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All 91 Yokohama hotels

New Otani Inn Yokohama

3.5 of 5 Hotel   |   1-1-7 Sakuragicho, Naka-ku, Yokohama, Kanagawa Prefecture 231-8332, Japan (Nishi-ku)
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New Otani Inn Yokohama
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Ranked #13 of 91 hotels in Yokohama
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
  • Overview
  • Reviews (214)
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  • Room tips (11)
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214 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
16 reviews 16 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent a week here meanwhile there was a conferrence going on in Minatomirai. The hotel had very spacious room with a fantastisc view. Nice and supportative personell. The breakfast was good, contained all whats normally needed and no excessive. Close to trainand subway as well as new shoppinggalleria and real Yokohama.

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11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 6, 2014

Great Views.. but the best views of the bay were from the slightly larger roooms with 2 single beds. A double room which is slightly smaller has views of the city. Good views of the bay from the hallways. The Sea Restaurant was reasonably good ...but closes very early. Found this to be a nuisance. Staff OK but not super-helpful.... More

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San Francisco, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 4, 2014

After traveling throughout Japan many times a year this was absolutely the worst hotel experience I have had in the country. The staff was unfriendly and rude. I asked for assistance with printing a boarding pass for my flight in the morning and the man at did not even try to assist me or understand what I was trying to... More

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London, United Kingdom
Senior Contributor
34 reviews 34 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed March 22, 2014

The standard of service in Japan is so high, that I was surprised at how unhelpful and unbending the staff were. The same goes for the breakfast and dinner options in the hotel (starts late, finishes early). On the positive side, location is excellent and easy to get to from Yokohama station. And the views - either of the Bay... More

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Budapest, Hungary
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed January 7, 2014

The room was really nice , super modern, the breakfast really delicious good selection of Japanese dishes and european meals the view is amazing for Yokohama bay, one the best view i have ever had in Yokohama hotels

Was this review helpful? Yes 1
18 reviews 18 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 24, 2013

Stay here quite often on business. For japan this is good value for money. If you are bay side you get a great view of the ship, ferris wheel, amusement park and the bay. If you are on the town side, you get good views of mount fuji ... Always a great start to a day. Breakfast is good, nice... More

Was this review helpful? Yes 2
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed November 6, 2013 via mobile

Shame really. Nice clean rooms perfect location but lacks professional service. Would not allow early check in (only 30 minutes early) unless you pay an additional ¥1000 but would rather have everybody check in at exactly 3pm causing a queue that took close to an hour to check in. Has the New Otani prices but lacks the New Otani service.

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Quezon City, Philippines
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 14, 2013

I was in Yokohama to go around the Kanagawa area after some meetings in Tokyo. As I haven't been to Yokohama in a long while I was not familiar with hotels in the area aside from the more expensive ones in the Minato Mirai district. I found the New Otani over the internet and decided to try it out as... More

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Singapore, null, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2013

Was there for a business trip and chose the hotel due to its location and room size. Although it wasn't cheap by any means, it was probably a good deal by Yokohama standards. It is located just above a shopping mall so that is a huge plus, and it is a stone's throw away from the Sakuragicho JR station and... More

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Top Contributor
101 reviews 101 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 16, 2013

I stayed 4 nights and all was well. Good service, great breakfast, nice room and good location for my business travel but also for some sightseeing on the weekend. All one need. I will surely come back when in the area. The breakfast was specially good!

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Additional Information about New Otani Inn Yokohama

Address: 1-1-7 Sakuragicho, Naka-ku, Yokohama, Kanagawa Prefecture 231-8332, Japan
Location: Japan > Kanto > Kanagawa Prefecture > Yokohama > Nishi-ku
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — New Otani Inn Yokohama 3.5*
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Dining (1)
Hotel & grounds (2)
Other (8)


Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style
#7 Romantic Hotel in Yokohama #9 Family Hotel in Yokohama
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