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Hotel New Otani Hakata

4.0 of 5 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
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Hotel New Otani Hakata
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Hotel New Otani Hakata
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148 reviews from our community

Traveler rating
    25
    83
    34
    5
    1
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42
19
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48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the New Otani for 12 days during a business. The location is a little far from the Hakata train station, but I walked it each day. My room was much larger than I was expecting and very clean. The hotel staff were exceptionally friendly and housekeeping was impeccable. I would definitely stay there again. My only regret... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

I appreciate for your choosing Hotel New Otani Hakata while staying in Fukuoka. And thank you for your pointing out the staff's friendly service of our Hotel. We all staff will do our best with the aim of hotels to be able to relax at any time for all guests. In addition, We are looking forward to seeing you again. More 

Seoul, South Korea
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed 2 nights for the workshop. The Hotel is located close to Tenjin station, where the shopping complex starts along the roadside to Hakata station. Transportation and overall location was very convenient. The hotel itself has a classic "New Otani" atmospheres similar to those other 4~5 star Japanese hotels (Okuraw, Nikko). However, unlike those hotels in other cities, the hotel... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for... More 

Bangkok, Thailand
Top Contributor
220 reviews 220 reviews
58 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 16, 2014

stayed 1 night during visit to Fukuoka in November. the hotel was good, lobby was nice, there is a small souvinir shop there, breakfast was good but not much choice. The room size is normal but not too small like most Japanese hotel in Tokyo, bathroom is roomy. I didn't experience around the hotel much as was quite tired but... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us in Fukuoka. I was so glad to hear you were enjoying your trip and compliments our hotel. We all are looking forward to seeing you again in near future. More 

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 3, 2014

Stayed at the hotel only for one night in a double room. The room - like the rest of the hotel - was very clean, but the rounded windows and the plasticky bathroom made the room feel a bit like a caravan or a cabin on a ship. The staff of the hotel was very attentive and helpful and the... More 

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Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 10, 2014

Was on a family road trip around Kyushu and picked Kumamoto as a pit stop. Amongst other hotel reviews in the area, this one was said to be clean. That was pretty much it. Hotel was indeed clean. There was a hassle though; hotel does not have it's own driveway so unloading from the car had to be by the... More 

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Derbyshire
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 5, 2014

I really enjoyed my stay in the New Otani Hakata in Fukuoka. I was in Fukuoka for business and had stayed on the waterfront, but it was too remote. I then moved to the New Otani and it was great! Great service, great rooms, great location! It is a 10 minute walk from the shopping district. It is on top... More 

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Cairo, Egypt
Top Contributor
95 reviews 95 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 17, 2014

This hotel used to be one of the few main luxury hotels in Fuuoka, and related to the Imperial family when they visit the area. With a sprawl of hotels in Fukuoka in recent years, New Otani still retains its elegance and character. From check-in to check-out, service is escellent when needed. Space is huge by standards of Japan from... More 

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Singapore, Singapore
Top Contributor
64 reviews 64 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 26, 2014

The hotel is of an acceptable standard for business traveller. Room feels tired; time to refurbish. Just basic amenities provided. Wi-Fi connection tends to get unsteady especially at night. Good selection for breakfast. Concierge team is very attentive. The hotel has a supermarket next to it (very convenient if you would like to grab some essentials or even cheap fresh... More 

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Westwood, California
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 16, 2014

Wonderful staffs greet us as soon as we arrived. As a member of NOC, we checked in at a special desk, and everything was ready for us. We got the triple room, so room is pretty spacious. The furniture is a bit dated, but in great shape and the room is spotless. The hotel is about one subway stop from... More 

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Paris, France
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 16, 2014

Overall a good experience, but it lacks the plus of a 4*. Check-in time is 2pm, that means literally no one at check-in desk at 11am! Location average, Room very small as always in Japan but OK. Very old bathroom, The hotel needs a refurbishment. Great breakfast.

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Additional Information about Hotel New Otani Hakata

Address: 1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
Phone Number:
Location: Japan > Kyushu-Okinawa > Fukuoka Prefecture > Fukuoka > Tenjin Station
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel New Otani Hakata 4*
Number of rooms: 387
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Also Known As:
New Otani Hakata Hotel
Hotel Style:
#16 Luxury Hotel in Fukuoka
#28 Business Hotel in Fukuoka

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