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Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Kumamoto Prefecture
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Hotel New Otani Kumamoto
Best prices for: 1 room 1 guest
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Ranked #7 of 94 Hotels / Ryokan in Kumamoto
A recent review
3 of 5 stars Reviewed December 4, 2014
Joni Y
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98 reviews from our community

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    22
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 of 5 stars Reviewed December 4, 2014

The hotel is with fair charge and good location. Room is big, clean, and comfortable. Although this hotel is not very modern, but good to hv a few days for travel.

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Hong Kong, China
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed November 27, 2014

Room is spacious in Japan standard. Located very close to JR station. A good choice if you want to catch up morning train on the next day. Room is clean but decoration is a bit old. Very quiet in the dark as most of the shopping malls are near Kumamoto Castle which is about 15-20 mins by tram from hotel.... More 

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Torrance, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2014

This hotel is a 2 min walk from the train and tram stations. There is also a bus stop right next to the hotel for the bus trip to Kumamoto Castle. The room I stayed in was a suite, which they upgraded me to for free. The service here was fantastic! The handle on my roll around suitcase had a... More 

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Waterloo, Belgium
Top Contributor
226 reviews 226 reviews
33 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed September 30, 2014

The location is just excellent, just next to the train station! Tram and tourist bus are also just outside the hotel. Service is good and staff is very helpful. English language knowledge is above Japan standard for hotels, although considered normal for this kind of a hotel. Rooms are nice and bigger than average Japanese hotel rooms. Their breakfast is... More 

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Amsterdam, The Netherlands
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 2, 2014

3 minute walk from the train station and the tram line. The tram will get you to all tourist attractions in Kumamoto cheaply and swiftly. Nice hotel, good room, a bit bigger than usual in Japan, very clean. Good breakfast with Western and Japanese choices. Also close to car rental offices in case you want to explore the Mount Aso/Yufuin/Beppu... More 

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Singapore, Singapore
Top Contributor
54 reviews 54 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 5, 2014

beside the train station.5 min walk only. along the walk you can buy your tram pass at a small booth. so it is very convenient. check in was fast. service staff very attentive. they will bring you to your room and show you the amenities etc. I thought they wanted a tip but no man this is part of their... More 

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 30, 2013

great hotel if your wanting clean, convenient and very friendly staff. Rooms ok by Japan stds and of course very clean. Check in was quick and efficient. Room service was prompt if a little expensive, but the food was good. Good eating adjacent to the hotel

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Hong Kong
Top Contributor
111 reviews 111 reviews
110 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed October 2, 2013

We picked this hotel to be close to the JR station for easy access to Asosan and the Shinkansen with our heavy luggage. It is literally next to the station building. Staff were exceptionally nice and even escorted us to the room and introduced the features. Room was not that small and had a Western-style bathroom (not the 1-piece). The... More 

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Delft, The Netherlands
Top Contributor
333 reviews 333 reviews
78 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed March 25, 2013

Checking in was easy, the room was clean but small (too small for two suitcases), the bed and bathroom were good. The staff was very helpful. If you need to travel by Shinkansen the location is perfect and we even found a really good local restaurant (not in the station, but next to it in the building of another hotel).

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Singapore, Singapore
Top Contributor
120 reviews 120 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed February 24, 2013

Hotel New Otani Kumamoto is located next to Kumamoto Station. The hotel has 130 rooms and five restaurants. We checked into the hotel late afternoon. Check-in was smooth without any problems. The bedroom was rather small, typical of many modern Japanese hotels. There was hardly space for our two suitcases. The bathroom was just as cramped and there was little... More 

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