top Contributor
80 reviews 80 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed May 8, 2014

Acceptable accomodation at very logical prices in the heart of Kuwait City. Lets say that this hotel is simply an acceptable play to stay in the city. Room is suite like with seperate seating area, and dining table. Negative thing is that there is a construction site facing the hotel, and the demolition tractors started working at 7 a.m. Breakfast... More 

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London, United Kingdom
Top Contributor
55 reviews 55 reviews
53 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed March 11, 2014

Not a great hotel. Its in the middle of nowhere (a maze of busy roads), not really near the waterfront but you can walk there in 20 mins if you take your life in your hands on the roads. Room was enormous, more like a suite, but it was shabbily furnished and smelt really musty. I would prefer a normal... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Contributor
16 reviews 16 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 10, 2014

While the location is great, that plus is outweighed by lackadaisical service and continuous glitches. I was there for a 2 week business trip. Every single day something went wrong. The Internet is testy and although free it doesn't work most of the time. You need a new code daily. I complained so often that they finally gave me the... More 

Was this review helpful? Yes 2
Al Muharraq, Bahrain
1 review
3 of 5 stars Reviewed February 3, 2014

Excellent location for shopping in kuwait. Nice rooms and good breakfast to start your day. Very helpful staff they give good attention to customers needs. Beds are very comfortable but the sofa in living area need to be changed or refurbished.

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istanbul
Top Contributor
2,133 reviews 2,133 reviews
147 hotel reviews
5,233 helpful votes 5,233 helpful votes
4 of 5 stars Reviewed December 7, 2013

l have booked my room at this hotel by booking.com and found the place very convenient to many business spots.Hotel looks new and rooms are ok with all facilities available for business travellers.Breakfast is ok with enough choices for a 3 start category hotel.Price range is also attractive. Just around the corner,there is one of the most expensive shopping malls... More 

Was this review helpful? Yes 3
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