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Tenseien

Certificate of Excellence
682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
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287 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
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Glastonbury, CT, USA
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

What a fantastic place, in a wonderful area, with fabulous staff and amazing scenery. We absolutely loved it here and would love to come back to explore some more. You'll be given a yakuta (light kimono) upon check-in to wear everywhere in the ryokan, along with your socks, which to me was a huge plus. No wasting time worrying about... More 

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Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 30, 2015

We had a great time staying here. Booked the traditional room with 2 meals. We had to leave before their breakfast opened and they were very accommodating and prepared bento boxes for us to take with us when we let then know the night before. There is a small shuttle bus that charges 100 yen from train station to take... More 

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Top Contributor
62 reviews 62 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2015

i can highly recommend this accmodation. you don't have to book any room. there are some relaxing room where you can stay over 24hours. food buffet is amazing!

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California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2015

Really a very nice hotel, though it is not a traditional ryokan experience. Location is a bit of a walk from town (definitely NOT walkable with heavy bags as I did). Take the 100 yen shuttle, not the public bus (I made a mistake). The shuttle drops you off right outside and it's a 100m walk to front door. CONS... More 

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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2015 via mobile

Excellent! Location, room, grounds, meals- all first class. A must do. Absolutely no negatives, would recommend to anyone. Hakone lovely mountain town, visit in spring and see the blossoms. Very sad leaving, already planning the return one day.

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Trumbull, Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2015

I chose this hotel because of many factors; the location (close to town & train, so we walked to the shops), the onsen, the beautiful grounds with two waterfalls, and the rooms and breakfast/dinner buffet options. All were perfect! More than I expected. When we entered the hotel, they took our shoes and we didn't need them at all for... More 

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2015

I just stayed for 2 nights. The hotel was very nice, by the river. You can actually hear the river from your room. The hotel staff are very friendly. Loved the fact that everyone was wearing yukata inside the hotel. Breakfast and dinner buffet was ok. Maybe more vegetarian options would be nice. The room i stayed in was not... More 

Was this review helpful? Yes 1
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 8, 2015

This is a Japanese style accomodation with onsen (public bath). The rooms are spacious and wel equipped. During the day the table takes the center of the room, and for the night they push it to the side to extend the futon. The bathroom doesn't have a shower, but it has the fancy Japanese style toilet and more toiletries than... More 

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Bucharest, Romania
Contributor
12 reviews 12 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 10, 2015

I’d like to recommend you this excellent “Onsen Ryokan-Hotel Tenseien”, where we were hosted in November 2013, during our 2 weeks circuit trip in Japan on the “Tokaido Route”, booked with “Vivre le Japon” agency (located in Paris, France). We began by leaving our shoes at the hotel entrance, in a safe box. During our check-in, everyone received his kimono,... More 

Was this review helpful? Yes 2
Kelowna, Canada
Top Contributor
72 reviews 72 reviews
6 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed November 27, 2014

This hotel is absolutely perfect for people who are either new or seasoned onsen goers. The location is lovely. I was surprised at how nice the back of the hotel was, with the two waterfalls, little shrine, and ponds with ducks. Walking around here at night was the perfect way to cap off our onsen bath. The onsens are on... More 

Was this review helpful? Yes 1
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