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All 97 Sendai hotels

The Westin Sendai

4.5 of 5 Hotel   |   1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan (Kotodai Koen Station)
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The Westin Sendai
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95%
Ranked #1 of 97 hotels in Sendai
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
xerobasher Zurich
  • Overview
  • Reviews (165)
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165 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Zurich
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First I'd like to point out how awesome Sendai is! If you are going to Japan, don't miss out on Sendai. Now to the hotel; it was absolutely stunning. Very modern and awesome views! The bed was fantastic and huge, we had a double room. The bathroom was huge aswell, with a seperate tub (big one) and shower. Staff was... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for a really wonderful review about The Westin Sendai. It is a pleasure that you enjoyed and satisfied the city view, our facilities and hospitality, We are glad to hear your word, “Will definitely return!.”We share your kind words among all associates. Again, thank you for your accurate review with your kind words and we look... More

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When you are travelling to Sendai, one of the most beautiful cities in the entire nation, The Westin Sendai is definitely the option you must consider. I stayed in a Premiere Room: a very spacious (approx 50m2 I guess), a stunning city view, ultra comfortable beds, a fantastic view bath with a separated shower booth, high quality amenities, sophisticated modern... More

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. It is a pleasure that that you enjoyed your time at The Westin Sendai and the city. We are glad to hear your word, “five star.” We share your comment among the team and keep on improving our service. Thank... More

Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 17, 2014

The Westin Sendai was one of my first experiences in Japan. I've stayed in Westin before, so it definitely held up the Westin standard - service, cleanliness, peaceful atmosphere, even the smell, but since it's Japan, it's another notch above. I really loved the bathroom amenities with special attention to details, including bath salt, a hair clip, etc. I definitely... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai and for telling other reviewers in detail. We are sorry hear that the location from Sendai station is not really close. However, we are relieved to hear that you enjoyed for the first time in Japan. And it is pleasure... More

Dublin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2014 via mobile

From the moment of arrival the staff were quick to meet and greet and take luggage of you and bring directly to your room. From the moment you arrive at the hotel reception you are drawn to the breathtaking views. This is followed by the amazing views from the bedrooms, a drink from the mini bar is a must to... More

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ウェスティンホテル仙台TWS, Front Office at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More

houston, TX
Top Contributor
108 reviews 108 reviews
43 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed April 15, 2014

The hotel is great. For lunch there is a healthful 3 course lunch that was very good. Under 700 calories and the flavors filled you up. Room was comfortable with a great bed. The reason I say not for business traveler is the internet service. Cannot establish vpn connections and just regular website loading is slow. Management says they are... More

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review and rating The Westin Sendai with your kind comments. We are glad to hear that you stayed comfortable with us and enjoyed our lunch menu. However, we apologize for any inconvenience of the internet service. We understand that is serious problem for business travelers and try to improve our internet... More

New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

After staying at numerous excellent hotels in Japan I am astonished by the incredibly poor internet service at this location. To access their wi-fi is not easy; it takes 3 completely non-intuitive steps. Once connected you'll find that even basic HTML Gmail takes over 15 minutes to load. The manager acknowledged this problem and tried to resolve it for another... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. We apologize for the inconvenience of internet connection. We are looking into the cause of the internet connection at the guest floor right now as its very important issue. We try to improve our internet service. We appreciate your bringing... More

Los Angeles, California
Top Contributor
127 reviews 127 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

If you arrive at the Sendai train station just step out the west exit and look at the skyline. The Westin sign is visible on the tall building. It is an easy 10 minute walk even with a large bag in tow. The staff were excellent and very helpful with English explanations. The breakfast buffet was excellent and the room... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review in detail with your kind comments. It is great to hear that you had an enjoyable stay with us. In regards to Wi-Fi, we apologize and try to improve our internet service. Thank you once again, and we look forward to welcoming you again in the future. More

Bacolod, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 12, 2014

The Westin Sendai is one of the top business hotels in Sendai. The room is very good and clean, and the bathroom is exceptional. It offers a great view of the city at night; maybe depending on the room you are staying. Well anyway, the staffs are very friendly and would gladly assist you although you must know Japanese language... More

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More

Tokyo, Japan
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2013

The Westin Sendai is situated on the top floors of the tallest building in Sendai, giving awesome views from every room. The lobby and guest room was clean and well designed. The staff were very polite and attentive. It's about an 8 minute walk from the station. Business travelers need to take note of the wireless internet connection as it's... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. Thank you very much for your good comments for our staff and the guest room however we must apologize for the inconvenience of internet connection and lack of attention for Vegetarians. We are looking into the cause of the internet... More

San Diego
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 24, 2013

I stayed 3 nights here while on business. The hotel is centrally located, a short cab ride from the train station. One can easily walk to the major shopping district from the hotel. The staff at the hotel is pleasant, the rooms are comfortable and feature the standard, modern Westin flare. I had an executive room which is larger than... More

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We believe that your review will help other visitors. We already shared your comment with the chef and the restaurant staff to improve the breakfast especially for long-stay guest. We hope you will return The Westin Sendai on your next... More

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Additional Information about The Westin Sendai

Address: 1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan
Location: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Sendai 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style
#1 Luxury Hotel in Sendai #3 Business Hotel in Sendai #5 Family Hotel in Sendai
Hotel Class
Number of rooms
292

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