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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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589 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (589)
  • Mar-May only
    (138)
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San Jose del Cabo, Mexico
Level Contributor
117 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

well, I can't believe I did not see this hotel before. I go to japan very often and I am always looking for the perfect hotel with the perfect location and this is it. you arrive either from narita or haneda the bus will take you to the yokohama station which is right in front of the hotel. Next to... More 

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Taipei, Taiwan
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As for the celebration of my sister's birthday, we took flight JL712 (JL as her initial and 712 as her birthday numbers) on July 12 from Singapore to Tokyo and stayed at Yokohama Sheraton for the night. Thanks to Akiko N.-san from the marketing department for responding on my e-mails and arranged to provide a beautiful flower bouquet in my... More 

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Albuquerque
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

In general, this is a 2-3 star equivalent experience. Considering the great reviews contrasting with my observations are must wonder if there are 1) some floors in much better shape 2)oddly low expectations or 3) fake reviews. My colleague had the same observations. Room was small, but well arranged. Bathroom had several spots of mildew and smelled mildewey. The air... More 

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Paris, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

I use to switch between several hotels at Yokohama . Sheraton is close to the station - quiet - comfortable and rooms are well equipped. For a premium hotel the size of the room is maybe a little smaller than others but it isn t a real issue . Compass restaurant has a very good buffet for all the time... More 

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Santa Ana, California
Level Contributor
424 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were on a tour and were exhausted when we finally got to the room. It was wonderful to find that everything worked and we could take a nice cool shower. The furnishings in the room leave a bit to be desired, but are clean, and we have no complaints. It is just not as fancy as other Sheraton's we've... More 

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Spring Hill, Tennessee
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was my first trip to Japan visiting my companies HQ in Yokohama. I found this Sheraton property to be, in true Japanese tradition, exemplary. The staff was wonderful. The staff was very helpful. The property was astonishingly clean. The property was central to Yokohama, very close to transportation via the train & subway station, the in-house restaurants we above... More 

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Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Room in Yokohama Bay Sheraton is more bigger compare to average hotel room in Japan. The room itself is comfort and clean, with spacious bath room. And I have a good sleep here The breakfast is decent. and have some choice, Check in and check out is handling efficiently The main advantage is its location near bus and train station,... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for sharing your review. We are so pleased to know our location was central to your needs. Our rooms, equipped with signature Sheraton Sweet Sleeper beds, are known for their comfort. If you plan on visiting Yokohama again someday, we would be happy to serve you. More 

Los Angeles, California
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This was my 1st trip to Yokohama. In fact, I’ve only been to Japan once before and that was Hokkaido on a tour. I stayed here for a 3-day business trip. The hotel is almost 90 minutes from Narita airport, certainly not close, but our customers were all within 20 minutes from here. (this hotel is much closer to Haneda... More 

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers for your first trip to Yokohama! We’re glad to know that you enjoyed your stay and fantastic service in every aspect of your stay. Guest satisfaction is our number one goal and we are glad to see that we reached with you. As you pointed out, this central location... More 

Hong Kong, China
Level Contributor
102 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Quite a disappointing stay at the Sheraton Bay in Yokohama. Wi-Fi was not working in my room, breakfast had very limited choice and quality was poor. While the staff tries their best to make your stay enjoyable, in the end a bitter feeling of having chosen the wrong place for my 2 nights in the city

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for offering us your review and guidance about your recent visit with us. We do want to apologize for the difficulties you had with our Wi-Fi and poor quality of our dinning. We are always trying to improve our service and we want to thank you for your valuable feedback as it helps us know what service as... More 

Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed my stay at the Yokohama Bay Sheraton. The location is very convenient with full enclosed connectivity the to trains ration and shops. The breakfast was great and the dining choices on property were diverse and high quality. Rooms were very clean and everything worked well

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We are happy to hear you enjoyed your recent stay at the Yokohama Bay Sheraton Hotel & Towers. We agree our location makes our hotel a great place to stay on vacation as well as business trip. We appreciate hearing about your pleasant stay and you liked our dining. We might have another opportunity to accommodate you in the future. More 

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