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Hakone Hotel Kagetsuen

1244, Itari, Sengokuhara, Ashigarashimo-gun, Hakone-machi 250-0631, Kanagawa Prefecture
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Hakone Hotel Kagetsuen
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Hakone Hotel Kagetsuen
Hakone Hotel Kagetsuen
Hakone Hotel Kagetsuen
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49 reviews from our community

Traveler rating
    8
    31
    6
    3
    1
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13
16
5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Tokyo, Japan
Top Contributor
208 reviews 208 reviews
70 hotel reviews
301 helpful votes 301 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We booked Hakone Hotel Kagetsuen through our local travel office as a spur of the moment trip. We took the Odakyu Romance train to Hakone-yumoto station. Since we wanted to sightsee around the train station, we tried to take advantage of the local baggage delivery service. Unfortunately, for the same day drop off service, bags have to be dropped off... More 

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Phoenix, Arizona
Top Contributor
85 reviews 85 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

However, it is still very nice. The staff was outstanding! They went out of their way to be friendly & the food served to our group was fantastic. The views were lovely & they had a fantastic massage therapist, who would come to your room for very little money. I was a bit disappointed that they didn't have a bar,... More 

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Gympie, Australia
Top Contributor
233 reviews 233 reviews
50 hotel reviews
115 helpful votes 115 helpful votes
5 of 5 stars Reviewed December 8, 2014

First of all do not be put off by what looks like a white monolith in the forest, it's what's inside that counts. Check in for 2 nights was efficient, our overnight bags from the station awaited us, our Room 205 was quite large & excellent. A blend of Japanese, raised tatami area with table, chairs, TV but with two... More 

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Tokyo, Japan
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 16, 2014

After looking around for a moderately priced ryokan-style hotel and not finding one, we tried this hotel. We stayed a Thursday and Friday night in early April and really enjoyed our stay. We had a "triple," with three single beds, but the room was structured so our daughter was on the other side of the room and a partition gave... More 

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Buxton, United Kingdom
Contributor
15 reviews 15 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 15, 2014

This is a great spot for getting out and about in Hakone. We didn't book any meals but ended up having breakfast and dinner on all three nights stay - and they were great! Although we think a bar may be advertised, we don't think there is one. This ended up being great as there are lots of vending machines... More 

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Letterkenny, Ireland
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

Stayed here overnight! Easy check- in, although they had to go fetch an English speaking member of staff. Rooms are clean and spacious but did smell a little musty! We'd a fab view looking out over the mountains! It's very close to Lake Ashinoko for the scenic boat trip and the ropeway. We didn't have food as we thought it... More 

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Paris, France
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2013

The 4 of us stayed here and the staff were friendly and courteous - if a little confused that foreigners should be staying there. It's definitely a hotel that usually has Japanese visitors only, but don't let that put you off. The service is fine, the staff are friendly and the food is great. (just make sure you're on time... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 8, 2013

We were expecting the worse for this hotel after reading the other reviews but were pleasantly surprised. We had a very smooth check in and although accidently booking a room for just one person we were informed we could both squeeze in the room for a small added cost. We planned on spending as little time in the room as... More 

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Tokyo, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 5, 2013

はじめての箱根でどこに泊まるか悩んだ末、一人1万円程で泊まれるここにしました。 年末で、入口に「空室なし」と書かれていたので混んでいるかなと思ったら、4つある貸切風呂も朝夕の食事前(18時、7時くらい)も一分も待たずに入れてよかったです。 食事処もすいていたので、人が少なかったのかな? 夕食は口コミをみてあまり期待していませんでしたが、思ったより、というか、普通においしかったです。 宿泊当日の午前に電話でアレルギーを伝えたところ、それも快く別の料理に変更してくれました。 全体的に肉を使った料理より野菜や魚を使った料理が多く、ヘルシーだと思います。 とにかく量が食べたい!という人には少し足りないかも。 ただし私はものすごくお腹いっぱいになり、普通に外食するよりは格段に多いと思います。 禁煙でなかったのと、タオルをかえてくれない(一度使ったタオルをフロントに持って行ってもかえてくれないです。知らなかったのでびっくり。)ことだけちょっとマイナスでしたが、時間無制限の濁り湯貸切温泉に、費用対効果は高いです! I stayed here with my boyfriend in the end of the year. I chose this hotel because of their 4 free private onsen (hot spring) bathes which you can use whenever you want. Other hotels don't have private ones, or tend to charge per an hour. I was expecting to wait... More 

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Sendai, Japan
Top Contributor
58 reviews 58 reviews
18 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 2, 2013

We stayed in this hotel for one night between Christmas and New Years in December 2012 while exploring the Hakone region. Overall it was a very good hotel but I would recommend Hotel Hakone Powell (which I previously reviewed and which is directly across the street) instead of this hotel for a more tradition Japanese experience at half the cost.... More 

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