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New Grand Hotel

Certificate of Excellence
10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
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New Grand Hotel
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471 reviews from our community

Traveler rating
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    51
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (471)
  • Mar-May only
    (146)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (117)
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed the views, room size, helpful staff and position of this hotel. It is an easy walk to rail lines, buses and taxis at the door. After a ful day of sightseeing, it was good to return to our spacious and comfortable room

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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We were pre-booked into this hotel by local Japanese friends and it wasn't until we arrived that we realised the hotel had such an amazing history. The hotel is situated in a great location near Yokohama Chinatown, Yokohama Marine Tower and Yamashite Park. Also walking distance to Yokohama Stadium. Rooms are a great size with a awesome view of the... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We are very grateful to you for writing us such a heart-warming comment. We are so delighted to know that you enjoyed your stay at our hotel. How our guests enjoy thier stay at our hotel is always our biggest concern. We will be looking forward to seeing you, your family and your Japanese friends in the near future. More 

Beijing, China
Contributor
18 reviews 18 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a 3 night stay here as part of a conference. Lovely park across the street, good restaurants within walking distance, and a nearby Starbuck's for the caffeine fix. Rooms were fine; breakfast buffet was adequate. Good service.

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ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

thank you very much for your review. We recommend that you stop by our coffee shop looking out the beautiful Gingko Avenue next time you visit us. You can hav as much as you would like of our aromatic European style coffee there. More 

Hong Kong
Contributor
11 reviews 11 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was actually skeptical going there but I have to say, I was pleasantly surprised by the hotel. The entrance was great and English was not a problem. Check-in was very smooth. The room was surprisingly spacious and VERY clean. While it did not have a refridgerator, it seemed to have everything else. I needed. My adaptor did not work... More 

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ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for your feedback. We hope you will enjoy another stay soon. More 

Taipei
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed in this hotel for a night to avoid the midnight rush of catching the last train back to Tokyo. It was a pretty small hotel situated beside a park and facing the ocean. However, it was really convenient as it was just a stone's throw away from Yokohama Chinatown. I stayed in a room that used to be... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for writing us your comment. We are pleased to know you enjoyed your stay at our hotel. We hope to see you again soon. More 

Singapore
Top Contributor
90 reviews 90 reviews
32 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed March 17, 2015

1. Great location - taking Exit 1 of Motomachi-Chukagai station, it is 20m to Chinatown on your left and 30m to New Grand Hotel to your right. 2. No issues communicating - English is spoken and understood. 3. Rooms - spacious, clean and modern. My corner room (1307) had views of the bay area and park. Tips: 4. Concierge (Ms... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We are very grateful to you for writing us such a nice review. We passed on your comment to Ms Yuko Ono. We will now pass on to you that she was so gratified and encouraged by your comment. Please come and see us again next time you and your family visit Japan. We are looking forward to serving you... More 

La Palma
Reviewer
5 reviews 5 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 3, 2015

We were booked on a Princess cruise out of Yokohama in Sep 14. A friend recommended that we stay and sightsee in Yokohama before our trip as we have been to Tokyo three times before. A Japanese travel agent recommended the New Grand and she was right on. The hotel is located across the street from Yamashita Park and right... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for posting your review. We are delighted to know that you had an enjoyable stay experience in Yokohama. We hope you would return for a future cruise in Japan. We look forward to hosting you again. More 

Top Contributor
68 reviews 68 reviews
19 hotel reviews
115 helpful votes 115 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

No flexibility with early check in. After flying for 12 hours most hotels have some flexibility if the room is available, but not here. The cost is per hour and literally calculated down to the very last yen. However there wasn't that efficiently to explain there would be a person hanging from a rope looking into our room while cleaning... More 

Was this review helpful? Yes 5
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you for taking the time to post a review about your stay with us. We apologize that we were not able to provide the room for you after arriving from the long flight and the discomfort you were put through at our hotel. We will take your comment very seriously and make our every effort to ensure all our... More 

Newtown, Connecticut
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 29, 2015

Went to Japan for the first time. I was on business and the Hotel New Grand was booked for me. The room was very good and an outlet adapter was provided. My package came with a breakfast buffet which was excellent. The restaurant overlooked the bay/harbor and he staff was attentive. I worked with the concierge for sightseeing and travel... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

We are grateful to you for writing us such a kind comment. We conveyed your kind comments to`le Normandie`andour Concierge. We always try hard to provide the best possible service to our customers and their satisfaction is our reward. We all hope to see you again in the future. More 

2 reviews
4 of 5 stars Reviewed December 9, 2014

Stayed here for one week. The subway station is only one block away. Also close to Chinatown! Nice location with Eggs 'N Things restaurant nearby for breakfast! They have an English menu but they don't open until 9:00am. The Cafe is wonderful for lunch or dinner. We had a lovely time here!

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at New Grand Hotel, responded to this review

Thank you very much for sending us your kind letter. Our coffee shop "The Cafe"isfacing the beautifl"Yamashita park Avenue"which is selected as one of the 100 best roads in Japan. We hope you didn`t miss our must-try-dishes such as Seafood Doria,Spaghetti Napolitan and Pudding a la mode. More 

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