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The Westin Sendai

Certificate of Excellence
1-9-1 Ichibancho, Aoba-ku, Sendai 980-0811, Miyagi Prefecture
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Best prices for: 1 room 1 guest
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The Westin Sendai
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The Westin Sendai
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248 Reviews from our TripAdvisor Community

Traveler rating
    154
    82
    8
    2
    2
See reviews for
56
60
28
71
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (248)
  • Mar-May only
    (79)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (52)
All months
san francisco
Level Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was a typical Westin hotel, beautifully appointed, heavenly beds, generous American sized hotel rooms, great service. Actually, even better service than Westins in the US and China! Well, this is Japan afterall. Compared to modern Japanese hotels, this Westin is more like hotels you'd see in the US. Aside from the room size, the baths are Western style, not... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Thoroughly enjoyed our stay in Sendai atop this wonderful, modern yet tasteful, oasis. Great views and beautiful, elegant hotel! Everything here worked and did so comfortably and stylishly... From the showers to the towels to the bedding to the buffet. Our room was well stocked with comfy towels and other amenities, and was very clean and non-smokey (like some hotels... More 

Was this review helpful? Yes
ウェスティンホテル仙台_担当, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Kahului, Hawaii
Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed May 8, 2015

Split several days in Sendai at the Westin and the Metropolitan adjacent to the JR Station. I have absolutely no doubt that this is the best place in town. We were met by attentive staff on the 1st floor entrance who courteously assisted us. We were early but the check in desk staff were likewise. The floors are secure and... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Wellington, New Zealand
Level Contributor
81 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed April 29, 2015

We stayed here for 2 nights, with 9 guests in 7 rooms. We were all amazed at the flawless luxury of the hotel. We had booked well ahead and got a fantastic room rate for us all. If you visit Sendai and want luxury, look no further.

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Surfers Paradise, Australia
Level Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed April 23, 2015

This hotel is 8 minutes walk from the railway station and shopping malls. To walk into one of their rooms is "wow". The hotel staff are friendly and the prices at the bar are not too expensive. evidently, if you book 6 months in advance you can get a room for half the rate! Big windows in the rooms for... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Blacksburg, Virginia
Level Contributor
69 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed February 5, 2015

I was initially very much impressed with the hotel upon arriving. The reception desk is on the 26nd floor and the staff were very polite and quick to transport us there. The front desk personnel were rather "stiff". They never offered internet and I was too tired to go back to the front desk to get the log in information.... More 

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest. Thank you very much for taking the time to leave this review about your recent visit to The Westin Sendai. Regarding our Front Desk staff service, we sincerely apologize about lack of welcoming and did not provide information of internet. We share your comment with our staves, and we review our service again. Also we take your comment... More 

Stockholm, Sweden
Level Contributor
64 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed February 1, 2015

This is the one that you should definitely stay if you visit Sendai. The staffs are super nice and friendly. The room was modern and upperscale, the bed was so comfortable. There are too many good points for this Westin, but one con-point I need to say is their gym is a little bit small and less functioned. Overall, I... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Singapore, Singapore
Level Contributor
66 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed January 31, 2015

Loving this hotel very much! This is a very new hotel, so the outlook and settings are brand new and classy! Location wise it's only 10mins walk to JR sendai station, which have access to all parts of Japan easily. Room itself is awesome ; heavenly bed which puts you to sleep immediately, nice views out from the window, and... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Berlin
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 12, 2015

I made a last minute booking here to break a long train journey from Sapporo to Tokyo, and even though I just stayed a night, I had a great experience and ended up wishing I could stay longer to enjoy the hotel and get to see Sendai and Matsushima. The staff was absolutely amazing - very efficient and helpful. The... More 

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

Japan
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 10, 2014

Stayed one night while traveling through Japan. Beautiful hotel, immaculate/clean rooms with great city views, courteous staff who spoke English well. Location is easily accessible on foot from Sendai Station. This is my go-to while traveling in Sendai from now on. Excellent Starwood property!

Was this review helpful? Yes
ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More 

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