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Hotel New Otani Hakata

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1-1-2 Watanabe-Dori, Chuo-ku, Fukuoka 810-0004, Fukuoka Prefecture
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1 room 1 guest
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Hotel New Otani Hakata
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181 Reviews from our TripAdvisor Community

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Traveler rating
    35
    98
    41
    5
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (181)
  • Mar-May only
    (44)
  • Jun-Aug only
    (51)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (47)
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Hong Kong, China
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel when I was on a tour. I stayed for 2 nights and the room was very comfortable. The bed was soft, the bathroom was clean. The WiFi was good and the food there was fast too, although I hoped there were different kinds of food at the morning buffet. There were also 2 restaurants and... More 

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your recent staying in Hotel New Otani Hakata. I was so glad to see you were satisfied with your staying and enjoying your trip. We appreciate for your compliment about our staff. We are looking forward to seeing you again. More 

Hong Kong
Level Contributor
142 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed July 18, 2015

The location of this hotel is fine, just about 10 minutes walk to Tenjin, the shopping centre. A large supermarket is right next to the hotel, open from 8:00am till 9:00pm. It's an old & traditional Japanese hotel. The size of standard room is almost 300 sq ft. It takes about 40 minutes by airport bus from the Fukuoka Int'l... More 

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you so much for your taking the time to write your experience to us during your previous stay. We are truly sorry that you had such a disappointing visit because of the poor customer service you received. The English skill of our staff should be brushed up more. In addition, we apologize for causing you inconvenience about our hotel... More 

Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 22, 2015

I stayed 2 nights there. The hotel located far from Tenjin and Cannal Plaza around 1.5 Km. (640-720 Yen by Taxi) Room is so big and comfortable. You can choose to have breakfast by Tradition Japanese (14th Floor)or buffet(1st Floor). Recommend for Buffet is better because vary kind of foods.

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you so much for writing a review about recent stay at Hotel New Otani Hakata. We are so glad to hear that you were satisfied with our room comfort and breakfast. About our location, we have a lot of busses for Tenjin and Hakata station without waiting. I hope you feel free to ask our desk clerk how to... More 

Kuala Lumpur, Malaysia
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed April 21, 2015

We were given a smoking room but managed to change to a non-smoking room. Not sure if this issue is due to the tour leader or not. Other than that there is not much complain about the hotel. Tour bus cannot stop in front of the lobby due to low ceiling, but I don't think it affects most people.

Was this review helpful? Yes 1
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your staying with us at Hotel New Otani Hakata. We appreciate to get a valuable feedback about non-smoking room. We are working on the expansion of the non smoking area recently. It will take a little more time until everything done. But we are looking forward to seeing you again. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 16, 2015

My hubby and I stayed for 2 days after driving to Hiroshima, didn't love Fukuoka or this hotel. When I was booking a couple months ago it was almost impossible to find a non-smoking room with a large-ish sized bed. Our view from the 9th floor was pretty decent. The rooms are very dated and don't have a card entry... More 

Was this review helpful? Yes 1
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for... More 

Jakarta, Indonesia
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed March 14, 2015

It's an above average hotel with a very good manner from its frontdesk and all the bellboys. The furniture and toilet is very good. With an exception of television channel which all are japanese language and no english channel at all.. but lately I have found that most hotel in Japan do not provide english channel in their TV.

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your recent stay with us at Hotel New Otani Hakata. Your comments towards our hotel team are reassuring and will definitely motivate them to continuously provide the high quality of services. On the other hand, we feel very sorry about television. We were short of explanation about television for foreign visitors though we have both Japanese and... More 

Hong Kong, China
Level Contributor
276 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
4 of 5 stars Reviewed March 4, 2015

I was pleasantly surprised by this hotel, which is one of those luxury business hotels which offer good price and comfort. It's a cheap 1900 yen taxi ride direct from the airport. Front staffs are very friendly, and offered a free upgrade to me for a somewhat huge (for Japanese standard) twin share room on the 7th floor. I was... More 

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マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

I appreciate for your choosing Hotel New Otani Hakata while staying in Fukuoka. And thank you for your pointing out the staff's friendly service of our Hotel. We all staff will do our best with the aim of hotels to be able to relax at any time for all guests. In addition, We are looking forward to seeing you again. More 

West Palm Beach, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed at the New Otani for 12 days during a business. The location is a little far from the Hakata train station, but I walked it each day. My room was much larger than I was expecting and very clean. The hotel staff were exceptionally friendly and housekeeping was impeccable. I would definitely stay there again. My only regret... More 

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

I appreciate for your choosing Hotel New Otani Hakata while staying in Fukuoka. And thank you for your pointing out the staff's friendly service of our Hotel. We all staff will do our best with the aim of hotels to be able to relax at any time for all guests. In addition, We are looking forward to seeing you again. More 

Seoul, South Korea
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed 2 nights for the workshop. The Hotel is located close to Tenjin station, where the shopping complex starts along the roadside to Hakata station. Transportation and overall location was very convenient. The hotel itself has a classic "New Otani" atmospheres similar to those other 4~5 star Japanese hotels (Okuraw, Nikko). However, unlike those hotels in other cities, the hotel... More 

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for your time writing your experience during your previous stay with us. We were sorry to hear that your stay was not up to your expectation, and have already taken all your comments into consideration. They have all been shared with our management team, and actions in process to review and improve lacking areas. Thank you again for... More 

Bangkok, Thailand
Level Contributor
219 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed November 16, 2014

stayed 1 night during visit to Fukuoka in November. the hotel was good, lobby was nice, there is a small souvinir shop there, breakfast was good but not much choice. The room size is normal but not too small like most Japanese hotel in Tokyo, bathroom is roomy. I didn't experience around the hotel much as was quite tired but... More 

Was this review helpful? Yes
マネージメントサービス, マネージャー at Hotel New Otani Hakata, responded to this review

Thank you for staying with us in Fukuoka. I was so glad to hear you were enjoying your trip and compliments our hotel. We all are looking forward to seeing you again in near future. More 

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