We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 76 Kumamoto hotels

Hotel New Otani Kumamoto

1-13-1 Kasuga, Nishi-ku, Kumamoto, Kumamoto Prefecture 860-0047, Japan (Kumamoto Station)
Hotel amenities
Hotel New Otani Kumamoto
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save Saved
You added Hotel New Otani Kumamoto to your Saves list
Ranked #10 of 76 Hotels in Kumamoto
A recent review
5 of 5 stars Reviewed June 2, 2014
SjoerdVXX Amsterdam, The Netherlands
Write a Review

69 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Amsterdam, The Netherlands
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 2, 2014

3 minute walk from the train station and the tram line. The tram will get you to all tourist attractions in Kumamoto cheaply and swiftly. Nice hotel, good room, a bit bigger than usual in Japan, very clean. Good breakfast with Western and Japanese choices. Also close to car rental offices in case you want to explore the Mount Aso/Yufuin/Beppu... More

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
50 reviews 50 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 5, 2014

beside the train station.5 min walk only. along the walk you can buy your tram pass at a small booth. so it is very convenient. check in was fast. service staff very attentive. they will bring you to your room and show you the amenities etc. I thought they wanted a tip but no man this is part of their... More

Was this review helpful? Yes
Kuala Lumpur, Malaysia
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 30, 2013

great hotel if your wanting clean, convenient and very friendly staff. Rooms ok by Japan stds and of course very clean. Check in was quick and efficient. Room service was prompt if a little expensive, but the food was good. Good eating adjacent to the hotel

Was this review helpful? Yes 1
Hong Kong
Top Contributor
89 reviews 89 reviews
88 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed October 2, 2013

We picked this hotel to be close to the JR station for easy access to Asosan and the Shinkansen with our heavy luggage. It is literally next to the station building. Staff were exceptionally nice and even escorted us to the room and introduced the features. Room was not that small and had a Western-style bathroom (not the 1-piece). The... More

Was this review helpful? Yes 1
Delft, The Netherlands
Top Contributor
242 reviews 242 reviews
65 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed March 25, 2013

Checking in was easy, the room was clean but small (too small for two suitcases), the bed and bathroom were good. The staff was very helpful. If you need to travel by Shinkansen the location is perfect and we even found a really good local restaurant (not in the station, but next to it in the building of another hotel).

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
105 reviews 105 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed February 24, 2013

Hotel New Otani Kumamoto is located next to Kumamoto Station. The hotel has 130 rooms and five restaurants. We checked into the hotel late afternoon. Check-in was smooth without any problems. The bedroom was rather small, typical of many modern Japanese hotels. There was hardly space for our two suitcases. The bathroom was just as cramped and there was little... More

Was this review helpful? Yes
London, United Kingdom
Top Contributor
178 reviews 178 reviews
48 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed December 3, 2012

After reading that they are located in front of the Kumamoto railway station, I booked a room here. The locals said that after Shinkansen opening, it's location does not seem the best and my business contact came to meet me at the station as they knew it is slightly confusing to get to the hotel from the Shinkansen exit. The... More

Was this review helpful? Yes 2
Chiang Mai, Thailand
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed September 9, 2012

We stayed one night only and the location next to the train station was great. We also had dinner in a private room in the Chinese restaurant and to our surprise the quality, the service and the presentation of the food was very good. Anyway, not the place I would stay privately but for a business night, it does the... More

Was this review helpful? Yes
Sydney, Australia
Top Contributor
53 reviews 53 reviews
43 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed January 18, 2009

The hotel is located right outside JR Kumamoto station, which is very convenient. However, the city centre (for shopping and Kumamoto Castle), it will have to be reached by tram, the stop is outside the station as well. Is very quiet around the hotel at night, with no nightlife or much restaurants around, so we dine in the hotel for... More

Was this review helpful? Yes
Raleigh, North Carolina
Top Contributor
70 reviews 70 reviews
70 hotel reviews
476 helpful votes 476 helpful votes
4 of 5 stars Reviewed November 18, 2008

My husband, my 2 year old son and myself stayed at this hotel for two nights in late October. This hotel was very comfortable. The rooms were of nice size for Japan. Two twin beds, which were generously sized. Well large enough that i could have my son sleep in bed with one of us and we weren't uncomfortable. The... More

Was this review helpful? Yes 1
Do you own or manage Hotel New Otani Kumamoto?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel New Otani Kumamoto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel New Otani Kumamoto

Address: 1-13-1 Kasuga, Nishi-ku, Kumamoto, Kumamoto Prefecture 860-0047, Japan
Location: Japan > Kyushu-Okinawa > Kumamoto Prefecture > Kumamoto > Kumamoto Station
Price Range (Based on Average Rates): $
Number of rooms: 126
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Recruit Holdings Co Ltd (Inbound), JAPANiCAN, Rakuten and Odigeo so you can book your Hotel New Otani Kumamoto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

27 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (23)
Hotel & grounds (1)
Room/suite (5)
Dining (5)
View from room (1)
Bathroom (1)
Other (10)

Management photos: Courtesy of the property manager

All management photos (5)
Dining (1)
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Hotel New Otani Kumamoto

Enlarge Map
Top-rated Attractions Nearby
No photo provided
Shinmachi Furumachi
Landmarks/ Points of Interest
No photo provided
Kumamoto Wholesale Market
Flea/ Street Markets