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Hakone Hotel

Certificate of Excellence
4.0 of 5
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65 Hakone, Ashigarashimo-gun, Hakone-machi 250-0521, Kanagawa Prefecture
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Hakone Hotel
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Noor M
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130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
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Senior Contributor
24 reviews 24 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I arrived via the ferry at Hakone machi terminal and easily located the hotel. Granted, the price was expensive but the service was excellent. The staff who greeted me took the trouble to show me the breakfast area, my room and every minute details including how to operate the bidet. At the end of the lengthy intro and explanation in... More 

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Hong Kong, China
Top Contributor
60 reviews 60 reviews
38 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed in this hotel for two nights recently. I stayed in the Junior Suite with the hope that it gave me the lake view but to my disappointment the junior suite structure was strange enough that the balcony was covered by another external structure that kind of blocking your view and you have to see through a few columns... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 22, 2015

First impressions count and, well, this place looks like a prison. Not kidding. It's made entirely of concrete with an ominous smoking chimney at one end. There is a shuttle bus from Odawara station, which requires reservation in advance. Helpfully, the tour bus doesn't actually have the name of the Hotel anywhere on it (hint: it says Fujima Group). Lovely... More 

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Perth, United Kingdom
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 28, 2015

We decided to stay at this hotel because we were collecting a custom order from Izumiya (a Hakone Yosegi parquetry shop a short distance down the road) and wanted a convenient and comfortable base to stay in Hakone-machi for a couple of days. Spacious room (especially compared with our budget hotel in Tokyo), furniture looked a little shabby as if... More 

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Emirate of Dubai, United Arab Emirates
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2015

The room was pricey, but the views was amazing. just make sure its not rainy or foggy day and you will absulotely enjoy the views Hotel close to attractions.staff were friendly. not too many shops or restaurants around. We enjoyed the stay.

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Marina del Rey, California
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 6, 2015

The hotel itself was rather understated , but had comfortable, large rooms--and the view over lake Ashi was exquisite. When we awoke on our first morning, we were treated to a spectacular view of Mt Fugi just peaking out through the clouds. The mountain was on view the entire morning, and we are so thankful that digital photography is ours!... More 

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Senior Contributor
33 reviews 33 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 5, 2015

This hotel is comfortable and pretty well designed and renovated unlike the reviews stated it to be run down and old. The front of the hotel is nicely decorated, staff at the counter are well conversed in english allowing smooth and easy communication with both staff and guests. One point to note when making your booking online is, we booked... More 

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Rotterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 22, 2014

The Hakone hotel is perfect to stay in as a tourist for a few days while exploring the nearby Hakone/Fuji area. The view from the hotel is really splendid! Seeing fishermen on Lake Machi and Mt Fuji from your room in the morning is a real nice way to wake up. Check in was fast and efficient, like everywhere else... More 

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 10, 2014

My fiance and I stayed at Hakone hotel for one night during a trip to Japan. The location is excellent. Right by the Hakone Machi sightseeing cruise pier and here is also a bus stop right outside the hotel. The hotel could do with a bit of TLC and redecorating inside and out. The rooms look a little dated but... More 

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Sydney, Australia
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 2, 2014

The location of this hotel cannot be faulted. The view over Lake Ashii is stunning, and if you are as lucky as we were, and it is a clear day, you will be able to see an incredible view of Mt. Fuji from your room when you wake up in the morning. The hotel is conveniently located adjacent to the... More 

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