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Hotel New Otani Kumamoto

Certificate of Excellence
1-13-1 Kasuga, Nishi-ku, Kumamoto 860-0047, Kumamoto Prefecture
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Hotel New Otani Kumamoto
Best prices for: 1 room 1 guest
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Ranked #7 of 94 Hotels / Ryokan in Kumamoto
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 weeks ago
ShaneAndRobbie Brisbane, Australia
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102 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
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Encinitas, CA
Top Contributor
148 reviews 148 reviews
44 hotel reviews
115 helpful votes 115 helpful votes
2 of 5 stars Reviewed 1 week ago

I had a conference in Kumamoto and I tried for a few other hotels nearer to the main section of town and closer to my conference but all were booked, and the travel agent recommended the New Otani. Since it is a very reputable chain in Japan (with a beautiful hotel in Tokyo in the Akasaka area) I agreed. My... More 

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Brisbane, Australia
Top Contributor
104 reviews 104 reviews
103 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Hotel New Otani in Kumamoto for 2 nights on a recent trip to Japan and thoroughly enjoyed our stay. The room was very reasonably priced, clean, comfortable and quite spacious (for Japan). All the staff were very friendly, efficient and spoke good English - the concierge was especially helpful. The hotel is conveniently positioned about 1... More 

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2 reviews
3 of 5 stars Reviewed December 4, 2014

The hotel is with fair charge and good location. Room is big, clean, and comfortable. Although this hotel is not very modern, but good to hv a few days for travel.

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Hong Kong, China
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 27, 2014

Room is spacious in Japan standard. Located very close to JR station. A good choice if you want to catch up morning train on the next day. Room is clean but decoration is a bit old. Very quiet in the dark as most of the shopping malls are near Kumamoto Castle which is about 15-20 mins by tram from hotel.... More 

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Torrance, California
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2014

This hotel is a 2 min walk from the train and tram stations. There is also a bus stop right next to the hotel for the bus trip to Kumamoto Castle. The room I stayed in was a suite, which they upgraded me to for free. The service here was fantastic! The handle on my roll around suitcase had a... More 

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Waterloo, Belgium
Top Contributor
243 reviews 243 reviews
33 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed September 30, 2014

The location is just excellent, just next to the train station! Tram and tourist bus are also just outside the hotel. Service is good and staff is very helpful. English language knowledge is above Japan standard for hotels, although considered normal for this kind of a hotel. Rooms are nice and bigger than average Japanese hotel rooms. Their breakfast is... More 

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Amsterdam, The Netherlands
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 2, 2014

3 minute walk from the train station and the tram line. The tram will get you to all tourist attractions in Kumamoto cheaply and swiftly. Nice hotel, good room, a bit bigger than usual in Japan, very clean. Good breakfast with Western and Japanese choices. Also close to car rental offices in case you want to explore the Mount Aso/Yufuin/Beppu... More 

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Singapore, Singapore
Top Contributor
57 reviews 57 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 5, 2014

beside the train station.5 min walk only. along the walk you can buy your tram pass at a small booth. so it is very convenient. check in was fast. service staff very attentive. they will bring you to your room and show you the amenities etc. I thought they wanted a tip but no man this is part of their... More 

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Kuala Lumpur, Malaysia
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 30, 2013

great hotel if your wanting clean, convenient and very friendly staff. Rooms ok by Japan stds and of course very clean. Check in was quick and efficient. Room service was prompt if a little expensive, but the food was good. Good eating adjacent to the hotel

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Hong Kong
Top Contributor
112 reviews 112 reviews
111 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed October 2, 2013

We picked this hotel to be close to the JR station for easy access to Asosan and the Shinkansen with our heavy luggage. It is literally next to the station building. Staff were exceptionally nice and even escorted us to the room and introduced the features. Room was not that small and had a Western-style bathroom (not the 1-piece). The... More 

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