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All 61 Almaty hotels

Rahat Palace Hotel

Akademika Satpayeva Ave., 29/6, Almaty 050040 , Kazakhstan
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Rahat Palace Hotel
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Ranked #16 of 61 Hotels in Almaty
A recent review
4 of 5 stars reviewed 3 weeks ago
jackie v Brighton, United Kingdom
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118 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brighton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I still love it - but more so when it was the Hyatt Regency :-( It may be faded but lets say faded grandeur. The Atrium ( and the Yurts there) are to die for... breakfast - somewhat russian but still good! Too many american pilots staying there though..

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel and for your continuous loyalty. We were delighted to read that you had a memorable time with us. We appreciate your kind words in regards to our great Atrium, Yurt coffee shop and breakfast! We are looking forward to welcome you back soon! With kind regards,... More 

Stockholm, Sweden
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 11, 2014 via mobile

This is a five star hotel but is not five star quality. The hotel is actually an old Hyatt Hotel that Hyatt sold. I can understand why. This hotel is in desperate need of renovation. Ripped, stained and threadbare carpets all around, wallpaper stained, old TV etc. Restaurant: Burger from the bar tasted like an old mule, salad was good... More 

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you for your comments following your stay at Rahat Palace Hotel. We regret to learn that your stay was not up to your expectations. We would like to sincerely apologize for displeasing experience. Your comments are of highly importance to us as it gives us an opportunity to target areas of further improvement. In the meantime we... More 

Tel Aviv, Israel
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 9, 2014

This is a clean professionally run hotel. However, the rooms look old and do not befit a five star hotel. Good news: heard rumors that they will soon be closing down for massive renovation. Breakfast was very reasonable with just bearable coffee.

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We much appreciate your compliments on cleanness. Our housekeeping department is doing its utmost to deliver highest hygiene standards. We are glad to confirm “the rumors” coming true… the hotel will be facing major renovation soon. We do hope that you return soon and we look forward to... More 

Nice, France
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

This is a five star hotel but is not five star quality There is a beautiful large lobby with huge atrium. Had to however wait over 30 minutes to check in. Room was OK but no internet for the first 24 hours which made it difficult as i was on a business trip. You must also remember to have Tenge... More 

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Jaipur, India
Contributor
14 reviews 14 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 3, 2014

Hotel Rahat Palace is well situated and in a good location ,has huge lawns and parking which insulates it from noise of traffic ,has good rooms and decent food .only thing lacking is ,one thing which makes any hotel enjoyable even if it does not have other expected amenities, 'SERVICE WITH A SMILE '.it kind of insulates a hotel from... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2014

It is hard to see that this hotel is going down. Yes, it was Five Star before, but today not. I stayed 5 days this month together with my official delegation. First impression was not so good, which we faced at Check In. There were three receptionists serving two guests in front of us which made us to wait 20... More 

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Nantes, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed October 9, 2014

The rooms are old, air ventilation is noisy, bathrooms are not really modern, but everything is clean and comfortable. The lobby and bar area are beautifull. The Grill Restaurant was closed ( apparently for several months already ); the only available food was from the bar, with limited choice, but the Nasi Goreng ( not really local ! ) was... More 

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1 review
3 of 5 stars Reviewed August 27, 2014

Stayed here on my way to Dushanbe. Nothing of note. As has been noted by others, it is old, needs refurbishment and is overpriced. The staff attempt to be nice, but there seemed to be a lot of guests complaining about one this or another.

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Edmonton, Canada
Top Contributor
54 reviews 54 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 6, 2014

I spent 4 nights at Rahat Place as part of a delegation. I was told that it used to be Hyatt Regency and was one of the first 5 start hotels in Almaty.. However, it now shows its age.. The lobby area and the reception are pretty good, but it is the rooms that need to be upgraded.. Definitely the... More 

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, We appreciate your time and effort to post your review, thank you for letting us know of your impression of the hotel. Your comments are taken with great concern and communicated to hotel management. On the other hand we very much appreciate the kind words you shared about our superb location. We are looking forward to welcoming you... More 

Toulouse, France
Top Contributor
56 reviews 56 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 5, 2014

This hotel has all I needed. conveniently located, good internet for free throughout the hotel, excellent quality of food. Very helpful receptionists, the rooms are very well appointed even if they start to age a bit, and extremely clean. was told they would renovate soon ! great to hear as a modern room and this level of service will go... More 

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a review and for the kind words. They are indeed much appreciated by all of us at Rahat Palace Hotel. We look forward to being of service to you again. With kind regards, Slava Massalitin Acting Director of Rooms More 

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Additional Information about Rahat Palace Hotel

Address: Akademika Satpayeva Ave., 29/6, Almaty 050040 , Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$$
Number of rooms: 285
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Hotel Style:
#6 Spa Hotel in Almaty

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