The staff was exceptionally helpful and friendly. We had an early flight and had to leave at 5.30am, while the breakfast was only due to start at 6.30. They opened early for us. more

The hotel is in a horrible location It would have to be to even have one person eat at the expensive hotel restaurant. The price for a dinner is about ten times higher than a nice hotel in town. The staff is terrible. I have worked for a local airline in Almaty for 5 years and when my wife came... more

It's our third stay, my family and I. The services were great and being clear to what we want. The staff made every effort to meet our needs. We try to book early and so far, it's been lucky that we always ended up having the same connecting rooms. All the staff remember us so well and that's always a... more

We arrived in Almaty with no hotel reservation - just a recommendation to stay at the Hotel Kazakhstan. We took the advice and visited the hotel asking to inspect a room before deciding whether or not to stay. The property was true to its Soviet era heritage and left a lot to be desired. A quick trip to a wireless... more

Hotels in Almaty are incredibly expensive and of the 'western' hotels the holiday inn is still expensive but much less than the alternative choices of the intercontinental, etc. You won't get a swimming pool here but the rooms are modern, neat and clean with free wifi. There’s only one restaurant with standard choices but it's fine. The hotel is in... more

The hotel obviously has been recently opened and has a light and airy atmosphere. It is ideally located close to the business district and shopping areas. Staff are attentive and friendly and the Management were courteous and professional more

Hôtel occidental sans surprise, quasi-neuf Très bon rapport qualité/prix pour Almaty (230 EUR la nuit en pré-paiement, 90 EUR en... more

Im Zentrum, Gute Lage, Frühstuck ist ok, obwohl es zu nah zu europäischen Standard scheint. Für mich war es sehr... more