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Merveille Hakone Gora

1300-70 Gora, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
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1 room 1 guest
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Merveille Hakone Gora
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128 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (128)
  • Mar-May only
    (35)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (32)
  • Dec-Feb only
    (26)
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San Francisco, CA
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 8, 2015

The room was very basic. If you are looking for something nice, look elsewhere. Their shuttle service also didn't work for us. We reached Gora station at 1 pm and called for shuttle, and they said the shuttle service hadn't started for the day. On our way back too at around 9 am, they said they couldn't drop us. The... More 

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Jakarta, Indonesia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 14, 2015

We stayed in the 'Japanese-style family room' which is spacious for the 4 of us with all the amenities we needed, except wifi (free wifi is provided downstairs at the lounge). Limited English proficiency on behalf of some of the staff was not a problem at all, and everyone was so friendly and helpful. The Kaiseki dinner was great and... More 

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Tsukuba, Japan
Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed March 19, 2015

The twin room was very spacious, clean and pleasant with a balcony. The Kaiseki dinner was great: also, side dishes of delicious snow crab, Japanese beaf (Wagyu) or abalone can be added by just 1,500 yen. Breakfast was good as well. And the total cost was inexpensive (23,000 yen). There is no private bath in each room but the public... More 

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Nehalem, Oregon
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 13, 2014

For the most part, we enjoyed overnight stay here. The evening meal was excellent as was breakfast in the morning. Our only real issue was ordering a non-smoking room then finding a strong aroma of stale cigarette smoke when we checked in. The room was average though our outside tub was a very nice adder. The staff was friendly and... More 

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Melbourne, Australia
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed August 6, 2014

Our night that we spent here was quite disappointing. The rooms, yes are very large even for Western standards, with a large balcony. However the condition of the rooms left a lot to be desired. It's quite run down and old and definitely needs a renovation and a spruce up. I felt that the rooms were quite dirty. There were... More 

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Davao City, Philippines
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed June 24, 2014

Hotel is just about 5 - 10 minutes from the JR Train station, however, it's all uphill. So better to get the hotels phone number before coming to Gora, so when you are at the train station, you can call them for a free shuttle pick up at the station. (cost is 10yen to make call from public phone). Hotel... More 

Was this review helpful? Yes 3
bristol
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed June 7, 2014

Wonderful hotel, fantastic staff, beautiful breakfast! We arrived at the hotel early, they happily stored our luggage. When we returned after a long day, they had put our luggage in our room...top top service! The room was very spacious, large balcony and a good sized bathroom. Beds were comfy and very quiet and free wifi in reception. We didn't use... More 

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Level Contributor
140 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed June 1, 2014

The hotel is close to the gora station,but a steep climb uphill. Rooms are nice & spacious ,the pickup service was prompt While checking in. But if you have the first train to catch Which is at 8 am. The shuttle will not be available until 9 am . Only Japanese breakfast & dinner service on advance booking. Wifi is... More 

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Kuala Lumpur, Malaysia
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 19, 2014

After a long trip up the mountain, we rolled our suitcases up a steep hill and were initially disappointed with the look of the Merveille. (You should get the shuttle bus - ring ahead or a cab or go one stop up the tram-car if you want to avoid the steep hill). In the end, we were incredibly impressed with... More 

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Jakarta, Indonesia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 6, 2013

The staffs were very helpful, warm, and welcome. They picked up us at Gora station, when some one, Japanese, whom we asked the location of this hotel to,make a call to the hotel, because we did not know, the exact location. Room really clean, and wide enough. Onsen inside the hotel very comfortable, hotel also provide basket , to bring... More 

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