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All 94 Kumamoto hotels

Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto, Kumamoto Prefecture 860-0047, Japan (Kumamoto Station)
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Hotel New Otani Kumamoto
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Ranked #6 of 94 Hotels / Ryokan in Kumamoto
A recent review
5 of 5 stars reviewed 1 week ago
John P Torrance, California
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74 reviews from our community

Traveler rating
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    35
    19
    2
    0
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Torrance, California
Contributor
13 reviews 13 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel is a 2 min walk from the train and tram stations. There is also a bus stop right next to the hotel for the bus trip to Kumamoto Castle. The room I stayed in was a suite, which they upgraded me to for free. The service here was fantastic! The handle on my roll around suitcase had a... More

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Waterloo, Belgium
Top Contributor
93 reviews 93 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is just excellent, just next to the train station! Tram and tourist bus are also just outside the hotel. Service is good and staff is very helpful. English language knowledge is above Japan standard for hotels, although considered normal for this kind of a hotel. Rooms are nice and bigger than average Japanese hotel rooms. Their breakfast is... More

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Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 2, 2014

3 minute walk from the train station and the tram line. The tram will get you to all tourist attractions in Kumamoto cheaply and swiftly. Nice hotel, good room, a bit bigger than usual in Japan, very clean. Good breakfast with Western and Japanese choices. Also close to car rental offices in case you want to explore the Mount Aso/Yufuin/Beppu... More

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Singapore, Singapore
Top Contributor
50 reviews 50 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 5, 2014

beside the train station.5 min walk only. along the walk you can buy your tram pass at a small booth. so it is very convenient. check in was fast. service staff very attentive. they will bring you to your room and show you the amenities etc. I thought they wanted a tip but no man this is part of their... More

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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 30, 2013

great hotel if your wanting clean, convenient and very friendly staff. Rooms ok by Japan stds and of course very clean. Check in was quick and efficient. Room service was prompt if a little expensive, but the food was good. Good eating adjacent to the hotel

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Hong Kong
Top Contributor
95 reviews 95 reviews
94 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed October 2, 2013

We picked this hotel to be close to the JR station for easy access to Asosan and the Shinkansen with our heavy luggage. It is literally next to the station building. Staff were exceptionally nice and even escorted us to the room and introduced the features. Room was not that small and had a Western-style bathroom (not the 1-piece). The... More

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Delft, The Netherlands
Top Contributor
275 reviews 275 reviews
68 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed March 25, 2013

Checking in was easy, the room was clean but small (too small for two suitcases), the bed and bathroom were good. The staff was very helpful. If you need to travel by Shinkansen the location is perfect and we even found a really good local restaurant (not in the station, but next to it in the building of another hotel).

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Singapore, Singapore
Top Contributor
111 reviews 111 reviews
24 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed February 24, 2013

Hotel New Otani Kumamoto is located next to Kumamoto Station. The hotel has 130 rooms and five restaurants. We checked into the hotel late afternoon. Check-in was smooth without any problems. The bedroom was rather small, typical of many modern Japanese hotels. There was hardly space for our two suitcases. The bathroom was just as cramped and there was little... More

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London, United Kingdom
Top Contributor
178 reviews 178 reviews
48 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed December 3, 2012

After reading that they are located in front of the Kumamoto railway station, I booked a room here. The locals said that after Shinkansen opening, it's location does not seem the best and my business contact came to meet me at the station as they knew it is slightly confusing to get to the hotel from the Shinkansen exit. The... More

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Chiang Mai, Thailand
Senior Contributor
44 reviews 44 reviews
36 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 9, 2012

We stayed one night only and the location next to the train station was great. We also had dinner in a private room in the Chinese restaurant and to our surprise the quality, the service and the presentation of the food was very good. Anyway, not the place I would stay privately but for a business night, it does the... More

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Additional Information about Hotel New Otani Kumamoto

Address: 1-13-1 Kasuga, Nishi-ku, Kumamoto, Kumamoto Prefecture 860-0047, Japan
Location: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto > Kumamoto Station
Price Range (Based on Average Rates): $
Number of rooms: 126
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