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New Grand Hotel

Certificate of Excellence
10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
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Best prices for: 1 room 1 guest
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448 reviews from our community

Traveler rating
    158
    224
    51
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (448)
  • Mar-May only
    (123)
  • Jun-Aug only
    (90)
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    (118)
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    (117)
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Taipei
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed in this hotel for a night to avoid the midnight rush of catching the last train back to Tokyo. It was a pretty small hotel situated beside a park and facing the ocean. However, it was really convenient as it was just a stone's throw away from Yokohama Chinatown. I stayed in a room that used to be... More 

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Singapore
Top Contributor
85 reviews 85 reviews
31 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

1. Great location - taking Exit 1 of Motomachi-Chukagai station, it is 20m to Chinatown on your left and 30m to New Grand Hotel to your right. 2. No issues communicating - English is spoken and understood. 3. Rooms - spacious, clean and modern. My corner room (1307) had views of the bay area and park. Tips: 4. Concierge (Ms... More 

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La Palma
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2015

We were booked on a Princess cruise out of Yokohama in Sep 14. A friend recommended that we stay and sightsee in Yokohama before our trip as we have been to Tokyo three times before. A Japanese travel agent recommended the New Grand and she was right on. The hotel is located across the street from Yamashita Park and right... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for posting your review. We are delighted to know that you had an enjoyable stay experience in Yokohama. We hope you would return for a future cruise in Japan. We look forward to hosting you again. More 

Top Contributor
59 reviews 59 reviews
17 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

No flexibility with early check in. After flying for 12 hours most hotels have some flexibility if the room is available, but not here. The cost is per hour and literally calculated down to the very last yen. However there wasn't that efficiently to explain there would be a person hanging from a rope looking into our room while cleaning... More 

Was this review helpful? Yes 4
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you for taking the time to post a review about your stay with us. We apologize that we were not able to provide the room for you after arriving from the long flight and the discomfort you were put through at our hotel. We will take your comment very seriously and make our every effort to ensure all our... More 

Newtown, Connecticut
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2015

Went to Japan for the first time. I was on business and the Hotel New Grand was booked for me. The room was very good and an outlet adapter was provided. My package came with a breakfast buffet which was excellent. The restaurant overlooked the bay/harbor and he staff was attentive. I worked with the concierge for sightseeing and travel... More 

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ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We are grateful to you for writing us such a kind comment. We conveyed your kind comments to`le Normandie`andour Concierge. We always try hard to provide the best possible service to our customers and their satisfaction is our reward. We all hope to see you again in the future. More 

2 reviews
4 of 5 stars Reviewed December 9, 2014

Stayed here for one week. The subway station is only one block away. Also close to Chinatown! Nice location with Eggs 'N Things restaurant nearby for breakfast! They have an English menu but they don't open until 9:00am. The Cafe is wonderful for lunch or dinner. We had a lovely time here!

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ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for sending us your kind letter. Our coffee shop "The Cafe"isfacing the beautifl"Yamashita park Avenue"which is selected as one of the 100 best roads in Japan. We hope you didn`t miss our must-try-dishes such as Seafood Doria,Spaghetti Napolitan and Pudding a la mode. More 

Sarasota, Florida
Top Contributor
115 reviews 115 reviews
77 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed December 4, 2014

In perspective, their are 2 best locations in Yokohama. One is waterfront Minato-Mirai and the second is waterfront Yamashita Park where this hotel is located. This hotel is both historical and modern and located just minutes from the subway, but more importantly the main entrance to Chinatown and across the street from the waterfront and Yamashita Park. The hotel staff... More 

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ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We appreciate you taking your precious time to write us a kind comment. Our staff is very delighted by receiving your comment. We would like you to drop by our concierge desk next time you visit our hotel. They will be very happy to assist you for searching resutaurants,stores and anything you are looking for. More 

Colchester, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 17, 2014

Stayed here for one night as part of an organised trip. I was in a room in the new part of the hotel which had a fantastic view out across the harbour. The room was very comfortable & had the best bed I slept on in my two week stay in Japan! The breakfast was also a high quality particularly... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you so much for your kind comment. It is our tradition to serve the bacon carefully cooked asa crisp asa possible,and the guests especially from western countries love this way. We hope you will visit us again and would like you to enjoy the comfort of our room and enjoy delicious food of our resutaurant. More 

Venice, Florida
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 24, 2014

We were booked into the New Grand for what was supposed to be a one night stay prior to sailing on a cruise out,of Yokohama. We wound up staying for five nights because of a typhoon. The room was beautiful, overlooking the sea. We were in the new wing of the hotel. The original part of the hotel has just... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for taking your time to write us your kind comment. Concierge is very delighted to receive your message as it is their great pleasure to make the customers happier. The customers satisfaction is our reward and we are also happy to know that we now have another couple of fan of Yokohama. We are looking forward... More 

Melbourne, Australia
Top Contributor
82 reviews 82 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 15, 2014

I love this place. Beside the centuary old hotel, a new sibling has sprung up and is pretty luxurious. But, the past is not forgotten, the old hotel explains her history with a small museum of photographs and memorabilia. The Japanese do clean very well, and this hotel is sparkling with great views over the busy bay. I dined in... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We are grateful for your kind comment about our hotel. Our main building is designated as an industrial modernization heritage by Ministry of Economy, Trade and Industry. We will keep our every effort to persist into the future and help our guests have wonderful memories of our hotel. We are looking forward to serving you again. More 

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