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Hotel New Tsuruta

Certificate of Excellence
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1-14-15 Kitahama, Beppu 874-0920, Oita Prefecture
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1 room 1 guest
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71 Reviews from our TripAdvisor Community

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Traveler rating
    12
    39
    16
    2
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Portuguese first
  • Thai first
  • Any
English first
  • All months
    (71)
  • Mar-May only
    (17)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (20)
  • Dec-Feb only
    (17)
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Kuala Lumpur, Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 2, 2015

The hotel is about 10 minutes walk from JR Beppu station. We stayed one night in the Japanese room with sea view. The room is quite spacious for four adults with two luggage. Wifi is available and it's fast even in the room. The front desk staff are helpful by calling us a cab when we wanted to go to... More 

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ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Yokohama, Japan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 21, 2015

I forgot that I had wanted to review this hotel until I saw their certificate of excellence. The hotel is truly deserving of this award. I stayed here in April for a night only. Beppu doesn't have much but this hotel is near to the old sand bath onsen and a shopping mall. It's really convenient. My room was facing... More 

Was this review helpful? Yes
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Taubate, SP
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2015

Nice traditional big japanese room (ryokan) for a price not so high. Walking distance from the train station, staff speaks poor to no English. Onsen with a view is definitely a plus - buffet in breakfast could be a little better.

Was this review helpful? Yes
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Amsterdam, The Netherlands
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 26, 2015

... This is it! The one accommodation in Japan we had in three weeks that really disappointed. I understand that I might be the only negative review, I'm truly surprised about all the recommendations. We stayed in hotels, hostels, ryokans, capsules, temples these weeks. So yes, I know what is out there. Luxury, simple or even bare bone. But never... More 

Was this review helpful? Yes
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

We are very sorry that you were not satisfied with our services. We will do our best to improve for your satisfaction. We are still waiting your visit when you come to Beppu next time. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 5, 2015

We stayed at this ryokan for 3 days during the Christmas holiday. The room is very big and service was excellent and also good location to acces to anywhere. The hotel has hot spring inside of hotel so it was very nice to have it after long day walk. I will stay this place if I visit Beppu again.

Was this review helpful? Yes
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Hong Kong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 7, 2014

Stayed in Hotel New Tsuruta for one night in a Japanese style room. It was a BIG room with a great view of Beppu Bay. The hotel is about 10 minutes walk from JR Beppu station, and 5 minutes walk from a shopping center. This hotel got both indoor and outdoor hot springs on the 6th floor, worth to try.... More 

Was this review helpful? Yes 1
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Sydney, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 15, 2014

Great location, fantastic view of Beppu bay from our room, hotel is pretty clean, friendly english-speaking staff and reliable old fashioned service. It is very near to local old bath house and train station. Love it!

Review collected in partnership with this hotel

Was this review helpful? Yes
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Singapore, Singapore
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 6, 2013

My family and I was searching for a hotel during the night time. Some of the other hotels were already full and we were lucky to be able to stay at Hotel New Tsuruta for a total of 2 nights. For the first night, we had an accommodation at a ryokan style type of room where we slept on the... More 

Was this review helpful? Yes 1
London
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 28, 2012

A little tired and in need of an uplift but nonetheless quite comfortable and well worth going for a traditional Japanese style room. Futon on the floor and tatami mats. The hot spring baths are on one of the upper floors and in this case they are hot! There is also a sauna and various areas to wash yourself down... More 

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