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Hotel Marroad Hakone

1320 Gora, Ashigarashimo-gun, Hakone-machi 250-0408, Kanagawa Prefecture
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Hotel Marroad Hakone
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5 of 5 stars reviewed 1 week ago
Rabnut Calgary, Canada
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62 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • Japanese first
  • Swedish first
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Calgary, Canada
Top Contributor
60 reviews 60 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were originally booked for 3 nights. Because of a temporary closure of the ropeway, we asked the staff during the first night if we could cancel the last 2 nights. Because we booked through Expedia, multiple phone calls had to be made to the Japan and N America Expedia service desks. The entire thing took about an hour to... More 

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Manila, Philippines
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One of the few hotels that provides free shuttle service to many sites in the Gora-Hakone area. All you need is to tell them when and where to bring and fetch you. The drivers are courteous and punctual. This service alone will save you plenty of money on transportation expenses, plus the benefit of chaffeur driven limousine service. The hotel... More 

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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 24, 2015

Pros - The place is old but very well kept - shuttle pickup service (although I didn't use; took the Ropeway which was just a short 400m walk away) - away from places around Gora station which presumably is more hectic - located very close to Hakone Ropeway and Hakone Tozan Bus line (both directions) - onsen pool is filled... More 

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Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2014

We stayed at Hotel Marroad in early October 2014 for one night, and found it very comfortable. The rooms are a bit dated, but functional and ours had a lovely view of the hills. The courtesy bus was a real perk: we used it to go to the Open Air Museum and the station several times. The breakfast was also... More 

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Brisbane, Australia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 30, 2013 via mobile

Booked due to the great location close to transport. The free hotel transport was a bonus, picking up or dropping us where we needed to go. Took the nearby cable car to do the loop (look out for Mt Fuji as it crests the hill) returning via bus. Short bus ride from the station also gets you to the glass... More 

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Aberdeen, United Kingdom
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 1, 2013

Stayed here for two nights in August , thought it would be a treat for my partner as it was his birthday. Free shuttle service from station picked us up after a phone call to the hotel. We received a very cold welcome from the receptionist not what we expected during our stay in Japan. We had to pick our... More 

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Adelaide, Australia
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 12, 2010

We only stayed at the Hotel Marroad for 1 night but in hindsight we wish we had stayed longer. Firstly, pros: - amazing views from our private balcony - the hotel has a free shuttle service - you just have to tell staff where you want to go and they shuttle you there - the hotel has indoor and outdoor... More 

Was this review helpful? Yes 2
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