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Richmond Hotel Kumamoto Shinshigai

Certificate of Excellence
6-16 Shinshigai, Kumamoto 860-0803, Kumamoto Prefecture
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Richmond Hotel Kumamoto Shinshigai
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Ranked #1 of 94 Hotels / Ryokan in Kumamoto
Certificate of Excellence
A recent review
5 of 5 stars Reviewed April 14, 2015
camomile_herbal_tea Hong Kong
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241 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

a nice cozy hotel with helpful, excellent English speaking staff. great location just next to the main shopping area. clean and the size is fair enough as a hotel in Japan. nice to offer skin care products for female visitor and even my toddler got a teddy bear sponge for bathing! The only downfall is that it is a bit... More 

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Contributor
17 reviews 17 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 12, 2014

Spent here just one night! Amazing, helpful staff! Beautiful and tidy room. Extremaly great restaurant and staff there. Had mackrell for breakfast which was really yummy! Tradictional japanese uniforms which ladies were wearing makes you feel great :)

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Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 3, 2014 via mobile

Stayed here for almost 2 weeks while on a group karate training session, good accommodation, with very helpful staff, modern and basic amenities covered in each room. Very close to shops in Shimotori. I upgraded to the corner room, and from what I've heard it was a good decision, single rooms not big enough for 2 week period.

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Longmont, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 3, 2014

Highly recommend. It is right on the shopping arcade, lots of restaurants, cute shops, nightlife, convenience stores, and everything you would need nearby. Also easy to get to the tram, and walking distance to Kumamoto castle. The staff went above and beyond with every inquiry, and the in-hotel restaurant was a great value and selection. Room was really nice, no... More 

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Hong Kong, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2014

Excellent location. The room is bigger than other business hotel with very good services. Highly recommend! The hotel provides all necessary equipment, a lot of sockets for electricity charging and the breakfast is delicious with good value.

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Adelaide
Top Contributor
54 reviews 54 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 13, 2014

Great place to stay. Staff were very friendly and helpful. The room was very clean and well presented with everything you could want. The location was great with eating places shops, seven eleven etc just outside the front door. An excellent base to see the town, castle and gardens. Would highly recommend.

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Shanghai, China
Contributor
17 reviews 17 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 9, 2014

We booked a great deal online with the hotel that included breakfast. The rooms were small, but well designed and appointed, although no shelf space or luggage space. Staff was very friendly. Breakfast was decent, but not enough supply for side dishes and always seemed to be put away earlier than stated end time. Great location with convenient walk to... More 

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rnt_kumamoto, 支配人 at Richmond Hotel Kumamoto Shinshigai, responded to this review

Thank you for staying and choosing us among a lot of hotels in Kumamoto. We are glad that you had a wonderful time in our hotel. However, we have to apologize about the breakfast. We will improve the service by reflecting your opinion. Thanks again for sending us a precious opinion. We hope to see you in our hotel next... More 

Auckland Region, New Zealand
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 26, 2013

As previous reviewers said, the location is excellent being in the shopping mall area. We ate at the restaurant attached to the hotel and had a lovely meal...got to try horse sashimi...yum...added bonus 10% discount if staying at hotel. Large and comfortable beds, clean rooms. Staff extremely helpful, we had trouble booking accomodation at our next city and the young... More 

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Hong Kong
Contributor
16 reviews 16 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 31, 2013

I stayed in this hotel in mid Oct. Hotel is well managed, good service, nice & clean, room is big in Japanese standard, shower with strong running water which is important for me. Receptionist has good command of English. Excellent location, the pedestrians shopping/walking arcade is just next to this hotel. My stay in this hotel makes me consider to... More 

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Sydney, New South Wales, Australia
Top Contributor
108 reviews 108 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 27, 2013

We stayed in Kumamoto for four nights in August. his hotel was a gem. Very pleasant staff in both the hotel and restaurant. The twin room was a good size and the beds were very comfortable. At the front desk we were given bubble bath, razors etc. Tea and coffee were available in the room. We also has a cute... More 

Was this review helpful? Yes 3
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