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Sheraton Grande Tokyo Bay Hotel

4.0 of 5 1-9 Maihama, Urayasu 279-0031, Chiba Prefecture
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Sheraton Grande Tokyo Bay Hotel
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Sheraton Grande Tokyo Bay Hotel
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1,425 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

A recent 2 night stay for my girlfriend and my birthdays, was unbelievable. I'll first start with the front desk, great service always willing to help. I want to give special praise to yuki kaku, his all around service was exceptional, he upgraded my room, provided me with recommdations for the area . I also love the fact that he... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Chris1883 It was truly a pleasure having you as our guest during your recent visit to Disney Tokyo On behalf of the entire team at The Sheraton Grande Tokyo Bay, we are so pleased that you were able to experience our hotel and enjoy the service and quality levels which we pride ourselves on. The voice of customers is... More 

Chiang Mai, Thailand
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Sheraton hotel tokyo bay is a great hotel. It is a shame you feel obligated to go to disneyland. It is a good standard (though a little dated still clean and well maintained). When we went through it was noticed that they are renovating (we did not hear anything). This is on some floors (6 and 7 as we passed... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Adam_Barnes Thank you very much for taking the time to share your experience on TA It is always a great pleasure to receive such review and I am glad that you have enjoyed the service and facilities of our hotel . I am pleased to confirm, as you mentioned, that currently we are undergoing a refurbishment of our guestrooms... More 

Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

We started our family trip to Japan with a 3 night stay at the Sheraton Tokyo Bay, as Disney was the first thing on our to-do-list. It was a great base to do both Disney Parks from being just a short walk from Bayside monorail station. It was also great being able to buy our tickets from the hotel to... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Crocusflower1 Thank you for sharing your recent experience at Sheraton Grande Tokyo Bay on TripAdvisor. I appreciate the time that you have taken to write a s review and hope that this will be useful for future guests. My team and I look forward to welcoming you and all your families back in the near future. With Warm Regards,... More 

Vientiane, Laos
Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not only is this hotel overpriced for a pretty standard run of the mill room, the dinning was incredibly expensive with limited other options nearby. For example, room service for an unexciting burger exceeded $30 dollars( it was worth about $8). Then despite the cost of the hotel they then had the cheek to charge for internet on top..... bold......Location... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Tammy A May I thank you for taking the time to write a review on Tripadvisor. I ‘m very concerned to read about the impression that you had , regarding the charges of our Hotel and allow me to explain that, we are on same prices range with our competitor hotels in the area. I also share your comment... More 

Sydney, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 nights in Dec. To start off with, because it is a Disney affliated resort, we checked in and dropped off our baggage at the Disney Welcome Center, just next to JR Maihama Station. Fantastic option!! We bought Disney tickets whilst checking in (avoiding the queue at the Official Disney ticket counters.. and yes there was a... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Raph S Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful stay at The Sheraton Grande Tokyo Bay. The team and I looking forward to the next pleasant opportunity of welcoming you back to your hotel in one of... More 

Rickmansworth, England, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We booked the Sheraton for our visit to the Tokyo Disney Resort. It was a choice between this and the Hilton but we decided to go with the Sheraton as we stay with them regularly. I have to say we was really disappointed and this is probably one of the worst Sheratons I have been to. We arrived to check... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear tankmc Thank you for taking the time to share your feedback. As I mentioned in my previous e-mail we truly regret to find out that you were disappointed with our facilities and service and please accept our sincerest apologies for the unpleasant experiences you encountered. Dear tankmc , we are taking very seriously our guests comments and feedbacks, we... More 

Kuala Lumpur, Malaysia
Contributor
17 reviews 17 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I always thought hotel rooms in Japan were small. It was a pleasant surprise to find how spacious the room was at Sheraton Tokyo Bay. It fit 2 double beds plus 1 extra bed. The location is perfect for those visiting Disneyland. There are cute mickey-themed shuttles to ferry guests to nearby Ixspiary mall and train station every 10 minutes.... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Ellysuliana Thank you for the time you have taken to write a review for Sheraton Grande Tokyo Bay and also to outline the services of our team and our signature facilities . We continuously strive to offer our guests with an incomparable stay and your comments certainly matches the level of service that we aim for. Dear Ellysuliana we... More 

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything you'd expect from a 5-star Sheraton property and a Disney resort partner. We stayed in one of the newly renovated rooms in the hotel on the 7th floor and was impressed with what they've done to refurbish the property. Room was spacious with two double beds. Perfect for my family of two adults and two boys (8 and 13... More 

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear tcllee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giuseppe Fornillo Hotel Manager More 

Kuala Lumpur, Wilayah Persekutuan, Malaysia
Top Contributor
129 reviews 129 reviews
47 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel during our recent trip to Tokyo. The hotel which is one of Disney partner hotel is conveniently located in the Disney Theme Park area which is connected by the monorail system with 4 stations. Disney has 2 theme parks in Tokyo which are Disney land and Disney Sea each with one station of the monorail.... More 

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear LiveNLetLive Thank you for sharing your recent experience at Sheraton Grande Tokyo Bay on TripAdvisor. I appreciate the time that you have taken to write a so detailed review and hope that this will be useful for future guests. My team and I look forward to welcoming you back in the near future. With Warm Regards, Giuseppe Fornillo Hotel... More 

Bandar Seri Begawan, Brunei Darussalam
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this is our first trip to japan. i requested for early check in and not only were given early check in but an upgrade to bigger and more spacious room. they have very friendly and attentive staffs, the most friendliest, polite and attentive thus far. this hotel has great facility for kids and adults guest. it has great location, excellent... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear daizikzak It was truly a pleasure having you as our guest during your recent visit to Disney Tokyo On behalf of the entire team at The Sheraton Grande Tokyo Bay, we are so pleased that you were able to experience our hotel and enjoy the service and quality levels which we pride ourselves on. We are grateful for your... More 

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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu 279-0031, Chiba Prefecture
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
Number of rooms: 802
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Hotel Style:
#5 Family Hotel in Urayasu
#7 Romantic Hotel in Urayasu

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