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Rahat Palace Hotel

Akademika Satpayeva Ave., 29/6, Almaty 050040 , Kazakhstan
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Rahat Palace Hotel
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Ranked #20 of 65 Hotels in Almaty
A recent review
4 of 5 stars reviewed 1 week ago
Raiber Saint Louis, Missouri
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131 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Louis, Missouri
Top Contributor
64 reviews 64 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent 5 nights in Rahat palace for a business meeting. Overall this is an excellent choice for Almaty. The hotel feels very solid, with friendly staff that is always ready to help guests. The design - all rooms face a large inner courtyard with a lovely small waterfall, is structured after a traditional Yurt. Rooms and bathrooms are large,... More 

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Rome, Italy
Reviewer
5 reviews 5 reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 16, 2015

A good combination of the price and quality + a lot of space in this hotel and incredible lobby. There is a nice gym and a sauna, "tasty breakfast". The hotel has a good location. The taxi is better to take on the street (each driver tries to earn money) and it is much less than to call from the... More 

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Grand Rapids, Michigan
Top Contributor
192 reviews 192 reviews
53 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed March 1, 2015

Nothing about this hotel deserves 5 stars except for the stunning atrium. Once you get inside your room you will find threadbare carpet, stains on walls, broken hairdryer, awful finishes that haven't been updated in at least 20 years. The gym has old equipment that doesn't work and towels that are so thin you can see through them. The pool... More 

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Edinburgh, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 18, 2015

This was a great hotel when it was a Hyatt. Now it is independent and showing its age. The rooms are old, the carpets beginning to fade. Breakfast is OK, not great. The gym is good and the pool is fabulous. Service is OK, but not quite what you would expect for the price. I will be trying some of... More 

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Brighton, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 20, 2014

I still love it - but more so when it was the Hyatt Regency :-( It may be faded but lets say faded grandeur. The Atrium ( and the Yurts there) are to die for... breakfast - somewhat russian but still good! Too many american pilots staying there though..

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you very much for taking the time to review our hotel and for your continuous loyalty. We were delighted to read that you had a memorable time with us. We appreciate your kind words in regards to our great Atrium, Yurt coffee shop and breakfast! We are looking forward to welcome you back soon! With kind regards,... More 

Stockholm, Sweden
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 11, 2014 via mobile

This is a five star hotel but is not five star quality. The hotel is actually an old Hyatt Hotel that Hyatt sold. I can understand why. This hotel is in desperate need of renovation. Ripped, stained and threadbare carpets all around, wallpaper stained, old TV etc. Restaurant: Burger from the bar tasted like an old mule, salad was good... More 

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you for your comments following your stay at Rahat Palace Hotel. We regret to learn that your stay was not up to your expectations. We would like to sincerely apologize for displeasing experience. Your comments are of highly importance to us as it gives us an opportunity to target areas of further improvement. In the meantime we... More 

Tel Aviv, Israel
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 9, 2014

This is a clean professionally run hotel. However, the rooms look old and do not befit a five star hotel. Good news: heard rumors that they will soon be closing down for massive renovation. Breakfast was very reasonable with just bearable coffee.

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Slava M, Manager at Rahat Palace Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our hotel. We much appreciate your compliments on cleanness. Our housekeeping department is doing its utmost to deliver highest hygiene standards. We are glad to confirm “the rumors” coming true… the hotel will be facing major renovation soon. We do hope that you return soon and we look forward to... More 

Nice, France
Contributor
13 reviews 13 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 4, 2014

This is a five star hotel but is not five star quality There is a beautiful large lobby with huge atrium. Had to however wait over 30 minutes to check in. Room was OK but no internet for the first 24 hours which made it difficult as i was on a business trip. You must also remember to have Tenge... More 

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Jaipur, India
Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 3, 2014

Hotel Rahat Palace is well situated and in a good location ,has huge lawns and parking which insulates it from noise of traffic ,has good rooms and decent food .only thing lacking is ,one thing which makes any hotel enjoyable even if it does not have other expected amenities, 'SERVICE WITH A SMILE '.it kind of insulates a hotel from... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 30, 2014

It is hard to see that this hotel is going down. Yes, it was Five Star before, but today not. I stayed 5 days this month together with my official delegation. First impression was not so good, which we faced at Check In. There were three receptionists serving two guests in front of us which made us to wait 20... More 

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