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All 91 Yokohama hotels

Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 Hotel   |   1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
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81%
Ranked #18 of 91 hotels in Yokohama
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Francois B Seoul, South Korea
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462 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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Jerusalem
Contributor
16 reviews 16 reviews
16 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room assigned to us had a horrible smoke smell. In fact the whole floor stank. After a lot of pressure from us we were finally given another room on a "non-smoking" floor. It was somewhat better but not much. The bell man told us that they keep changing the smoking from one floor to another thus turning the hotel... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest We thank you for staying with us and taking the time to review our hotel. We apologize for many inconveniences you experienced on your stay, especially for our horrible smoke smell. We need to make a control for smoke more strictly. We really understand we should make reconsideration about all things you pointed. We just changed our internet... More

Seoul, South Korea
Top Contributor
59 reviews 59 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Going to yokohama twice a month and I usually bounce between the sheraton and the Associa. Because Sheraton was a bit more expensive and not worthy lately, I was staying more at the associa. Nevertheless, I stayed there last week. Sheraton is well located in the yokohama station and the staff is simply awesome. Rooms need a emergency refresh as... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest We thank you for staying with us for many times and taking the time to review our hotel. We apologize for the inconveniences you for our aged facilities of the room. We understand we should make reconsideration about refresh our rooms and give your comment to our management. Concerning breakfast, we send your review to our bakery manager..... More

Lund, İsveç
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed there for one night in july 2014. Needless to mention, location is good so are interior design and service. However, what you pay is just for the bed and room. They serve good breakfast, lunch wnd dinner but it is overpriced. Better eat at a good restsurant outside. I have to admit that rooms are spacious and bed... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all, thank you for your review. I appreciate the comments about the location and the room. However, I sincerely apologize for the inconveniences you experienced during your stay. It is disappointing when we fail in this respect, but are glad when our guests bring these issues to our attention so that we may learn from them. Your comment... More

Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 17, 2014

I just simply liked the interior of the hotel, including the bathroom and the semi-transparent shower booth (LOL). Moreover, the streets nearby were very happening at night with various operating shops, restaurants etc. That was my first visit to Yokohama and I really loved it.

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the great feedback. I appreciate the comments about the interior and semi-transparent shower booth. We are delighted to hear that you enjoyed your stay at Yokohama Bay Sheraton Hotel & Towers and I will pass on your praise to our associates. We hope to welcome you back to our hotel soon. More

Hyderabad, Andhra Pradesh, India
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

We visited this hotel as an Indian delegate in JENESYS 2.0. We are a group of 50 students from India, altogether 250 students were stayed there from Philippines, Laos, and Malaysis. Ambiance of the hotel was very good and consists of a big lounge, and electronics shopping just side by.

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We are so glad to be a part of your journey of JENESYS 2.0. And also thank you for choosing Yokohama Bay Sheraton Hotel & Towers. We hope you had wonderful time in Japan. As you said, our location makes us an ideal place to stay for any traveler. Business or pleasure we are surrounded by several transit routes, restaurants,... More

Michigan
Top Contributor
72 reviews 72 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed July 6, 2014

I really liked this hotel and stayed here for 11 nights. The service is wonderful and location even better. The pillows and beds in this hotel in wonderful and good size which is hard to find in Japan. This hotel is also connected to the Yokohama station which makes it very easy to get around in Yokohama/Tokyo or anywhere in... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. There is nothing better than getting feedback like yours. We love hearing that our guests could not have been happier. Thank you for the kind words and we hope to welcome you and your family back soon. More

Stockton Heath, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 27, 2014 via mobile

This is my preferred hotel for the Yokohama area, great location just opposite the station so easy access for Narita Express etc... It's pretty much in Central Yokohama with loads of mid & high level bars and restaurants in the immediate area. Despite this the hotel and rooms are quiet and comfortable. Only caution is the hotel bar on the... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time for reviewing for Yokohama Bay Sheraton Hotel& Towers!! We are happy to hear that you liked our location and enjoyed your stay. We are very proud to have such a excellent location that provide you the convenience and good time. And we regret you did not feel well about our “Bay View”, even you... More

Appleton, Wisconsin
Contributor
17 reviews 17 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 21, 2014

This is a nice hotel in a good location. The food in the hotel is very overpriced, more than normal. The hotel was clean and it seemed that everything was an additional price. It was extra for the hotel coffee, to use the swimming pool and to access the internet. If you go to the lower level of the hotel... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our property. We are pleased to hear you found the hotel to be very conveniently location. In addition, thank you for your comments for our hotel. Customer service is very important to us at the Yokohama Bay Sheraton Hotel and we are delighted to hear our staff exceeded your expectations. We look forward to welcoming you... More

Jakarta, Indonesia
Contributor
14 reviews 14 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 30, 2014 via mobile

I stayed there 3 nights and find this is a nice hotel with good size of room and bath room compare to other japanese hotel. They give good quality of soft pillows where in japan most pillows are hard ones or too soft.this is very important for I cannot sleep using the japanese hard mattress or pillow when I experienced... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time for reviewing for Yokohama Bay Sheraton Hotel& Towers!! We are happy to hear that you liked our location, our room and breakfast. We are very proud to have such a excellent location that provide you the convenience and good time. And please be advised you will have some choices to try for pillow. So,... More

Gurgaon, India
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 20, 2014

Was attending a trade fair at Yokohama and stayed at this hotel for a few nights. The check-in process is horrible and had to wait for a long time. Decided not to wait at the hotel and moved to the metro station for some shopping. The rooms was nice an clean as per Japanese standards. The staff clearly needs training... More

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. The long lines and waits you experienced are not the norm for us and we are sorry that this inconvenienced you. And we also apologize that you felt our service was not up to standards. Our goal is always guest satisfaction and we need to improve our hospitality standards. We... More

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Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Yokohama #8 Family Hotel in Yokohama #8 Romantic Hotel in Yokohama #15 Business Hotel in Yokohama
Hotel Class
Number of rooms
398

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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