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3.5 of 5 Hotel   |   682 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan (Hakoneyumoto Onsen)
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Ranked #12 of 60 hotels in Hakone-machi
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191 people have reviewed this hotel

Traveler rating
    46
    91
    33
    11
    10
See reviews for
68
66
13
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
Paris, France
1 review
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel ! I discovered this place on my third day in Japan, and on a short trip (5 days) from Tokyo to Kyoto I have to say that this place is the one I liked the most. The hot springs are amazing too, you definitely have to test this. By the way, I was able to... More

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Hong Kong
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 4, 2014

We stayed at Tenseien based on favorable comments It turn out to be a bit of disappointment. We stayed for one night in a Japanese-western room with private bathroom. The room is clean and quite large. It has modern facilities including a PC in room although the mouse is not usable. One big plus is the free wifi which is... More

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Hong Kong
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2013

Location: Easy access. Just get off at Harkone main station, and either walk 15-20mins or take minibus (100yen/person). Room: We stayed in a Jap Style room with Private Hot Spring at the balcony. The room is big, with 2 toilets. It looks like the room is for family. Hotspring: The hot spring is big enough for a couple and is... More

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Kuala Lumpur
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 20, 2013

We loved the beautiful surroundings and the breakfast spread! The Kaiseki dinner was nothing to shout about (we had better Kaiseki dinners in a ryokan in Kyoto). If you are looking for a ryokan experience, Tenseien is not the place.

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Vilnius, Lithuania
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2013

This was our best experience in Japanese hotels during our 19 days trip in Japan. May be this was because we were traveling in a group of 12, for a couple may be it is easier to find a small traditional ryokan, if you want more intimate atmosphere, but for our group this Tensein was just perfect! As already mentioned,... More

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singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 25, 2013

To be fair to this hotel (i wont call it ryokan because it doesnt feel like it), i visited a very pretty and excellent service ryokan in kawaguchiko (mt fuji) before i came. Naturally, expectations will be higher as a standard has been set. Pros: 1) hotel surroundings are very pretty and zen. There's a temple, river, waterfall all surrounding... More

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Top Contributor
68 reviews 68 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 31, 2013 via mobile

Stayed for one night. Was completely blown away. Location - it's situated in the town of Hakone-Yumoto, which in my opinion, is the best place to stay in Hakone as it is bustling with quaint shops offering lots of Hakone tidbits, souvenirs and restaurants. Just a 5 min shuttle bus (Take ryokan shuttle bus A when you exit the station,... More

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Melbourne
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2013

This property was easily my favourite from our recent trip to Japan with our children. From the moment we arrived in this lovely town, to check in and opening our door to our western/ Japanese room, I knew we were in for a special time. We had several baths including a family spa which was fun and the surrounding views... More

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Contributor
20 reviews 20 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 14, 2013

what would have been a strong 4 got an easy upgrade to a 5 based on the staff and service they provide. beautiful setting. peaceful location. fair rooms. very nice onsen. excellent staff! this place exceeded my expectations, and I would definitely return here again.

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Newcastle, United Kingdom
Top Contributor
222 reviews 222 reviews
46 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed September 28, 2013

We were on a week long group tour of Japan and this was not supposed to be one of our hotels en route. However a booking gone wrong meant that we ended up here and we were so lucky. It is everything you would hope for in a relaxing retreat. The all-you-can eat buffet served for dinner and breakfast was... More

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Additional Information about Tenseien

Also Known As:
Tenseien Hotel
Tenseien Hotel Hakone-Machi
Address: 682 Yumoto, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0311, Japan
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Amenities:
Restaurant
Hotel Style:
#10 Family Hotel in Hakone-machi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tenseien 3.5*
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