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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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544 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Melbourne, Australia
Top Contributor
53 reviews 53 reviews
47 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a last minute booking and so paid what I considered to be a hefty price for a rather small room (on the "wrong" side of the hotel facing the bus interchange and not the bay). As other reviewers had pointed out, the Sheraton was located truly within the underground system spanning from the Yokohama station to all its... More 

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Yangon (Rangoon), Myanmar
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Located in excellent area with panoramic view of the bay. Spacious room, clean beds and great breakfast really meet our expectation. Since it was just an overnight stay, I would definitely like to stay there again in my next visits to japan.

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San Francisco, California
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everyone at this hotel was courteous and professional. When I checked in, they upgraded my room along with a buddy (who failed to make reservation) with adjacent rooms on higher floors. The room was immaculate with a panoramic view of the bay. We had breakfast the next morning that was full of delectable international choices. Checkout was also very pleasant... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to write a review. We love getting positive feedback and are happy to hear you enjoyed your stay. Our staff works hard to make each guest experience a great one and it is wonderful to see that we have succeeded. On behalf of our team, please come back again soon. More 

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
26 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Excellent location, comfortable beds and splendid service. The underground mall leading towards anywhere might be confusing to some people. Yodobashi Camera, UNIQLO, Daiso (100 yens store) very accessible from there. Yokohama main station is there, leads to Shibuya station in about 25 mins by subway. Great for business stays and tourists.

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for sharing your experience with us. Our central location makes us an ideal place to stay for any traveler. Business or pleasure we are surrounded by several transit routes, restaurants, and popular attractions. We hope to welcome you back soon. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This is one of the best locations in Yokohama. It is directly connect underground or over a bridge. The beds and rooms are super big and has beautiful view. We have stayed here on 3 visits. The food is good but you can also walk into the underground portion of the station over hundreds of places to eat. Restaurants ,... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for pointing out our location in your feedback. We are very proud to have such an excellent location. We are right in the heart of anything tourist or business traveler to Yokohama may want to do. We are also pleased that our guest room exceeded your expectations. We look forward to your return visit to our property. More 

Yokohama, Japan
Senior Reviewer
10 reviews 10 reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Because I live in the area, I see and walk through the Yokohama Bay Sheraton (YBS) on a weekly basis. The hotel itself is beautiful from the outside and the staff are very professional and kind whether or not you're a guest. YBS' smack-in-the-middle-of-downtown location (near Yokohama train station) makes it a perfect place to visit, and I often see... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for sharing your thoughts. Our staffs work hard to make sure every guest has a memorable stay. I am happy to hear that they succeeded in making you and girlfriend a great experience at Yokohama Bay Sheraton Hotel & Towers. As you mentioned on the review, our location is the best place for business or pleasure. I hope... More 

Houghton-le-Spring, United Kingdom
Top Contributor
104 reviews 104 reviews
23 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 19, 2015

Been travelling to Japan for many years and always stay in Yokohama area, this is the default hotel for these visits , since the Tokyu closed a few years ago availability has become more limited. It is always busy, breakfast buffet is superb, watching the chef preparing an omelet done the way you like it with chopsticks is very impressive.... More 

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest; We highly appreciate you chose our hotel many times and gave us your good review. We are so delighted that you liked our rooms, breakfast buffet and nice view. Concierge and Club lounge staff will be happy when you drop at them. And we will welcome your request for your room type and anything. We sincerely hope you... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2015 via mobile

This place is super clean and friendly staff. Rooms made up daily and a huge breakfast buffet for all tastes. Western style or Japanese style food. Our view included Yokohama Bay and our friend. Could see Mt Fuji from his.

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your kind review. I am glad that we met your expectations during your stay. As you mentioned, our location makes us convenient for vacation and business. I will pass on your positive words to our entire team. I hope to see you again at Yokohama Bay Sheraton Hotel & Towers. More 

Santa Clara, California
Contributor
17 reviews 17 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2015

Convenient location, across the street to JR Line train station. Nice and clean room, several restaurants inside the hotel. Located near the bay, pretty nice view. It's also very close to several site seeing place, and culture place.

Was this review helpful? Yes 1
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our hotel. We are happy to hear that our guest room and facilities met your needs and expectations during your stay. Our central location makes us convenient for business or vacation. We look forward to your next stay with us. More 

Houston, Texas
Top Contributor
70 reviews 70 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed February 23, 2015 via mobile

Had to stay in Yokohama as we couldn't find any hotel in Tokyo for Tokyo marathon weekend. Very convenient location, right next to JNR Yokohama station, West Exit. Also to basement shopping arcade/tunnel, and Takashimaya department store. The room was good, with bath and separate shower. Warm toilet seat :). Room was made clean overall, but some trash was left... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback. First and foremost we would like to apologize for the lack of cleanliness. We are addressing the issue with our housekeeping team. We appreciate your kind words regarding our staff and location. We want every guest to have a memorable stay. We look forward to see you at Yokohama Bay Sheraton Hotel & Towers. More 

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