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Hotel New Grand

Certificate of Excellence
10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
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1 room 1 adult
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Hotel New Grand
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593 Reviews from our TripAdvisor Community

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sydney
Level Contributor
263 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lives up to its name in one way. It's not new, but certainly grand. We had a room with a great view of the bay - it was a reasonable size, but the contents were not situated in the best place and the TV in a cupboard certainly didn't work! There were many quaint oldie-worldy parts in this hotel and... More 

Helpful?
Thank chiangmaicharlies
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very sorry that you were not able to enjoy the TV program. We will make sure this will not happen again next time you stay with us. However, we are pleased to know that you enjoyed most part of your stay. Our staff is trying to do their best in order to make our guests stay comfortable even... More 

Tokyo, Japan
Level Contributor
94 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel is old, 1927 established, but kept at least part of it grandeur and spirit. It feels great when you walk in, do visit the bar and the 2nd floor lounge. The rooms are not that big as I saw described by other guests, but adequate for a stay up to a week. Nice location, make sure to stay... More 

Helpful?
Thank Rob M
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We appreciate your generous praise of Hotel New Grand. We have been supported by thousands of guests who cherish special memories of our hotel since our opening in 1927, and those memories have been passed on through generations. Our young staff enjoys sharing the nostalgic feeling with their seniors and the guests through conversations of past times memories at our... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Service was excellent, great bay view, good price , terrific location - convenient to many tourist spots. Only complaint was the pillows on the bed- incorrect size for King bed- more importantly they were very hard and uncomfortable - so much so that I didn't get much sleep.

Helpful?
Thank Paula L
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your review. We are pleased to know you enjoyed your stay most of the time during your stay. However, we are very sorrry that we were unable to notice your inconvinience during your sleep. We will try to give more of our effort to make your stay more comfortable next time you stay at Hotel... More 

Tokyo, Japan
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We have stayed twice at the New Grand and love it for the location, excellent service, comfortable rooms, and history. Not only is it on the waterfront adjacent to Yamashita Park, and within a short walk from Chinatown and the subway, but you can also walk next door to Eggs 'n' Things for breakfast if you have a big appetite.

Helpful?
Thank G G
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your patronage to Hotel New Grand. You can also enjoy Chinese congee breakfast in china town and pancakes at some other pancake restaurants as well in our neighborhood. Please consult our concierge next time you stay at our hotel. More 

San Diego
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed January 1, 2016 via mobile

This hotel is a must-stay for WWII history buffs in that you can actually sit at the same desk General MacArther used during the war, and there are photos of him hanging above and around the desk and suite. Outstanding location for Yokohama full and half marathon faces held at different times. Walk to Chinatown, train station, parks, everything is... More 

Helpful?
Thank Link2Leo
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for taking your time to write a review. We are glad to hear that you enjoyed your stay at our hotel. McArthur's Suite has kept good reputation and accommodated thousands of guests from around the world. We have a photo gallery on the 1st floor which displays the historical aspect of our hotel and everybody can... More 

Penang Island, Malaysia
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed December 14, 2015

Location in front of the Yamashita park, can go morning walk / jogging in the early morning. Huge room size compare to normal Japan hotel and from my room can see the Ferris wheel such a magnificent night view. China town is within 10 minutes walk. Take the Akai Kutsu bus 100Yen per person ride around and the bus stop... More 

Helpful?
Thank Irene_G1206
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for your sweet comment about our staff. To know our guests are satisfied with our service is the most encouraging thing for all of us. We are looking forward to welcoming you again soon at the Hotel New Grand. More 

Boston
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 12, 2015

A short walk from the Motomachi-Chukagai Station on the Minatomirai line, this hotel is a gem. The staff could not have been more gracious or helpful to me. I had a great view of the harbor from the 11th floor -- the room was a good size too. I expect a small room in Japan unless paying a lot for... More 

Helpful?
Thank 3D_Voyager
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your kind comment. We are always very happy to meet our guests coming all the way from outside the country. We are looking forward to your next visit. More 

Singapore
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 11, 2015

We booked two Tower High Floor Twin (non-smoking) rooms for 5 of us. The room is much bigger than Tokyo hotel room. Superb view from the room too. We could see the Minato Mirai, Yokohama Red Brick Warehouse and the Osanbashi Yokohama International Passenger Terminal from our room. Across the road is the Yamashita Park. Subway Minatomirai line and Chinatown... More 

Helpful?
2 Thank fairiesclub
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are glad that you enjoyed our spacious room and the great view of the bay. Please do not hesitate to contact our concierge next time you stay with us. We will be happy to assist you whenever you need help to find the way to go and enjoy more of the town. More 

Victoria, Canada
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed December 4, 2015 via mobile

Old style service, a great location, and wonderful rooms. This is the place to stay and soak up some history. The staff are so kind and attentive - the concierge staff sent us in the right direction and when we could not figure out the thermostat they not only came to help - they gave us cookies to apologize. Go... More 

Helpful?
Thank jasonakeenan
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We appreciate your review and are delighted to know you enjoyed your stay. It is so much encouraging to be given a nice compliment for all our staff including concierge. We will share your comment and try to keep our effort in order to make our guests happy with our New Grand style Omotenashi. More 

Sacramento, California
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 24, 2015

If you're in Yokohama, staying by the pier is best place to be. The New Grand is right across the street from the water, only a short walk to the Big Wharf and Chinatown. Yokohama Stadium is also within walking range. Plenty of history in the hotel also as Commodore Perry stayed there during some of his time in Japan.... More 

Helpful?
Thank mylekorales
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are glad to hear that you enjoyed your stay at our hotel and city of Yokohama. We have hosted many notable guests from abroad since our opening in 1927. United States General Douglas MacArthur is one of them. The room which was used by him in 1945 still accommodates guests as MacArthur's Suite. The site where Convention of Kanagawa... More 

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