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3.0 of 5 Hotel   |   Zheltoksan St., 12, Almaty 50016, Kazakhstan
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29%
Ranked #34 of 58 hotels in Almaty
A recent review
3 of 5 stars Reviewed May 29, 2014
alfie054 Sheffield, United Kingdom
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37 people have reviewed this hotel

Traveler rating
    3
    7
    17
    5
    5
See reviews for
4
5
4
17
Rating summary
  • Sleep Quality
    3 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room Tips
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English first
Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 29, 2014

Stopped for a couple of nights anfd just to reinforce other comments. Room very average. AC did not work. Power cuts although could be normal in Almaty. Poor service in restaurant, very slow everytime. Mistakes with order. The restaurant was empty! Not a particularly nice location Breakfast - Very Basic Sorry Astra. Must do better

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Genoa, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 25, 2013

Pls don't book that hotel! Bad room, tiny smelly bathroom, bad service at the restaurant and, to cap it all, at check out we had to pay our 2-night stay, despite the fact that it had been already paid by our travel agency as early as 20 days before. No use reassuring them about the payment and even letting them... More

Was this review helpful? Yes 1
Barcelona, Spain
1 review
1 of 5 stars Reviewed August 14, 2013

bat service no one make our room no clean towells on the second day The receptionist do not speak english fluently, but clearly undrestand that we explain, no compensations for that bad service, no alternatives nor other options ... but at the end they would charge full the bill !!! Try to find another hotel in Almaty,,,, sure there are... More

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Murcia, Spain
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 13, 2013

A group of 8 friends visit the last week Almaty, we stay in this Hotel, I advise all visitors to chooes another one. No hot water, they dont make us the room, the lift work some times, the service in the restaurant very bad more that 2 hours wait, after all the order was confuse Pls, don´t book !!! My... More

Was this review helpful? Yes 1
Tbilisi, Georgia
2 reviews
4 of 5 stars Reviewed April 29, 2013

We stayed in this hotel for 3 nights in April 2013. The location of the hotel is not very nice, but as there every car can be used as a taxi the central attractions are easily reachable. The staff is very friendly and helpful. Rooms are quite normal. Breakfast is also nice.

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Manila, Philippines
Top Contributor
68 reviews 68 reviews
49 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed September 30, 2012

We got upgraded to the 1 bedroom unit for this hotel because our tour operator messed up our reservations. It's got one T/B which for some reason was by the main door and far from the bedroom. Our view was pretty much that of an old building and smoke stacks of a nearby power plant. The one bedroom unit still... More

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Delhi
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 26, 2012

We took a flight to London via Almaty and had to do an overnight stay at Almaty. We were expectedly skeptical about taking an Air Astana flight with an overnight stay at Almaty, Kazakhstan. What surprised us was how clean and well planned was the city of Almaty. Also what was equally surprising was Hotel Astra. Not only was it... More

Was this review helpful? Yes 1
London
Contributor
12 reviews 12 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 20, 2012

Albeit quite a way from the city centre, this hotel is located right next door to the rail station, handy for trips back and forth to other parts of the country and for the informal cab rank outside it. A massive supermarket in the basement of the mini shopping centre next door provides a plentiful supply of western goods and... More

Was this review helpful? Yes 1
Amsterdam
Contributor
14 reviews 14 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 4, 2012

Hotel Astra is in just barely in the center of Almaty, but not particularly well located to most places you would want to go as a tourist. Even though we asked for non-smoking rooms, the rooms were clearly still very very smokey. Also, the Aircon in the rooms basically did not work at all. Since the street was quite noisy... More

Was this review helpful? Yes 3
Salt Lake City, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 21, 2011

Helpful staff and free wi-fi. Airport transfers are available. Small but adequate buffet breakfast is included. The restaurant at the hotel is open for lunch and dinner also. Loved their club sandwich which included a fried egg! Across the street from a decent-sized mall and grocery store, also the train station, but too far from most points of interest in... More

Was this review helpful? Yes 3
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Additional Information about Astra

Address: Zheltoksan St., 12, Almaty 50016, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $
Hotel Class:3 star — Astra 3*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#8 Spa Hotel in Almaty
Hotel Class
Official Description (provided by the hotel)
Hotel "Astra" in Almaty, is pleased to offer convenient accommodation and to provide an opportunity to hold business meetings, seminars and trainings on the territory of the hotel. The road from Almaty airport to the hotel takes 15 minutes. The level of service in the hotel meets international standards. The hotel's interiors are designed in a modernist style. The hospitality of the hotel staff, the atmosphere of comfort and reasonable prices will leave a good impression from the hotel. The hotel offers 64 rooms equipped with all amenities for a good rest and work - shower, satellite TV, telephone, hair dryer, safe, Wi-Fi Internet. The hotel also provides additional services such as meeting at the airport, registration of foreign citizens, laundry services, organization of events. ... more   less 
Number of rooms
62

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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