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Shiroyama Kanko Hotel

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41-1 Shinshoin-cho, Kagoshima 890-8586 , Kagoshima Prefecture
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613 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
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    (199)
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Zurich, Switzerland
Top Contributor
59 reviews 59 reviews
56 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed three nights at the Shiroyama while travelling around Japan with our 6-years old. The hotel is quite far from downtown, but the free shuttle stops at several points of interests every 1/2 hour or so. It was easy to find upon our arrival in Kagoshima by train. The first that meets you while checking-in is the sight of... More 

Was this review helpful? Yes 1
Napa Valley, California
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Shiroyama Hotel last week for three days. The staff was exceptional in every way. If one of the staff didn't speak fluent English, they would have a person come immediately who did. Everyone was exceedingly friendly and helpful. The spectacular views over the city of Kagoshima and toward the active volcano were breathtaking. Located up on... More 

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ShiroyamaKankoYoyaku, Banquet Department at Shiroyama Kanko Hotel, responded to this review

Thank you very much for staying at Shiroyama Hotel and for taking the time to review our hotel. We were delighted to learn that you enjoyed your stay in our hotel. In particular, we appreciate your feedback regarding our staff. It encourages us to make an effort to have the guests feel satisfied. We are sorry but we have to... More 

Calgary, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 12, 2015 via mobile

I have to say that this hotel was awesome all around! Excellent: Service - All staff was super efficient and friendly. The hotel is so organized, and the entire experience there was unbelievably pleasant. They even drive (would have just been a few minute walk) you to the parking spot. One of the receptionists checked us in remembered us and... More 

Was this review helpful? Yes 4
ShiroyamaKankoYoyaku, Banquet Department at Shiroyama Kanko Hotel, responded to this review

Thank you very much for staying at our hotel. We really appreciate that you have taken the time to write such a detailed review. It seems you had pleasant stay with us. However we are very sorry for the unfortunate experience in our buffet restaurant. We will do our best to improve the service. Thank you so much for kind... More 

Macau, China
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 11, 2015

I return to this hotel after a visit done 20 years ago. It is almost the same. Nice staff, great view of Sakurajima volcano, great onsen and good japonese restaurants. Breakfast is very good but the omelets are divine. I think that if you visit Kagoshima is the place to stay. Location on the top of a hill could let... More 

Was this review helpful? Yes 3
ShiroyamaKankoYoyaku, Banquet Department at Shiroyama Kanko Hotel, responded to this review

Thank you for taking time to review our hotel. We are glad that you came back to visit us once again and we are so happy to hear that you had another enjoyable stay with us. We greatly appreciate that you enjoyed our breakfast because we make a serious commitment to give a good breakfast. We prepare almost 80 dishes... More 

Glastonbury, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 28, 2015

I stayed at the Hotel Shiroyama in Kagoshima while on a trip to the beautiful island of Kyushu at the end of November 2014. Top of my list in this excellent modern hotel was the view - the hotel is perched on top of a hill and is reached up a winding road and through a tunnel. In front is... More 

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ShiroyamaKankoYoyaku, Banquet Department at Shiroyama Kanko Hotel, responded to this review

Thank you very much for staying at Shiroyama Hotel and for taking the time to review our hotel. We apologize for taking a long time to reply to your review. We are really glad to hear that you were satisfied with your stay apart from the size of the bedroom. In particular, we are happy to hear that you were... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 22, 2014

Besides other reviews on the panoramic views, there are two other things impressive: - very large variety of breakfast, especially the Japanese selection. Good quality ! Well operated. - Onsen facility - clean towels are provided on spot. The staff were very friendly and helpful! We forgot one jacket in the room while the shuttle bus is coming, the staff... More 

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Shiroyama_Kanko, Rooms Division Manager at Shiroyama Kanko Hotel, responded to this review

Thank you for your stay at Shiroyama Hotel and for taking time to review our hotel. We are delighted to know that you enjoyed your stay in our hotel and appreciate your feedback regarding our team member's service skills. In particular, we make a special effort to provide a good breakfast for guests because we believe that breakfast provides many... More 

Singapore
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

It's very comfortable and great hotel with perfect hospitality. Sakurajima view was awesome and happened to see its explosion. Hot spring was clean,wide enough,especially outside bath was just fabulous watching the holly mountain in front of you. Best memory during the short stay in Kagoshima.

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Shiroyama_Kanko, Rooms Division Manager at Shiroyama Kanko Hotel, responded to this review

Thank you for your stay at Shiroyama Hotel and for taking time to review our hotel. We appreciate that you were totally satisfied with your stay. It is encouraging for us and we will continue to make an effort to help the guests feel satisfaction. We are also happy to hear that you were satisfied with the view of Mt.... More 

Seoul, South Korea
Contributor
12 reviews 12 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 4, 2014

I'm booked this hotel only for the special experience to see the Mt.Sakurajima having a comfort bath. And it deserves. Although it is not much more than I expected, still special and exotic experience. They supply everything what you need in Bath, and it is complimentary for the staying guest(the fee is almost half of the price hotel stay, so... More 

Was this review helpful? Yes 1
Shiroyama_Kanko, Rooms Division Manager at Shiroyama Kanko Hotel, responded to this review

Thank you for your stay and for taking time to review our hotel. We are glad to hear that you were satisfied with the views and our facilities. Kagoshima is called “Onsen (Hot Spring) Paradise”, because Kagoshima prefecture is ranked the second in Japan in terms of the number of hot spring sources and public baths equipped with natural hot... More 

Washington DC, District of Columbia
Top Contributor
87 reviews 87 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed August 21, 2014

The Shiroyama is on a hilltop somewhat outside of the center city, and located in what appears to be its own park, so there are few outside things within strolling distance. There are several fine restaurants (we can rave about the Tempura bar) but it is worthwhile making reservations in advance, since they tend to get fully booked during popular... More 

Was this review helpful? Yes 1
Shiroyama_Kanko, 経営企画部 at Shiroyama Kanko Hotel, responded to this review

Thank you for your stay at Shiroyama Hotel and for taking time to review our hotel. We hope that you were satisfied with your stay. We feel sorry that it was foggy while you were here because one of our best characteristics is the view from our hotel. In particular, the view from the onsen "Satsuma no Yu" is great,... More 

Tokyo, Japan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 16, 2014

It's located on the hillside of the city of Kagoshima, a city on the almost southern tip of Kyushu Island, a southern most major islands of Japanese archipelago. It has everything you expect from any city hotels, yet the beauty of this hotel is its hot spring open air bath with spectacular view of Sakurajima, an active volcano which erupt... More 

Was this review helpful? Yes 2
Shiroyama_Kanko, Shiroyama_Kanko at Shiroyama Kanko Hotel, responded to this review

Thank you for staying at our hotel and the favorable review you wrote. We appreciate that you were totally satisfied with your stay. Mt. Sakurajima is a famous active volcano in Japan. It has already erupted over 150 times this year. It might scary for tourists, but it has been safe so far and people can come visit and live... More 

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