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All 58 Almaty hotels

Grand Hotel Tien-Shan

4.0 of 5 Hotel   |   Bogenbay Batyra St., 115, Almaty, Kazakhstan
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Grand Hotel Tien-Shan
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72%
Ranked #6 of 58 hotels in Almaty
A recent review
4 of 5 stars reviewed 1 week ago
pirksts New York City, New York
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  • Reviews (58)
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58 people have reviewed this hotel

Traveler rating
    16
    24
    17
    1
    0
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Families
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2
6
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
New York City, New York
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I like staying at this hotel because it is small and conveniently located. There are about 70 rooms and it is never crowded. The standard rooms are on the smaller side, but I prefer it. I don't see the point of having a separate sleeping section. Beds are comfortable and the hotel provides a fluffy comforter and good size pillows.... More

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Pirksts, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is deeply important for us that our clients keep an excellent memory of their stay at our Hotel. We are thrilled that you... More

London, United Kingdom
Top Contributor
95 reviews 95 reviews
77 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

Check-in slightly drawn out due to copying passport details etc. Room was of a reasonable size but quite old in style and furnishings. Road noise was noticeable. Located opposite interesting park. Breakfast was limited but sufficient. Wifi was reasonable. Probably would try another hotel next time. Check out very slow as charging bill to credit card took ages.

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Moneyfools, First of all, on behalf of the Team of Grand Hotel Tien-Shan we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments about our overall hotel service on Tripadvisor web site. We have taken a very good note of your... More

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Grand Hotel Tien-Shan for six days during the first week of August 2014. Very good hotel in a nice location, reasonable sized rooms and very clean. Buffet breakfast was ok with some cooked options, including the option to order cooked items from the menu like fried egg, mushrooms, etc, the usual stuff. Cold options included salads,... More

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Mohammed H, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is always a pleasure to read that our guests enjoyed the hotel and we are thrilled... More

Constanta, Romania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've been a guest of this hotel for 1 week in October 2013. I found the hotel clean and pleasant. Most of the staff speaks. I was lucky to receive a very nice room – probably deluxe - very spacious with a large bathroom and anteroom, opposite to my colleagues who received smaller ones – probably normal singles. The only... More

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Constantin T, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty in October 2013. We are pleased to know that you enjoyed your stay with us and happy... More

Astana, Kazakhstan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

This was not the first time I have staid in the Hotel. And, I must admit that it is getting better. The staff if better trained and the quality of services provided is also getting better, in particular those related to the room booking and conferences arrangement.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Anatoliy Nikolaevich, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation and conference of choice in Almaty. As regular and much-valued guests, your feedback is extremely important to us as it helps us to... More

1 review
3 of 5 stars Reviewed June 9, 2014

The rooms are OK but a little bit old owing to the historical nature of the building. The Wi-fi was lousy, not accessible in the rooms but good elsewhere. Location is good. The channels are many but the picture quality was not good.

Review collected in partnership with this hotel

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Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Hamdi, First of all, we would like to thank you very much indeed for your comments on TripAdvisor and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We are happy to hear you enjoyed the rooms and our location. And we sincerely regret the inconvenience you have encountered. And I appreciate you... More

Astana, Kazakhstan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 7, 2014

I recently stayed for several days. The location was fantastic and I appreciated the classic building. Service was great, but I speak Russian. The breakfast was excellent. Access to the spa and pool was a true luxury, especially the reproduction of the Turkish hammam. The hotel is beginning to look dated, but an excellent example of 1990s post-Soviet Nuveau Riche.... More

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Johanbin, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We are delighted that you enjoyed the services of the hotel, your room and the restaurants. Nevertheless, it is unfortunate to read that your... More

1 review
3 of 5 stars Reviewed June 2, 2014

poor WIFI connection in some rooms. No available IT Technicians available to resolve issues promptly. Not having more English channels. Nice hotel interiors though classic. Sleeping comfort is good and clean.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Junard A, First of all, we would like to thank you very much indeed for taking the time to share your impressions and communicate your concerns regarding your stay at Grand Hotel Tien-Shan. And most importantly to apologize for the inconvenience you have experienced. We are sincerely sorry that your visit did not reflect the high standards that we... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 26, 2014

It is my second time at this hotel. Architecture of building is really nice and rooms are with a nice classic English inteior. Good bed comfort. WIFI works fine at reception but not in rooms. 70 TV CHANNELS and only 2 in English which is find quite poor (NO CNN). All the rest only Russian TV channels. In general they... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Cvestergren, On behalf of Grand Hotel Tien-Shan, kindly accept our sincere apologies for not meeting your expectations on the high standard of hospitality and professionalism which is the general norm of our hotel. Taking your comments with full and serious attention, it is with deepest regrets to read your Internet was not functioning properly at your stay with us.... More

2 reviews
5 of 5 stars Reviewed May 10, 2014

One of the best hotel I’ve ever stayed. Everything was perfect; The hotel itself is gorgeous, Room was amazing, Excellent service, pretty good food, Great Spa including the price of treatments and friendly staff all around the hotel. I don't see any reason to book somewhere else. It was just perfect!

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Foodcool, We are extremely pleased to read that you had a great experience with us and found our location, food, rooms and especially service of the caring staff to your satisfaction. When we see titles in reviews such as yours it makes us extremely proud as hoteliers to know that we are succeeding in what we set out to... More

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Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
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37 photos of this hotel

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Room/suite (9)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Almaty #5 Luxury Hotel in Almaty #5 Business Hotel in Almaty
Hotel Class
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 
Number of rooms
78

Questions & Answers

Questions? Get answers from Grand Hotel Tien-Shan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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