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Grand Hotel Tien-Shan

4.0 of 5 Bogenbay Batyra St., 115, Almaty, Kazakhstan
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Grand Hotel Tien-Shan
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Grand Hotel Tien-Shan
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64 reviews from our community

Traveler rating
    16
    30
    17
    1
    0
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Families
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6
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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dublin
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 4, 2014

great location, free wifi was very good, nice lobby area lovely rooms, lots of space and good shower! the only negative was that the room had a stale smoke smell when we first checked in - with the windows opened for an hour this cleared! the pool and spa area is lovely and i had the use of it and... More 

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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2014

I went to Almaty on a business trip, and Grand Hotel Tien-Shan was fantastic. The rooms were comfortable, the staff were very helpful and the decor throughout the hotel was very tasteful. The location of the hotel is good. I tended to grab a car from outside for most occasions to get to meetings, but it is certainly central and... More 

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Sao Paulo, SP
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 10, 2014

Nice and quite hotel in a nice location, close to several good restaurants. Arrived at 10am and room was ready by 12pm. ATM machine doesn't accept Mastercard. Internet is free in the whole hotel. Breakfast was good, nothing special, but you can for an omelette. Room was a medium size, clean and homie. My room was next to the room... More 

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Alex B, First of all, we would like to thank you very much indeed for your positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We greatly appreciate your kind words about our SPA-center. Thank you as well for mentioning our team, this is... More 

Balikpapan
Contributor
11 reviews 11 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

Stayed here during the middle of August 2014. Quite a nice hotel with good service and facilities. Check-in / out was uneventful - staff spoke good English and were helpful regarding somewhat obscure Kazakh immigration reporting requirements. The restaurant is quite good but seems to be heavily booked for functions which can make things a bit difficult unless you like... More 

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Ross M, First of all, on behalf of the Team of Grand Hotel Tien-Shan we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments on Tripadvisor web-site. We appreciate your kind words about our Hotel, rooms and Restaurant. Moreover, we are... More 

New York City, New York
Contributor
18 reviews 18 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 23, 2014

I like staying at this hotel because it is small and conveniently located. There are about 70 rooms and it is never crowded. The standard rooms are on the smaller side, but I prefer it. I don't see the point of having a separate sleeping section. Beds are comfortable and the hotel provides a fluffy comforter and good size pillows.... More 

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Pirksts, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is deeply important for us that our clients keep an excellent memory of their stay at our Hotel. We are thrilled that you... More 

London, United Kingdom
Top Contributor
107 reviews 107 reviews
88 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 20, 2014

Check-in slightly drawn out due to copying passport details etc. Room was of a reasonable size but quite old in style and furnishings. Road noise was noticeable. Located opposite interesting park. Breakfast was limited but sufficient. Wifi was reasonable. Probably would try another hotel next time. Check out very slow as charging bill to credit card took ages.

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Moneyfools, First of all, on behalf of the Team of Grand Hotel Tien-Shan we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments about our overall hotel service on Tripadvisor web site. We have taken a very good note of your... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 19, 2014

I stayed at the Grand Hotel Tien-Shan for six days during the first week of August 2014. Very good hotel in a nice location, reasonable sized rooms and very clean. Buffet breakfast was ok with some cooked options, including the option to order cooked items from the menu like fried egg, mushrooms, etc, the usual stuff. Cold options included salads,... More 

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Mohammed H, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is always a pleasure to read that our guests enjoyed the hotel and we are thrilled... More 

Constanta, Romania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2014

I've been a guest of this hotel for 1 week in October 2013. I found the hotel clean and pleasant. Most of the staff speaks. I was lucky to receive a very nice room – probably deluxe - very spacious with a large bathroom and anteroom, opposite to my colleagues who received smaller ones – probably normal singles. The only... More 

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Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Constantin T, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty in October 2013. We are pleased to know that you enjoyed your stay with us and happy... More 

Astana, Kazakhstan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 16, 2014

This was not the first time I have staid in the Hotel. And, I must admit that it is getting better. The staff if better trained and the quality of services provided is also getting better, in particular those related to the room booking and conferences arrangement.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Alima B, Директор по продажам at Grand Hotel Tien-Shan, responded to this review

Dear Anatoliy Nikolaevich, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation and conference of choice in Almaty. As regular and much-valued guests, your feedback is extremely important to us as it helps us to... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 9, 2014

The rooms are OK but a little bit old owing to the historical nature of the building. The Wi-fi was lousy, not accessible in the rooms but good elsewhere. Location is good. The channels are many but the picture quality was not good.

Review collected in partnership with this hotel

Was this review helpful? Yes
Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Hamdi, First of all, we would like to thank you very much indeed for your comments on TripAdvisor and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. We are happy to hear you enjoyed the rooms and our location. And we sincerely regret the inconvenience you have encountered. And I appreciate you... More 

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Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
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Hotel Style:
#4 Spa Hotel in Almaty
#6 Business Hotel in Almaty
#7 Luxury Hotel in Almaty

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