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All 97 Sendai hotels

The Westin Sendai

4.5 of 5 Hotel   |   1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan (Kotodai Koen Station)
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The Westin Sendai
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94%
Ranked #2 of 97 hotels in Sendai
Certificate of Excellence 2013
A recent review
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145 people have reviewed this hotel

Traveler rating
    86
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    6
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See reviews for
30
36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
houston, TX
Top Contributor
103 reviews 103 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is great. For lunch there is a healthful 3 course lunch that was very good. Under 700 calories and the flavors filled you up. Room was comfortable with a great bed. The reason I say not for business traveler is the internet service. Cannot establish vpn connections and just regular website loading is slow. Management says they are... More

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New York City, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 13, 2014

After staying at numerous excellent hotels in Japan I am astonished by the incredibly poor internet service at this location. To access their wi-fi is not easy; it takes 3 completely non-intuitive steps. Once connected you'll find that even basic HTML Gmail takes over 15 minutes to load. The manager acknowledged this problem and tried to resolve it for another... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. We apologize for the inconvenience of internet connection. We are looking into the cause of the internet connection at the guest floor right now as its very important issue. We try to improve our internet service. We appreciate your bringing... More

Los Angeles, California
Top Contributor
101 reviews 101 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

If you arrive at the Sendai train station just step out the west exit and look at the skyline. The Westin sign is visible on the tall building. It is an easy 10 minute walk even with a large bag in tow. The staff were excellent and very helpful with English explanations. The breakfast buffet was excellent and the room... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review in detail with your kind comments. It is great to hear that you had an enjoyable stay with us. In regards to Wi-Fi, we apologize and try to improve our internet service. Thank you once again, and we look forward to welcoming you again in the future. More

Bacolod, Philippines
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 12, 2014

The Westin Sendai is one of the top business hotels in Sendai. The room is very good and clean, and the bathroom is exceptional. It offers a great view of the city at night; maybe depending on the room you are staying. Well anyway, the staffs are very friendly and would gladly assist you although you must know Japanese language... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We are glad to hear about good comments for our staff and we are pleased that you enjoyed your time at our hotel. We share your comments among all staff and we work hard to train our teams to ensure... More

Tokyo, Japan
Contributor
16 reviews 16 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 18, 2013

The Westin Sendai is situated on the top floors of the tallest building in Sendai, giving awesome views from every room. The lobby and guest room was clean and well designed. The staff were very polite and attentive. It's about an 8 minute walk from the station. Business travelers need to take note of the wireless internet connection as it's... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review about your recent visit to The Westin Sendai. Thank you very much for your good comments for our staff and the guest room however we must apologize for the inconvenience of internet connection and lack of attention for Vegetarians. We are looking into the cause of the internet... More

San Diego
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 24, 2013

I stayed 3 nights here while on business. The hotel is centrally located, a short cab ride from the train station. One can easily walk to the major shopping district from the hotel. The staff at the hotel is pleasant, the rooms are comfortable and feature the standard, modern Westin flare. I had an executive room which is larger than... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai and for telling other reviewers in detail. We believe that your review will help other visitors. We already shared your comment with the chef and the restaurant staff to improve the breakfast especially for long-stay guest. We hope you will return The Westin Sendai on your next... More

Japan
Top Contributor
58 reviews 58 reviews
25 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 28, 2013

I was in sendai to visit some of our businesses, I choose the Westin Sendai because it was new and I have heard that the staffs speaks English. To my surprise, the receptionist that serve me, tries to speak her Japanese English.At last , I have no choice but to take out my reservations paper. Then, she understood and allocated... More

Was this review helpful? Yes 1
ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to leave this review. We were disappointed to read about the condition of your bed room and have raised our concerns with housekeeping, please accept our apologies for this oversight. Also, It was not RIGHT attitude to solve the problem by duty manager at 2:00AM. We would like to contact with you... More

Walnut Creek, California
Top Contributor
140 reviews 140 reviews
46 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 20, 2013

From the time you arrive the service is great. The hotel design is wonderful the rooms and views are incredible - because the hotel starts at the 26th floor every room has a good view. One morning I awoke to a beautiful view of a rainbow, The amenities were good. The small gym was adequate but it could have used... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, Thank you for taking the time to review The Westin Sendai. It is pleasure that you enjoyed our“Westin Executive Lounge" and other facilities. We share your comment and try to improve our service. And it is great to hear that you looked at a special view (with a rainbow) from the room. Thank you again and we look... More

Top Contributor
68 reviews 68 reviews
68 hotel reviews
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed September 24, 2013

Hotel is new, modern and spacey. Have excellent view, good size gym. Perfect breakfast and delicious. Good value among Sendai, convenience location from JR station u can go anywhere by shinkansei; nearby a lot of restaurant selection also a short walk to the main shopping area. Except from hardware, their services very very attentive especially the chief concierge who was... More

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Dear Guest, We are delighted that you had such a great stay with us and are always happy to read about a great experience. Thank you for letting other reviewers know that our location and about us. We hope you will choose The Westin Sendai on your next visit to Sendai and look forward to welcoming you again. Arigatogozaimasu. With... More

houston, TX
Top Contributor
103 reviews 103 reviews
44 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed September 19, 2013

Very clean and modern hotel right in the heart of Sendai. Rooms are a bit small but very well laid out so you feel that the room is bigger. Had great view overlooking the city and mountains in the distance. Service was first class.

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ウェスティンホテル仙台TWS, 宿泊部 at The Westin Sendai, responded to this review

Thank you very for review The Westin Sendai. We are pleased to hear your word, "first class". Thank you once again and we look forward to welcoming you again. More

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Additional Information about The Westin Sendai

Address: 1-9-1 Ichibancho, Aoba-ku, Sendai, Miyagi Prefecture 980-0811, Japan
Location: Japan > Tohoku > Miyagi Prefecture > Sendai > Kotodai Koen Station , Hirose Dori Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 97 hotels in Sendai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Westin Sendai 4.5*
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