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All 58 Almaty hotels

Rixos Almaty

5.0 of 5 Hotel   |   Seifullina Ave., 506, Almaty 050012, Kazakhstan
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Rixos Almaty
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87%
Ranked #3 of 58 Hotels in Almaty
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
clcohen Washington DC, District of Columbia
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181 reviews from our community

Traveler rating
    95
    63
    16
    5
    2
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7
5
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145
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Washington DC, District of Columbia
Top Contributor
50 reviews 50 reviews
18 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

The building itself is fantastic, and the Rixos is worth a visit to just sit in the lobby. The breakfast also had all that a gluttinous business traveler would want. Given the price, the rooms itself were disappointing. They were small, and the amenities were crap. I wish I had brought my own shampoo and conditioner. Seriously, for $400/night, they... More

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Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, We have reviewed your comments extensively regarding your stay with us. First and foremost Hotel Management takes all feedback very seriously and for that, we would like to thank you for sharing your experience. We are pleased to know that the accommodations were to your liking. However, we do appreciate your taking the time to advise us of... More

NY
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I couldn't find anything to complain about this property. The location was excellent, the staff extremely friendly, and rooms were comfortable. It was amazing how the hotel was in a busy area but yet so pleasantly quite once you entered the building. After negative situation which was happened with me in another hotel due to high season in Almaty, I... More

Was this review helpful? Yes 1
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much for having taken the time to share the experience of Rixos Almaty about your recent stay with us. We have read your kind words of appreciation and would like to thank you for sharing them. Your appraisal is what motivates our team most to provide excellent service every day. We look forward to welcoming... More

Almaty, Kazakhstan
1 review
4 of 5 stars Reviewed 1 week ago

I have had the pleasure of actually living at the Rixos Almaty for over a year. I have found the staff to be very friendly and helpful whenever asked. They actually act as more of an 'extended family' than hotel staff. I know others that are staying here long term as well and I've not heard anything but posititive feedback... More

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much indeed for leaving such a 5 star review of us here on Tripadvisor. Your comments are our inspiration to work harder and deliver superior service to each guest of our hotel. We do appreciate your words of appraisal toward hotel staff. Your comments is shared with Rixos Team accordingly. Kind Regards, Ibrahim Celik General... More

Adelaide, Australia
Top Contributor
67 reviews 67 reviews
44 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 1 week ago

Our first time in Almaty and staying at the Rixos could not have been any better choice. A really lovely hotel with every facility available.The rooms were excellent and well equipped, the pillows were the best. The gym was very well equipped with modern up to date machines. The breakfast lacked nothing and food excellent. The Rixos is well located... More

Was this review helpful? Yes 2
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, I was so glad to read your feedback following your recent visit to Rixos Almaty Hotel. Thank you for taking the time to write such a great review, It is truly appreciated. I have passed on your kind words to the team and I hope that you will be visiting us once again in the near future. Kind... More

USA
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is geared for business travelers and their expense accounts. It is okay, but for what it is, it was unremarkable. The beds weren't particularly comfortable but relatively roomy. The room seemed to take a page out of the 1980s with an expensive minibar that hadn't been changed out since then. Careful of the $80 mini bottle of cognac.... More

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Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for taking the time to post a review of us. I am sincerely sorry that we did not meet your expectations and would like to apologize for your experience, rest assured we will do our very best to do better. Almaty prices are indeed high and the specialty drink that you refer to is priced similarly... More

Knaresborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good reception, restaurant & staff. Good room service. Only complaint, the lack of regular provision of tea & coffee in my room and elevator adequacies. The location is good for exploring the city.

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Ibrahim C, Front Office Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you for taking the time to review our hotel and we are very happy that you enjoyed your stay, hotel's location and the service. Thank you for sharing your experience with the tea & coffee set up provision. We will certainly keep working with our team in order to enhance it. We do hope that you return... More

Contributor
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In my opinion, there are no areas for improvement in this hotel. Everything was perfect: breakfast, rooms, gym, location, service! If someone asks me where to stay in Almaty, for sure, I will answer: Rixos.

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much indeed for taking the time to share your experience of Rixos Almaty Hotel. I am delighted to read of what a fantastic experience you had and I thank you for your compliments toward my team. They are motivated by providing excellent service and they shall be as happy as I am to read your... More

Almaty, Kazakhstan
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The week of work is too much sometimes. And if you can afford it - friday evening and saturday morning in this hotel - is just what you need. Comfortable, beautiful, good service and marvelous breakfasts!

Was this review helpful? Yes 1
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much for your wonderful review and for rating us with five stars! I would like to thank you for choosing Rixos Almaty during your weekend stay and for taking the time to share your comments with online community. I greatly appreciate your kind review and without fail share it with all our staff members. Looking... More

New Delhi, India
1 review
5 of 5 stars Reviewed August 8, 2014

Great staff/Good amenities in room/ wonderful spa/excellent breakfast/ Elevators a bit slow/ no cartoon network for kids if you are with family and the room service menu is not too big ... but overall, I feel its my home when in Almaty...

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, I would like to sincerely thank you for taking the time to share your wonderful feedback on your recent visit to our property. Your comments regarding cartoon network and elevators are well noted. It will be shared it with our chief technician respectively We sincerely hope that you will be able to return to Almaty and we would... More

Ankara, Ankara, Turkey
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

Very good altogether: rooms, service, restaurants (simple Thai dishes among the best outside Thailand...). True that elevators speed could be faster. Rooms are extremely comfortable, beddings excellent. Good care of small details makes the difference. Flawless wifi.

Was this review helpful? Yes
Ibrahim C, General Manager at Rixos Almaty, responded to this review

Dear Guest, Thank you very much for this complete and nice comment. It's really kind of you to take the time to come back on your experience and share it with us here! We are glad to read that you enjoyed every specificities of our hotel (location, staff dedication and our Thai chef's artistic meals). We hope to have the... More

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Additional Information about Rixos Almaty

Address: Seifullina Ave., 506, Almaty 050012, Kazakhstan
Phone Number:
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rixos Almaty 5*
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Also Known As:
Rixos Almaty Hotel Almaty

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