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Grand Hotel Tien-Shan

#8 of 67 Hotels in Almaty
Certificate of Excellence
Bogenbay Batyra St., 115, Almaty, Kazakhstan
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1 room 1 guest
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Grand Hotel Tien-Shan
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88 Reviews from our TripAdvisor Community

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Traveler rating
    29
    37
    19
    1
    2
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2
7
10
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (23)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (14)
All months
A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed in this hotel during our summer holiday. The location was perfect. There are plenty of cafes and restaurants near by. The room was reasonably large. The bed was very comfortable. The staff was very friendly and helpful. Although there was no kettle in the room but we were able to have boiled water and cups... More 

Was this review helpful? Yes 2
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mrs. Burlingham, Thank you very much for the highest mark and the great review about Grand Hotel Tien Shan. I am glad to hear that location of our hotel was perfect, SPA was nice and room with bed were very comfortable for you. It is nice to hear also that even you did not have kettle in the room... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel lives up to its reputation and proudly display their Trip Advisor award for 2015 at their reception desk. Service and staff were good and the breakfast staff were particularly helpful and spoke good English. However, their were a few hidden concerns that I have. First of all they charge 9000 tenge per night for an additional folding bed... More 

Was this review helpful? Yes 1
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for your time to leaving your review about our hotel. Special thanks for your detailed review which is very helpful for us because we always strive to provide the best service and such notes are helping us to fix our small issues to make further stay of guests better.... More 

London, United Kingdom
Level Contributor
81 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed during a business trip to Almaty. Staff were friendly and hotel well appointed. Lack of English TV was a little disappointing but not something that would stop me staying again. Plenty of great restaurants within walking distance. Well worth checking out if visiting Almaty.

Was this review helpful? Yes 1
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for leaving your review about our hotel. I am glad to hear that in general you have liked our hotel and we were delighted to serve you. Your comment about English TV channel have been taken in note and passed to all necessary departments to fix this issue. We hope to see you again... More 

Dubai, United Arab Emirates
Level Contributor
169 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed July 29, 2015

While western chains quoted us astronomical prices, the Grand Tien Shan was the only hotel to offer us a reasonable deal. We didn't know what to expect but read reviews and had hope. It exceeded all expectations. What struck us first was the beauty of the building with details like the piano in the lobby. An elegant hotel, evocative of... More 

Was this review helpful? Yes 1
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for choosing the Grand Hotel Tien Shan for your trip and it was pleasure to serve you. Special thanks for your great and warm review about our hotel and staff we appreciate it. I am glad to hear that we have exceed your expectations in all aspects like the... More 

London, United Kingdom
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

We stayed one week in this hotel. It has a great team working there. From check in to room service, nothing was too much trouble. The majority of the staff speak good English, which is a help. Breakfast runs from six am till eleven, and it is a very good spread of both hot and cold. The rooms are quiet,... More 

Was this review helpful? Yes
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you for choosing Grand Hotel Tien Shan for your weekly stay. It was pleasure to serve you and make your stay enjoyable. It is nice to hear that you have noted our teamwork and staff could help you with requests you needed. I'm glad to hear also that you have liked our breakfast and room's conditions. I... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 23, 2015

Located in the centre of the city with lovely view of the Mountains, this hotel has everything ranging from decent sized rooms, to spa with all kind of treatments to Cigar room with different varieties of cigars. The hotel staff is polite and courteous and service level is prompt. More over the Internet is free in the lobby as well... More 

Was this review helpful? Yes
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for the highest mark which you gave to Grand Hotel Tien Shan. I'm glad to hear that location was good for you and you have enjoyed mountains view and I'm also glad to hear that you have liked our Cigara Club with different varieties of cigars. It is nice that our Internet made you... More 

Tbilisi, Georgia
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed May 26, 2015

I could not imagine how this hotel may be rated "poor" or "terrible". Even "average" is not acceptable for me. Everything in the Grand Tien-Shan is perfect: location (in the central part of the city in front of big nice park), lobby (large, comfortable and bright), rooms (clean, pleasantly decorated with comfortable bed) bathroom (clean with plenty of toiletries plus... More 

Was this review helpful? Yes 1
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for your time to review our Grand Hotel Tien Shan. I am glad to hear that location, room and breakfast were warranted of your expectations. Such a nice and warm comments are always encouraging us to do all the best and we will keep it going. We have taken... More 

Turkey
Level Contributor
191 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed May 11, 2015

I stayed in this hotel for almost a week in April and liked it very much. Most of the staff was friendly and competent. Room and bathroom were clean and spacious enough. Windows looked at a kind of backyard, so no street noise during the whole stay. Housekeeping did their job pretty well. Breakfasts were good enough, served in the... More 

Was this review helpful? Yes
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for your time to review our hotel. We appreciate it. I am glad to hear that your stay with us was pleasant. I am also glad to hear that breakfast was good for you and room which we have selected you were quite and clean. By the way thank you for nice comments about... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 24, 2015 via mobile

Hotel got the reservation dates wrong in a glitch in their system, had to share a room and bed with my business associate for 1 night as they were sold out. Reservations Manager was nice and in the second night we both were upgraded to presidential suites however rooms quite dirty, hair in the bath tub and dirty toilet, also... More 

Was this review helpful? Yes 2
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, Thank you very much for your time and leaving your review about Grand Hotel Tien Shan. I am deeply sorry to hear about the problems you faced with wrong reservation, not proper cleaned room and phone charge issues. We always strive to provide the best service and all your notes has been send to the all necessary departments... More 

Kyzylorda Province, Kazakhstan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed March 25, 2015

I spent four days at the hotel recently. The staff were attentive and friendly and there was always someone available that could speak English. The receptionists were brilliant they could not be more helpful with maps, taxis and recommendations. Breakfast had something for everyone and the rooms were neat and tidy. The spa was all a girl needed after 6... More 

Was this review helpful? Yes 1
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Guest, First of all I would like to thank you for your time and leaving a great review about Grand Hotel Tien Shan. I am very glad to hear that we made your stay enjoyable, comfortable and location of our hotel was great for you. Thank you also for your positive comments about our staff, management and breakfast it's... More 

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