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Hotel New Otani Hakata

4.0 of 5
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1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
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1 room 1 adult
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Hotel New Otani Hakata
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210 Reviews from our TripAdvisor Community

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Hong Kong, China
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Usually the Japanese are famous for their hospitality and attention to detail, but I was in shock to receive such service. I was given the run around when I asked to borrow a bathroom scale. First, it was go to lobby to pick it up, then it was bring whatever you want to us and we will weigh it. After... More 

Helpful?
Thank Jonathan C
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata, and letting us know this matter. We apologize for any inconvenience this may have caused you. There was no the scale available for lending the guest then, but the staff couldn't explain it well. We had no spare at that time, so the staff had been waiting for you to... More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed five nights at the New Otani during Hakata visit with my family. It is also very good for have 4 bed room. Thank you the handsome bellboy to introduce a great noodle restaurant nearby. Must come again.

Helpful?
Thank Kent L
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad that you enjoyed the family trip. We are looking forward to seeing you again. More 

Subang Jaya, Malaysia
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

A old but reasonably well maintained hotel, which is quite logistically located. Since it is a older building the rooms are slightly bigger and more spacious then the newer ones. Friendly and helpful staff. Cafe is rather small but the buffet spread is pretty good.

Helpful?
Thank meaningremission
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for our hotel. We are looking forward to seeing you again. More 

Bangkok, Thailand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I've spent 3 days at the new Otani and found that the place is so easy to getting around, bus stop right opposite and subway in just a minute walk. There's also 24hrs Sunny supermarket nearby which I really like. The room is clean & cozy, bathroom a but small but that's quite acceptable. Breakfast need improvement!

Helpful?
1 Thank webganZter
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for the location, the room. However, for breakfast, we will strive to satisfy the customer. We are looking forward to seeing you again. More 

Novi, Michigan
Level Contributor
3 reviews
4 of 5 stars Reviewed October 23, 2015 via mobile

Nice size rooms, very friendly staff. I forgot my adapter, got one sent to my room within few mins of asking. 2 mins from subway, 10 min bus ride to the airport and walkable distance to the main shopping areas. Free Wifi works very well, both in the room and the lobby.

Helpful?
Thank rampav
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to hear that you were satisfied with your staying and enjoying your trip. We are looking forward to seeing you again. More 

Broadbeach, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 13, 2015

Hotel New Otani Hakata was our last hotel in our 2 week Japan Family Adventure. We chose this hotel because it gave us a Quad Share option. The room was massive, effectively 2 hotel rooms made into one by removing the interconnecting door completely. It was good to have the space to pack our bags properly before our flights home.... More 

Helpful?
Thank Jandjandsome
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for the room, the staff, the location. However, regarding the power point, we apologize for having made you feel uncomfortable. We will use your comments as reference from now on. We are looking forward to seeing you again. More 

Level Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed October 6, 2015 via mobile

I stayed here 2 nights. I like this hotel so much. Room is very clean and comfortable bed. Breakfast is great because you can choose 2 varies of it at the ground floor or 4th floor. (Bento) location is good because you can walk to the shopping zone. I love this hotel too much!!!

Helpful?
1 Thank benzwinwin
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying at Hotel New Otani Hakata. We are so glad to see your compliments for our hotel, the location and breakfast. We are looking forward to see you again. More 

Hong Kong Region, China
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 6, 2015

My family visit Fukuoka in August and stayed at the Hotel for 6 nights.The Hotel is situated near the main shopping area, Tinjin which is around 10 minutes by taxi costing you approx JPY800. Surrounded with 24-hour convenience store, 7-Eleven, Family Mart and Sunny, all within 5-10 minutes walk. A lot of eating places, traditional Japanese Grilled Food, Fusion Food,... More 

Helpful?
2 Thank 989Sport
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your recent staying in Hotel New Otani Hakata. We were so glad to hear that you were satisfied with your staying and enjoying your trip. We appreciate you for complimenting the location, our guest room, staff and so on. We all staff will do our best with the aim of hotels to be able to relax at... More 

Hong Kong, China
2 reviews
4 of 5 stars Reviewed July 31, 2015

I stayed at the hotel when I was on a tour. I stayed for 2 nights and the room was very comfortable. The bed was soft, the bathroom was clean. The WiFi was good and the food there was fast too, although I hoped there were different kinds of food at the morning buffet. There were also 2 restaurants and... More 

Helpful?
Thank Derek0624
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your recent staying in Hotel New Otani Hakata. I was so glad to see you were satisfied with your staying and enjoying your trip. We appreciate for your compliment about our staff. We are looking forward to seeing you again. More 

Hong Kong
Level Contributor
149 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed July 18, 2015

The location of this hotel is fine, just about 10 minutes walk to Tenjin, the shopping centre. A large supermarket is right next to the hotel, open from 8:00am till 9:00pm. It's an old & traditional Japanese hotel. The size of standard room is almost 300 sq ft. It takes about 40 minutes by airport bus from the Fukuoka Int'l... More 

Helpful?
Thank CChanHK
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you so much for your taking the time to write your experience to us during your previous stay. We are truly sorry that you had such a disappointing visit because of the poor customer service you received. The English skill of our staff should be brushed up more. In addition, we apologize for causing you inconvenience about our hotel... More 

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