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All 58 Almaty hotels

Grand Hotel Aiser

Pozharskogo St., 1, Almaty 050000, Kazakhstan
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Ranked #34 of 58 Hotels in Almaty
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27 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
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Bishkek, Kırgızistan
Top Contributor
77 reviews 77 reviews
25 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed November 27, 2013

Stay away and do not stay. The rooms have white cool disturbing lights instead of warm lights. No water, no coffee, no hangers. Smell of sewer in the bathroom. An unfortunate hotel for Almaty. Better give another 100$ and stay in Rixoa or elsewhere.

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Mumbai (Bombay), India
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 3, 2013

Was in Almaty in the first quarter of 2013 , during he Kazak winter season for about 5 days. Hotel is well located with a Indian restaurant at a stone throw distance from this place , apart from it this place was a big disappointment. With mercury dipping 4 to 6 deg c below zero the hotel did not have... More

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Amasya, Turkey
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 16, 2013 via mobile

Bad was like a water bad. A half used water bottle in the mini bar and nothing else. A pair of lipton tea and no kettle. I did not try the breakfast. Bath was separated by a window from the room like the southeast asia countries. Do i need to write more?

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5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 3, 2013

pros: *location - ease of access *view - take 5th and higher flours, view on the mountains are astonishing! *nice breakfast - plenty of fruits, bakery and hot dishes cons: *overpriced *NOT a 4 star * Room was not made up untill i requested few times (only one visit of the maid during 5(!!!) days of stay) *pool from 9am... More

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Patras, Greece
16 reviews 16 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 20, 2013

Nice hotel in a nice location. Breakfast is nothing special at all. Room was very spacey and clean but bathroom was really small. Their big problem is their stuff. They need to be trained urgently. Especially some of the reception stuff has no idea what they should do. I recommend this hotel only to budget travelers. I hope that in... More

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Hong Kong, China
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 29, 2013

We stayed here for 4 nights when we visited Almaty and the nearby area. The facilities were basic and sometimes you had to ask for it, like glasses and cloth hangers. The room was clean and spacious. It had cable TV but how touse it was a problem as there was no English instruction. However free WiFi was available. Breakfast... More

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Birmingham, England, United Kingdom
Top Contributor
56 reviews 56 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed March 10, 2013

We were on a motorcycle trip to Mongolia and when we arrived in Almaty we headed for the Valentina Guesthouse at 62A Zhabayev Street (Grid: N43.19046 E76.80082) in the outskirts. Sadly it was fully booked so we headed off to our second choice, the Grand Aiser Hotel in town. This turned out to be an expensive disappointment as whilst it... More

Was this review helpful? Yes 1
Top Contributor
181 reviews 181 reviews
52 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed September 21, 2012

Perfect new furniture and western design of rooms. Meanwhile, it is so difficult to use minibar, because it is blocked by the bed. Safety box is not attached to the wall, so everybody can carry it (see my photo ). Location is convinient if you need to be close to goverments are. Very important: it is very difficult to get... More

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 17, 2012

I did not have a choice of where to stay in KZ as my company booked this hotel on their rate. Main entrance looks impressive but it is the small things that do not help this hotel. Main lobby floor is not clean. You can see where they have polished the floor just in the main areas you walk, however... More

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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 24, 2012

Beware of this hotel. This is the worst hotel I have stayed in a long time. ZERO level of Service. NO ONE understands English. AC doesnt work in the room and when asked for, I was told, it will start from May 15. The worst possible breakfast I have had in my life. Rooms are ok, but bathrroms are as... More

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Additional Information about Grand Hotel Aiser

Address: Pozharskogo St., 1, Almaty 050000, Kazakhstan
Location: Kazakhstan > Almaty
Price Range (Based on Average Rates): $$$
Number of rooms: 55
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