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Holiday Inn Almaty

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Timiryazeva St., 2D, Almaty 050013, Kazakhstan
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Holiday Inn Almaty
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280 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is located on a slightly dusty road, towards the mountain (South) side of central Almaty. The taxi that the arranged from the airport came with a premium price (5000 tenge), but was a pretty ordinary Toyota, with a quilted fabric over the seats. Air conditioning in their taxi (I'm pretty sure that it belongs to the hotel) is... More 

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Singapore, Singapore
Level Contributor
7 reviews
3 of 5 stars Reviewed 6 days ago NEW

Rooms were nice and comfortable, did not find it lacking. Service was okay too. Wifi was strong in my room, but it is not as strong for all rooms. Breakfast spread included the usual and also a continental spread, not too bad, but it was mostly the same food everyday so it got tiring by the end of my stay.... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. Thank you for your comment about our rooms, internet and view. Your important information about our breakfast has been forwarded to the relevant department and we will surely work on your comments. Looking forward to welcome... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Rooms are clean. Poor TV offer. Breakfest even below Holiday Inn standard. Usually I do not have dinner in a hotel, and I regrat I took one. Spaghetti carbonara and 0,5 l watter = 22 EUR. As a gold IGH rewards member I could get free welcome drink or extra points, but not here.

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to IHG chain, it’s an honor to welcome IHG rewards club member in our hotel. We regret that we did not meet your expectations and please accept our apologies for the lack of delivery of IHG Rewards Welcome Amenity. Please rest assured that your feedback is very important to us, we monitor all... More 

Prague, Czech Republic
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel is ok, rooms are clean, there is not much variety in the breakfast menu -every day same food which is very boring for longer trips I couldn't even eat in my last days. I personally did not like that I couldn't open the window due to the design(the handle is at the top and I couldn't reach it). The... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. Thank you for your comment about cleanliness of our rooms.Your important information about our breakfast has been forwarded to the relevant department and we will surely work on your comments. Please note that we do offer... More 

Astana, Kazakhstan
1 review
5 of 5 stars Reviewed 3 weeks ago

i have been staying at this hotel more than 5 years.The first impression is location, it is situated at the centre of the city, no traffic in this location. After coming you will visit the pleasurable stuff at the reception, check in during 5 min, very polite and smile. They will inform you about everything, individually. Rooms are bright, modern... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to Holiday Inn Chain and for taking the time and sharing feedback about your stay at Holiday Inn Almaty. I am very pleased to hear that you enjoyed your stay with us and that you feel you received great service. It is a pleasure to know that you found Holiday Inn Almaty suitable... More 

Bangkok, Thailand
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for the first time for work in May 2015. Originally booked for 11 nights but decided to move out after the first 7 nights. The hotel is aged and very tired looking and probably one of the worst holiday inn hotels i have ever stayed at. being a loyal IHG member, i was bitterly disappointed at this property.... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your loyalty to IHG chain, it’s an honor to welcome IHG rewards club member in our hotel. We regret that we did not meet your expectations. I am sorry to hear about the problems you faced while your stay in the hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service... More 

Oxfordshire
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 28, 2015

This is a nice hotel with good staff however the food is terrible! I've stayed here four times and every time I've been disappointed with the food; so much so that on my last stay I ate in the inter con next door!

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Tehran, Iran
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 28, 2015

It has the standards of Holday Inn, but totaly lower than the europeans. The performance of wifi was very weak in my room. A few times, service personnel entered the room without my permission while I was in the room, then she apologized and quitted. The other things were OK.

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Prague, Czech Republic
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 23, 2015

I've spent here several nights and can compare with other hotels in this area in Almaty. This hotel is a bit worse in quality of equipment comparing other Holiday Inns in Europe, however it is above KZ standard (esp. in quality of services provided).

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty We strive to consistently ensure our facilities and service are superior. I am extremely happy to read that you were satisfied with your experience with us. We will surely pass your kind words of appreciation to our staff. We hope to have the pleasure of welcoming you again.... More 

Keynsham, United Kingdom
Level Contributor
119 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed April 12, 2015

This hotel should be avoided. Firstly - the Internet is absolutely terrible. Keeps dropping out, wifi doesn't reach half the rooms and is incredibly slow. I understand that the Internet it being replaced, but that is of no comfort to me this week in Almaty - I still paid the full rook rate rather than a reduced rate. The air... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am sorry to hear we did not meet your expectations; your feedback is much appreciated and acted upon. We always strive to provide the best services to our guests and we will take necessary actions with those departments. Our internet service is being improved through investment taking... More 

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