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Kabanbay Batyra St., 85 | corner of Panfilova St., д. 133А, Almaty 50000, Kazakhstan
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Ranked #36 of 65 Hotels in Almaty
A recent review
3 of 5 stars Reviewed November 4, 2013
GrahamToronto Boston, Massachusetts
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47 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

stayed here for 4 weeks whilst working in Almaty. dirty rooms, small, dreadful bathroom. Breakfast was gross and just reheated food from previous night. Worse part was hard boiled eggs that were green! Most days colleagues and I skipped breakfast. Reception staff are fab and try hard to help but.... If you are hungry go to the café on the... More 

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Norwich, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 25, 2014

I am in the Alma Ata now until Monday very early morning because I and several other academics from various countries (Spain, Japan, UK) are being hosted here by a local educational institution that thought this was a quality hotel that could cater to international guests. IT DOES NOT Although I have not experienced this particular issue, three of my... More 

Was this review helpful? Yes 2
Boston, Massachusetts
Top Contributor
123 reviews 123 reviews
66 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed November 4, 2013

While I cannot say I am an expert on the Almaty hotel scene, I think this seemed to be a decent option given what is available. I was part of an event that took place at the Intercontinental, which was extremely nice, but I understand quite pricey as well. There are a couple of other 5-star options, but being on... More 

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Senior Contributor
42 reviews 42 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed April 24, 2013

The location is good; walking distance from a shopping area, nice public gardens near the hotel and also restaurants. However, the rooms are small (at least that is my experience) with small bathrooms and insufficient illumination. The views from the room are great ! if you get a room facing the mountains. The restaurant, I would recommend to avoid it.... More 

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Aktau, Kazakhstan
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 15, 2012

I have stayed many times in this hotel on business as it is where my company choose to put me. Generally it is not that bad if you like the retro Soviet style, quaint photos of old cars from 40 years ago and the like. You will also experience the cold water and lack of heating at certain times of... More 

Was this review helpful? Yes 4
Buckinghamshire, UK
19 reviews 19 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 12, 2012

Yes there was a problem with hot water (although hot showers are available downstairs in the sauna) but the rooms are clean and adequate. The views from the balcony make up for a lot. I found the staff helpful and efficient but it probably helped having a Russian speaker with me. Would definitely stay again.

Was this review helpful? Yes 2
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed January 20, 2011

I stayed in Alma-Ata waiting out a 15 hour layover. There was luke warm water and not much heat in the room. The bed had no top sheet or blanket and the pillowcase was threadbare. The fixtures in sink and tub were broken and the toilet seat came off in my hand. Sorry but a view of the mountains does... More 

Was this review helpful? Yes 8
Paderborn, Germany
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 22, 2010

The hotel rooms are clean, but small. The TV set is 14'': you need binoculars to watch tv from bed!!! The bathroom is very small, with shower. Hot water shower is a privilege for the first ones who do it!!! If hot water is over, as it often happens,you have to wait till it is available again: hours !!! Fortunately... More 

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1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 6, 2009

I’ve had to languish twice now in the Hotel Alma-Ata. Both for business and both disappointing. Post Russian in design, they've truly encapsulated the attitude as well. Most of the staff seemed disinterested to the point of arrogant with a grasp of only the faintest effort to understand or cater for the English language. The fountain out the front runs... More 

Was this review helpful? Yes 5
Baltimore, MD
15 reviews 15 reviews
13 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 13, 2008

The Hotel Alma-Ata is a typical Soviet-Style hotel. Somewhat grim, somewhat old, somewhat depressing. If you go for the bargain-basement price, you will get a room with no AC, threadbare carpeting, a few pieces of toilet paper, and if you're lucky, hot water that day. If you go for the "luxe" room at a higher price, it will be slightly... More 

Was this review helpful? Yes 2
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