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Holiday Inn Almaty

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Timiryazeva St., 2D, Almaty 050013, Kazakhstan
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Holiday Inn Almaty
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Holiday Inn Almaty
Holiday Inn Almaty
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270 reviews from our community

Traveler rating
    55
    132
    62
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    7
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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Oxfordshire
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a nice hotel with good staff however the food is terrible! I've stayed here four times and every time I've been disappointed with the food; so much so that on my last stay I ate in the inter con next door!

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Tehran, Iran
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It has the standards of Holday Inn, but totaly lower than the europeans. The performance of wifi was very weak in my room. A few times, service personnel entered the room without my permission while I was in the room, then she apologized and quitted. The other things were OK.

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Prague, Czech Republic
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 23, 2015

I've spent here several nights and can compare with other hotels in this area in Almaty. This hotel is a bit worse in quality of equipment comparing other Holiday Inns in Europe, however it is above KZ standard (esp. in quality of services provided).

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Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty We strive to consistently ensure our facilities and service are superior. I am extremely happy to read that you were satisfied with your experience with us. We will surely pass your kind words of appreciation to our staff. We hope to have the pleasure of welcoming you again.... More 

Keynsham, United Kingdom
Top Contributor
118 reviews 118 reviews
63 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed April 12, 2015

This hotel should be avoided. Firstly - the Internet is absolutely terrible. Keeps dropping out, wifi doesn't reach half the rooms and is incredibly slow. I understand that the Internet it being replaced, but that is of no comfort to me this week in Almaty - I still paid the full rook rate rather than a reduced rate. The air... More 

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Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am sorry to hear we did not meet your expectations; your feedback is much appreciated and acted upon. We always strive to provide the best services to our guests and we will take necessary actions with those departments. Our internet service is being improved through investment taking... More 

Kecskemet, Hungary
Senior Contributor
45 reviews 45 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 31, 2015

The hotel is located near the citycenter. Relatively new building, opened in 2009, if I'm not mistaken. Check in was very efficient, check out too. Airport transfer is available, it is an appr. 30 min. drive in worst case. Room is appropriate, by size, by comfort, by cleanness, the usual HI standarts. Sleeping quality is excellent. Breakfast let's say can... More 

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Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am very pleased to hear that you enjoyed your stay with us and that you feel you received great service. Thank you for your comments about our location, rooms, sleep quality and front office efficiency. The pleasure is all ours to welcome you back at HolidayInn Almaty!... More 

Moscow, Russia
Top Contributor
149 reviews 149 reviews
37 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed March 9, 2015

Holiday Inn is, as reviewers before me wrote, a reasonable choice in a town which does not offer a lot of choice at decent prices. 40k KZT for a double room are on the expensive side, still, considering what is on offer. Our room was nice, faced the quiet back, and was generally ok. I would have hoped that the... More 

Was this review helpful? Yes 1
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. It is a pleasure to know that you enjoyed your stay with us. It is a pleasure to know that the hotel location was convenient for your needs. Thank you for your comments about our prices... More 

Eau Claire, Wisconsin
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 9, 2015

Had lots of issues with the folks at the front desk as we seemed to have language issues. We stayed for one week in this hotel and every day they would leave a note under our door for us to come and pay the bill at the front desk. We would go down each day at give them our card... More 

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Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. We regret that we did not meet your expectations. I am sorry to hear about the problems you faced with front office, we always strive to provide the best services to our guests and we will take necessary actions to avoid this in future. Please note that we... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 2, 2015

I remember first year when this hotel was opened in Almaty. That time it was really Holiday Inn and it worth the money they was asking for. Nowadays it still worth the money, as price was not increased much, however quality in some areas become much worth. For many business travelers it is important to stay connected all the time... More 

Was this review helpful? Yes
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am sorry to hear we did not meet your expectations. We always strive to provide the best services to our guests and we will take necessary actions to avoid this in future. Please rest assured your comments are very important to us as your satisfaction is our... More 

Fremont, California
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed in the Holiday Inn twice and the stays were consistent and similar. I stayed in December 2014 when it was quite cold and the room they gave me was too hot. This time they gave me a room that didn't suffer the same temperature problem. However, both rooms were well furnished, clean, quiet, and comfortable. As a someone... More 

Was this review helpful? Yes 1
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, We value your feedback about our hotel. At Holiday Inn Almaty we strive to consistently ensure our facilities and service are superior. It is a pleasure to know that overall you enjoyed your stay with us. Thank you for your comments about our rooms and quality of sleep. The pleasure is all ours to welcome you back at... More 

UK
Top Contributor
101 reviews 101 reviews
78 hotel reviews
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed February 17, 2015

I stayed at Holiday Inn Almaty for a conference, which meant full board (breakfast, lunch and dinner) and more time spent in the room than I usually would. The first thing to say is that the staff I encountered were polite and cheerful (not my experience at hotels in other parts of Central Asia) and spoke/understood English. As a business... More 

Was this review helpful? Yes 1
Holiday_Inn_Almaty, General Manager at Holiday Inn Almaty, responded to this review

Dear Guest, Thank you for reviewing your experience at Holiday Inn Almaty. I am very pleased to hear that you enjoyed your stay with us and that you feel you received great service. Thank you for your comments about our rooms, Wi-Fi and conference facilities. Your important information about our breakfasts has been forwarded to the relevant department and we... More 

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