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Hotel New Grand

Certificate of Excellence
10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
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Hotel New Grand
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516 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (516)
  • Mar-May only
    (151)
  • Jun-Aug only
    (130)
  • Sep-Nov only
    (118)
  • Dec-Feb only
    (117)
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Adelaide, Australia
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

The Hotel was in a great area close to the Ship. The room was very spacious and the bed was so comfy and the view from our room was spectacular. The only downside was the tv programs were in Japanese apart from that every thing was

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your comment. We are glad to hear that you enjoyed your stay at our hotel. We are sorry that we were not able to notice you having trouble finding our several English TV programs. Please do not hesitate to let us know whenever you need our assistance next time you stay with us. More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2015

I was going to Yokohama for one night. I did choose this 4 star hotel to relax after walking around Yokohama. I booked a single room. The one I got was on the 3rd floor and it was horrible! First of all they gave me a smoking room. The smell was horrible. The room had also seen better days. Bits... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for choosing Hotel New Grand. We apologize for the inconvenience you experienced during your stay. We have both no-smoking single room and smoking single room in our main building. They are 20㎡ and relatively smaller to the rooms in tower building. We ask all our guests to pay the difference in rate in case of any... More 

Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 10, 2015

The hotel is right across the sea face. Great location. Close to the subway station and many restaurants. Close to, but outside Chinatown. Rooms were very comfortable, and quit spacious. Staff was very helpful and friendly. The hotel staff was always available to help - simple things such as travel adapters for my laptop were quickly handed to me.

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for sending us such a nice comment. We are always very happy to assist our customers whenever they are in need. Please come and see us again. More 

Tokyo, Japan
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 22, 2015

Located adjacent to Yokohama Chinatown, this hotel is unbeatable when it comes to service. I have stayed here on a number of occasions, and each time I am impressed by the courtesy and friendliness of the hotel staff. The rooms are comfortable and clean, and if you book a room on a higher floor ,you will enjoy a wonderful view... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We appreciate your continued loyalty and support to our hotel. We are delighted to read your glowing comment about our hard-working staff. It is very much appreciated and encouraging for all of us. We look forward to welcoming you back to the hotel. More 

Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 20, 2015

I visit New Grand Hotel in a business trip. Is one of the best hotels in the area. I could say that is cheap for the services that is provided. Excellent staff. Is located at the seaside which offers a very nice romantic walk day or night. Big rooms with all comforts and a award winning, as one of the... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Our hotel is lucky enough to face the waterfront,the promenade and the park holds wide open green space. We are drlighted to know that you enjoyed our service and the food at our resutaurants. Thank you very much for sending us such nice comments and we hope you will visit us again. More 

Auckland Region, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2015

Hotel is just beautiful. Room is large and bed very comfortable. Wifi perfect. Staff super friendly and helpful. Lovely location. Close to train station. Amazing view of the ferrish wheel and water. Room service menu is a little disappointing and quite expensive

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for letting us know how much you enjoyed your stay at our hotel. We will be looking forward to your return soon. Also,we appreciate your honest review toward our room service. It will be regarded as valuable and shared our company. More 

Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

We enjoyed the views, room size, helpful staff and position of this hotel. It is an easy walk to rail lines, buses and taxis at the door. After a ful day of sightseeing, it was good to return to our spacious and comfortable room

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for writing us such a kind comment. We are so pleased to konw that you enjoyed your stay at the Hotel New Grand. We do hope you will come and visit us again in the future. More 

Brisbane, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 2, 2015

We were pre-booked into this hotel by local Japanese friends and it wasn't until we arrived that we realised the hotel had such an amazing history. The hotel is situated in a great location near Yokohama Chinatown, Yokohama Marine Tower and Yamashite Park. Also walking distance to Yokohama Stadium. Rooms are a great size with a awesome view of the... More 

Was this review helpful? Yes 1
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

We are very grateful to you for writing us such a heart-warming comment. We are so delighted to know that you enjoyed your stay at our hotel. How our guests enjoy thier stay at our hotel is always our biggest concern. We will be looking forward to seeing you, your family and your Japanese friends in the near future. More 

Beijing, China
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 30, 2015

Enjoyed a 3 night stay here as part of a conference. Lovely park across the street, good restaurants within walking distance, and a nearby Starbuck's for the caffeine fix. Rooms were fine; breakfast buffet was adequate. Good service.

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

thank you very much for your review. We recommend that you stop by our coffee shop looking out the beautiful Gingko Avenue next time you visit us. You can hav as much as you would like of our aromatic European style coffee there. More 

Hong Kong
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 22, 2015

I was actually skeptical going there but I have to say, I was pleasantly surprised by the hotel. The entrance was great and English was not a problem. Check-in was very smooth. The room was surprisingly spacious and VERY clean. While it did not have a refridgerator, it seemed to have everything else. I needed. My adaptor did not work... More 

Was this review helpful? Yes
ホテルニューグランド宿泊予約課, マネージャー at Hotel New Grand, responded to this review

Thank you very much for your feedback. We hope you will enjoy another stay soon. More 

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