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3.5 of 5 Hotel   |   682 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan (Hakoneyumoto Onsen)
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Ranked #14 of 60 hotels in Hakone-machi
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  • Reviews (208)
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208 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Top Contributor
69 reviews 69 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As titled specified - don't try pulling your luggage all the way (UP) from the train station - you will likely regret it Instead wait for the "Orange Bus A" - opposite the station (down the lift - not the escalator) I think bus is Y100 per person per trip Walking without luggage will be okay, about 15mins stroll Room... More

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woodley stockport
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 2, 2014

This was the second hotel of our Ruby Wedding Anniversary trip. After the modern buzz of Nagoya we went into the Hakone National Park to the lovely spa hotel Tenseien. The hotel is on a river and has a beautiful garden with two waterfalls and a shrine. Our room looked over this garden and was enormous. It had twin beds... More

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Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 2, 2014

This place is definitely worth your money. Deeply peaceful interior, waterfall view and clear fish pond outside, hotel guests walking around in evening yukatas, and an excellent outdoor onsen. For an extra JPY 2,000 you have an option of a private Onsen/family bath room. Frontdesk can speak english thankfully. The only downside is the hotel restaurant is only available from... More

Was this review helpful? Yes 2
Hong Kong, China
15 reviews 15 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 17, 2014

The hotel is convenience and nice. We just take 100yen can take a shuttle from the train station to the hotel, that is convenience. I was a bit surprised when we went inside that we couldn't wear even slipper, I felt so cold therefore seldom walk inside the hotel. We booked the private hot spring room, that was nice. Food,... More

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Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 20, 2014

This is a great hotel ! I discovered this place on my third day in Japan, and on a short trip (5 days) from Tokyo to Kyoto I have to say that this place is the one I liked the most. The hot springs are amazing too, you definitely have to test this. By the way, I was able to... More

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Hong Kong
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed February 4, 2014

We stayed at Tenseien based on favorable comments It turn out to be a bit of disappointment. We stayed for one night in a Japanese-western room with private bathroom. The room is clean and quite large. It has modern facilities including a PC in room although the mouse is not usable. One big plus is the free wifi which is... More

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Hong Kong
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2013

Location: Easy access. Just get off at Harkone main station, and either walk 15-20mins or take minibus (100yen/person). Room: We stayed in a Jap Style room with Private Hot Spring at the balcony. The room is big, with 2 toilets. It looks like the room is for family. Hotspring: The hot spring is big enough for a couple and is... More

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Kuala Lumpur
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2013

We loved the beautiful surroundings and the breakfast spread! The Kaiseki dinner was nothing to shout about (we had better Kaiseki dinners in a ryokan in Kyoto). If you are looking for a ryokan experience, Tenseien is not the place.

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Vilnius, Lithuania
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

This was our best experience in Japanese hotels during our 19 days trip in Japan. May be this was because we were traveling in a group of 12, for a couple may be it is easier to find a small traditional ryokan, if you want more intimate atmosphere, but for our group this Tensein was just perfect! As already mentioned,... More

Was this review helpful? Yes 1
11 reviews 11 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 25, 2013

To be fair to this hotel (i wont call it ryokan because it doesnt feel like it), i visited a very pretty and excellent service ryokan in kawaguchiko (mt fuji) before i came. Naturally, expectations will be higher as a standard has been set. Pros: 1) hotel surroundings are very pretty and zen. There's a temple, river, waterfall all surrounding... More

Was this review helpful? Yes 4
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Additional Information about Tenseien

Address: 682 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tenseien 3.5*
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Also Known As:
Tenseien Hotel Hakone-Machi

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Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa
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#3 Spa Hotel in Hakone-machi
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