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Rixos Almaty

Travelers' Choice award winner
Hotel website
Seifullina Ave., 506, Almaty 050012, Kazakhstan
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1 room 1 guest
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Rixos Almaty
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307 Reviews from our TripAdvisor Community

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Traveler rating
    171
    105
    21
    6
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
  • All months
    (307)
  • Mar-May only
    (68)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (88)
  • Dec-Feb only
    (58)
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Kuala Lumpur, Malaysia
Level Contributor
101 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is not in the centre of the city. Felt more like a residential area. I was there for a conference which was held at the hotel, so it was fine. The reception can arrange for a taxi to go to the city centre. The room is nicely decorated and comfortable. Breakfast was ok. There's a nice park just... More 

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Kakijalan, We would like to thank you for the interest shown to Rixos Almaty. We are pleased to have been able to satisfy your stay with our classic interior, varied breakfast and spacious Lobby. Also wanted to note that SPA facilities as Gym, Finnish Sauna, Turkish Hammam, Rain and Steam Rooms as well as Swimming Pool are free of... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 days ago NEW

The only place to stay in Almaty. Better service and nicer than the Ritz, and it's downtown. Outstanding customer service, large, clean rooms and great breakfast. Unlike the Ritz which is near an upscale mall on the outskirts of town, the Rixos is right downtown and within walking distance of plenty of shops, restaurants and parks. Our go-to place for... More 

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Valued Guest, We have read your kind words of appreciation and would like to thank you for sharing them. Your appraisal is what motivates our team most to provide excellent service every day. It would be a pleasure for us to be your host again when travel brings you back to our city! Kind Regards, Luciano Sozzo General Manager More 

Almaty, Kazakhstan
1 review
4 of 5 stars Reviewed 6 days ago NEW

Our family stayed at Rixos Almaty several times. Every time it is a nice experience since it is a good service, comfortable lobby, big SPA where you may have a quality rest even in the pool area, nice rooms and food. Personnel are attentive to your request and even forecasting them.

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Nazgul, We truly appreciate the time taken to write a review about our hotel. We were delighted to read your fine comments about our service, as our staff takes great pride in delivering superior service. We are pleased to read that our hotel facilities were to your liking, and you had a comfortable stay. Our SPA is a great... More 

Tashkent
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to go to Almaty for business purposes. I stayed in this hotel on August and liked it. The rooms are nice, the breakfast is prefectly fine to start you for a busy day, especially when served in their Brasserie. What I like the most about this hotel is the spa and the location. The spa is never too... More 

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Alisher R, Thank you very much indeed for the interest shown to Rixos Almaty Hotel. We are pleased to hear that you felt comfortable in our classic designed hotel rooms, liked our breakfast in Brasserie restaurant, location and Spa facilities. We would love to have the pleasure of seeing you as a regular guest. Best Regards, Luciano Sozzo General... More 

Paris, France
2 reviews
5 of 5 stars Reviewed 1 week ago

Service is excellent from the moment you enter the hotel. Rooms are spacious and well-appointed with efficient wifi. The buffet breakfast is plentiful and good, with a nice indoor-outdoor choice of seating.

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Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Richard P, We would like to thank you for the interest shown to Rixos Almaty. First of all we truly appreciate that you have taken the time to left such a honest comments about your experience at Rixos Almaty Hotel. We are pleased to know that you enjoyed your stay with us. We greatly appreciate your kind words about... More 

Dubai, United Arab Emirates
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had the pleasure of staying in this lovely hotel last week. The facilities were wonderful. Everything you could need available, a great indoor pool, divine spa area and lovely restaurants.But it is the staff that makes this hotel standout from other hotels we have stayed in around the world. They are very attentive and friendly. Nothing is too much... More 

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Guest, Your lovely "A real gem in a beautiful city” arrived recently made our day! We are extremely pleased to read that you had a great experience with us and found our hotel facilities to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will remember forever. Our hotel takes great care... More 

Garmisch-Partenkirchen, Germany
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an incredible hotel. The atmosphere, service, and overall quality of the hotel is amazing. The pool and gym area is one of the best I've ever experienced. The breakfast also is very good. Of course you will pay for all of these amenities...including the chocolate they place on your pillow every evening...but I think you get what you... More 

Was this review helpful? Yes 1
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear Dave F, Your lovely ““Won't Find Better...I'm Pretty Sure”” arrived recently made our day! We are extremely pleased to read that you had a great experience with us and found our rooms, F&B outlets, Spa facilities and location to your satisfaction and especially great value for money. We strive to make the experience at Rixos Almaty Hotel one our... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The room was spacious, well decorated and spotless. This is a very nice property and very conveniently located. Wireless was very strong and fast. Particulary, the jacuzzi in the bathroom, lovely and spacious lobby, and great breakfast were impressive.

Was this review helpful? Yes
Luciano S, General Manager at Rixos Almaty, responded to this review

Dear gotopdog, Thank you very much for having taken the time to share the experience of Rixos Almaty with online community. We are extremely pleased to read that you had a great experience with us and found our rooms, breakfast and location to your satisfaction. We strive to make the experience at Rixos Almaty Hotel the one our guests will... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

A really nice hotel! Thanks for such a warm welcome. Very professional staff, delicious food, luxurious atmosphere and located in the center of the city. The Hard Rock Cafe Almaty is only steps away. The Spa center is a must if you are in the hotel! Just Wow!!!

Was this review helpful? Yes
Luciano S, Front Office Manager at Rixos Almaty, responded to this review

Dear Saken, First of all, on behalf of the Team of Rixos Almaty we would like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging needs in Almaty. We are pleased to know that you enjoyed your stay with us. Moreover, we are happy to hear your praise regarding our SPA,... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I had a very productive meeting at Rixos. The lounge bar in a comfortable place with sofas and plants where you can discuss all important matters in a quiet and undisturbed but also luxury environment. The service level was high as we weren't interrupted but yet looked after by the service personnel quite well. Prices are relatively normal and not... More 

Was this review helpful? Yes
Luciano S, Berniyazov D at Rixos Almaty, responded to this review

Dear Iznaur A, We would like to thank you for the interest shown to Rixos Almaty. Glad to know that your experience with us is worth remembering and returning to our brand. Thank you for your appreciation of our Lobby, facilities and service. We will keep the same attitude to every Guest and improve service quality day to day. Looking... More 

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