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All 54 Almaty hotels

InterContinental Almaty Hotel

5.0 of 5 Hotel   |   Zheltoksan str. 181, Almaty 050000, Kazakhstan
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91%
Ranked #3 of 54 hotels in Almaty
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed November 5, 2011
Vereshchagin Moscow, Russia
  • Reviews (235)
  • Photos (98)
  • Amenities
  • Room tips (40)
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235 people have reviewed this hotel

Traveler rating
    121
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
There are newer reviews for InterContinental Almaty Hotel
See the most recent reviews
Moscow, Russia
Top Contributor
116 reviews 116 reviews
34 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed November 5, 2011

Spent a couple nights at the hotel during last trip to Almaty and didn't regret about that. Simply awesome service, they always asking you how they can help you, how are you doing, how is going on etc etc. Even when i was at the hotels 2x, 3x times more expensive in Europe i never see such level of service.... More

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you for posting a review on Trip TripAdvisor with regards to your stay with us. We are pleased to learn that you have appreciated our hotel staff and all strives to meet and to exceed the guest’ expectations. We highly appreciate your fair comments, for they are very importance... More

San Francisco, California
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed October 30, 2011

I spent two nights at the hotel on a recent business trip. The hotel was spotless, welcoming and comfortable. The staff were very attentive and always went out of their way. They organized car service to-from airport, to business meetings and to dinner - reliable, friendly and comfortable. Public areas are welcoming and very usable for meetings, quiet times or... More

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We are pleased to learn that you have been satisfied with overall sense of welcome you received during your stay at InterContinental Almaty hotel. We appreciate you taking the time to write this valuable comments and suggestions to us. Thank you for your warm and kind words towards our team and facilities. Your comments have been passed on... More

Northern VA
Top Contributor
85 reviews 85 reviews
38 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 25, 2011

The InterContinental Hotel is the best in Almaty. The hotel layout is similar to other InterContinental Hotels (almost a replica of the one in Tashkent). The service was outstanding, as was the breakfast. The only shortfall was health/fitness area. The pool was set up for people who come for a spa, as opposed to those who want to exercise. The... More

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Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 11, 2011 via mobile

By far the best hotel in Almaty. From the reservation clerk who diligently sorted out a mix-up on my end prior to arrival (and promptly replied via e-mail to my inquiries), to the desk clerk who realized I was jet-lagged and promptly checked me in to my room, this place is all about service. In addition to great service the... More

Was this review helpful? Yes 1
Aberdeen
Contributor
17 reviews 17 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 27, 2011

As long as you're not paying, this place is great. It's by no means value for money but the staff are helpful and attentive, the breakfast is superb and the gym, sauna and pool are decent and normally quiet. I enjoy staying here.

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you for posting a review on Trip Advisor with regards to your stay with us. I am delighted to read that you enjoyed your stay at the InterContinental Almaty and enjoyed the hotel's service and facilities. All your kind comments with regards to the restaurant breakfast and especially the... More

Geneva, Illinois
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed September 23, 2011

This was one of the best hotels i have ever stayed in. Very nice, caring staff. Good food and great rooms. All around Good!! i would definitely stay there again if i had the chance.

Was this review helpful? Yes 2
General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We are pleased to learn that you have been satisfied with overall sense of welcome you received during your stay at InterContinental Almaty hotel. We highly appreciate your positive comments and kind words, as they are very important for us in the further improvement of our performance. We are looking forward to welcoming you back at the InterContinental... More

Albuquerque, New Mexico
Top Contributor
81 reviews 81 reviews
25 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed August 25, 2011

The Intercontinental Hotel in Almaty is more of an experience than a hotel. A string quartet in the atrium, chef-inspired breakfast buffet, full spa and Turkish bath, and bedding that could make an insomniac sleep for a winter all add up to a terrific place to recoup after a 12-hour time-zone change. I have stayed here a total of 7... More

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about your stays at the InterContinental Almaty. I greatly appreciate your kind words about our hotel and it's various outlets. We are pleased to know that you enjoyed all of your stays with us. Moreover, we are happy to hear your praise regarding our location, comfort of bedding... More

Zurich, Switzerland
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 13, 2011 via mobile

Visiting Almaty for business, I always enjoy this hotel for it's location, friendly staff, great rooms / view, beautiful grounds, and excellent service. On this stay, however, I struggled to get my computer onto the free WiFi service in the lobby. For whatever reason, it would work. To the rescue ... first the bellhop, followed by the concierge, and the... More

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Malika S, Guest Relations Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you very much for taking time to leave your fair comments on TripAdvisor. We are pleased to learn that you have been satisfied with overall sense of welcome you received during your stay at InterContinental Almaty hotel. We highly appreciate your positive comments, as your comments are very important for us in the further improvement of our... More

Colorado
Senior Contributor
46 reviews 46 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 4, 2011

I just wrote up a really nice review of this hotel for the chain. They really have service down to a fine art. The hotel was spotless, the service impeccable, the breakfast outstanding, and the athletic facility very very good. The pool isn't very big but it's lovely and cool and a nice place to take a dip after using... More

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We are very pleased to hear how much you enjoyed your last visit to Almaty and how much you appreciated our hotel and its services. Sincere thanks for the compliments and positive feedback, which are extremely important to us. We are all delighted you found it such a pleasant experience staying here, it is always so encouraging to... More

Farnborough, United Kingdom
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed August 4, 2011

Expensive for what is, after all a fairly standard hotel of this type. Rooms were good, there is a gym & pool, and a couple of overpriced restaurants, but you distinctly gets the feeling that the waitressing staff are doing you a favour taking your order, and then bringing you a coffee in the foyer, etc. Free WiFi in the... More

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General M, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Your overall comments are extremely precious to us as it allows us to discuss concrete guest experiences with our teams. We sincerely regret to learn your disappointment about the service provided by our waitressing staff. Please be assured that we have discussed these with our teams and taken necessary actions... More

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Additional Information about InterContinental Almaty Hotel

Address: Zheltoksan str. 181, Almaty 050000, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — InterContinental Almaty Hotel 5*
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98 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Business Hotel in Almaty #3 Best Value Hotel in Almaty #3 Luxury Hotel in Almaty
Hotel Class
Official Description (provided by the hotel)
Each of our 277 well-stocked deluxe rooms and spacious suites provides a breathtaking range of guest services and plenty of space to relax. Stylish, contemporary decor complements deluxe amenities, including luxurious bedding with feather comforters and cotton-rich linens. In your room: tilt-open windows, individual climate control, electronic "Do-not-Disturb / Maid" call system, LCD TV, pay-TV, mini-bar, tea & coffee facilities, in-room safe with a recharging plug, umbrella, iron and board. Telephones with voicemail allow direct dialing both internationally and locally. Each of our rooms has a large desk and high-speed Internet access, so you're able to be productive away from the office. Spacious suites are ideal for guests who need a bit more room to spread out, each with a separate sit-down beauty vanity counter and a separate living room with comfortable sofa and LCD TV. Guests staying in Club rooms benefit from access to the Club Lounge. Marble bathrooms are supplied with weight scales, hairdryer, magnifying cosmetic mirror, bathrobes, slippers and deluxe bath amenities. A separate shower cabin is a feature in every suite. All guests staying in the hotel have a complimentary access to The Ankara Spa. GUEST ROOMS - 203 Deluxe rooms - 49 Club InterContinental rooms - 13 Junior suites - 9 Exclusive suites - 2 Presidential suites - 1 Wheel chair accessible room ... more   less 
Number of rooms
277

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