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Holiday Inn Almaty

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Timiryazeva St., 2D, Almaty 050013, Kazakhstan
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Holiday Inn Almaty
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329 Reviews from our TripAdvisor Community

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Level Contributor
13 reviews
9 hotel reviews
4 of 5 stars Reviewed 1 week ago

I arrived during early morning hours (cca 4am) and staff was very kind and I got to the room very fast so I had at least couple of hours of sleep. Breakfast was very good (but after some days spent in hotel I recognized there is no big change in breakfast so you can expect everytime the same). In the... More 

Helpful?
Thank Roman S
Holiday_Inn_Almaty, Front Office Manager at Holiday Inn Almaty, responded to this review

Dear Roman S, Thank you for choosing Holiday Inn Almaty. I am very pleased to know that in general you enjoyed your stay with us. Thank you for saying kind words about hotel staff and breakfast services, your feedback is very encouraging for the team. We deeply value your comments in regards to improvement from our side; they help us... More 

Kostanay, Kazakhstan
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This time round, my stay at the Holiday Inn was so good. The check in was painless and the staff were all very helpful indeed. The restaurant was busy and the food and drink was exceptional. I would definately recommend a visit next time you are in the area.

Helpful?
1 Thank Kurt259
Holiday_Inn_Almaty, Front Office Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Let us thank you for staying at Holiday Inn Almaty during your visit to Kazakhstan. It is a pleasure to read that you enjoyed your stay with us. We are glad to know that you liked the restaurant and reception service. We deeply value your comments; they help us to maintain and enhance our services and facilities to... More 

Beijing, China
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for several times. The hotel is suitable for 2-3 days stay. In general it is more of a business trips hotel. The rooms are pretty comfy. Breakfast is so-so. Good location near the new square.

Helpful?
1 Thank Elmar S
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 13, 2015 via mobile

Food is average...not too much choice. Room is warm for the winter. Loved the thick warm blankets. New furnishings. Bright and airy. Friendly staff. Kudos to Ms. Torganay... staff at Bar And Restaurant. May her dream to work in the diplomatic service come true.

Helpful?
Thank James K
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for your review of our hotel. We always strive to provide our guests with the best service. Our staff is the face of the hotel, and we strive to be the best in service to our guests. We apologize about the restaurant and food. We certainly will take measures to improve the food in our restaurant.... More 

Almaty, Kazakhstan
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 12, 2015

The room is ok, however I find is cold. There are just a few TV Channels and almost all of them are in Russian or Kazakh language. Only one small closet is available. Gym is fine, there is no swimming pool neither sauna. The only problem is the breakfast which I find insufficient. Tens of sweet pastries but no a... More 

Helpful?
Thank Red F
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review Dear Guest, Thank you for your review of our hotel. We always strive to provide our guests with the best service. Our staff is the face of the hotel, and we strive to be the best in service to our guests. We apologize about the restaurant and food. We... More 

Leeds, United Kingdom
Level Contributor
80 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 7, 2015

It is the second time that I have stayed in this hotel in a winter and the second time I had this problem. They pretend that there is a problem with the air conditioner, the only means of heating but I believe in reality the room thermostats are set back and it results in an uncomfortable room environment. On this... More 

Helpful?
Thank Charles W
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am sorry to hear we did not meet your expectations; your feedback is much appreciated and acted upon. Our engineers in the process of preventing this problem. We always strive to provide the best services to our guests and we will take necessary actions regarding your comments.... More 

Australia
Level Contributor
135 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed December 6, 2015

Stayed here again based on client decision. Functional, no frills, great staff always helpful, professional and friendly. Rooms comfy, warm (as so cold outside), nice bathroom towels (not as good as Cristal Abu Dhabi but getting here!) Restaurant not the best I have been to in a Holiday Inn, catered for my dietary needs well enough, eating there at night... More 

Helpful?
Thank RiceyTraveller
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty and thank you for your loyalty. We always strive to offer the best services to our guests and your appreciation is very encouraging. Thank you for kind words toward our employees, our staff will be greatly encouraged by your comments. About restaurant menu we definitely will pass your... More 

Nice, France
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 6, 2015

The hotel is very nice and reserved for the next week the same hotel. - It was very clean and quiet. - The restaurant was nice. - Wi-fi was ok. - Staff was very helpful - bed was comfortable, with pillow choices The negatives: - taxi service was very bad, in the morning i had to wait 25 min for... More 

Helpful?
Thank Aytan M
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. We always strive to offer the best services to our guests and your appreciation is very encouraging. I am very pleased to hear you enjoyed your stay with us. Thank you for your kind words toward our employees, service, restaurant our staff will be greatly encouraged by your... More 

Iserlohn, Germany
Level Contributor
150 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed November 23, 2015

rooms okay and clean, mine, which was facing the street, was quite noisy so I woke up a few times. Internet okay. Restaurant, since I stayed there for quite a few nights, I had 2 times the beef tenderloin in the Restaurant. Both times ordered medium, bith times received well done, returned the first one, got a medium after. Didn't... More 

Helpful?
Thank Martinair
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. We always strive to offer the best services to our guests and your appreciation is very encouraging. I am very pleased to hear you enjoyed your stay with us. Thank you for your kind words toward our employees, our staff will be greatly encouraged by your comments. Providing... More 

New York City, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 5, 2015

This is a reasonably priced hotel in the center of the city. The breakfast was amazing with so many choices and pastry verities. The bartenders were very friendly and had many insights about some of the things that locals like to do.

Helpful?
Thank danna551
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. We always strive to offer the best services to our guests and your appreciation is very encouraging. I am glad to see that you have enjoyed with our amazing breakfast with so many choices and pastry verities. Please rest assured your comments are very important to us as... More 

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