We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Hotel amenities
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Yokohama Bay Sheraton Hotel and Towers
View Map
Add Photo Write a Review

674 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just perfection! Room cleaned daily to a high standard. Staff extremely polite. Brilliant food and drinks. Ice cold air-con when required. Top class! Room was quiet and very tidy. Way above my expectations.

Helpful?
Thank Peter J
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I've stayed at the Yokohama Bay Sheraton multiple times and each has been great. The room is large enough, and well maintained. The breakfast is fantastic, with items for many different taste. Fitness center is acceptable. The Christmas decorations are impressive also.

Helpful?
Thank Chris H
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. We are delighted to hear that you have stayed many times and felt comfortable with us. Also, we are happy to hear that you liked our breakfast! We look forward to welcoming you again. More 

Yokosuka
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I went there for New Years Eve and in Japan you need a reservation for everything. The check in process took a while but that's only because it was a holiday. Each staff member greeted you with a smile and made you feel important despite the long check-in line. They held your luggage while you waited so you didn't have... More 

Helpful?
Thank JD9258
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for posting your review. We are sorry for the inconvenience to have kept you waiting for check-in. Even though, you are very kind to give us your warm compliment on our staff! Also, we are happy to hear that you liked our restaurants, especially “Bay View” on the top floor. Thank you again for your great review and... More 

Porto Alegre, RS
Level Contributor
15 reviews
4 hotel reviews
5 of 5 stars Reviewed January 1, 2016

Great location,organized, polite staff,good breakfast, quite,clean linen.I can't complain.All my stay was nice.I higly recomend this place to everyone. Also,Tokyo is anamazing city for tourists and it has an unique culture.

Helpful?
Thank Franceane C
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for posting your comment. We are delighted to hear that you had a good experience while you stayed with us. We look forward to welcoming you back again soon ! More 

Queens, NY
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 23, 2015

Stayed here on points on a family trip to see Tokyo. At the rate it's going for, we were able to get two rooms for the less than the number of points that a Tokyo hotel would cost. As other reviewers stated, it's close to the Yokohama train station. Take the West Exit and follow the signs, you'll go through... More 

Helpful?
Thank coloneltigh718
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for posting your review. We are delighted you liked our location which is very convenient for travelers. Also, we are happy to hear that you mentioned everything was super clean, and mini-bar. We hope you enjoyed them. We look forward to welcoming you back soon! More 

Dongguan, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 8, 2015

The location is good for local attractions and getting around the region as right next to the main station. It serves its purpose, spotlessly clean and well maintained. I would classify as a business hotel, but they are charging the same rates as local luxury hotels. i wold guess due to location. My only compliant as has been noted by... More 

Helpful?
2 Thank stevescoots
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We sincerely thank you for choosing Yokohama Bay Sheraton Hotel & Towers for your stay in Japan and also thank you for taking your time to share your thoughts and experience. We realized that you must have been very tired after long way to the hotel. We sincerely apologize for the inconvenience you experienced upon check in. We will try... More 

Boston suburbs
Level Contributor
89 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 6, 2015 via mobile

This hotel is an easy 5 start hotel, swanky and sophisticated but all kinds of friendly. It is honesty only a two minute walk to the entrance of the Yokohama Train station that was an hour and a half from Tokyo and the Narita airport via the Narita Express. My room had a stocked mini bar that was perfect for... More 

Helpful?
Thank bim55
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review and for your warm compliment on our staff! As you said, our hotel location is very convenient for business and sightseeing traveler. Also, we are happy to hear that you liked our mini-bar selection. We will try our best to make our guest happy. Thank you again for your great review and we look forward... More 

Toronto, Canada
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed November 4, 2015

This Sheraton is conveniently located next to a mall providing all of one's shopping needs. Food stalls, restaurants, clothing and department stores offer everything one needs. The train station and bus station are within a five minute walk. The hotel rooms are small and the decor dated but they are clean and the views from the higher floors are spectacular.... More 

Helpful?
Thank Susan M
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for posting your comment. The room issue which you mentioned, we take all feedback seriously. We are delighted to hear that you liked our convenient location and the view from the higher floors. We hope you enjoyed both day and night time view! We look forward to welcoming you back again. More 

Istanbul, Turkey
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 26, 2015

Very clean, comfortable, luxury hotel. Stayed here on business and enjoyed the plentiful electrical outlets all over the room. The breakfast buffet is extensive, and 8th floor "kaiseki" restaurant is a special treat. I just have one quibble with the stay--why might the "do not disturb" light be activated? Could it be because I don't want someone entering my room,... More 

Helpful?
1 Thank CA_fruitfly_42
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all, thank you for your review. We appreciate the comments about breakfast, "Kaiseki" dinner, and front desk service. Regarding to entering the room with "Do not disturb", we sincerely apologize for the inconvenience you experienced during your stay. Starwood Hotels has a policy, which is, if there is Do not disturb sign on for 24hrs, we will enter... More 

Singapore, Singapore
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 25, 2015

Overall I had a good experience as a business traveler as I'm commuting to Tokyo and Hashimoto. Always find Yokohama a nice place to stay in especially with the location this hotel offer, where nice food and shopping are easily available. Will return as and when I'm in Japan. The down side is that the hotel is a bit old... More 

Helpful?
Thank Edward1299
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for posting your nice comment. We are delighted to hear that you had a good experience while you were in and you liked our hotel’s convenient location. We look forward to welcoming you back again soon! More 

Questions? Get answers from hotel staff and past guests. Ask a question

874 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (300)
Viewed
View from room (31)
Viewed
Dining (8)
Viewed
Hotel & grounds (23)
Viewed
Bathroom (18)
Viewed
Room/suite (43)
Viewed
Other (177)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (563)
Viewed
Amenities (28)
Viewed
Restaurants and Bars (255)
Viewed
Royal Suite Room (114)
Viewed
Single Room (46)
Viewed
The Hotel (72)
Viewed
Twin Room (Panoramic View) (48)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Yokohama hotels
Motomati
The Yokohama Bay Hotel Tokyu
Motomati
InterContinental  Yokohama Grand
Motomati
Yokohama Royal Park Hotel
Show Prices
Show Prices
Show Prices
Nishi-ku
New Otani Inn Yokohama
New Otani Inn Yokohama
#13 of 110 in Yokohama
4.0 of 5 stars 377 reviews
Kannai
Hotel Associa Shin-Yokohama
Kanazawa-ku
Hotel New Grand
Hotel New Grand
#5 of 110 in Yokohama
4.0 of 5 stars 598 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay