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Holiday Inn Almaty

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Timiryazeva St., 2D, Almaty 050013, Kazakhstan
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1 room 1 guest
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Holiday Inn Almaty
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294 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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  • French first
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  • Italian first
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  • Turkish first
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English first
  • All months
    (294)
  • Mar-May only
    (71)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (69)
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    (68)
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hull
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The service by all staff was faultless. The breakfast had so much to choose from and of good quality. The restaurant food was a little disappointing and expensive. The hotel is situated central in a good place were you feel safe, we would stay again if we had to return to Almaty.

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we always strive to offer the best services to our guests and your appreciation is very encouraging. Thank you for kind words toward our employees, our staff will be greatly encouraged by your comments. We always strive to offer the best services to our guests and your... More 

Edmonton, Canada
Level Contributor
149 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at Holiday inn 3 times over a period of a week when I was visiting Almaty for work.. The hotel is probably one of the better hotels in Almaty with a very convenient location.. It is very close to the Intercontinental hotel and there are a few nice restaurants in walking distance. It is not exactly located in... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Aarij, Thank you for your recent stay at Holiday Inn Almaty and for taking the time to leave your feedback. I am happy to read that overall you enjoyed the stay and appreciated the hotel convenience. Your comments are very important to us and we will work on your mentioned point. I can assure you that the Team and... More 

Columbus, Ohio
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 4 busy days at Almaty and every night it was great getting back to my clean room. It is Reasonably priced, clean, good location, good service, great staff and breakfast was very good. They also have a very nice outdoor terrace where i had my evening meetings in the great weather, it was really a great stay

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. We always strive to offer the best services to our guests and your appreciation is very encouraging. I am very pleased to hear you enjoyed your stay with us and that you felt like home and received great service. The pleasure is all ours to welcome you back in Almaty! Best... More 

Bishkek, Kyrgyzstan
Level Contributor
5 reviews
1 of 5 stars Reviewed 4 weeks ago

Staff is very young there so I suppose they don't have enough time to learn standards. Few things disappointed me very much. 1. They didn't provide us with accurate information on booking, different people (reception, booking officer) said us different things, as a result we had to pay VAT for extra person despite of they said there is no charge... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Almaty, responded to this review

Dear nazgulya, Thank you so much for sharing your experience with our hotel. We would like to apologize for the inconvenience you had with the service provided by our staff and with breakfast. We would like to follow up on this situation that is why we have sent you a private message to obtain more information. We hope that you... More 

Dubai
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed July 20, 2015

We stayed at the hotel for 3 nights before our hiking trip. The hotel is conveniently located if you want to explore the city. In the days during our stay it was very hot and unfortunately the AC did not work properly, it didn't cool down the room and was very noisy, even with earplugs I hardly could sleep. We... More 

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Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for taking the time and sharing feedback about your stay at Holiday Inn Almaty. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. We regret that we did not meet your expectations. Your important information about our a/c has been forwarded to the relevant department and we will surely work... More 

United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 7, 2015

One of only two real options for a international brand hotel within Almaty. The other is the Intercontinental, also a member of the IHG group, which will be plush but you'll pay the price for the extras. The Holiday Inn is adequate although do not expect European or even US based levels of service, instead you will be greeted by... More 

Was this review helpful? Yes 1
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to IHG chain, it’s an honor to welcome IHG rewards club member in our hotel. We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. We regret that we did not meet your expectations. Your important information about our breakfast has... More 

London
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 2, 2015

The hotel is located on a slightly dusty road, towards the mountain (South) side of central Almaty. The taxi that the arranged from the airport came with a premium price (5000 tenge), but was a pretty ordinary Toyota, with a quilted fabric over the seats. Air conditioning in their taxi (I'm pretty sure that it belongs to the hotel) is... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to IHG chain, it’s an honor to welcome platinum IHG rewards club member in our hotel. We value your feedback about our hotel. You comments are very important to us and we communicated them to our staff for necessary actions. Thank you for your comments regarding our taxi, room cleanliness, friendliness of our... More 

Singapore, Singapore
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 30, 2015

Rooms were nice and comfortable, did not find it lacking. Service was okay too. Wifi was strong in my room, but it is not as strong for all rooms. Breakfast spread included the usual and also a continental spread, not too bad, but it was mostly the same food everyday so it got tiring by the end of my stay.... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. Thank you for your comment about our rooms, internet and view. Your important information about our breakfast has been forwarded to the relevant department and we will surely work on your comments. Looking forward to welcome... More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed June 18, 2015

Rooms are clean. Poor TV offer. Breakfest even below Holiday Inn standard. Usually I do not have dinner in a hotel, and I regrat I took one. Spaghetti carbonara and 0,5 l watter = 22 EUR. As a gold IGH rewards member I could get free welcome drink or extra points, but not here.

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to IHG chain, it’s an honor to welcome IHG rewards club member in our hotel. We regret that we did not meet your expectations and please accept our apologies for the lack of delivery of IHG Rewards Welcome Amenity. Please rest assured that your feedback is very important to us, we monitor all... More 

Prague, Czech Republic
1 review
3 of 5 stars Reviewed June 15, 2015

Hotel is ok, rooms are clean, there is not much variety in the breakfast menu -every day same food which is very boring for longer trips I couldn't even eat in my last days. I personally did not like that I couldn't open the window due to the design(the handle is at the top and I couldn't reach it). The... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. Thank you for your comment about cleanliness of our rooms.Your important information about our breakfast has been forwarded to the relevant department and we will surely work on your comments. Please note that we do offer... More 

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