We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 91 Yokohama hotels

Yokohama Bay Sheraton Hotel and Towers

4.0 of 5 Hotel   |   1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan (Nishi-ku)
Hotel amenities
Save Saved
You added Yokohama Bay Sheraton Hotel and Towers to your Saves list
Yokohama Bay Sheraton Hotel and Towers
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
81%
Ranked #18 of 91 hotels in Yokohama
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
HooiFang K Penang Island, Malaysia
  • Overview
  • Reviews (444)
  • Photos (137)
  • Amenities
  • Room tips (29)
  • Location
  • More
Write a Review

444 people have reviewed this hotel

Traveler rating
    114
    232
    76
    15
    7
See reviews for
93
82
89
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Lund, İsveç
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed there for one night in july 2014. Needless to mention, location is good so are interior design and service. However, what you pay is just for the bed and room. They serve good breakfast, lunch wnd dinner but it is overpriced. Better eat at a good restsurant outside. I have to admit that rooms are spacious and bed... More

Was this review helpful? Yes
Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I just simply liked the interior of the hotel, including the bathroom and the semi-transparent shower booth (LOL). Moreover, the streets nearby were very happening at night with various operating shops, restaurants etc. That was my first visit to Yokohama and I really loved it.

Was this review helpful? Yes
Hyderabad, Andhra Pradesh, India
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We visited this hotel as an Indian delegate in JENESYS 2.0. We are a group of 50 students from India, altogether 250 students were stayed there from Philippines, Laos, and Malaysis. Ambiance of the hotel was very good and consists of a big lounge, and electronics shopping just side by.

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We are so glad to be a part of your journey of JENESYS 2.0. And also thank you for choosing Yokohama Bay Sheraton Hotel & Towers. We hope you had wonderful time in Japan. As you said, our location makes us an ideal place to stay for any traveler. Business or pleasure we are surrounded by several transit routes, restaurants,... More

Michigan
Top Contributor
72 reviews 72 reviews
14 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really liked this hotel and stayed here for 11 nights. The service is wonderful and location even better. The pillows and beds in this hotel in wonderful and good size which is hard to find in Japan. This hotel is also connected to the Yokohama station which makes it very easy to get around in Yokohama/Tokyo or anywhere in... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. There is nothing better than getting feedback like yours. We love hearing that our guests could not have been happier. Thank you for the kind words and we hope to welcome you and your family back soon. More

Stockton Heath, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is my preferred hotel for the Yokohama area, great location just opposite the station so easy access for Narita Express etc... It's pretty much in Central Yokohama with loads of mid & high level bars and restaurants in the immediate area. Despite this the hotel and rooms are quiet and comfortable. Only caution is the hotel bar on the... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time for reviewing for Yokohama Bay Sheraton Hotel& Towers!! We are happy to hear that you liked our location and enjoyed your stay. We are very proud to have such a excellent location that provide you the convenience and good time. And we regret you did not feel well about our “Bay View”, even you... More

Appleton, Wisconsin
Contributor
17 reviews 17 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel in a good location. The food in the hotel is very overpriced, more than normal. The hotel was clean and it seemed that everything was an additional price. It was extra for the hotel coffee, to use the swimming pool and to access the internet. If you go to the lower level of the hotel... More

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our property. We are pleased to hear you found the hotel to be very conveniently location. In addition, thank you for your comments for our hotel. Customer service is very important to us at the Yokohama Bay Sheraton Hotel and we are delighted to hear our staff exceeded your expectations. We look forward to welcoming you... More

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2014 via mobile

I stayed there 3 nights and find this is a nice hotel with good size of room and bath room compare to other japanese hotel. They give good quality of soft pillows where in japan most pillows are hard ones or too soft.this is very important for I cannot sleep using the japanese hard mattress or pillow when I experienced... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time for reviewing for Yokohama Bay Sheraton Hotel& Towers!! We are happy to hear that you liked our location, our room and breakfast. We are very proud to have such a excellent location that provide you the convenience and good time. And please be advised you will have some choices to try for pillow. So,... More

Gurgaon, India
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 20, 2014

Was attending a trade fair at Yokohama and stayed at this hotel for a few nights. The check-in process is horrible and had to wait for a long time. Decided not to wait at the hotel and moved to the metro station for some shopping. The rooms was nice an clean as per Japanese standards. The staff clearly needs training... More

Was this review helpful? Yes
YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. The long lines and waits you experienced are not the norm for us and we are sorry that this inconvenienced you. And we also apologize that you felt our service was not up to standards. Our goal is always guest satisfaction and we need to improve our hospitality standards. We... More

Singapore
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 15, 2014

This is an old hotel with small rooms and not the beds you have come to know when staying at a Sheraton. Room are quite small for an international brand vs. a local one. The breakfast Buffett is very very very limited. You come to expect a certain type of service and offering when staying at Sheraton but unfortunately don't... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We would like to offer our sincerest apologies for the issues you encountered with the room and breakfast. Customer satisfaction is our ultimate goal and we will share your feedback with the team, so we can continue to improve and strengthen our commitment to providing best in service to our guest. We hope that you will give us another try... More

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 8, 2014

The fact that I forgot I stayed at his hotel sort of sums it up. We had a corner room which was average in size, bathroom was larger than the japanese average but very utilitarian The view was average but could see the bay bridge in the far distance. Don't get me wrong there was nothing wrong with the hotel... More

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for taking the time to review our hotel. It is regrettable that your stay with us did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. We look forward to... More

Owners: What's your side of the story?
If you own or manage Yokohama Bay Sheraton Hotel and Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Yokohama Bay Sheraton Hotel and Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Yokohama Bay Sheraton Hotel and Towers

Address: 1-3-23 Kitasaiwai, Nishi-Ku, Yokohama, Kanagawa Prefecture 220-8501 , Japan
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Nishi-ku
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Yokohama Bay Sheraton Hotel and Towers 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Agoda, Tingo, Priceline, BookingOdigeoWL, JAPANiCAN and Venere so you can book your Yokohama Bay Sheraton Hotel and Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Yokohama Bay Sheraton Hotel
Sheraton Yokohama
Yokohama Sheraton

137 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (127)
Viewed
View from room (16)
Viewed
Room/suite (24)
Viewed
Hotel & grounds (14)
Viewed
Bathroom (2)
Viewed
Dining (5)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (2)
Viewed
Dining (2)
Viewed
Other (5)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Luxury Hotel in Yokohama #8 Family Hotel in Yokohama #9 Romantic Hotel in Yokohama #12 Business Hotel in Yokohama
Hotel Class
Number of rooms
398

See which rooms travelers prefer