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Rixos Almaty

5.0 of 5 Seifullina Ave., 506, Almaty 050012, Kazakhstan
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Rixos Almaty
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Rixos Almaty
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230 reviews from our community

Traveler rating
    119
    84
    20
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for 2 nights in Jan. Arrival was easy due to prebooked transfer, but the taxi driver rejected card payment, which was specifically requested and confirmed - although ton hotel fault. Room was spacious, nicely decorated, although uncomfortable to some extend. Very hard mattress, not possible to switch off lights while in bed-have to wake up, only... More 

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Berlin, Germany
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rixos Almaty is an excellent hotel offering everything a business traveller needs. I was positively surprised by the quality of the staff, compared to other hotels in Almaty. Every request is dealt with efficiently, and there is no need to ask twice, which is certainly very helpful. Massages at the hotel's spa are also pretty spectacular.

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Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for taking the time to leave your wonderful feedback. I am delighted to hear you enjoyed your stay in the warm heart of Almaty. On behalf of the entire team at Rixos Almaty I would like to thank you for choosing our hotel. Looking forward to seeing you soon, Kind Regards, Ibrahim Celik More 

Auckland Region, New Zealand
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rixos Almaty is located in the central part of the city, which might be very convenient for those who stay there for business. I have stayed at Rixos for 2 times and both stays were pretty good! The rooms are spacious, beds are comfy, room service is excellent! The view from the room is nice as well. However, the best... More 

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, We are pleased to have been able to satisfy your stay, with our friendly and helpful staff, the airy-feeling in our lobby, enjoyable breakfast and our classic designed Spa Center. Your sentiments reflect what many of our guests comment on, and we trust the spacious atrium to be a great factor, which separates us from most hotels. We... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Rixos Almaty - very beautiful place and best service. You will be atracked by kindness of stuff and by the hotel itself. If you gonna visit Almaty, you should stay in Rixos, it's situated in the middele of this nice city.

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Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for sharing with online community such a five star review of us! I am glad to read that you enjoyed your stay and services received. We would love to have the pleasure of seeing you as a regular guest and we hope to have the honor of hosting you and your guests again in near future.... More 

Lowestoft, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here for 1 night in September 2014. Very good service, friendly personnel, central location, very good gym, spa facilities and large sport swimming pool. Rooms are quite big and comfortable, cosy design, all amenities are available. The restaurant food was great. Very good service also.

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much indeed for taking the time to left a review a of us here on Tripadvisor. We are extremely pleased that our room decoration , hotel location, friendly staff, SPA facilities and all our service at all were to your liking. Once again, we give our appreciation for your lovely feedback. We are looking forward... More 

Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 17, 2014

..... expensive Ravioli. I couldn't bring myself to pay 9500.00 kzt but I encourage anyone to try and share the Mozzarella Ravioli experience. As for the hotel, it's very nice, clean, the bar is open 24hrs, good standard and friendly staff... Enjoy.

Was this review helpful? Yes 2
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much for sharing your candid feedback with online community. We are delighted to read that you are recommending us here on Tripadvisor and enjoyed your overall stay in Rixos Almaty. However, allow us to mention that we always check and compare prices with other hotels of our level so that to be competitive enough. Looking... More 

Tashkent, Uzbekistan
1 review
4 of 5 stars Reviewed December 16, 2014

Very good service, friendly personnel, central location, wide breakfast variety, very good gym, spa facilities and large sport swimming pool. Rooms are quite big and comfortable, cosy design, all amenities are available.

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much indeed for taking the time to left a review a of us here on Tripadvisor. We are extremely pleased that our room, location and friendly staff were to your liking. Once again, we give our appreciation for your lovely feedback. Much looking forward to seeing you soon in the warm heart of Almaty. Kind... More 

Atyrau, Kazakhstan
1 review
3 of 5 stars Reviewed December 11, 2014

My first room was really cold. It was interesting feeling when your air heating makes +30 degrees on the height above 1 meter and it is so cold on the floor that I couldn't even step on it! My second room was better but anyway it had same problem. Huge windows of this hotel do not have proper heat insulation,... More 

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, We truly appreciate that you have taken the time to left such a detailed comments about your experience at Rixos Almaty Hotel. Although, it is unfortunate to read that there were points not up to your expectations. I would like to apologize for the disappointment and discomfort you experienced during your stay with us. We are genuinely concerned... More 

Ankara, Ankara, Turkey
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2014

Best located hotel of this class downtown Almaty. The staff is always very helpful, and takes attention to details. Bedding is really very comfortable,I love the bathrooms, and overall the rooms are very pleasant. Also recommend to try the Asian cuisine at the restaurant: phat thai is really good (and I lived in Thailand for many years). Some suggestions for... More 

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, First of all thank you very much indeed for your continued choice of our hotel and for your most generous and encouraging feedback from your recent stay with us. And, most importantly thank you for your comments regarding our smoking rooms. Please, rest assured that your suggestion is taken into consideration. Our chief engineer has a task to... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2014

Everything about the stay has gone well. The rooms are excellent and well appointed - I have a standard room. The staff are really switched on and attentive responsive and professional. The breakfast buffet caters to all and is well displayed and includes a live cooking station. All my business meetings have been within 15-20 minutes of the hotel but... More 

Was this review helpful? Yes 1
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Mr. Petteroy, Your lovely “First time and look forward to the next” arrived recently made our day! We are extremely pleased to read that you had a great experience with us and found our rooms, breakfast and location to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our... More 

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Additional Information about Rixos Almaty

Address: Seifullina Ave., 506, Almaty 050012, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rixos Almaty 5*
Number of rooms: 238
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Also Known As:
Rixos Almaty Hotel Almaty
Hotel Style:
#2 Spa Hotel in Almaty
#3 Luxury Hotel in Almaty
#3 Business Hotel in Almaty

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