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Super Hotel Lohas Kumamoto Natural Hot Springs

Certificate of Excellence
1-30-1 Uoya-machi, Kumamoto 860-0031, Kumamoto Prefecture
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Super Hotel Lohas Kumamoto Natural Hot Springs
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Ranked #16 of 94 Hotels / Ryokan in Kumamoto
Certificate of Excellence
A recent review
4 of 5 stars Reviewed September 30, 2014
Julian D Sevenoaks, United Kingdom
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149 reviews from our community

Traveler rating
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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sevenoaks, United Kingdom
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 30, 2014

This is a modern hotel with very good facilities - excellent onsen, laundry room, garage with a car lift (¥500 to park). We arrived early before the 1500 check-in time (normal in Japan), and someone kept our bags until we returned later. Staff were very helpful, excellent even by the high standards of Japan. Room was comfortable - small, but... More 

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HKG
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 23, 2014

I booked two rooms in this hotel through booking.com . When I check in (around 7PM) front desk staff ask how many people we have, we have total 4 adults and two kids (twin at 7 yrs old). Then the front desk staff asking us need to book one more room instead, so we told them in our entire trip... More 

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bruxelles
Contributor
17 reviews 17 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 4, 2014

The staff was very polite and friendly when I left my luggage before check in time (starts at 3pm, quite common) and when checking in. The eecptionist warned me that the room I had booked was small and the bed narrow - which was made clear anywhile during the booking process. The bed was very comfortable. The breakfast was quite... More 

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Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 7, 2013

Please never stay.at this hotel. The customer service at this hotel really is very bad that I had to make a change and move my whole entire family to another hotel. The front of house staff was very dishonest and very rude. WILL NEVER STAY OR RECOMEND THIS TO ANYONE.

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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 19, 2013

I have stayed in alot of "business" hotels in this country over the years, but this one was sorely disappointing. On the surface this looks like a great value hotel considering the price of the rooms. It looks clean, it seems to have been recently refurbished, and the staff are polite. Also, it had a really luxurious hot spring bath... More 

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Hong Kong, China
Top Contributor
163 reviews 163 reviews
154 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed February 16, 2011

The hotel is not far from the tram station which is about 4 mins walking distance. Service is always good and the room is cozy. the only problem is the air-conditionor in my room, it is either too cold (23'C) or too hot (24'C) which is very wired, i am not sure if this happen to the whole hotel building... More 

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Montreal
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2009

Stayed here with my wife during Golden Week. At 6300yen for a double room, including an amazing breakfast buffet, and onsen bath, what else could you want? For the price, it's hard to beat. The one downside is the location, as it's a bit out of the town centre (as many Superhotels seem to be).

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