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Hotel New Otani Hakata

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1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
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Hotel New Otani Hakata
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Hotel New Otani Hakata
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157 reviews from our community

Traveler rating
    27
    87
    36
    5
    2
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45
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Top Contributor
63 reviews 63 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were given a smoking room but managed to change to a non-smoking room. Not sure if this issue is due to the tour leader or not. Other than that there is not much complain about the hotel. Tour bus cannot stop in front of the lobby due to low ceiling, but I don't think it affects most people.

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying with us at Hotel New Otani Hakata. We appreciate to get a valuable feedback about non-smoking room. We are working on the expansion of the non smoking area recently. It will take a little more time until everything done. But we are looking forward to seeing you again. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

My hubby and I stayed for 2 days after driving to Hiroshima, didn't love Fukuoka or this hotel. When I was booking a couple months ago it was almost impossible to find a non-smoking room with a large-ish sized bed. Our view from the 9th floor was pretty decent. The rooms are very dated and don't have a card entry... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for... More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed March 14, 2015

It's an above average hotel with a very good manner from its frontdesk and all the bellboys. The furniture and toilet is very good. With an exception of television channel which all are japanese language and no english channel at all.. but lately I have found that most hotel in Japan do not provide english channel in their TV.

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your recent stay with us at Hotel New Otani Hakata. Your comments towards our hotel team are reassuring and will definitely motivate them to continuously provide the high quality of services. On the other hand, we feel very sorry about television. We were short of explanation about television for foreign visitors though we have both Japanese and... More 

Hong Kong, China
Top Contributor
240 reviews 240 reviews
89 hotel reviews
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed March 4, 2015

I was pleasantly surprised by this hotel, which is one of those luxury business hotels which offer good price and comfort. It's a cheap 1900 yen taxi ride direct from the airport. Front staffs are very friendly, and offered a free upgrade to me for a somewhat huge (for Japanese standard) twin share room on the 7th floor. I was... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

I appreciate for your choosing Hotel New Otani Hakata while staying in Fukuoka. And thank you for your pointing out the staff's friendly service of our Hotel. We all staff will do our best with the aim of hotels to be able to relax at any time for all guests. In addition, We are looking forward to seeing you again. More 

West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed at the New Otani for 12 days during a business. The location is a little far from the Hakata train station, but I walked it each day. My room was much larger than I was expecting and very clean. The hotel staff were exceptionally friendly and housekeeping was impeccable. I would definitely stay there again. My only regret... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

I appreciate for your choosing Hotel New Otani Hakata while staying in Fukuoka. And thank you for your pointing out the staff's friendly service of our Hotel. We all staff will do our best with the aim of hotels to be able to relax at any time for all guests. In addition, We are looking forward to seeing you again. More 

Seoul, South Korea
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed 2 nights for the workshop. The Hotel is located close to Tenjin station, where the shopping complex starts along the roadside to Hakata station. Transportation and overall location was very convenient. The hotel itself has a classic "New Otani" atmospheres similar to those other 4~5 star Japanese hotels (Okuraw, Nikko). However, unlike those hotels in other cities, the hotel... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for... More 

Bangkok, Thailand
Top Contributor
220 reviews 220 reviews
58 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed November 16, 2014

stayed 1 night during visit to Fukuoka in November. the hotel was good, lobby was nice, there is a small souvinir shop there, breakfast was good but not much choice. The room size is normal but not too small like most Japanese hotel in Tokyo, bathroom is roomy. I didn't experience around the hotel much as was quite tired but... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us in Fukuoka. I was so glad to hear you were enjoying your trip and compliments our hotel. We all are looking forward to seeing you again in near future. More 

Tokyo, Japan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 3, 2014

Stayed at the hotel only for one night in a double room. The room - like the rest of the hotel - was very clean, but the rounded windows and the plasticky bathroom made the room feel a bit like a caravan or a cabin on a ship. The staff of the hotel was very attentive and helpful and the... More 

Was this review helpful? Yes 1
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 10, 2014

Was on a family road trip around Kyushu and picked Kumamoto as a pit stop. Amongst other hotel reviews in the area, this one was said to be clean. That was pretty much it. Hotel was indeed clean. There was a hassle though; hotel does not have it's own driveway so unloading from the car had to be by the... More 

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Derbyshire
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 5, 2014

I really enjoyed my stay in the New Otani Hakata in Fukuoka. I was in Fukuoka for business and had stayed on the waterfront, but it was too remote. I then moved to the New Otani and it was great! Great service, great rooms, great location! It is a 10 minute walk from the shopping district. It is on top... More 

Was this review helpful? Yes 2
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