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InterContinental Almaty Hotel

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Zheltoksan St., 181, Almaty 050000, Kazakhstan
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InterContinental Almaty Hotel
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InterContinental Almaty Hotel
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322 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Moscow, Russia
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed at the Intercontinental-Almaty in June 2015 for five days on business. Very nice staff, excellent breakfast buffet and clean/comfortable rooms. They have a pretty good gym as well with indoor pool. I used the pool for swimming as its decent size for a few laps. Good service and friendly staff! Will stay again upon my return to Almaty... More 

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Brighton
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been here a couple of nights. The rear restaurant is a bbq style and the food was great. Pool in indoor which is a shame in the summer months but have been in Almaty in the winter and you realise why. Hotel is walking distance to the shops and you can take a long historic walk through town. Will be... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. We are very happy to note that you enjoyed the food in Tennis Bar Restaurant. We look forward to welcoming you back again. Sincerely yours, Hakan Demirceken General Director More 

London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice hotel but very expensive food - GBP30 for buffet breakfast - evening meals expensive too. Website states complimentary airport shuttle for all intl flight - but not for BA!! A/C in room does not go lower than 22 degrees. Despite being a platinum member I was not offered a room upgrade.

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We thank you for the time you have taken to write your feedback on TripAdvisor. We highly appreciate your comments which are very important for us in the further improvement of our performance. We look forward for an opportunity of welcoming you back again during your next visits to Almaty, Kazakhstan. Sincerely yours, Hakan Demirceken General Director More 

Harrisonburg, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here while traveling for work. Food (room service, at the bar and in the lobby) was quite pricey. The concierge and other front desk staff was very helpful with suggestions for places to go and restaurants to try. It was a bit hard to get a taxi, but the hotel staff took care of it for us. Stayed near... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a review of our hotel on Tripadvisor. We are happy to know that you have enjoyed your stay with us. Also we would like to thank you for pointing out Concierge and Front Desk staff. Looking forward to welcome you back again. Sincerely yours, Hakan Demirceken General Director More 

Dubai, United Arab Emirates
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Best ever for years, the service level, cleanliness and the food quality always good, never disappointed. The Turkish Restaurant Bosphorus had best food in town. I love sitting in the lobby since it is nicely decorated and service is very good. I stayed in suite which has executive club access, highly recommend. Whenever I go to Almaty, I stay at... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. I hope that we will have the pleasure of welcoming you back again in the near future. Sincerely yours, Hakan Demirceken... More 

Tel Aviv, Israel
2 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

I recently visited Kazakhstan on business and stayed at various hotels around the country. The Intercontinental was found in another class! The rooms are extremely well equipped and spacious and modern. The hotel itself is warm and very accommodating on visitors. The gardens around the hotel is simply beautiful and the views of the Alps breathtaking! I will return soon... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, First and foremost, I would like to thank you for choosing the InterContinental Almaty as the hotel of your preference. I was very happy to read such a delightful feedback which is very much appreciated. I hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours, Hakan Demirceken... More 

Nashville, Tennessee
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 27, 2015

Secure grounds with amazing views. 24 hour social lounge/bar with helpful staff. Rooms were nice with soft beds and excellent temperature control. Very good internet at all times. Food was pretty tasty. Had a problem with some non hotel guest customers in the lobby. Was taken care of quickly by security and the manager provided food comps to all guests... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We were delighted to welcome you at InterContinental Almaty Hotel. I sincerely appreciate your feedback. I am so happy to see that you enjoyed your stay in our Hotel. We hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours, Hakan Demirceken General Director More 

Menstrie, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 15, 2015

Top notch staff, excellent rooms and very good restaurants, a little pricey but for a business trip one of the best in Almaty For airport transfers best use Echo cabs rather than the I house and expensive limousine service

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely... More 

Houston, Texas
Level Contributor
169 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed May 5, 2015

As I entered the lobby of this hotel, I realized that I had been a guest here in my first trip to Kazakhstan, albeit the hotel at this time operated under another name. Nevertheless, the excellent service and accommodation remained the same, with the added touch that this time I had access to the Executive Lounge which provided a first-class... More 

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I was very happy to read such a delightful review of your stay in InterContinental Almaty hotel. Thank you for sharing your experience and recommending us here on TripAdvisor. It was indeed pleasing to know that you will return. Thank you for pointing out Concierge and Front Desk staff who made your visit to Almaty pleasant and memorable.... More 

London, United Kingdom
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed May 3, 2015 via mobile

nice very large hotel. Very friendly staff with excellent language skills. Rooms were large, wifi very quick and the view towards the mountains magnificent. morning rush hour about 45 minutes from the airport, we used the hotel shuttle taxi. Payment with card, for some reason not possible to charge room. great bar staff, nice live music, lovely breakfast upstairs in... More 

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours,... More 

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