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Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Certificate of Excellence 2014
Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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511 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palmdale, California
Contributor
20 reviews 20 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Admittedly the only things that have me come back to the Sheraton Yokohama is the proximity to Yokohama Station, the (relatively) cheaper rates compared to the other Starwood properties around Tokyo, and my loyalty to Starwood Preferred Guest. Indeed the location is next to Yokohama Station right across the street from the West Exit (if you see names likeSotetsu Joinus,... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. Moreover, thank you again for being loyal platinum member. We are very grateful to you for visiting us so often. As you mentioned on the review, our central location makes us an ideal place to stay for any traveler. Business or pleasure, we are surrounded by several transit routes and... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed 29-31 Dec 2014. The room and location was great but the internet connection is the slowest in any 5* hotel in Japan. They need to upgrade the system badly. The staff are all extremely polite and helpful. Our next visit will not be 29-31 Dec in Japan as most places will be closed and rooms are fully booked... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great feedback. We very much appreciate your kind words regarding our staff and we look forward to passing it on to them. Regarding internet connection, we will pass the matter to our system engineer to solve the situation. We look forward to welcoming you back at Yokohama Bay Sherton Hotel & Towers. More 

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 12, 2014

This was a spacious (by Japanese standard) and comfortable hotel. The service was excellent by all staff. The concierge was particularly helpful and provided us with all the information we needed including trains, forward hotel booking and local excursions. The location of the hotel was very convenient, right next to the Yokohama Station, department store and plenty of shops and... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to write review. We love getting positive feedback and happy to hear you enjoyed your stay. We hope you have great time in Japan. Our staffs work hard to make guest experience great one and it is wonderful to see that we have succeeded. As you also mentioned on your review, our location is... More 

Ascot, United Kingdom
Top Contributor
336 reviews 336 reviews
86 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed December 9, 2014

I've stayed at quite a number of Sheratons around the world, however this is the first time I felt that my SPG status wasn't acknowledged The hotel has a great location, right beside Yokohama station, but not so easy to get too using the tunnel system as it's not signposted, but easy to find "outside" Arrived at 2.15 pm, to... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers and the review. As SPG member, we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide the service to our preferred guests whenever available. Please let us know if there is... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 27, 2014

We stayed for 2 nights at this hotel. The location is very convenient with many attractions within the walking distance. Yokohama station is connected to the hotel through the underground shopping area or a short walk through the square from the station, across the road from Takashimaya. Sogo store, food courts and restaurants as well as other malls are also... More 

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review, we appreciate your taking time to share your experience with us. We are so happy to hear that you enjoyed your stay and that we exceeded your expectations. Your kind words are appreciated and we look forward to sharing them with our staff. As you said, our location is in the heart of midtown. With... More 

Brookfield, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed November 25, 2014

Huge rooms, great service. Very convenient to Yokohama Station. The breakfast is great but is very expensive if not included in your room rate. And skip the hotel traditional Japanese restaurant. Meals are >USD100! And not worth it. Walk to the other side of Yokohama Station and eat at one of the restaurants there. Plenty of good ones to choose... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your kind review. We are glad to hear that our service met your expectation during your stay. As you mentioned on the review, our location truly is what makes us such a great hotel for all types of travelers. We sincerely apologize for the price of the restaurant. I will pass the comment to the restaurant management,... More 

Ottawa, Canada
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 7, 2014

Stayed here a few times but never took the time to review it before. Always enjoy my stay here and would strongly recommend if you are in Yokohama. The location is ideal with direct access from the train station - surrounded by shopping and within walking distance of the bay if you want to explore. The hotel is clean and... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great review and recommendation of our hotel. We are grateful for your loyalty and want to thank you for sharing your comments for our convenient location. Our associates pride themselves on providing the highest level of customer service and we are pleased to hear each and every one of them exceeded your expectations. Our club lounge... More 

Top Contributor
142 reviews 142 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

Stayed here for second time for business. It's right above the Yokohama station so getting around is very easy. There's many eateries and shops in and around the train station. Room is a little small but that is kind of expected for Japan hotels. The furnishing is nothing too hip but rooms are clean and pretty well maintained. Would like... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our hotel. We are grateful for your loyalty and we are very happy to hear that our guest rooms met your needs and expectations during your stay. As you mentioned on your review, the room is small but we always make the room clean and maintained for our guest. Our central location makes us convenient for... More 

San Francisco, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2014

This is one of the best clean hotel with excellent service.. Hotel is right in front of Yokohama train station..Walking distance to YCAT bus terminal..Room was clean and comfortable; Hotel service staff is excellent. Contact after reservation for non-smoking room and it was reserved for me even though no non-smoking room was available during reservation..Thank you Hotel Bfast has multiple... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. I appreciate the comments about your room cleanliness and our hospitality. Our number one priority is guest satisfaction. We are delight to hear that you enjoyed your stay at Yokohama Bay Sheraton Hotel & Towers. I will pass on your praise to associates. We hope to welcome you back to our hotel soon. More 

Los Angeles, California
Top Contributor
192 reviews 192 reviews
49 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed October 28, 2014

When booking this hotel I was checking how close it was to the train station, the map made it seem not as close as it actually was. It's right across the street from the station, and connected to it if you go through the basement. It is a bit of a walk through all of the shops and restaurants to... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all thank you for the review. As SPG member we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide upgrade to Platinum guests whenever available. However, we only have 2 suites in our hotel, it is very difficult to upgrade... More 

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Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#4 Luxury Hotel in Yokohama
#10 Romantic Hotel in Yokohama
#10 Business Hotel in Yokohama
#11 Family Hotel in Yokohama

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