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All 53 Almaty hotels

Grand Hotel Aiser

Pozharskiy str. 1, Almaty 050000, Kazakhstan
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Ranked #30 of 53 hotels in Almaty
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20 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Novi Sad, Serbia
3 reviews 3 reviews
3 of 5 stars Reviewed November 30, 2013

Breakfast is very ok, something for everyone to eat. Rooms enough space. But thay need to clean rooms better, like vakum cliener, windows arent washed for months... Also I find some kind of gum stack to my pillowcase etc. Also, u need to pay 33 $ for use swimming pool in hotel, wtf ? Almost nobody speaks English... For this... More

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Bishkek, Kırgızistan
Top Contributor
72 reviews 72 reviews
21 hotel reviews
56 helpful votes 56 helpful votes
1 of 5 stars Reviewed November 27, 2013

Stay away and do not stay. The rooms have white cool disturbing lights instead of warm lights. No water, no coffee, no hangers. Smell of sewer in the bathroom. An unfortunate hotel for Almaty. Better give another 100$ and stay in Rixoa or elsewhere.

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Mumbai (Bombay), India
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 3, 2013

Was in Almaty in the first quarter of 2013 , during he Kazak winter season for about 5 days. Hotel is well located with a Indian restaurant at a stone throw distance from this place , apart from it this place was a big disappointment. With mercury dipping 4 to 6 deg c below zero the hotel did not have... More

Was this review helpful? Yes 1
Amasya, Turkey
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 16, 2013 via mobile

Bad was like a water bad. A half used water bottle in the mini bar and nothing else. A pair of lipton tea and no kettle. I did not try the breakfast. Bath was separated by a window from the room like the southeast asia countries. Do i need to write more?

Was this review helpful? Yes 1
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 3, 2013

pros: *location - ease of access *view - take 5th and higher flours, view on the mountains are astonishing! *nice breakfast - plenty of fruits, bakery and hot dishes cons: *overpriced *NOT a 4 star * Room was not made up untill i requested few times (only one visit of the maid during 5(!!!) days of stay) *pool from 9am... More

Was this review helpful? Yes 1
Patras, Greece
16 reviews 16 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2013

Nice hotel in a nice location. Breakfast is nothing special at all. Room was very spacey and clean but bathroom was really small. Their big problem is their stuff. They need to be trained urgently. Especially some of the reception stuff has no idea what they should do. I recommend this hotel only to budget travelers. I hope that in... More

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 29, 2013

We stayed here for 4 nights when we visited Almaty and the nearby area. The facilities were basic and sometimes you had to ask for it, like glasses and cloth hangers. The room was clean and spacious. It had cable TV but how touse it was a problem as there was no English instruction. However free WiFi was available. Breakfast... More

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Birmingham, England, United Kingdom
Top Contributor
55 reviews 55 reviews
12 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed March 10, 2013

We were on a motorcycle trip to Mongolia and when we arrived in Almaty we headed for the Valentina Guesthouse at 62A Zhabayev Street (Grid: N43.19046 E76.80082) in the outskirts. Sadly it was fully booked so we headed off to our second choice, the Grand Aiser Hotel in town. This turned out to be an expensive disappointment as whilst it... More

Was this review helpful? Yes 1
Top Contributor
121 reviews 121 reviews
46 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed September 21, 2012

Perfect new furniture and western design of rooms. Meanwhile, it is so difficult to use minibar, because it is blocked by the bed. Safety box is not attached to the wall, so everybody can carry it (see my photo ). Location is convinient if you need to be close to goverments are. Very important: it is very difficult to get... More

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 17, 2012

I did not have a choice of where to stay in KZ as my company booked this hotel on their rate. Main entrance looks impressive but it is the small things that do not help this hotel. Main lobby floor is not clean. You can see where they have polished the floor just in the main areas you walk, however... More

Was this review helpful? Yes 1

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Additional Information about Grand Hotel Aiser

Address: Pozharskiy str. 1, Almaty 050000, Kazakhstan
Location: Kazakhstan > Almaty
Business Center with Internet Access Free Breakfast Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #30 of 53 hotels in Almaty
Price Range (Based on Average Rates): $$$
Official Description (provided by the hotel):
Personnel of Grand Hotel "Aiser " Almaty created all conditions so that guests could enjoy comfortable accommodation in the heart of the southern capital. The hotel has sauna, gym, beauty salon, where you can relax and spend your free time with benefit to health. The hotel has a business center as well as several meeting rooms for business travelers. In addition, restaurants of Grand Hotel Aiser successfully carry out all kinds of celebrations, anniversaries and corporate events. ... more   less 
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