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Yokohama Bay Sheraton Hotel and Towers

Certificate of Excellence
1-3-23 Kitasaiwai, Nishi-Ku, Yokohama 220-8501 , Kanagawa Prefecture
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Yokohama Bay Sheraton Hotel and Towers
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567 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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Australia
Level Contributor
124 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a busy part of town, right at the station with great access to shopping, eating and transport. It is slightly older in style but well maintained. It's low-key and relaxed, which suits our family. Our view from the 11th floor overlooking the station was great for people-watching. It was a reasonable size with two beds (slightly... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for your review. It is great to know that you enjoyed our central location and overall enjoyed your stay. We are delighted to know you like the room also our top floor Bay View Sky Lounge! It offers magnificent views of Yokohama City, the Bay area and excellent live entertainment at night. Thank you again for staying with... More 

Singapore, Singapore
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 27, 2015

Location Right in the middle of Yokohama station where the hotel is close to necessary amenities and shopping center, besides the transportation to airport. Restaurant The breakfast is decent. Filled with wide variety. Room Room is spacious, clean and comfortable. My unit has nice view, facing Yokohama station - do ask for that! ;) Conclusion I will definitely come back... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

We appreciate for your review and recommendation of our hotel. We are pleased that our guest rooms, facilities and location meet your needs and expectations. We certainly hope to welcome you back soon! More 

Adelaide
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 19, 2015

The Yokohama Bay Sheraton Hotel & Towers is a great hotel to stay in for business and leisure. Especially given that it sits in the heart of the city mere steps away from Yokohama central station and the main shopping precincts, it's perfect to get anywhere and do anything. The hotel is quite impressive visually with staff seeming to appear... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Let me begin by thanking you for taking your time to share your thoughts! We are delighted to hear that you enjoyed the perks of the Club Lounge. It indeed features some wonderful treats and coffee, which can be enjoyed from morning through the evening. We also thank you for your comments for our service. Customer service is very important... More 

Dubai, United Arab Emirates
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 16, 2015

Firstly, being a starwood member gives you high floor... which is nice. The location is good, considering its in the business district and with metro and train station in the basement, The rooms are standard, quite yellow... classic touch (not my personal taste). The staff was friendly... and would surely recommend to business travelers.

Was this review helpful? Yes 2
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for being a SPG member! We are so proud that you choose to stay with Starwood and pleased to hear you found our location preferable for your visit. We are glad to hear that our associates were able to provide exceptional guest service and met your every needs. We hope you will choose our property the next time... More 

Kauai, Hawaii
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed May 12, 2015

Great hotel! We had a corner room with great views of the city & Yokohama bay! Room was spacious and bathroom had separate tub & shower! However...the best part of our stay was the service!! The hotel staff was outstanding!! The property is also located next to the train station with easy access via underground walkway or via 2nd Floor... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the amazing review! We are thrilled that you enjoy staying with us so much! Providing prompt and attentive service is a top priority so we couldn’t be happier that it was a highlight of your stay. We are delighted you enjoyed your guest room, the location and the breakfast buffet. We will be sure to share these... More 

Mundelein, Illinois
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 9, 2015

I have stayed in this hotel twice in the past 8 months and first of all this service in Japan in general is superior to anything you will find in North America or Europe in m y experience. The rooms have features beyond what you would see at a Sheraton in those places. Expect to pay a lot for food... More 

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the great review. We appreciate your kind words regarding our service, the room and also the location. As you said, our location is in the heart of anything a tourist or business traveler to Yokohama may want to do. We appreciate your kind review and look forward to welcoming you back! More 

wigan
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed May 8, 2015

Stayed for one night to be near friends wile in Japan. Wish we could have stayed longer. Hotel is excellent we have a room facing the city and the night view was just fabulous . Staff very friendly Very clean Excellent location to station and shops

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the review.  Hope you and your friends had a wonderful time! As you said,out location is in the heart of Yokohama and we are very proud to have such an excellent location. Thank you again for your feedback and recommendation, we certainly hope to welcome you back again. More 

Baltimore, Maryland
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 7, 2015

Last year, I stayed at the Hilton Narita but I wasted to much time going to hotel and back to the airport to go into Tokyo. I like the Sheraton because of its location to the Yokohama Train Station. My room was fine, I wasn't looking for a palace. I just need a comfortable bed and the floor I was... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing your stay at Yokohama Bay Sheraton Hotel & Towers. We are very pleased you enjoyed your experience, both while exploring different areas of the hotel and Yokohama. We appreciate hearing about your pleasant stay, and hope we might have another opportunity to accommodate you in the future! More 

Melbourne, Australia
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 4, 2015

We had a last minute booking and so paid what I considered to be a hefty price for a rather small room (on the "wrong" side of the hotel facing the bus interchange and not the bay). As other reviewers had pointed out, the Sheraton was located truly within the underground system spanning from the Yokohama station to all its... More 

Was this review helpful? Yes
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for reviewing our property. As you pointed out, our hotel is in a great location for travelers. This central location is great for our guests as they are right are the heart of Yokohama. I also appreciate your comments about the room and our associates. I hope that you are able to visit Japan again. We hope to... More 

Yangon (Rangoon), Myanmar
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 24, 2015

Located in excellent area with panoramic view of the bay. Spacious room, clean beds and great breakfast really meet our expectation. Since it was just an overnight stay, I would definitely like to stay there again in my next visits to japan.

Was this review helpful? Yes 1
YokohamaBaySheraton, Guest Relations Manager at Yokohama Bay Sheraton Hotel and Towers, responded to this review

Thank you for the great review!! It is wonderful to hear that our service and facilities exceeded your expectations. Our location truly is what makes us such a great hotel for any traveler. We look forward to your next stay with us. More 

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