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All 91 Yokohama hotels

Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 Hotel   |   1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan (Nishi-ku)
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81%
Ranked #15 of 91 hotels in Yokohama
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 3 days ago
hrdabster Boston, United Kingdom
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406 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Boston, United Kingdom
Top Contributor
66 reviews 66 reviews
32 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great service first of all! It's in a great location near the train station. There are list of shops around the station when you walk out of the hotel. You'll never go hungry or bored walking around. It's also cheaper to stay here instead of Tokyo and it's only 20 minutes away. The concierge even helped me with my luggage... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you so much for taking the time to write this fantastic review. I agree our location is perfect with easy access to great shopping. Your kind words regarding the service of our concierge are greatly appreciated. It is so wonderful to hear that our concierge was able to make your stay more memorable. We look forward to sharing them... More

Irvine, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a night here because it was our way to Kyoto. Checked in at 7pm. Check in was super fast. Went to concierge for recommendation to eat. She gave all the options within the hotel, It turned out that they all were booked, then she started talking to us rudely as if it was our fault. We left and... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We sincerely thank you for choosing Yokohama Bay Sheraton Hotel & Towers for your stay in Japan and also thank you for taking the time to share your thoughts and experience. We have taken note of your valued comments, and we are sincerely regretful to note that you had a poor experience with our concierge whilst at our Hotel. We... More

Las Vegas, Nevada
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Staying at the hotel for 6 nights...the rooms are decent sized for Japan and clean. The furniture is starting to show some age but is still OK. I'd be OK with my stay except for two exceptions: the breakfast is provided in the restaurant in the 2nd floor and basically is cafeteria style. It's a buffet, but be prepared to... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest We thank you for staying with us and taking the time to review our hotel. We apologize for the inconveniences you experienced during your stay with us. Concerning breakfast buffet, we understand that our Food & Beverage office should make a reconsideration about our services in buffet style. And we also apologize we annoyed you in Towers lounge... More

Paris, France
Contributor
20 reviews 20 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed in this hotel at least a dozen times because my Japanese company's headquarters is within walking distance. The hotel is overall very good, with an excellent breakfast buffet and top-notch sushi and teppanyaki restaurants upstairs. (The sushi is truly excellent and rivals anything in the top restaurants of Tokyo or Yokohama.) It also has a nice pool on... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear Guest, We really appreciate you have stayed with our hotel for many times. And we are delighted to hear you like our breakfast, teppanyaki restaurant and especially Sushi restaurant. At first, we apologize that we bother you for changing the rooms many times. We understand we forced you to waste the time at each change. We are really sorry... More

Senior Contributor
36 reviews 36 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 11, 2014

Stayed here off and on a couple days, including weekdays and over the weekend. The good: The staff is amazing, the hotel is nice, rooms are nice, bed is comfortable, great shower, and speedy internet service. The breakfast buffet is very nice and varied. Juices are a little weak (Japanese-style), but still good. I would happily recommend this hotel on... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your feedback and informing the guests visiting our page of your positive experience. I want to thank you for your honest review and providing us the details of your stay. We are delighted to hear that you felt our team was friendly and met all your needs when with us. We are pleased to hear your comment... More

Venice, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

We decided to be bareback , back and forth from China and spent four wonderfull days in this wierd enviornment. When you see this Hotel, it is something else and they treated us like royalty. We were put in rooms on the 22 Floor with Private everything cafe, reading area private staff, cooking, left the nicest notes for my wife... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We are so glad to hear that you had such an excellent stay with us. We try our best to go above and beyond and we are glad to hear that we were able to exceed your expectations. We think our location is the best for sightseeing the great city of Yokohama. It provides such easy accessibility you are able... More

Contributor
11 reviews 11 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 16, 2014

First stay there. Two nights. Probably the most “American” and “corporate” hotel I’ve ever stayed in while in Japan. Very nice place, reasonably spacious rooms by Japanese standards, with full amenities, terrific breakfast (and/or lunch) buffet (maybe better than my fave, the New Otani in Tokyo!) Clean and upscale lodging with a great central location attached to Yokohama Station …... More

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YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We thank you for your great review. At first, we need to truly apologize that on your check-in, we let you wait for 30min. and more. We promise to do our best to improve our check-in without inconvenience to our guest. And we are very glad to have your comment that you had enjoyed our good location , our breakfast... More

Yokohama, Japan
Contributor
17 reviews 17 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 7, 2014

We've stayed here for over a month in one year time, divided into 2 different stays. Both times the rooms were very clean. The beds and pillows are extremely comfortable and the location is unbeatable. There is a huge shopping center and the train station right in the underground level, which means you don't even have to go outdoors to... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your extensive stay at the Yokohama Bay Sheraton Hotel & Towers! It is delighted to read that you rated us the one of the best hotel in Yokohama. Our central location makes us a great location for any traveler. Exceeding your expectations is always our goal at the Sheraton. We hope to welcome you back soon! More

NYC
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 31, 2013

We stayed here last week, unfortunately only for one night, but it is in a great location. Right across from the station, so very accessible to public transportation. Our check-in was great. The staff speaks some English, but only the basics. If you say anything outside of what they memorized, it may be challenging, but there should be someone on... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Dear our guest, Thank you for your great review. At first, we need to truly apologize that on your check-in, we had guided to the end of the long line and did not ask you about ‘SPG member.’ You should have good privilege as “SPG member” upon your check-in, at any property of the world. And we are very glad... More

Shanghai
Contributor
18 reviews 18 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 24, 2013

Stayed here in november. Of course, it's a sheraton so everything is good. Room size was good, view over the bay was great. Breakfast was very good though, just to complain a little, i thought there wass a shortage of pastries. Of course there was plenty of everything else ... The strangest thing for this hotel is getting to it... More

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YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to write your experience with us. We are happy to hear that our guest room and breakfast met your needs and expectations during your stay. We regret your disappointment with the access to the hotel. We should have given you some information before your arrival. We hope you will return for another stay. More

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Additional Information about Yokohama Bay Sheraton Hotel and Towers

Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton
Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Nishi-ku
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Yokohama
#8 Family Hotel in Yokohama
#13 Business Hotel in Yokohama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
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