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Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
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Certificate of Excellence 2014
Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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489 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here a few times but never took the time to review it before. Always enjoy my stay here and would strongly recommend if you are in Yokohama. The location is ideal with direct access from the train station - surrounded by shopping and within walking distance of the bay if you want to explore. The hotel is clean and... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great review and recommendation of our hotel. We are grateful for your loyalty and want to thank you for sharing your comments for our convenient location. Our associates pride themselves on providing the highest level of customer service and we are pleased to hear each and every one of them exceeded your expectations. Our club lounge... More

Top Contributor
78 reviews 78 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for second time for business. It's right above the Yokohama station so getting around is very easy. There's many eateries and shops in and around the train station. Room is a little small but that is kind of expected for Japan hotels. The furnishing is nothing too hip but rooms are clean and pretty well maintained. Would like... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our hotel. We are grateful for your loyalty and we are very happy to hear that our guest rooms met your needs and expectations during your stay. As you mentioned on your review, the room is small but we always make the room clean and maintained for our guest. Our central location makes us convenient for... More

San Francisco, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the best clean hotel with excellent service.. Hotel is right in front of Yokohama train station..Walking distance to YCAT bus terminal..Room was clean and comfortable; Hotel service staff is excellent. Contact after reservation for non-smoking room and it was reserved for me even though no non-smoking room was available during reservation..Thank you Hotel Bfast has multiple... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. I appreciate the comments about your room cleanliness and our hospitality. Our number one priority is guest satisfaction. We are delight to hear that you enjoyed your stay at Yokohama Bay Sheraton Hotel & Towers. I will pass on your praise to associates. We hope to welcome you back to our hotel soon. More

Los Angeles, California
Top Contributor
167 reviews 167 reviews
46 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When booking this hotel I was checking how close it was to the train station, the map made it seem not as close as it actually was. It's right across the street from the station, and connected to it if you go through the basement. It is a bit of a walk through all of the shops and restaurants to... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all thank you for the review. As SPG member we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide upgrade to Platinum guests whenever available. However, we only have 2 suites in our hotel, it is very difficult to upgrade... More

Groton, Massachusetts
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is beautiful and scrupulously clean. The hotel staff were polite and very helpful. When I needed, due to a scheduling mix-up via my travel agent, to move from one room to another after my first night, the staff moved my packed bags for me and found the shoes that I had mistakenly left in the closet. I was... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We appreciate your feedback and want to thank you for your recommendation of our hotel. We are delighted to hear our staff exceeded your expectations. As you said on the review, our location is in the heart of midtown. With many attractions in walking distance and transit lines close by, getting just about anywhere is easy and simply. Thank you... More

Honolulu, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Sheraton is located next to the Yokohama train station. In fact, there is a hotel entrance to the underground shopping area that connects to the train station and Yokohama subway. If you arrive at Narita, you can take the Narita Express (NEX) directly to Yokohama. Hotel rooms were very comfortable and nicely furnished. The staff was very helpful in... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to let us know how much you appreciate the hotel and the staff. We are very happy that you feel the way you do and we will strive to keep you happy for all future stay. In addition, we believe you have great time watching the baseball game during your stay. It would be... More

Del Mar, California
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

There's a lot that's good about the Sheraton Yokohama: the location is very convenient, the condition of the hotel is excellent and the service is very good. SPG Platinum recognition was good. Evening lounge is fine. You might not be "wowed", but you should be pleased

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the great review. Guest satisfaction is always our number one goal and it is wonderful to see that we have succeeded. In addition, thank you for being a loyal platinum member. We appreciate your kind words and look forward to passing them on to our staff. It would be our pleasure to welcome you back for another... More

Newcastle upon Tyne, United Kingdom
Top Contributor
202 reviews 202 reviews
79 hotel reviews
240 helpful votes 240 helpful votes
4 of 5 stars Reviewed October 9, 2014

I've stayed in Yokohama many times before on business - but never at the Sheraton. Walking into the lobby, I could tell that this was a significant upgrade on my previous 'lodgings'. The hotel is slap-bang in the middle of the 'action' - a short walk across the square from the station and right next to Takashimaya (and goodness knows... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking time to write us the wonderful review. As SPG member we truly appreciate your loyalty to Starwood. Moreover, we really appreciate the comments about the location of our hotel and the restaurant. As you mention on your review, the location is one of our greatest assets, right in the heart of midtown. Regarding our restaurant, we... More

indonesia
Top Contributor
99 reviews 99 reviews
41 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed September 21, 2014

If you go to Japan, you must look for the nearest hotel from the station..cause the taxi is quite expensive. Yokohama is quite far from Tokyo by bus or car, but it's only 18 minutes by tokaido line from Shinagawa Tokyo. And Yokohama Bay Sheraton is next to the station ( in one complex ) , So it's very easy... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our property. As you pointed out, our central location makes us an ideal place to stay for any traveler. Business or pleasure we are surrounded by several transit routes, restaurants, theaters and popular Yokohama attractions. When you visit to Japan again, we look forward to welcoming you at Yokohama Bay Sheraton Hotel & Towers. More

Bangalore
Top Contributor
121 reviews 121 reviews
48 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 20, 2014

Stayed one night prior to boarding the Diamond Princess cruise. Large rooms by Japan standards. Neat with hit tea coffee maker and standard complimentary items in the loo. About 200 US$ for a room night, without breakfast. Try and eat out. It's the central business district of Yokohama close to YCAT train station (2 mins walk). Great eateries suiting all... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all thank you for taking the time to review our hotel. We hope you have enjoyed the Diamond Princess cruise. We are glad to be a part of your holiday experience. As you mentioned on the review, our central location makes our location ideal for all travelers. We also pleased that our guest rooms and facilities met your... More

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Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton

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