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All 53 Almaty hotels

Grand Hotel Tien-Shan

4.0 of 5 Hotel   |   115 Bogenbay Batyr street | corner of Kunayev street, Almaty, Kazakhstan
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Grand Hotel Tien-Shan
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Ranked #10 of 53 hotels in Almaty
A recent review
4 of 5 stars Reviewed November 11, 2013
Alisa A Yerevan, Armenia
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36 people have reviewed this hotel

Traveler rating
    9
    16
    10
    1
    0
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Families
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Yerevan, Armenia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 11, 2013

Good and expensive hotel in the center of Almaty. Great spa, included in the price (unlimited stay), very friendly reception, clean rooms, good location and directly opposite the hotel there is a lovely public garden and fountains.

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Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Alisa, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodation of choice when you visited Almaty. We are so appreciative to receive such positive feedback about our “friendly staff”. We really care that our... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 23, 2013

Old soviet building but after reconstruction and repair. Free WiFi, free SPA, breakfast. Staff in restaurant is not very polite, but normal in SPA. Live piano music each evening in hall. Nice rooms. Good position in town. IMHO price not adequate, especially after Kyrgyzstan.

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Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Fedor, First of all, we would like to thank you very much indeed for taking the time to share your feedback concerns regarding your stay at Grand Hotel Tien-Shan. It is a pleasure to read that you enjoyed the live piano music at the lobby, our SPA-facilities and liked our city center location. With regards to the rates, we... More

Rotterdam, The Netherlands
Top Contributor
92 reviews 92 reviews
40 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 16, 2013

Good hotel, nice personnel doing a good job. Rooms clean and up to standard, with some older or funny details (f.i. the place of some light switches). Lobby is inviting, the breakfast o.k. and this all for a fair price in Almaty. Recommended.

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Alima B, Director of Sales at Grand Hotel Tien-Shan, responded to this review

Dear Simon008, First of all, on behalf of the Team of Grand Hotel Tien-Shan we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Almaty. Thank you for your comments on Tripadvisor web-site. We appreciate your kind words about our Hotel, rooms and lobby. Moreover, we are happy... More

Cork, Ireland
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

This is my first time into Kazahkstan and as avegular traveller into Africa I assumed that the higher cost would not translate into a good hotel. Thankfully I was way off the mark and all I can say is that this hotel was excellent and I would have no hesitation recommending it to other travellers. I have not stayed at... More

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Alima B, Sales Manager at Grand Hotel Tien-Shan, responded to this review

Dear Mosiman, First of all, we would like to thank you very much indeed for your warm and positive comments about our hotel services and facilities and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty. It is always a pleasure to read that our guests enjoyed the hotel and we are thrilled to... More

istanbul
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 15, 2013

Gone Almaty for business, stayed 1 night . Comfortable rooms and hotel is in very good location. Staff was helpful starting from reservation . There's also a SPA, it was very silent and empty in weekday evening . Advise to reserve a transfer to airport both in arrival and departure in order to get rid of abusing drivers at the... More

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Alima B, Sales Manager at Grand Hotel Tien-Shan, responded to this review

Dear Mygt, Thank you for staying at Grand Hotel Tien-Shan and finding time to write your feedback. We are happy you enjoyed your stay at our hotel and liked the location, rooms and staff assistance experience. It is great to hear that you feel our hotel met the needs for your business trip. We would love to have the pleasure... More

Sandy, Utah
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2013

Have stayed here twice and at the Hotel Kazakhstan twice. Service is probably slightly better at the Tien-Shan, with more spacious rooms. Restaurant looks elegant but the breakfast buffet is average (and changes little day-to-day). Lunch and dinner menu have many choices. Only one beer on tap. Bathroom shower is by wand and the water smells a bit. Certainly quieter... More

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Alima B, Sales Manager at Grand Hotel Tien-Shan, responded to this review

Dear Otto K., Thank you for staying at Grand Hotel Tien-Shan. We are pleased to read that you had a good experience with us and mentioned elegant style of the Restaurant, spacious rooms and variety of food for lunch and dinner. We greatly appreciate your kind words regarding safety in our Hotel, this is what we believe is one of... More

Berlino, Germania
Top Contributor
50 reviews 50 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 13, 2013

I arrived here, it was an Emergency situation, without having booked in advance, at 01.00 am. They immediately took the advantage and told me that they had only rooms at 43.000 KZT (about 215 Euro)! I had no chance and I took the room. It took 10-15 minutes to have check in, and it was not by chance as it... More

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Alima B, Sales Manager at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Sanna, On behalf of Grand Hotel Tien-Shan, kindly accept our sincere apologies for not meeting your expectations on the high standard of hospitality and professionalism. We sincerely regret the inconvenience you have encountered. And I appreciate you taking the time to advise us of this inconvenience, which is the first step towards improvement of our services. Taking your... More

Olen
Top Contributor
60 reviews 60 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed April 8, 2013

My first trip to Almaty, arrived at 4.00 am, people were friendly, but the room was very basic and on the street site, traffic, trams, noise etc. prevented me from sleeping. I had to asked for a quite room facing the back. The bed was uncomfortable, thin pillows, carpet were stained and not really clean. Overall, very old fashioned. The... More

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Moskau
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 17, 2013

One of the probably best options for a longterm stay for business in Almaty. Sure, not a posh place, but with a good location, clean facilities and attentive staff. I stayed for more then 6 months onsite and despite the fact that this whole experience is not exactly cheap i do not regret any spent dollar. First and foremost, the... More

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Alima B, Sales Manager at Grand Hotel Tien-Shan, responded to this review

Dear Clumb, First of all, we would like to thank you very much indeed for your warm and positive comments and most importantly for selecting our hotel as your accommodations of choice when you visited Almaty for long term stay. How wonderful to read that you enjoyed your time with us. We are glad to know that you felt safe... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 22, 2012 via mobile

Have stayed 1 night, november 2012 . Hotel is located near at the centre of Almaty. It is convinient for business and tourism. Breakfast was good, traditional European meal... Room were too small for me and furniture were too old. TV didn't work properly

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Additional Information about Grand Hotel Tien-Shan

Address: 115 Bogenbay Batyr street | corner of Kunayev street, Almaty, Kazakhstan
Location: Kazakhstan > Almaty
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 53 hotels in Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Official Description (provided by the hotel):
Grand Hotel "Tien Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.m. Our redesigned lobby, restaurant and banquet room – are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique «Cigara Club» after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 
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