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The Prince Hakone

4.0 of 5 144 Motohakone, Ashigarashimo-gun, Hakone-machi 250-0592 , Kanagawa Prefecture
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321 reviews from our community

Traveler rating
    97
    147
    51
    13
    13
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110
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14
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Makati, Philippines
Top Contributor
83 reviews 83 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, quiet hotel by Ashinoko. Probably built in the 80s, with all the bells and whistles of the era. Attentive service and staff that made a great effort to communicate in English. My biggest mistake was to order a massage on the room. Worst massage I ever had, not kidding. And expensive too at Y7000 yen.

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Preston, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 15, 2015

We spent several nights at this hotel over Christmas and it was a delight. The chef is a genius and each meal was a symphony of flavour and appearance, charmingly served by waitresses who knew and understood what they were serving. The rooms are large and many have wonderful views over the lake. If you are lucky you might even... More 

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USA
Top Contributor
219 reviews 219 reviews
51 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed December 21, 2014

I had the fortune of staying at this location during a recent business trip to Japan, and I had a GREAT stay! Although I cannot speak to the hotel's proximity to other sights, I did find the hotel and its onsite shops and amenities to be quite nice. The views Mt. Fuji and the lake are absolutely spectacular! I'd certainly... More 

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Port Douglas, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2014

Amazing room - all extravagant needs and more catered for. Awsome view of Lake Ashi and Mount Fuji from my room. Onsen was an absolute pleasure and just what the tired body needed before a magnificent banquet - food, drink and service very high quality. Such beautiful surrounds and a very relaxing time.

Was this review helpful? Yes 1
Singapore, Singapore
Top Contributor
76 reviews 76 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 10, 2014

Good stuff: - hotel transfer to and from Odawara station - very helpful staff - onsen in hotel - included for free - size of our room - fits two adults and two kids nicely - view of the beautiful lake Bad stuff: - location is very hard to get around to fully enjoy Hakone. Bus options around hakone are... More 

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Singapore
Top Contributor
97 reviews 97 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed December 10, 2014

Let's starts with some of the good things. We enjoyed having the onsen downstairs. There was an outdoor one and it was nice to soak in the onsen amidst the winter air. The staff are very good. We had a quadruple room and it was spacious. We have a great view of Lake Ashi. Grounds are nice. The transport however... More 

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Canada
Top Contributor
70 reviews 70 reviews
19 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 2, 2014

very good shuttle service to and from the hotel at Odawara station. Hotel was spacious and though dated was comfortable.We wanted to change one room and was accommodated. The included dinner at Nadaman Japanese restaurant was good. Food allergy was accommodated as well . The manager showed us a picture that was taken the weekend before with a snow-capped Mount... More 

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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 4, 2014

Expensive but very big and beautiful. To my pleasant surprise, even shampoo quality is good... my hair becomes very smooth. Onsen... I really enjoyed it. everything is perfect for me... Except they should check the standard of the restaurant(I chose Japanese restaurant) in the Resort as for guests who do not drive, we got no choice but to eat in... More 

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Kuala Lumpur, Malaysia
Top Contributor
57 reviews 57 reviews
24 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 29, 2014

Good value for money, this Hotel is located near the Hakone En bus stop which can take you to all the attractions covered by your Hakone Freepass including the Hakone Sightseeing Cruise, Hakone Ropeway, Hakone Tozan Cable Car and Hakone Tozan Train and Bus. The Hotel has an Hot Spring bath inside and outside in the Open Air. Rooms are... More 

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Melbourne
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed October 26, 2014

Our experience at the Prince Hakone Hotel (Annex) was probably in exceptional circumstances as we arrived with the front of Typhoon Phafone. So this review is as much about the hotels inability to deal appropriately with non Japanese speaking guests in an exceptional situation as its amenity. We arrived at just after 5.00pm by bus after driving all day through... More 

Was this review helpful? Yes 3
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Additional Information about The Prince Hakone

Address: 144 Motohakone, Ashigarashimo-gun, Hakone-machi 250-0592 , Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Prince Hakone 4*
Number of rooms: 92
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Also Known As:
The Prince Hakone Hotel Hakone-Machi
Prince Hotel Hakone Machi
Hotel Style:
#8 Luxury Hotel in Hakone-machi
#21 Best Value Hotel in Hakone-machi

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