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InterContinental Almaty Hotel

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Zheltoksan St., 181, Almaty 050000, Kazakhstan
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InterContinental Almaty Hotel
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InterContinental Almaty Hotel
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310 reviews from our community

Traveler rating
    165
    117
    23
    4
    1
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228
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nashville, Tennessee
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Secure grounds with amazing views. 24 hour social lounge/bar with helpful staff. Rooms were nice with soft beds and excellent temperature control. Very good internet at all times. Food was pretty tasty. Had a problem with some non hotel guest customers in the lobby. Was taken care of quickly by security and the manager provided food comps to all guests... More 

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Menstrie, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Top notch staff, excellent rooms and very good restaurants, a little pricey but for a business trip one of the best in Almaty For airport transfers best use Echo cabs rather than the I house and expensive limousine service

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely... More 

Houston, Texas
Top Contributor
161 reviews 161 reviews
49 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As I entered the lobby of this hotel, I realized that I had been a guest here in my first trip to Kazakhstan, albeit the hotel at this time operated under another name. Nevertheless, the excellent service and accommodation remained the same, with the added touch that this time I had access to the Executive Lounge which provided a first-class... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I was very happy to read such a delightful review of your stay in InterContinental Almaty hotel. Thank you for sharing your experience and recommending us here on TripAdvisor. It was indeed pleasing to know that you will return. Thank you for pointing out Concierge and Front Desk staff who made your visit to Almaty pleasant and memorable.... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

nice very large hotel. Very friendly staff with excellent language skills. Rooms were large, wifi very quick and the view towards the mountains magnificent. morning rush hour about 45 minutes from the airport, we used the hotel shuttle taxi. Payment with card, for some reason not possible to charge room. great bar staff, nice live music, lovely breakfast upstairs in... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours,... More 

Bangkok, Thailand
Senior Contributor
42 reviews 42 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My favourite hotel in Almaty. Great service, free airport shuttle service for all intnl arrivals/departures. Nice lounge on top floor with decent selection and great servie and ambience. Nice sauna area.

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel. I was delighted to read your review and to see that you enjoyed staying at our hotel. We certainly look forward to welcome you back to InterContinental Almaty Hotel, hopefully in the near future. Sincerely yours, Hakan Demirceken General Director More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 23, 2015

A fantastic hotel: Great staff attentive and yet not obvious with good english, the location is awesome only minutes from government buildings, shopping and places of interest, it boasts lots of excellent quiet areas for holding business meetings. good food (the breakfast was superb), wifi and rooms.

Was this review helpful? Yes 1
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We would like to thank you for your delightful review and for recommending us. We are so happy to see you touched on all the points we pride ourselves on. Your comments will be shared with our employees. I hope that we will have the pleasure of welcoming you back again in the near future. Sincerely yours, Hakan... More 

Astana, Kazakhstan
Top Contributor
54 reviews 54 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 11, 2015

I have stayed at this hotel several times a year over the past three years and I have never been disappointed. My wife joined me on one trip last year and she absolutely loved it. I have also stayed at the Ritz Carlton and the Rixos in Almaty and while they are more luxurious, I prefer the Intercontinental when on... More 

Was this review helpful? Yes 1
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, First and foremost, I would like to thank you for choosing the InterContinental Almaty as the hotel of your preference. I was very happy to read such a delightful feedback which is very much appreciated. I hope you will be back soon and give us the opportunity to provide you with the great service again. Sincerely yours, Hakan... More 

Aberdeen, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 22, 2015

Excellent hotel with superb service in the heart of Almaty. Lots of quiet seating areas so great for doing business. Good food and excellent service. I would recommend this hotel to any visitors to Almaty.

Was this review helpful? Yes 1
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We would like to thank you for your delightful review and for recommending us. We are so happy to see you touched on all the points we pride ourselves on. Your comments will be shared with our employees. I hope that we will have the pleasure of welcoming you back again in the near future. Sincerely yours, Hakan... More 

Lucerne, Switzerland
Top Contributor
92 reviews 92 reviews
50 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 17, 2015 via mobile

Real 5 Stars - no surprises! The stuff speak well English, the rooms are large and clean. WLAN is working well - the SPA is a must. I did not try the Restaurant - so no guess. Try a suite with mountain view - is worth

Was this review helpful? Yes 1
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours,... More 

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 14, 2015

Best services so far in Almaty.Members of staff are willing to help, friendly,efficient and smiling.The only hiccup. I had to guide the concierge step by step in order to rebook my plane ticket. The room : air conditioning is very noisy, had to turn it off in order to sleep.The television set is from another age.Internet is extremely slow.

Was this review helpful? Yes 1
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear guest, We thank you for the time you have taken to write your feedback on TripAdvisor. We are glad that you have enjoyed your stay in general and would like to apologize for any inconveniences caused by Air Conditioner, slow internet connection and TV set. We highly appreciate your comments which are very important for us in further improvement... More 

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