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Hotel New Grand

Certificate of Excellence
10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
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489 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (489)
  • Mar-May only
    (151)
  • Jun-Aug only
    (103)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (117)
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Tokyo, Japan
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Located adjacent to Yokohama Chinatown, this hotel is unbeatable when it comes to service. I have stayed here on a number of occasions, and each time I am impressed by the courtesy and friendliness of the hotel staff. The rooms are comfortable and clean, and if you book a room on a higher floor ,you will enjoy a wonderful view... More 

Was this review helpful? Yes
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

I visit New Grand Hotel in a business trip. Is one of the best hotels in the area. I could say that is cheap for the services that is provided. Excellent staff. Is located at the seaside which offers a very nice romantic walk day or night. Big rooms with all comforts and a award winning, as one of the... More 

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Auckland Region, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel is just beautiful. Room is large and bed very comfortable. Wifi perfect. Staff super friendly and helpful. Lovely location. Close to train station. Amazing view of the ferrish wheel and water. Room service menu is a little disappointing and quite expensive

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for letting us know how much you enjoyed your stay at our hotel. We will be looking forward to your return soon. Also,we appreciate your honest review toward our room service. It will be regarded as valuable and shared our company. More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We enjoyed the views, room size, helpful staff and position of this hotel. It is an easy walk to rail lines, buses and taxis at the door. After a ful day of sightseeing, it was good to return to our spacious and comfortable room

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing us such a kind comment. We are so pleased to konw that you enjoyed your stay at the Hotel New Grand. We do hope you will come and visit us again in the future. More 

Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 2, 2015

We were pre-booked into this hotel by local Japanese friends and it wasn't until we arrived that we realised the hotel had such an amazing history. The hotel is situated in a great location near Yokohama Chinatown, Yokohama Marine Tower and Yamashite Park. Also walking distance to Yokohama Stadium. Rooms are a great size with a awesome view of the... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for writing us such a heart-warming comment. We are so delighted to know that you enjoyed your stay at our hotel. How our guests enjoy thier stay at our hotel is always our biggest concern. We will be looking forward to seeing you, your family and your Japanese friends in the near future. More 

Beijing, China
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 30, 2015

Enjoyed a 3 night stay here as part of a conference. Lovely park across the street, good restaurants within walking distance, and a nearby Starbuck's for the caffeine fix. Rooms were fine; breakfast buffet was adequate. Good service.

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ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

thank you very much for your review. We recommend that you stop by our coffee shop looking out the beautiful Gingko Avenue next time you visit us. You can hav as much as you would like of our aromatic European style coffee there. More 

Hong Kong
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 22, 2015

I was actually skeptical going there but I have to say, I was pleasantly surprised by the hotel. The entrance was great and English was not a problem. Check-in was very smooth. The room was surprisingly spacious and VERY clean. While it did not have a refridgerator, it seemed to have everything else. I needed. My adaptor did not work... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your feedback. We hope you will enjoy another stay soon. More 

Taipei
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed March 25, 2015

I stayed in this hotel for a night to avoid the midnight rush of catching the last train back to Tokyo. It was a pretty small hotel situated beside a park and facing the ocean. However, it was really convenient as it was just a stone's throw away from Yokohama Chinatown. I stayed in a room that used to be... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing us your comment. We are pleased to know you enjoyed your stay at our hotel. We hope to see you again soon. More 

Singapore
Level Contributor
91 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed March 17, 2015

1. Great location - taking Exit 1 of Motomachi-Chukagai station, it is 20m to Chinatown on your left and 30m to New Grand Hotel to your right. 2. No issues communicating - English is spoken and understood. 3. Rooms - spacious, clean and modern. My corner room (1307) had views of the bay area and park. Tips: 4. Concierge (Ms... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for writing us such a nice review. We passed on your comment to Ms Yuko Ono. We will now pass on to you that she was so gratified and encouraged by your comment. Please come and see us again next time you and your family visit Japan. We are looking forward to serving you... More 

La Palma
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 3, 2015

We were booked on a Princess cruise out of Yokohama in Sep 14. A friend recommended that we stay and sightsee in Yokohama before our trip as we have been to Tokyo three times before. A Japanese travel agent recommended the New Grand and she was right on. The hotel is located across the street from Yamashita Park and right... More 

Was this review helpful? Yes 2
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for posting your review. We are delighted to know that you had an enjoyable stay experience in Yokohama. We hope you would return for a future cruise in Japan. We look forward to hosting you again. More 

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