We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 54 Almaty hotels

Grand Hotel Tien-Shan

4.0 of 5 Hotel   |   115 Bogenbay Batyr street | corner of Kunayev street, Almaty, Kazakhstan
Hotel amenities
Save Saved
You added Grand Hotel Tien-Shan to your Saves list
Grand Hotel Tien-Shan
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #6 of 54 hotels in Almaty
A recent review
5 of 5 stars reviewed 3 weeks ago
Anatoly K Astana, Kazakhstan
  • Reviews (49)
  • Photos (33)
  • Amenities
  • Room tips (8)
  • Location
  • More
Write a Review

49 people have reviewed this hotel

Traveler rating
    14
    20
    14
    1
    0
See reviews for
Families
0
1
6
40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Astana, Kazakhstan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was not the first time I have staid in the Hotel. And, I must admit that it is getting better. The staff if better trained and the quality of services provided is also getting better, in particular those related to the room booking and conferences arrangement.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Anatoliy Nikolaevich, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation and conference of choice in Almaty. As regular and much-valued guests, your feedback is extremely important to us as it helps us to... More

1 review
3 of 5 stars Reviewed 4 weeks ago

The rooms are OK but a little bit old owing to the historical nature of the building. The Wi-fi was lousy, not accessible in the rooms but good elsewhere. Location is good. The channels are many but the picture quality was not good.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Hamdi, First of all, we would like to thank you very much indeed for your comments on TripAdvisor and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We are happy to hear you enjoyed the rooms and our location. And we sincerely regret the inconvenience you have encountered. And I appreciate you... More

Astana, Kazakhstan
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

I recently stayed for several days. The location was fantastic and I appreciated the classic building. Service was great, but I speak Russian. The breakfast was excellent. Access to the spa and pool was a true luxury, especially the reproduction of the Turkish hammam. The hotel is beginning to look dated, but an excellent example of 1990s post-Soviet Nuveau Riche.... More

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Johanbin, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We are delighted that you enjoyed the services of the hotel, your room and the restaurants. Nevertheless, it is unfortunate to read that your... More

1 review
3 of 5 stars Reviewed June 2, 2014

poor WIFI connection in some rooms. No available IT Technicians available to resolve issues promptly. Not having more English channels. Nice hotel interiors though classic. Sleeping comfort is good and clean.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Junard A, First of all, we would like to thank you very much indeed for taking the time to share your impressions and communicate your concerns regarding your stay at Grand Hotel Tien-Shan. And most importantly to apologize for the inconvenience you have experienced. We are sincerely sorry that your visit did not reflect the high standards that we... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 26, 2014

It is my second time at this hotel. Architecture of building is really nice and rooms are with a nice classic English inteior. Good bed comfort. WIFI works fine at reception but not in rooms. 70 TV CHANNELS and only 2 in English which is find quite poor (NO CNN). All the rest only Russian TV channels. In general they... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Cvestergren, On behalf of Grand Hotel Tien-Shan, kindly accept our sincere apologies for not meeting your expectations on the high standard of hospitality and professionalism which is the general norm of our hotel. Taking your comments with full and serious attention, it is with deepest regrets to read your Internet was not functioning properly at your stay with us.... More

2 reviews
5 of 5 stars Reviewed May 10, 2014

One of the best hotel I’ve ever stayed. Everything was perfect; The hotel itself is gorgeous, Room was amazing, Excellent service, pretty good food, Great Spa including the price of treatments and friendly staff all around the hotel. I don't see any reason to book somewhere else. It was just perfect!

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Foodcool, We are extremely pleased to read that you had a great experience with us and found our location, food, rooms and especially service of the caring staff to your satisfaction. When we see titles in reviews such as yours it makes us extremely proud as hoteliers to know that we are succeeding in what we set out to... More

Tbilisi, Georgia
1 review
5 of 5 stars Reviewed April 30, 2014

I have sated in this hotel during my stay in Almaty. it was my first visit in Almaty, which was business trip. when I will arrive in Almaty in the future I will chose hotel ,,GRAND HOTEL TIEN- SHAN. thank you for excellent atmosphere in hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Eter, Thank you very much indeed for taking the time to leave such an excellent 5 star review! When we see titles in reviews such as yours it makes us extremely proud as hoteliers to know that we are succeeding in what we set out to achieve for our guests. We truly hope to have the opportunity to welcome... More

Astana, Kazakhstan
1 review
4 of 5 stars Reviewed April 30, 2014

This hotel is situated in a centric location next to a park. The room where I stayed (categorized as "de luxe") was spacious and with a Classic, English style decoration. The personnel was nice, with a customer-friendly attitude, and provided a good service. The SPA is reasonable, although the pool is too small for real swimming. Good breakfast with a... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear ROCNU, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting "Grand Hotel Tien-Shan" as your accommodations of choice when you visited Almaty. We are delighted that you enjoyed the services of the hotel, your room and the restaurants. Our team strives indeed to make every... More

Yerevan, Armenia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

Good and expensive hotel in the center of Almaty. Great spa, included in the price (unlimited stay), very friendly reception, clean rooms, good location and directly opposite the hotel there is a lovely public garden and fountains.

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Alisa, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation of choice when you visited Almaty. We are so appreciative to receive such positive feedback about our “friendly staff”. We really care that our... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

Old soviet building but after reconstruction and repair. Free WiFi, free SPA, breakfast. Staff in restaurant is not very polite, but normal in SPA. Live piano music each evening in hall. Nice rooms. Good position in town. IMHO price not adequate, especially after Kyrgyzstan.

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Fedor, First of all, we would like to thank you very much indeed for taking the time to share your feedback concerns regarding your stay at Grand Hotel Tien-Shan. It is a pleasure to read that you enjoyed the live piano music at the lobby, our SPA-facilities and liked our city center location. With regards to the rates, we... More

Owners: What's your side of the story?
If you own or manage Grand Hotel Tien-Shan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Grand Hotel Tien-Shan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Tien-Shan

Address: 115 Bogenbay Batyr street | corner of Kunayev street, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Tingo, Travelocity, Expedia, BookingOdigeoWL and Venere so you can book your Grand Hotel Tien-Shan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Hotel & grounds (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Hotel & grounds (4)
Viewed
Bathroom (5)
Viewed
Room/suite (9)
Viewed
Dining (5)
Viewed
Pool/beach area (2)
Viewed
Other (8)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Spa Hotel in Almaty #4 Business Hotel in Almaty #6 Luxury Hotel in Almaty
Hotel Class
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 
Number of rooms
78

See which rooms travelers prefer