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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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1 room 1 guest
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Yokohama Bay Sheraton Hotel and Towers
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607 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
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    (607)
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    (138)
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Level Contributor
78 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

At the heart of yokohama... Nearby central train station.. Nearby all shopping areas... Nearby all dining places... Quite big rooms... Good service... Decent breakfast... Good concierge... High class teppanyaki restaurant at the top... My strong recommendation...

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San Jose del Cabo, Mexico
Level Contributor
124 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

well, I can't believe I did not see this hotel before. I go to japan very often and I am always looking for the perfect hotel with the perfect location and this is it. you arrive either from narita or haneda the bus will take you to the yokohama station which is right in front of the hotel. Next to... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for submitting your kind review! We are pleased the location of the Yokohama Bay Sheraton Hotel & Towers made it easier for you to see the sights as well as great access to both airports. We are glad to hearing about your pleasant stay, and hope we might have another opportunity to accommodate you in the future. More 

Taipei, Taiwan
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

As for the celebration of my sister's birthday, we took flight JL712 (JL as her initial and 712 as her birthday numbers) on July 12 from Singapore to Tokyo and stayed at Yokohama Sheraton for the night. Thanks to Akiko N.-san from the marketing department for responding on my e-mails and arranged to provide a beautiful flower bouquet in my... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We are honored to have accommodated you for your sister’s birthday! As SPG member we sincerely appreciate your loyalty to Starwood. It is wonderful to know you enjoyed your room with view of Yokohama and our signature Sheraton Sweet Sleeper bed. We are glad to hear that our staff made your trip that much more pleasant. We will certainly let... More 

Albuquerque
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed July 30, 2015

In general, this is a 2-3 star equivalent experience. Considering the great reviews contrasting with my observations are must wonder if there are 1) some floors in much better shape 2)oddly low expectations or 3) fake reviews. My colleague had the same observations. Room was small, but well arranged. Bathroom had several spots of mildew and smelled mildewey. The air... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for choosing Yokohama Bay Sheraton Hotel & Towers for your recent stay. We were disappointed to learn that you did experience some cleanliness issues, this is certainly not in keeping with the service standards we are known for and proud of, our sincerest apologies for this. Please accept our apologies and know that we will work with our... More 

Paris, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 30, 2015 via mobile

I use to switch between several hotels at Yokohama . Sheraton is close to the station - quiet - comfortable and rooms are well equipped. For a premium hotel the size of the room is maybe a little smaller than others but it isn t a real issue . Compass restaurant has a very good buffet for all the time... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. We very much appreciate your kind words regarding to our friendly staff and also we are glad you like the buffet restaurant ‘Compass’. We apologize that you were not satisfied with TV channels and the sports gym facilities. We take all guest feedback into account and we appreciate you sharing... More 

Santa Ana, California
Level Contributor
433 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 stars Reviewed July 29, 2015

We were on a tour and were exhausted when we finally got to the room. It was wonderful to find that everything worked and we could take a nice cool shower. The furnishings in the room leave a bit to be desired, but are clean, and we have no complaints. It is just not as fancy as other Sheraton's we've... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for sharing your experience with us. It is wonderful to hear that our facility meets your expectations. We are delighted you enjoyed your guest room, the location and the breakfast buffet! Compass offers a collaboration of Western, Chinese, and Japanese chefs in a warm and impressive performance kitchen. It will be our pleasure to welcome you back soon! More 

Spring Hill, Tennessee
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 29, 2015

This was my first trip to Japan visiting my companies HQ in Yokohama. I found this Sheraton property to be, in true Japanese tradition, exemplary. The staff was wonderful. The staff was very helpful. The property was astonishingly clean. The property was central to Yokohama, very close to transportation via the train & subway station, the in-house restaurants we above... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers for your first trip to Yokohama! It is wonderful to hear that our staff went “above and beyond” to make your stay comfortable. As you said, we are very proud to have such an excellent location. We are right in the heart of anything a tourist or business traveler... More 

Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 29, 2015

Room in Yokohama Bay Sheraton is more bigger compare to average hotel room in Japan. The room itself is comfort and clean, with spacious bath room. And I have a good sleep here The breakfast is decent. and have some choice, Check in and check out is handling efficiently The main advantage is its location near bus and train station,... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for sharing your review. We are so pleased to know our location was central to your needs. Our rooms, equipped with signature Sheraton Sweet Sleeper beds, are known for their comfort. If you plan on visiting Yokohama again someday, we would be happy to serve you. More 

Los Angeles, California
Level Contributor
68 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed July 28, 2015

This was my 1st trip to Yokohama. In fact, I’ve only been to Japan once before and that was Hokkaido on a tour. I stayed here for a 3-day business trip. The hotel is almost 90 minutes from Narita airport, certainly not close, but our customers were all within 20 minutes from here. (this hotel is much closer to Haneda... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers for your first trip to Yokohama! We’re glad to know that you enjoyed your stay and fantastic service in every aspect of your stay. Guest satisfaction is our number one goal and we are glad to see that we reached with you. As you pointed out, this central location... More 

Hong Kong, China
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed July 20, 2015

Quite a disappointing stay at the Sheraton Bay in Yokohama. Wi-Fi was not working in my room, breakfast had very limited choice and quality was poor. While the staff tries their best to make your stay enjoyable, in the end a bitter feeling of having chosen the wrong place for my 2 nights in the city

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for offering us your review and guidance about your recent visit with us. We do want to apologize for the difficulties you had with our Wi-Fi and poor quality of our dinning. We are always trying to improve our service and we want to thank you for your valuable feedback as it helps us know what service as... More 

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