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Sheraton Grande Tokyo Bay Hotel

4.0 of 5 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
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Sheraton Grande Tokyo Bay Hotel
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Sheraton Grande Tokyo Bay Hotel
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1,364 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel from 9 November to 13 November 2014. Wanted somewhere close to the Tokyo Disney Resort. It was a good choice because of its location. Was greeted by a very service-oriented staff upon check-in. The room size was spacious for a family of 2 adults and 1 child with 2 double beds lots of walking space. Though... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear dftan Thank you for writing a review for the Sheraton Grande Tokyo Bay It is of great pleasure to read that you and your family have enjoyed your stay with us. Your kind words have been passed to our biggest asset, our team, to recognize their effort. I look forward to welcoming you back for another memorable stay with... More

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Sheraton Grande Tokyo Grande for 2 nights as my base whilst exploring Tokyo Disneyland. Check-in process via the Disney Resort Welcome Centre was an interesting experience, and had some difficulty with staff understanding my pre-booked and paid disney tickets. It took a good 10 minutes to sort-out, with English only somewhat acceptable. As an SPG member... More

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Drsoandso Thank you for taking some of your time to write a review on TriAdvisor and share your experience. I am pleased to learn that you had good time with us and enjoy our facilities and service. We strive to provide a high level of service to our guests and to receive feedback such as yours is very reassuring.... More

Singapore, asia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I love this hotel, it's beautiful, close to the station, free shuttle bus to the railway station that travels in a loop around disney partnered hotels and of course Disneyland/Sea. Hotel view showed the Castle and Volcano splendid fully on a clear bright day. Sometimes my family would catch the Fireworks display every night. Except the first night of our... More

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Estonaria Thank you for sharing your thoughts and experience on your recent stay with us. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The Sheraton Grande Tokyo Bay looking forward to welcoming you and your... More

Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel because we are Starwood preferred guest loyalty members and were redeeming for a free night. Sadly, the Sheraton Miyako and Westin Tokyo were sold out, so this was our only free night option. We knew after reading reviews that it would not meet our expectations, but we were still hoping it could and it didn't.... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Melmarcor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I would also like to take this opportunity... More

Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Great spacious hotel room that's near to the monorail which brings you quickly to Disneyland and Disneysea. The only bummer for hotels in this area is that it lacked a shopping mall that's serving all the many hotel guests. Service from the reception is as per what you would expect of a Starwood hotel but what was really thoughtful was... More

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear andrew_pangsk Thank you for sharing your experience on your recent stay with us. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The Sheraton Grande Tokyo Bay We would like to thank you for choosing to... More

Emerald, Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 6 nights for a Tokyo Disney for a family of three. Rooms were of good size and we had a room with two double beds facing the Disney parks. Beds were of good size and were a real double and would say close to queen size (large beds for Japan). We booked a Club Room although access to... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Mark L Thank you for sharing your experience at The Sheraton Grande Tokyo Bay on TripAdvisor , We appreciate the time that you have taken to write a so detailed review, I’m sure this will be very helpful for our future guests. It is really pleasing and motivating for us to receive such compliment from our valued guests and... More

Houston, Texas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was a great and economic choice for our family. We are 2 adults, 2 kids and a baby. Rooms in japan are smaller than usual, and in many places we would have to book 2 rooms. The Disney hotels were booked, and plus they are expensive. So this one fit well. Not as convenient as the Disney ones,... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Rosca789 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Giuseppe Fornillo Hotel Manager More

Melbourne, Australia
Top Contributor
54 reviews 54 reviews
21 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I travelled to Tokyo with my daughter for an intense 5 days at Tokyo Disney Resort. We arrived at Narita in the morning - had a choice of waiting over an hour for a bus to the hotel or traveling to Disneyland in 10 minutes Jumped on that bus. When we arrived at Disneyland, we found our way to the... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear FlossFairy Thank you for sharing your experience at The Sheraton Grande Tokyo Bay on TripAdvisor , We appreciate the time that you have taken to write a so detailed review, I’m sure this will be very helpful for our future guests. It is really pleasing and motivating for us to receive such compliment from our valued guests and we... More

Cobourg
Top Contributor
66 reviews 66 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here after spending the day at Tokyo Disneyland...... what a treat. Very large rooms and great location....Had a lovely bath.... so many hotels do not have bathtubs anymore. Good Value for a Disney Resort.

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear couponCobourg Thank you for the time you have taken to write a review for Sheraton Grande Tokyo Bay and also to outline the services of our team and our signature facilities . We continuously strive to offer our guests with an incomparable stay and your comments certainly matches the level of service that we aim for. Dear couponCobourg we... More

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Room were huge and location, of course good as it is the official hotel of Disneyland Tokyo. However, I am so surprise to hear that Sheraton Grande do not provide King or Queen Size Bed. All were twin bed rooms, even so the bed are really huge in width and size, but what I want is just a simple King... More

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Chris K Greetings from The Sheraton Grande Tokyo Bay I would apologies for any inconvenient that may be you have faced regarding our rooms outfit and especially with bed arrangement . I have shared your comment with our team to ensure that proper explanation is provided to our loyal guests and that situation like this will not recur again.... More

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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
Number of rooms: 802
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu

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