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Hotel New Tsuruta

Certificate of Excellence
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1-14-15 Kitahama, Beppu 874-0920, Oita Prefecture
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1 room 1 adult
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88 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
59 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 1, 2016

Most rooms in this hotel have ocean view. Onsen bathroom is on 6th floor and the breakfast room is on 8th floor. Although the building itself is not new, it is well maintained and cleaned. Room was spacious and we had a very comfortable stay. Staff are friendly and very helpful. I really enjoyed the flower arrangements displayed in our... More 

Helpful?
Thank triggfish
ホテルニューツルタ, Staff at Hotel New Tsuruta, responded to this review

Thank you stay at your Hotel New Tsuruta . Also when Arriving in Beppu , we are fortunate if you can select a hotel . We look forward staff the also arriving . More 

Hong Kong, China
Level Contributor
62 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 22, 2015

40 years history but you never feel a bit old fashion. Specially when you stay at Beppu, not metropolitan place. Is very ok, room is quite big. the service is good. near the central of Beppu, walking distance you can find starbuck, shopping mall, lot of small restaurant with character. And the hot spring by a bit artificial. Well, only... More 

Helpful?
Thank chanchan_hk
Level Contributor
6 reviews
5 hotel reviews
4 of 5 stars Reviewed November 22, 2015 via mobile

Nice place within walking distance from Beppu station with amenities nearby and the bus terminal just across the street. Place might look abit run down, but in an onsen town, I think it is acceptable. Rooms are either facing the road or at a back alley, the latter could be a little noisy at night as there are many restaurants... More 

Helpful?
Thank Simon_Sng
Singapore
Level Contributor
4 reviews
3 of 5 stars Reviewed November 20, 2015 via mobile

Quite accessible hotel. Conveniently located and near to bus terminal and train station. Has an onsen in the hotel too so you can have onsen day and night. Can try and ask for sea facing room to see the sun rise in the room. However hotel is quite old. The Japanese style rooms while bigger has a very strong tatami... More 

Helpful?
Thank Esther W
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 30, 2015 via mobile

Tsuruta Hotel is an average hotel about 8mins walk from beppu station. Exit east from station, you'll see a statue of "uncle shiny". Walk down the street, keep to the right side; Will pass by a tourist information counter Along the way where u may get information to the hotel n sightseeing. Upon reaching the main road, turn right n... More 

Helpful?
1 Thank Mengxxx
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed October 23, 2015 via mobile

We paid 60$ for tatami room - everything is in good condition, the hotel located 700 meter from main station. Our room on 6th floor with Marine view . Very nice staff !! We found it as a good choice comparing to other offers . Btw - royal host restaurant close the hotel - deeply not recommended ( its not... More 

Helpful?
Thank Gordo90210
Kuala Lumpur, Malaysia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 2, 2015 via mobile

The hotel is about 10 minutes walk from JR Beppu station. We stayed one night in the Japanese room with sea view. The room is quite spacious for four adults with two luggage. Wifi is available and it's fast even in the room. The front desk staff are helpful by calling us a cab when we wanted to go to... More 

Helpful?
1 Thank KHYap
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Yokohama, Japan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 20, 2015

I forgot that I had wanted to review this hotel until I saw their certificate of excellence. The hotel is truly deserving of this award. I stayed here in April for a night only. Beppu doesn't have much but this hotel is near to the old sand bath onsen and a shopping mall. It's really convenient. My room was facing... More 

Helpful?
1 Thank KawaiiBoi
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Taubate, SP
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 28, 2015

Nice traditional big japanese room (ryokan) for a price not so high. Walking distance from the train station, staff speaks poor to no English. Onsen with a view is definitely a plus - buffet in breakfast could be a little better.

Helpful?
Thank guidduarte
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

Thank you for using New Tsuruta this time. We are delightful to have compliments of you. We would be happy if you could choose our hotel again when you visit Beppu next time. Thank you very much for your comments. More 

Amsterdam, The Netherlands
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 26, 2015 via mobile

... This is it! The one accommodation in Japan we had in three weeks that really disappointed. I understand that I might be the only negative review, I'm truly surprised about all the recommendations. We stayed in hotels, hostels, ryokans, capsules, temples these weeks. So yes, I know what is out there. Luxury, simple or even bare bone. But never... More 

Helpful?
1 Thank JaeKry
ホテルニューツルタ, お客様担当マネージャー at Hotel New Tsuruta, responded to this review

We are very sorry that you were not satisfied with our services. We will do our best to improve for your satisfaction. We are still waiting your visit when you come to Beppu next time. More 

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