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Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Certificate of Excellence 2014
Yokohama Bay Sheraton Hotel and Towers
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Yokohama Bay Sheraton Hotel and Towers
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502 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a spacious (by Japanese standard) and comfortable hotel. The service was excellent by all staff. The concierge was particularly helpful and provided us with all the information we needed including trains, forward hotel booking and local excursions. The location of the hotel was very convenient, right next to the Yokohama Station, department store and plenty of shops and... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to write review. We love getting positive feedback and happy to hear you enjoyed your stay. We hope you have great time in Japan. Our staffs work hard to make guest experience great one and it is wonderful to see that we have succeeded. As you also mentioned on your review, our location is... More 

Ascot, United Kingdom
Top Contributor
283 reviews 283 reviews
80 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at quite a number of Sheratons around the world, however this is the first time I felt that my SPG status wasn't acknowledged The hotel has a great location, right beside Yokohama station, but not so easy to get too using the tunnel system as it's not signposted, but easy to find "outside" Arrived at 2.15 pm, to... More 

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers and the review. As SPG member, we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide the service to our preferred guests whenever available. Please let us know if there is... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 2 nights at this hotel. The location is very convenient with many attractions within the walking distance. Yokohama station is connected to the hotel through the underground shopping area or a short walk through the square from the station, across the road from Takashimaya. Sogo store, food courts and restaurants as well as other malls are also... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review, we appreciate your taking time to share your experience with us. We are so happy to hear that you enjoyed your stay and that we exceeded your expectations. Your kind words are appreciated and we look forward to sharing them with our staff. As you said, our location is in the heart of midtown. With... More 

Brookfield, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Huge rooms, great service. Very convenient to Yokohama Station. The breakfast is great but is very expensive if not included in your room rate. And skip the hotel traditional Japanese restaurant. Meals are >USD100! And not worth it. Walk to the other side of Yokohama Station and eat at one of the restaurants there. Plenty of good ones to choose... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your kind review. We are glad to hear that our service met your expectation during your stay. As you mentioned on the review, our location truly is what makes us such a great hotel for all types of travelers. We sincerely apologize for the price of the restaurant. I will pass the comment to the restaurant management,... More 

Ottawa, Canada
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed November 7, 2014

Stayed here a few times but never took the time to review it before. Always enjoy my stay here and would strongly recommend if you are in Yokohama. The location is ideal with direct access from the train station - surrounded by shopping and within walking distance of the bay if you want to explore. The hotel is clean and... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your great review and recommendation of our hotel. We are grateful for your loyalty and want to thank you for sharing your comments for our convenient location. Our associates pride themselves on providing the highest level of customer service and we are pleased to hear each and every one of them exceeded your expectations. Our club lounge... More 

Top Contributor
94 reviews 94 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

Stayed here for second time for business. It's right above the Yokohama station so getting around is very easy. There's many eateries and shops in and around the train station. Room is a little small but that is kind of expected for Japan hotels. The furnishing is nothing too hip but rooms are clean and pretty well maintained. Would like... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our hotel. We are grateful for your loyalty and we are very happy to hear that our guest rooms met your needs and expectations during your stay. As you mentioned on your review, the room is small but we always make the room clean and maintained for our guest. Our central location makes us convenient for... More 

San Francisco, California
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2014

This is one of the best clean hotel with excellent service.. Hotel is right in front of Yokohama train station..Walking distance to YCAT bus terminal..Room was clean and comfortable; Hotel service staff is excellent. Contact after reservation for non-smoking room and it was reserved for me even though no non-smoking room was available during reservation..Thank you Hotel Bfast has multiple... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. I appreciate the comments about your room cleanliness and our hospitality. Our number one priority is guest satisfaction. We are delight to hear that you enjoyed your stay at Yokohama Bay Sheraton Hotel & Towers. I will pass on your praise to associates. We hope to welcome you back to our hotel soon. More 

Los Angeles, California
Top Contributor
180 reviews 180 reviews
47 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed October 28, 2014

When booking this hotel I was checking how close it was to the train station, the map made it seem not as close as it actually was. It's right across the street from the station, and connected to it if you go through the basement. It is a bit of a walk through all of the shops and restaurants to... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

First of all thank you for the review. As SPG member we sincerely appreciate your loyalty to Starwood. On behalf of our team, we apologize that you felt unrecognized as SPG guest. We always try our best to provide upgrade to Platinum guests whenever available. However, we only have 2 suites in our hotel, it is very difficult to upgrade... More 

Groton, Massachusetts
Contributor
17 reviews 17 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 26, 2014

This hotel is beautiful and scrupulously clean. The hotel staff were polite and very helpful. When I needed, due to a scheduling mix-up via my travel agent, to move from one room to another after my first night, the staff moved my packed bags for me and found the shoes that I had mistakenly left in the closet. I was... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We appreciate your feedback and want to thank you for your recommendation of our hotel. We are delighted to hear our staff exceeded your expectations. As you said on the review, our location is in the heart of midtown. With many attractions in walking distance and transit lines close by, getting just about anywhere is easy and simply. Thank you... More 

Honolulu, Hawaii
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2014

This Sheraton is located next to the Yokohama train station. In fact, there is a hotel entrance to the underground shopping area that connects to the train station and Yokohama subway. If you arrive at Narita, you can take the Narita Express (NEX) directly to Yokohama. Hotel rooms were very comfortable and nicely furnished. The staff was very helpful in... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to let us know how much you appreciate the hotel and the staff. We are very happy that you feel the way you do and we will strive to keep you happy for all future stay. In addition, we believe you have great time watching the baseball game during your stay. It would be... More 

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Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Number of rooms: 398
Reservation Options:
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Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Hotel Style:
#4 Luxury Hotel in Yokohama
#9 Business Hotel in Yokohama
#10 Romantic Hotel in Yokohama
#11 Family Hotel in Yokohama

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