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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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534 reviews from our community

Traveler rating
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    87
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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Houghton-le-Spring, United Kingdom
Top Contributor
101 reviews 101 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Been travelling to Japan for many years and always stay in Yokohama area, this is the default hotel for these visits , since the Tokyu closed a few years ago availability has become more limited. It is always busy, breakfast buffet is superb, watching the chef preparing an omelet done the way you like it with chopsticks is very impressive.... More 

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest; We highly appreciate you chose our hotel many times and gave us your good review. We are so delighted that you liked our rooms, breakfast buffet and nice view. Concierge and Club lounge staff will be happy when you drop at them. And we will welcome your request for your room type and anything. We sincerely hope you... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This place is super clean and friendly staff. Rooms made up daily and a huge breakfast buffet for all tastes. Western style or Japanese style food. Our view included Yokohama Bay and our friend. Could see Mt Fuji from his.

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your kind review. I am glad that we met your expectations during your stay. As you mentioned, our location makes us convenient for vacation and business. I will pass on your positive words to our entire team. I hope to see you again at Yokohama Bay Sheraton Hotel & Towers. More 

Santa Clara, California
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Convenient location, across the street to JR Line train station. Nice and clean room, several restaurants inside the hotel. Located near the bay, pretty nice view. It's also very close to several site seeing place, and culture place.

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our hotel. We are happy to hear that our guest room and facilities met your needs and expectations during your stay. Our central location makes us convenient for business or vacation. We look forward to your next stay with us. More 

Houston, Texas
Top Contributor
67 reviews 67 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 23, 2015 via mobile

Had to stay in Yokohama as we couldn't find any hotel in Tokyo for Tokyo marathon weekend. Very convenient location, right next to JNR Yokohama station, West Exit. Also to basement shopping arcade/tunnel, and Takashimaya department store. The room was good, with bath and separate shower. Warm toilet seat :). Room was made clean overall, but some trash was left... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback. First and foremost we would like to apologize for the lack of cleanliness. We are addressing the issue with our housekeeping team. We appreciate your kind words regarding our staff and location. We want every guest to have a memorable stay. We look forward to see you at Yokohama Bay Sheraton Hotel & Towers. More 

Houston, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 15, 2015

Location is more than convenient. 2 minutes walk to yokohama station. From there, you can get to anywhere. Easy access from/to the tunnels. Room can be small but enough for business trips. Coffee in the minibar is charged. Buffet could have more selections but is ok. I'll definitely stay again.

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for pointing out our location in your feedback. We are very proud to have such an excellent location. We are right in the heart of anything tourist or business travelers to Yokohama may want to do. We appreciate your feedback and look forward to seeing you again soon. More 

Palmdale, California
Contributor
20 reviews 20 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 8, 2015

Admittedly the only things that have me come back to the Sheraton Yokohama is the proximity to Yokohama Station, the (relatively) cheaper rates compared to the other Starwood properties around Tokyo, and my loyalty to Starwood Preferred Guest. Indeed the location is next to Yokohama Station right across the street from the West Exit (if you see names likeSotetsu Joinus,... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. Moreover, thank you again for being loyal platinum member. We are very grateful to you for visiting us so often. As you mentioned on the review, our central location makes us an ideal place to stay for any traveler. Business or pleasure, we are surrounded by several transit routes and... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2015

We stayed 29-31 Dec 2014. The room and location was great but the internet connection is the slowest in any 5* hotel in Japan. They need to upgrade the system badly. The staff are all extremely polite and helpful. Our next visit will not be 29-31 Dec in Japan as most places will be closed and rooms are fully booked... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great feedback. We very much appreciate your kind words regarding our staff and we look forward to passing it on to them. Regarding internet connection, we will pass the matter to our system engineer to solve the situation. We look forward to welcoming you back at Yokohama Bay Sherton Hotel & Towers. More 

Brisbane, Australia
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 12, 2014

This was a spacious (by Japanese standard) and comfortable hotel. The service was excellent by all staff. The concierge was particularly helpful and provided us with all the information we needed including trains, forward hotel booking and local excursions. The location of the hotel was very convenient, right next to the Yokohama Station, department store and plenty of shops and... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to write review. We love getting positive feedback and happy to hear you enjoyed your stay. We hope you have great time in Japan. Our staffs work hard to make guest experience great one and it is wonderful to see that we have succeeded. As you also mentioned on your review, our location is... More 

Ascot, United Kingdom
Top Contributor
375 reviews 375 reviews
92 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed December 9, 2014

I've stayed at quite a number of Sheratons around the world, however this is the first time I felt that my SPG status wasn't acknowledged The hotel has a great location, right beside Yokohama station, but not so easy to get too using the tunnel system as it's not signposted, but easy to find "outside" Arrived at 2.15 pm, to... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers and the review. As SPG member, we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide the service to our preferred guests whenever available. Please let us know if there is... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 27, 2014

We stayed for 2 nights at this hotel. The location is very convenient with many attractions within the walking distance. Yokohama station is connected to the hotel through the underground shopping area or a short walk through the square from the station, across the road from Takashimaya. Sogo store, food courts and restaurants as well as other malls are also... More 

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review, we appreciate your taking time to share your experience with us. We are so happy to hear that you enjoyed your stay and that we exceeded your expectations. Your kind words are appreciated and we look forward to sharing them with our staff. As you said, our location is in the heart of midtown. With... More 

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