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The Westin Sendai

Certificate of Excellence
1-9-1 Ichibancho, Aoba-ku, Sendai 980-0811, Miyagi Prefecture
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The Westin Sendai
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The Westin Sendai
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241 reviews from our community

Traveler rating
    149
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    8
    2
    2
See reviews for
53
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69
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (241)
  • Mar-May only
    (79)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (52)
All months
Kahului, Hawaii
Top Contributor
93 reviews 93 reviews
34 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Split several days in Sendai at the Westin and the Metropolitan adjacent to the JR Station. I have absolutely no doubt that this is the best place in town. We were met by attentive staff on the 1st floor entrance who courteously assisted us. We were early but the check in desk staff were likewise. The floors are secure and... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Wellington, New Zealand
Top Contributor
81 reviews 81 reviews
55 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 2 nights, with 9 guests in 7 rooms. We were all amazed at the flawless luxury of the hotel. We had booked well ahead and got a fantastic room rate for us all. If you visit Sendai and want luxury, look no further.

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Surfers Paradise, Australia
Top Contributor
52 reviews 52 reviews
22 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is 8 minutes walk from the railway station and shopping malls. To walk into one of their rooms is "wow". The hotel staff are friendly and the prices at the bar are not too expensive. evidently, if you book 6 months in advance you can get a room for half the rate! Big windows in the rooms for... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Blacksburg, Virginia
Top Contributor
66 reviews 66 reviews
49 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 5, 2015

I was initially very much impressed with the hotel upon arriving. The reception desk is on the 26nd floor and the staff were very polite and quick to transport us there. The front desk personnel were rather "stiff". They never offered internet and I was too tired to go back to the front desk to get the log in information.... More 

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ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest. Thank you very much for taking the time to leave this review about your recent visit to The Westin Sendai. Regarding our Front Desk staff service, we sincerely apologize about lack of welcoming and did not provide information of internet. We share your comment with our staves, and we review our service again. Also we take your comment... More 

Stockholm, Sweden
Top Contributor
64 reviews 64 reviews
63 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed February 1, 2015

This is the one that you should definitely stay if you visit Sendai. The staffs are super nice and friendly. The room was modern and upperscale, the bed was so comfortable. There are too many good points for this Westin, but one con-point I need to say is their gym is a little bit small and less functioned. Overall, I... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Singapore, Singapore
Top Contributor
58 reviews 58 reviews
48 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed January 31, 2015

Loving this hotel very much! This is a very new hotel, so the outlook and settings are brand new and classy! Location wise it's only 10mins walk to JR sendai station, which have access to all parts of Japan easily. Room itself is awesome ; heavenly bed which puts you to sleep immediately, nice views out from the window, and... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Berlin
Contributor
15 reviews 15 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 12, 2015

I made a last minute booking here to break a long train journey from Sapporo to Tokyo, and even though I just stayed a night, I had a great experience and ended up wishing I could stay longer to enjoy the hotel and get to see Sendai and Matsushima. The staff was absolutely amazing - very efficient and helpful. The... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Misawa, Japan
Contributor
19 reviews 19 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 10, 2014

Stayed one night while traveling through Japan. Beautiful hotel, immaculate/clean rooms with great city views, courteous staff who spoke English well. Location is easily accessible on foot from Sendai Station. This is my go-to while traveling in Sendai from now on. Excellent Starwood property!

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

We stayed at the Westin Sendai for 5 nights in September 2014. It was a most enjoyable experience. We would definitely stay at this hotel again. The room, a Superior Room on the 34th floor, was large by American/European standards and huge by Japanese standards. The King size bed was the largest bed I have ever slept in. There is... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Your compliments regarding your impression and experiences of our facilities and hospitality are much appreciated. What a wonderful overall review of your stay at The Westin Sendai. However, in regard to wi-fi, we take your comments seriously and report to the management. Thank you once again and we look forward to your return. Kind regards, More 

Cork, Ireland
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 26, 2014

This was my first time to the hotel but it was a great location as its in the same building as my office. A lot cheaper than most westin hotels but the layout is very strange. Firstly the lobby is on the 20th floor (I think0 then you have to get another separate elevator to the floor where my room... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest Thank you for taking the first time to review at The Westin Sendai and for telling other reviewers in detail. In regard to the layout of the building "Sendai Trust Tower", the elevator for guest's room is separate due to security reason. We hope that our guests stay at the hotel safely and are pleased with our hospitality,... More 

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Amenities