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All 125 Sendai hotels

The Westin Sendai

4.5 of 5 Hotel   |   1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan (Kotodai Koen Station)
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The Westin Sendai
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Ranked #1 of 125 Hotels / Ryokan in Sendai
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 29, 2014
Chris B Sydney, Australia
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194 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 29, 2014

We stayed at the Westin Sendai for 5 nights in September 2014. It was a most enjoyable experience. We would definitely stay at this hotel again. The room, a Superior Room on the 34th floor, was large by American/European standards and huge by Japanese standards. The King size bed was the largest bed I have ever slept in. There is... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Your compliments regarding your impression and experiences of our facilities and hospitality are much appreciated. What a wonderful overall review of your stay at The Westin Sendai. However, in regard to wi-fi, we take your comments seriously and report to the management. Thank you once again and we look forward to your return. Kind regards, More

Cork, Ireland
Contributor
18 reviews 18 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 26, 2014

This was my first time to the hotel but it was a great location as its in the same building as my office. A lot cheaper than most westin hotels but the layout is very strange. Firstly the lobby is on the 20th floor (I think0 then you have to get another separate elevator to the floor where my room... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest Thank you for taking the first time to review at The Westin Sendai and for telling other reviewers in detail. In regard to the layout of the building "Sendai Trust Tower", the elevator for guest's room is separate due to security reason. We hope that our guests stay at the hotel safely and are pleased with our hospitality,... More

SUNSHINE COAST AUSTRALIA
Top Contributor
125 reviews 125 reviews
95 hotel reviews
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed September 18, 2014

We caught the train from Tokyo to Sendai, and on arrival at Sendai Station you can see the Westin, but unless you have hand luggage only I suggest taking a taxi for 670Y. The Westin is an impressive building, attached to an office complex. My husband is SPG platinum so we were given a room upgrade and access to the... More

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ウェスティンホテル仙台TWS, Rooms at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai and for telling other reviewers in detail. We are glad to hear about your kind comments for our staff, restaurants and facilities. It is pleased that you enjoyed for the first time in Sendai. We share your comments among all... More

Vancouver, Canada
Top Contributor
93 reviews 93 reviews
25 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed September 3, 2014

The first greeting at this wonderful Westin is the familiar, clean fresh scent that lets you know you’ve arrived. This property is connected to a large new office complex but was a great location for a tourist nonetheless - a few mins walk to the main train station (670 yen for a cab, the lowest fare possible - its what... More

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ウェスティンホテル仙台TWS, Westin hotel sendai at The Westin Sendai, responded to this review

"Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai and for telling other reviewers in detail. It is a pleasure that you enjoyed and satisfied our hospitality, facilities, and Sendai city, We believe that your review will help other visitors. In regards to Wi-Fi, we apologize for your inconvenience.... More

Zurich
Senior Contributor
37 reviews 37 reviews
36 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 7, 2014

First I'd like to point out how awesome Sendai is! If you are going to Japan, don't miss out on Sendai. Now to the hotel; it was absolutely stunning. Very modern and awesome views! The bed was fantastic and huge, we had a double room. The bathroom was huge aswell, with a seperate tub (big one) and shower. Staff was... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for a really wonderful review about The Westin Sendai. It is a pleasure that you enjoyed and satisfied the city view, our facilities and hospitality, We are glad to hear your word, “Will definitely return!.”We share your kind words among all associates. Again, thank you for your accurate review with your kind words and we look... More

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 27, 2014

When you are travelling to Sendai, one of the most beautiful cities in the entire nation, The Westin Sendai is definitely the option you must consider. I stayed in a Premiere Room: a very spacious (approx 50m2 I guess), a stunning city view, ultra comfortable beds, a fantastic view bath with a separated shower booth, high quality amenities, sophisticated modern... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. It is a pleasure that that you enjoyed your time at The Westin Sendai and the city. We are glad to hear your word, “five star.” We share your comment among the team and keep on improving our service. Thank... More

Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 17, 2014

The Westin Sendai was one of my first experiences in Japan. I've stayed in Westin before, so it definitely held up the Westin standard - service, cleanliness, peaceful atmosphere, even the smell, but since it's Japan, it's another notch above. I really loved the bathroom amenities with special attention to details, including bath salt, a hair clip, etc. I definitely... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai and for telling other reviewers in detail. We are sorry hear that the location from Sendai station is not really close. However, we are relieved to hear that you enjoyed for the first time in Japan. And it is pleasure... More

Dublin
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 3, 2014 via mobile

From the moment of arrival the staff were quick to meet and greet and take luggage of you and bring directly to your room. From the moment you arrive at the hotel reception you are drawn to the breathtaking views. This is followed by the amazing views from the bedrooms, a drink from the mini bar is a must to... More

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ウェスティンホテル仙台TWS, Front Office at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More

houston, TX
Top Contributor
128 reviews 128 reviews
46 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed April 15, 2014

The hotel is great. For lunch there is a healthful 3 course lunch that was very good. Under 700 calories and the flavors filled you up. Room was comfortable with a great bed. The reason I say not for business traveler is the internet service. Cannot establish vpn connections and just regular website loading is slow. Management says they are... More

Was this review helpful? Yes
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review and rating The Westin Sendai with your kind comments. We are glad to hear that you stayed comfortable with us and enjoyed our lunch menu. However, we apologize for any inconvenience of the internet service. We understand that is serious problem for business travelers and try to improve our internet... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 13, 2014

After staying at numerous excellent hotels in Japan I am astonished by the incredibly poor internet service at this location. To access their wi-fi is not easy; it takes 3 completely non-intuitive steps. Once connected you'll find that even basic HTML Gmail takes over 15 minutes to load. The manager acknowledged this problem and tried to resolve it for another... More

Was this review helpful? Yes 2
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. We apologize for the inconvenience of internet connection. We are looking into the cause of the internet connection at the guest floor right now as its very important issue. We try to improve our internet service. We appreciate your bringing... More

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Additional Information about The Westin Sendai

Address: 1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan
Location: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Sendai 4.5*
Number of rooms: 292
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