We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Professional photos View all
Browse nearby
Write a Review

254 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Bucharest, Romania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I’d like to recommend you this excellent “Onsen Ryokan-Hotel Tenseien”, where we were hosted in November 2013, during our 2 weeks circuit trip in Japan on the “Tokaido Route”, booked with “Vivre le Japon” agency (located in Paris, France). We began by leaving our shoes at the hotel entrance, in a safe box. During our check-in, everyone received his kimono,... More 

Was this review helpful? Yes
Kelowna, Canada
Top Contributor
68 reviews 68 reviews
6 hotel reviews
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed November 27, 2014

This hotel is absolutely perfect for people who are either new or seasoned onsen goers. The location is lovely. I was surprised at how nice the back of the hotel was, with the two waterfalls, little shrine, and ponds with ducks. Walking around here at night was the perfect way to cap off our onsen bath. The onsens are on... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 22, 2014

This hotel is really really nice. We had to take off out shoes as soon as we got in which i liked because the floors were so clean! My white socks didn't have one speck of dust on it. That in itself was amazing. The views the hotel had in its backyard was also unexpected. Two waterfalls and a small... More 

Was this review helpful? Yes 1
Sydney, Australia
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 5, 2014

We booked for one night at Tenseien, and was just expecting a very average stay. However, after arriving here, we realised it is a very peaceful and extremely well serviced. As an non-Japanese speaker, they provide very good information in English to the rules and traditions in the accommodation. Definitely agree with some earlier comments here, yes, it is advisable... More 

Was this review helpful? Yes 1
San Diego, California
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 31, 2014

This was my first experience with the more traditional side of Japanese Inns. Although the hotel is large, the service provided makes you feel welcome. As a westerner, dressing for meals (Yukata) is a fun way to fit in. I opted for a basic western style room which was comfortable and well appointed. Meals are served buffet style. The food... More 

Was this review helpful? Yes
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 20, 2014

The tenseien hotel is huge in size but they have the ability to make the hotel feel quite small. Our room was fine, the wifi was fast, room was spotless and it was quite spacious so for the price was more than enough. We opted not to go for the breakfast and dinner options as we usually enjoy finding local... More 

Was this review helpful? Yes 1
Top Contributor
70 reviews 70 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed June 12, 2014

As titled specified - don't try pulling your luggage all the way (UP) from the train station - you will likely regret it Instead wait for the "Orange Bus A" - opposite the station (down the lift - not the escalator) I think bus is Y100 per person per trip Walking without luggage will be okay, about 15mins stroll Room... More 

Was this review helpful? Yes 1
woodley stockport
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 2, 2014

This was the second hotel of our Ruby Wedding Anniversary trip. After the modern buzz of Nagoya we went into the Hakone National Park to the lovely spa hotel Tenseien. The hotel is on a river and has a beautiful garden with two waterfalls and a shrine. Our room looked over this garden and was enormous. It had twin beds... More 

Was this review helpful? Yes 1
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 2, 2014

This place is definitely worth your money. Deeply peaceful interior, waterfall view and clear fish pond outside, hotel guests walking around in evening yukatas, and an excellent outdoor onsen. For an extra JPY 2,000 you have an option of a private Onsen/family bath room. Frontdesk can speak english thankfully. The only downside is the hotel restaurant is only available from... More 

Was this review helpful? Yes 3
Hong Kong, China
19 reviews 19 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 17, 2014

The hotel is convenience and nice. We just take 100yen can take a shuttle from the train station to the hotel, that is convenience. I was a bit surprised when we went inside that we couldn't wear even slipper, I felt so cold therefore seldom walk inside the hotel. We booked the private hot spring room, that was nice. Food,... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Tenseien? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tenseien

Address: 682 Yumoto, Ashigarashimo-gun, Hakone-machi 250-0311, Kanagawa Prefecture
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Price Range (Based on Average Rates): $$
Number of rooms: 198
Reservation Options:
TripAdvisor is proud to partner with Agoda, TripOnline SA, Priceline, Despegar.com, JAPANiCAN, Recruit Holdings Co Ltd (Inbound) and Rakuten so you can book your Tenseien reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tenseien Hotel Hakone-Machi
Hotel Style:
#6 Spa Hotel in Hakone-machi

89 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (69)
Hotel & grounds (20)
Room/suite (8)
Bathroom (3)
View from room (2)
Dining (2)
Other (34)

Management photos: Courtesy of the property manager

All management photos (20)
Hotel & grounds (5)
Bathroom (7)
Room/suite (3)
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay