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Rixos Almaty

Travelers' Choice award winner
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Seifullina Ave., 506, Almaty 050012, Kazakhstan
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Rixos Almaty
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259 Reviews from our TripAdvisor Community

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Traveler rating
    137
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (259)
  • Mar-May only
    (68)
  • Jun-Aug only
    (45)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (58)
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Winchester, United Kingdom
Top Contributor
65 reviews 65 reviews
65 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The Rixos Almaty was built some 10 years ago. It is well-located, but Almaty is a low-density city, so not all locations will be within walking distance. The hotel is built around three sides of a very impressive atrium, the fourth being occupied by offices. Our room was a very respectable size, with a large and comfortable bed, a small... More 

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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

the hotel is well situated and rooms are quite large and agreable. staff is attentive to customer needs. hotel is quite luxirious. conference facilities are also of high standards in the Rixos Almaty. Clearly worth the choice for business or personnal

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Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for taken the time to write a review about our hotel, we truly appreciate your feedback and comments. We are glad to read that our surroundings contributed to a luxurious atmosphere, the hotel facilities are indeed well equipped and we are delighted to read that it made your stay with us comfortable. Thank you for your... More 

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

A grand hotel at a grand location. The atrium lobby welcomes you with warm and bright light. The staff at the reception are well informed and polite. The rooms are well done with lot of bright light and space. Good restaurant for breakfast..felt the breakfast could have been a larger spread. Very spacious lobby area with lot of seating areas.... More 

Was this review helpful? Yes 1
Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much for having taken the time to share the experience of Rixos Almaty following your stay. Your sentiments reflect what many of our guests comment on, and we trust the ambient atrium lobby is to be a great factor, which separates us from most hotels in Almaty. We look forward to welcoming you back to... More 

Moscow, Russia
Contributor
20 reviews 20 reviews
6 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Nice, clean, central location, allowing relatively quick access to central spots - even by feet. And despite central location, the traffic is easy to avoid. A nice hotel for business, although a bit on the high end of budget. The spa in the hotel (sauna, hamam, fitness, pool) is absolute must. The expensive shops - not :) Avoid the expensive... More 

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Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for sharing your feedback here with online community. I am delighted to hear you enjoyed your stay in the warm heart of Almaty and on behalf of the entire team at Rixos Almaty I would like to thank you for choosing our hotel. Looking forward to seeing you soon, Kind Regards, Makhmut Zhartimbetov Executive Assistant Manager More 

Istanbul, Turkey
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I heard the hotel is one of the best in the city. It is a good hotel but considering the price you expect much more (300 EUR/night!!). The lobby is quite cool with 7 storey-high ceiling. The staff is the best part. They are very friendly and try to do everything they can to help you. The hotel and room... More 

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Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, We are extremely pleased to read that you had a great experience with us and found our service to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our hotel takes great care in selecting its personnel. Once selected, employees are given intensive training in the art of... More 

Honolulu
Contributor
17 reviews 17 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

What a SHAM !!! We went to our ballroom and it was not ready for our event. We had to take off coats, ties, shirts and move a stage - tables - sound equipment - there was NO HELP TO BE FOUND. Sadly, the mgmt didn't care...they kept saying - there was a wedding here last night '....but I don't... More 

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1 review
5 of 5 stars Reviewed 5 weeks ago

With my family we stayed there for 3 nights, we booked 3 Premium rooms, and it was really relaxing, spa is nice, turkish baths are a delight, my only regret was that the swimmin pool was under renovation. I want to especially thank Nazym, she was really professionol and a great help. She really helped us to enjoy our stay... More 

Was this review helpful? Yes
Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, We are extremely pleased to read that you had a great experience with us and found our rooms, breakfast and location to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our hotel takes great care in selecting its personnel. Once selected, employees are given intensive training in... More 

Lodz, Poland
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 26, 2015

In THIS beautifull Hall of THIS hotel, u can find fantastic service with smiling young ladies, specially Galina was helping and always smiling each afternoon , Rooms are Nice , food excellent , service also good. I m enjoying my stay in THIS hotel, but it is expensive u need at least 500 USD daily to enjoy stay and food.... More 

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Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, Your lovely “Galina's smile arrived recently made our day! We are extremely pleased to read that you had a great experience with us and found our rooms, meals and location to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our hotel takes great care in selecting its... More 

Belmont-sur-Lausanne, Switzerland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 18, 2015

A nice enough hotel but a brilliant, probably one of the best oriental Spas in Central Asia. Brilliant decor, huge choice of hammams, saunas, steam rooms and more and a very friendly, competent crew for all kinds of treatments! Compliment! The hotel is nice too, great breakfast but a little lonely in the evenings as the action in town is... More 

Was this review helpful? Yes
Makhmut Z, Executive Assistant Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for taking the time to leave your wonderful feedback. I am delighted to hear you enjoyed your stay in the warm heart of Almaty. On behalf of the entire team at Rixos Almaty I would like to thank you for choosing our hotel. Looking forward to seeing you soon, Kind Regards, Makhmut Zharimbetov Executive Assistant Manager More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

Great hote, definitely worth the money. Very good rooms, enjoy the jacuzzy every day of my stay. Breakfast very nice, lots of choices. Staff very friendly. Honestly, nothing to add to the bad side of Rixos. Stayed here 2 times and next my trip will stay only and only here!

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much indeed for the interest shown to Rixos Almaty Hotel. We are so excited to hear that you had comfortable stay with us! Your comments are a continuous inspiration to our team to work harder every day. We would love to have the pleasure of seeing you as a regular guest. Best Regards, Ibrahim Celik... More 

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