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All 60 Hakone-machi hotels

The Prince Hakone

4.0 of 5 Resort   |   144 Motohakone, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0592 , Japan
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Ranked #12 of 60 hotels in Hakone-machi
A recent review
4 of 5 stars reviewed 4 weeks ago
Pau M Auckland Region, New Zealand
  • Reviews (288)
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  • Room tips (20)
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288 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is great if you are looking for a little get-away from the city in the beautiful surroundings of Hakone. We stayed a couple of nights and visited the area. The spa is excellent, it features an indoor and outdoor pool. The setting is quite stunning and the restaurant, albeit dear, was excellent. The only problem is that the... More

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Elizabeth, New Jersey
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 8, 2014

As a group of 4 friends travelling around Japan for the first time, we stayed 3 days at this resort back in November 2010. From the moment we arrived from Tokyo and was picked up by the resort's shuttle bus, we knew an exciting time was to come. The drive up into the mountain takes about an hour and was... More

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Top Contributor
72 reviews 72 reviews
35 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed May 25, 2014

we stayed here 1 night. rooms clean, nice, comfortable. But mostly the grounds of the hotel are by a lake the you can see the Fuji. We had clear skies and woke up to see beautiful white Fuji in from of us. We took a warm baths again so nice and clean. Right near the hotel there is a cable... More

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London, United Kingdom
Top Contributor
226 reviews 226 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 28, 2014

The Prince Hakone sits right on Lake Ashi facing Mount Fuiji. It's a bit old and chintzy and the restaurant menus are limited plus there's no bar. Rooms are old-fashioned but very spacious. It probably has the most character of all the Hakone hotels but if you want to be nearer the main attractions, the Hakone Hotel is better situated.... More

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Montreal, Canada
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 25, 2014

This is a beautiful hotel in a spectacular site, with excellent service. The Japanese restaurant us hands down superior to the 'French' one, with an excellent breakfast and a wonderful dinner menu. The view of mt Fuji on a clear day is spectacular. My only complaint is the lack of wifi anywhere but in the lobby close to the checkin... More

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East Mids
Top Contributor
52 reviews 52 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed April 20, 2014

This is undoubtedly a 'high end' hotel but it is getting somewhat dated and the service in the French restaurant was the poorest I experienced in Japan. The staff actually seemed confused as to what was expected of them. The set dinner was good with a excellent steak, although overall it could have done with more generosity on the portion... More

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2014

My wife and i staid one night at the Hotel. The Hotel is very nice, great view to Fuji mountain. The room is very good but: We arrive at 14:15 (room is available from 15:00). That day was very raining so we got to the Hotel very wet. The reception english is poor. The attitude is very bad. We explaind... More

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San Francisco, California
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 14, 2014

Mt. Fuji view being a big plus, Indoor+Outdoor Onsen makes it special. The only hotel which was spacious & had amazing views. The Spa adds to the list of things to do at this site, couple restaurants and shopping as well... Overall great value for money!

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sartell, mn
Top Contributor
54 reviews 54 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed March 24, 2014

Beautiful hotel with a unique setting. Mt Fuji is quite visible from our balcony. A natural hot springs in the hotel is a major attraction. A really unique experience. The hotel also sits on a beautiful lake surrounded by mountains. There is a majestic character that surrounds the place. Certainly a nice family stop.

Was this review helpful? Yes 1
14 reviews 14 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 19, 2014

... it needs some improvements. On the plus side, its location on the shores of Lake Ashi is superb. Very quiet and peaceful. Select a Mt Fuji view room. From the balcony, you'll have a breathtaking view of Mt Fuji and the Lake. Also do select a room in the West Wing (less walking and closer to the Western Restaurant... More

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Additional Information about The Prince Hakone

Address: 144 Motohakone, Hakone-machi, Ashigarashimo-gun, Kanagawa Prefecture 250-0592 , Japan
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Prince Hakone 4*
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Also Known As:
The Prince Hakone Hotel Hakone-Machi
Prince Hotel Hakone Machi

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Free Parking Restaurant
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#6 Luxury Hotel in Hakone-machi
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Official Description (provided by the hotel)
Hakone Prince Hotel is built right on the shore of Lake Ashi, surrounded by greens of Kamiyama, and Komagatake.You can see Mt.Fuji over Lake Ashi, and surrounding forests. We have wide variety of guest rooms including cottages and family rooms. An open-air hot spa which has a beautiful view of the lake, it will ease you and refresh you on your vacation. ... more   less 
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