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InterContinental Almaty Hotel

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Zheltoksan St., 181, Almaty 050000, Kazakhstan
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InterContinental Almaty Hotel
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InterContinental Almaty Hotel
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301 reviews from our community

Traveler rating
    160
    113
    23
    4
    1
See reviews for
7
22
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220
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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  • Any
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    (301)
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    (51)
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Aberdeen, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel with superb service in the heart of Almaty. Lots of quiet seating areas so great for doing business. Good food and excellent service. I would recommend this hotel to any visitors to Almaty.

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We would like to thank you for your delightful review and for recommending us. We are so happy to see you touched on all the points we pride ourselves on. Your comments will be shared with our employees. I hope that we will have the pleasure of welcoming you back again in the near future. Sincerely yours, Hakan... More 

Lucerne, Switzerland
Top Contributor
76 reviews 76 reviews
45 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Real 5 Stars - no surprises! The stuff speak well English, the rooms are large and clean. WLAN is working well - the SPA is a must. I did not try the Restaurant - so no guess. Try a suite with mountain view - is worth

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking out your precious time and writing a great review of our hotel. I sincerely appreciate your feedback. We are so happy to see you touched on all the points we pride ourselves on. We hope you will be back soon and give us the opportunity to provide you the great service again. Sincerely yours,... More 

Geneva, Switzerland
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Best services so far in Almaty.Members of staff are willing to help, friendly,efficient and smiling.The only hiccup. I had to guide the concierge step by step in order to rebook my plane ticket. The room : air conditioning is very noisy, had to turn it off in order to sleep.The television set is from another age.Internet is extremely slow.

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear guest, We thank you for the time you have taken to write your feedback on TripAdvisor. We are glad that you have enjoyed your stay in general and would like to apologize for any inconveniences caused by Air Conditioner, slow internet connection and TV set. We highly appreciate your comments which are very important for us in further improvement... More 

Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

very good, competent and wecoming staff ! regardless of the time of day , arrival or departure , we crews live on a different schedule ! the rooms are good, if anything a bit " aged", the beds are comfy, the bath is good. the doors in front of the shower/bathtub are a bit dangerous , take care getting in... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear guest, We thank you for the time you have taken to write your feedback on TripAdvisor. We are glad that you have enjoyed your stay in general. We highly appreciate your comments about shower/bathtub doors which are very important for us. Looking forward to welcoming you back again. Sincerely yours, Hakan Demirceken General Director More 

Bethesda, Maryland
Top Contributor
93 reviews 93 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really nice hotel- lobby and elevator are great, the rooms are very beautiful. Amazing breakfast at Cafe Asia- with red caviar, champagne, etc. The only suggestion would be to make the bath tub more accessible- it must be hard for older customers to get in and out of the bath tub. Based on what my colleagues were saying, having a... More 

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intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I was very happy to read such a delightful review of your stay in InterContinental Almaty hotel. Thank you for sharing your experience and recommending us here on TripAdvisor. Your comments about bath tub are very much appreciated and important for us in further improvement. We certainly look forward to welcoming you back to InterContinental Almaty Hotel, hopefully... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Staying here for 10 nights. It's a nice place, but needs updating in the rooms. The breakfast is good. Everything else is terribly expensive. Had a $16 martini tonight that was more than 1/2 vermouth. Awful. I've always had good cocktails at Intercontinental Hotels. Definitely not here.

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you for posting a review on TripAdvisor with regards to your stay with us. We grateful to you for pointing out the breakfast. Your kind comments regarding martini are greatly appreciated and very important for us. We are looking forward to welcoming you back at the InterContinental hotel during... More 

Contributor
19 reviews 19 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 12, 2015

The hotel is placed central in Almaty and easily accessible. Everybody in the hotel speaks English and is very friendly and helpful. Breakfast is good with enough choice and freshly made eggs/omelet, fruit, bread, muesli etc. The rooms are spacious and good beds. The pillows are wide but a little bit thin (2 pillows so no problem there). Only downside... More 

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel. I was delighted to read your review and to see that you enjoyed staying at our hotel. We certainly look forward to welcome you back to InterContinental Almaty Hotel, hopefully in the near future. Sincerely yours, Hakan Demirceken General Director More 

Stockholm, Sweden
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 10, 2015

The services offered at InterContinental met all my needs and made me feel welcomed. Turndown services with Turkish delights, welcome fruit, free laundary services (2 pieces), access to the club lounge (great deserts and evening buffet), toilettries that were useful. Professional staff members. Could not ask for more. Plus points for not requiring log in information to the Wi-Fi. Plus... More 

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay at the InterContinental Almaty Hotel. We are so happy that we met all your needs and you enjoyed staying with us. We certainly look forward to welcome you back to InterContinental Almaty Hotel, hopefully in the near future. Sincerely yours, Hakan Demirceken General Director More 

Contributor
17 reviews 17 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 4, 2015

It's not what you normally get with intercontinental. This is a little tired. Brown and green curtains green walls brown and orange sofa. Swirling orange carpet...its all dated and needs upgrading Staff are always pleasant and helpful. The summer bbq is wonderful. As with most hotels here its expensive inside the hotel

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, We thank you for the time you have taken to write your feedback on TripAdvisor. We appreciate your comments which are very important for us in further improvement. We hope that we will have the pleasure of welcoming you back again. Sincerely yours, Hakan Demirceken More 

Olen
Top Contributor
71 reviews 71 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 28, 2015

It is a good hotel, but not always up to the standards of other Intercontinental Hotels I stayed in. The location is good and I agree with other reviews. The service is up to standards and the staff is doing everything to give a great service. Rooms are OK however not always cleaned thoroughly. There were crumbs on the floor... More 

Was this review helpful? Yes
intercontinenta... a, General Manager at InterContinental Almaty Hotel, responded to this review

Dear Guest, I would like to take this opportunity to thank you for posting a review on TripAdvisor with regards to your stay with us. We are grateful to you for pointing out the staff and service. All your kind comments regarding the room cleaning and shower are greatly appreciated and very important for us in further improvement. We are... More 

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