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Certificate of Excellence
1300-492 Gora, Ashigarashimo-gun, Hakone-machi 250-0408 , Kanagawa Prefecture
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
travelergirl564 San Diego, California
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77 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
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San Diego, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our first ryokan experience and we had a lovely stay. The location was awesome - just steps away from the Sounzan rope way and cable car stop. The service was top notch. Our attendant Sato took excellent care of us. It was wonderful to have one person assigned to helping us check-in, tour the facilities, serve all meals,... More 

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15 reviews 15 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed in this ryokan for 2 nights in April 2015 - it was absolutely brilliant. We paid for a room with our own private outside hot bath and after travelling around Japan for over 2 weeks it was a fantastic treat at the end of our holiday. Things seemed to have changed since the last review we were served... More 

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Los Angeles
16 reviews 16 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 12, 2014

Location: Unbeatable. When you get off the cable car at Sounzan from Gora, exit the station and it's right there. Hospitality: Courteous Japanese hospitality at its best. However, not too many English speaking staff, which didn't bother us too much, but it's something you have to expect. Onsen (the communal hot tub): They have a small indoor one and a... More 

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Singapore, Singapore
Top Contributor
86 reviews 86 reviews
20 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed December 5, 2014

Me and my wife enjoyed our 1 night here very much. The service was very good and professional. The rooms were cozy with a very nice private outdoor onsen. The food was well prepared and very delicious. We went at the start of December. It was in between seasons. For those interested, I think a snowy landscape would have made... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2014

How about being assigned one person to attend to you on all your meals! If that is not going to make you feel special. This is our first time to stay in a ryokan and I do not know if the personal attention given us is standard in all ryokans but Gora Hanougi Sounkaku did not disappoint. The western architecture... More 

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Isle of Wight
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 18, 2014

The welcome alone was enough to warm the heart. A lovely Matcha tea on arrival before being shown to the amazingly spacious room with all you need for a proper modern ryokan experience, including an outdoor personal Onsen. Service was impeccable, personal service from the same lady throughout our two night stay. 11 course meal served in the room. Futons... More 

Was this review helpful? Yes 3
Auchterarder, United Kingdom
Top Contributor
53 reviews 53 reviews
23 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 5, 2014

We stayed here for a couple of nights and it was definitely a highlight of our 2 weeks in Japan. It was a Ryokan experience with western influence The staff were fantastic. We had a young lady (I cannot remember her name - sorry!) look after us from check in until we left. She was just superb, spoke good enough... More 

Was this review helpful? Yes 2
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 16, 2014

the hotel is right next to the cable car and rope car station, which is convenient for you to go along different tourist spots of that region. The onsen is not big but enough for you to enjoy the hotspring water for both day and night. The food there is also on season and very good quality. The room is... More 

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 8, 2014 via mobile

We spent two nights here and found the ryokan is better than we expected. Everything is great, from the food , the service and the hot spring. You won't regret staying here. Highly recommend.

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Allentown, Pennsylvania
5 reviews 5 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 25, 2014

Our family of 4 spent one night here in a room with a private open air onsen. Everything was top-notch. The staff did not speak very much English but they were very helpful regardless and worked hard to make our stay enjoyable. Our two kids loved everything. The food was amazing - even if I wasn't sure of what I... More 

Was this review helpful? Yes 1
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