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Grand Hotel Tien-Shan

4.0 of 5 Bogenbay Batyra St., 115, Almaty, Kazakhstan
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Grand Hotel Tien-Shan
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Grand Hotel Tien-Shan
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71 reviews from our community

Traveler rating
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    18
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fremont, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed one night in this hotel while on a business trip and realized it's oriented more towards vacationers. My room was on the third floor, near the end of the hallway towards the central lobby area. Unfortunately for me, I checked in on a Friday night and there were two loud parties in the banquet rooms near my room.... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You won't go wrong staying here. It's cental location is very convenient for what the city has to offer. The bedrooms are comfortable, the bathrooms clean with plenty of hot water, toiletries & hair dryer. Breakfast was good with a selection of international dishes. It's the staff who make your experience so pleasant - my iPad/phone charger failed & the... More 

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George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms. Jenny, Let me say a special thanks for such a great and warm comments we appreciate it. It is always nice to hear such comments which motivating us to be better and continue to do all the best to make our guests happy and smile. It is our pleasure to make your stay comfortable and our staff will... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

The place doesn't deserve much to be said of. Bad value for money, really. Bad breakfasts. Very very bad service. Location is obviously it's strongest attribute, and that's about it. They wouldn't provide you with water in the room (only a bottle per person at check in), the rest of the stay - overpriced bottles from mini bar. No kettle... More 

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George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms. indira, At first I would like to thank you for staying with us at Grand Hotel Tien Shan. Your comment is very important for us and appreciated. As we always improving our services and want to be an individual with our guests it will be appreciated if you give us more detailed information concerning the" very bad service... More 

Jersey City, NJ
Contributor
18 reviews 18 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 12, 2015

We spent two nights at the Grand Hotel Tien-Shan recently, and mostly liked the hotel. It's in a great location, it is recently updated, it provides free internet, and the rooms are large, clean, quiet, and pleasantly decorated. In fact, we would probably give it five stars except for a few things. First, the bathroom: there was a constant smell... More 

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George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Stiffn, First of all I would like to thank you that you have find the time and left your comments. Your comment was really usefull for us and as a management we can see the points which needs to improve and fix. Nice to hear that in general you have liked our hotel and as a part of... More 

Karaganda, Kazakhstan
Top Contributor
54 reviews 54 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 9, 2015

I arrived here sorely tired on a very early morning. I liked many things here. The staff is great, from the first contact while booking my room right to face to face contact. At reception is always someone who speaks English. Staff quickly helped me to my room and make sure I was comfortable. Tea was brought up to my... More 

Was this review helpful? Yes
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr./Ms. Phillipa S S, Thank you for your positive comments about our hotel services and stuff. We really appreciate your time and will do all the best to keep it going. We also glad to hear that we made your stay comfortable and very sure that we will be always delighted to see you again in our hotel. Thank... More 

dublin
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 4, 2014

great location, free wifi was very good, nice lobby area lovely rooms, lots of space and good shower! the only negative was that the room had a stale smoke smell when we first checked in - with the windows opened for an hour this cleared! the pool and spa area is lovely and i had the use of it and... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2014

I went to Almaty on a business trip, and Grand Hotel Tien-Shan was fantastic. The rooms were comfortable, the staff were very helpful and the decor throughout the hotel was very tasteful. The location of the hotel is good. I tended to grab a car from outside for most occasions to get to meetings, but it is certainly central and... More 

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Sao Paulo, SP
Top Contributor
52 reviews 52 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 10, 2014

Nice and quite hotel in a nice location, close to several good restaurants. Arrived at 10am and room was ready by 12pm. ATM machine doesn't accept Mastercard. Internet is free in the whole hotel. Breakfast was good, nothing special, but you can for an omelette. Room was a medium size, clean and homie. My room was next to the room... More 

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Alex B, First of all, we would like to thank you very much indeed for your positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We greatly appreciate your kind words about our SPA-center. Thank you as well for mentioning our team, this is... More 

Balikpapan
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

Stayed here during the middle of August 2014. Quite a nice hotel with good service and facilities. Check-in / out was uneventful - staff spoke good English and were helpful regarding somewhat obscure Kazakh immigration reporting requirements. The restaurant is quite good but seems to be heavily booked for functions which can make things a bit difficult unless you like... More 

Was this review helpful? Yes
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Ross M, First of all, on behalf of the Team of Grand Hotel Tien-Shan we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments on Tripadvisor web-site. We appreciate your kind words about our Hotel, rooms and Restaurant. Moreover, we are... More 

New York City, New York
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 23, 2014

I like staying at this hotel because it is small and conveniently located. There are about 70 rooms and it is never crowded. The standard rooms are on the smaller side, but I prefer it. I don't see the point of having a separate sleeping section. Beds are comfortable and the hotel provides a fluffy comforter and good size pillows.... More 

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Pirksts, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is deeply important for us that our clients keep an excellent memory of their stay at our Hotel. We are thrilled that you... More 

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Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
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Hotel Style:
#3 Spa Hotel in Almaty
#4 Business Hotel in Almaty
#7 Luxury Hotel in Almaty

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