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Okura Frontier Hotel Ebina

Certificate of Excellence
2-9-50 Chuo, Ebina 243-0432, Kanagawa Prefecture
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Okura Frontier Hotel Ebina
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48 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (14)
  • Jun-Aug only
    (10)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (11)
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Nishinomiya, Japan
Top Contributor
168 reviews 168 reviews
31 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed October 20, 2014

We stayed here for a couple of nights. Can't complain about the place. It is a cheap business hotel. Walls are not as soundproof as we hoped but what can you expect in a working town like Ebina? Close to an AEON department complex as well as an Yamada Electronics store. It is pretty centrally located in Ebina city. Be... More 

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Quebec City, Canada
Top Contributor
50 reviews 50 reviews
32 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 29, 2014

First impressions were good.Check-in was fast, Room not a bad size and bathroom clean with a lot of hot water. Free wifi. No iron just a pant presser(does anyone use them?). Charge for water and instant coffee. Rooms not very soundproof. Room smelled of smoke as someone was smoking in the stairwells and hallway. Changed my room with ease.Front desk... More 

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Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Sir, Thank you very much for letting us know this matter, and we all appreciate your patience. We apologize for making you feel uncomfortable. We would make every effort to improve our service, and hope to stay with us again. Best regards, Yuko Hoshino Okura Frontier Hotel Ebina More 

Pensacola, Florida
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 17, 2014

While visiting our daughter at Atsugi NAF we were space available at the Navy odge-we got bumped and needed a close by, comfortable and convenient hotel for a few nights. The Okura Frontier was exactly what we wanted. It is about a 15 minute drive from the base and within walking distance of a large mall with many good places... More 

Was this review helpful? Yes 1
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Thank you very much for your comments. We are very pleased that you had a comfortable stay. We hope that you'll come back Japan and stay with us again. Best regards, Okura Frontier Hotel Ebina Front office manager Kenji Umeyama More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2014

I stayed here for 2 nights before checking out to Tokyo. My first impression of the lobby and the room is that it's super clean. The room is small but comfy enough and has all the necessities. This would look like the size of a budget hotel in Singapore but the cleanliness of a 5-star hotel. The hotel is within... More 

Was this review helpful? Yes 3
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear guest. Thank you very much for staying with us and giving us message. We are glad you hear that you enjoyed our hotel. Did you see the cherry blossom here? Did you try liquor that one drinks at a pub and Ramen Noodle Soup? If you have a chance to stay. We love to tell you. We will do... More 

Jacksonville
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 21, 2014 via mobile

Stayed here 10 days, this hotel is western style within 10 minutes of the train station. The station area has many food and shopping which is wonderful. Hotel meals are pricey but you can walk to eat at a number of places, including 24-hour Denny's on the corner. 7-11 next to Denny's sells fresh coffee. Staff at the hotel is... More 

Was this review helpful? Yes 1
Okura-Ebina-TA, お客様担当マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear guest. Thank you very much for staying with us and giving us message. We are glad you hear that you enjoyed your stay. We will do our best always for you. We hope to seeing you again. Sincerely yours. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 26, 2013

Excellent service, location and hotel restaurants! Especially Mrs Makiko Murakami who helped with all the english translations, Ms. Yoshiko Kaijo, and the very charming sommelier Mr.Keisuke Narumi and his assistant Mr.Yuta Shimabukuro!

Was this review helpful? Yes 1
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Thank you very much for your comment. We are very pleased to know that you enjoyed your stay at our hotel. We hope to see you soon and look forward to serving you again. More 

Contributor
11 reviews 11 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 6, 2013 via mobile

Stayed for 9 days with family. Good clean well run hotel. The best in the area. Breakfast was a little pricey but that is common in hotels. Good gym that you can use and in a great location. The cleanliness was first class and we will stay there again when visting our family. Hotel bar is also a little expensive... More 

Was this review helpful? Yes 1
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Guest. Thank you for staying with us. Did you have a good time in Japan with your family? We are glad you hear that you enjoyed our hotel. We will do our best always and We looking forward to seeing you again. Sincerely yours. More 

Olympia, Washington
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 21, 2013

I knew about this hotel from working in Japan near Ebina. A person who had worked there told me about it. A hotel in this area with a reasonably sized room for less than $200 a night is not common around Tokyo/Yokohama. The hotel is extremely clean has an excellent restaurant with a breakfast buffet. The Vina Walk mall is... More 

Was this review helpful? Yes 1
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear Guest Thank you very much for staying with us. We are glad to hear that you had a great time in Japan and enjoyed our hotel. We feel sorry about you credit card. We have BBC news program that is only you can watch in our hotel. If you have a chance to stay. Please ask to front desk.... More 

Penang Island, Malaysia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 12, 2012

it was my first time traveling to Japan for a business trip. unluckily, i was down with dehydration during my stay. i barely walked, ate, slept and nausea feeling the whole afternoon. i called for help to the staff to get me some medicines. quickly, one of the staffs (Keiko Endo-san) with perfect English knowledge, went to my room to... More 

Was this review helpful? Yes 3
Okura-Ebina-TA, フロント オフィス マネージャー at Okura Frontier Hotel Ebina, responded to this review

Dear guest Thank you very much for staying with us and giving us such a wonderful and warm message. We are so glad to hear from you. So, how are you doing? I hope you get well and everything goes well. I feel so sorry that you were sick while you staying in Japan. I heard that was your first... More 

cyclinglover
Top Contributor
178 reviews 178 reviews
96 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 19, 2010

I often stay in this hotel when on business, price/quality wise it is outstanding. Rooms are good, service as well. It is a 5 to 10 min walk to the Ebina station. Will stay again.

Was this review helpful? Yes 1
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