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Sheraton Grande Tokyo Bay Hotel

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1-9 Maihama, Urayasu 279-0031, Chiba Prefecture
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1 room 1 guest
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Sheraton Grande Tokyo Bay Hotel
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1,675 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Germany
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

The hotel is a great location and good for us because it s very near to Disneyland.We stayed here for 3 nights..we really enjoyed to stay here.The hotel room was very nice and very clean.we like service from a lovely staff.Thank you!!

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Aulola S; Thank you for staying at the Sheraton Grande Tokyo Bay and for sharing your experience.; It is encouraging to learn that you enjoyed your stay and found our associates delivered excellent services hence I will certainly share your reviews with them as everyone works especially hard to provide a professional service. May I thank you, once again,... More 

Guangzhou, China
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First stay in this property and it was mainly for the visit to the Tokyo Disney Resorts. The arrival to the hotel was good as the airport limousine bus line arrives at the hotel from Narita International Airport. Overall, transportation was convenient to and fro the hotel, wether traveling to the airports, to the parks, surrounding vicinity or to downtown... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Gary Y Thank you for sharing your experience at The Sheraton Grande Tokyo Bay on TripAdvisor , We appreciate the time that you have taken to write a so detailed review. It is really pleasing and motivating for us to receive comments from our valued Platinum guests and we are thankful, also, for your remarks regarding the area of... More 

Melbourne, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very nice hotel close to Disneyland Tokyo and Disney Sea. A short walk to the Disney Monorail which gave access to both parks and Iksperia shopping centre. Our room was on the 12th floor overlooking Tokyo Bay, very spacious and comfortable. A good range of dining options and room service. Room service food was delicious and coffee and dessert from... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Vicki P Thank you for stay with us and for recent review, We truly appreciate you taking the time to share your experience, and we are so pleased that you had a wonderful stay at The Sheraton Grande Tokyo Bay. The team and I looking forward to the next pleasant opportunity of welcoming you back and please don’t hesitate... More 

Oakland, CA
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an excellent stay here. Six nights primarily to visit the city, with a cheeky Starlight visit to Disney. Got upgraded to a Traditional Japanese room, which I think, made our stay. These rooms are twice the size of a regular room with separate traditional dining and bathing areas. Brilliant. Westerners may get erked about the 'nickel n diming',... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear nycmr Thank you for sharing your experience at The Sheraton Grande Tokyo Bay on TripAdvisor , It is really pleasing for us to receive comments from our valued guests about our service, location and facilities ; Dear nycmr, the entire team and I look forward to welcoming you and your family back for another memorable stay at The Sheraton... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Huge let down, considering it was suppose to be "The Sheraton", I think they have taken advantage of the fact it was in the Disney Land location, what you'd expect for $425 p/night it was pretty pitiful. With 2 room changes because of extreme cigarette smelling rooms that were suppose to be non-smoking rooms, the only reason we didn't asked... More 

Was this review helpful? Yes 1
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We are truly disappointed to hear that we were unable to meet your expectations and do apologize for any inconveniences you encountered during your stay. It seems we missed many opportunities to create the experience you had anticipated from us. We take all our guests’ comments seriously and will share your review with our team members. It is our hope... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

An excellent place to stay!! Convenient to get from Narita Airport on the Airport Limousine Bus as it stops right at the hotel lobby. It also has big, spacious room with excellent views of either the parks or Tokyo bay. We were lucky to get the top floor with an excellent view of Tokyo bay. Only downside is that we... More 

Was this review helpful? Yes 2
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

It certainly is wonderful to hear that your recent stay at the Sheraton Grande Tokyo Bay Hotel was so enjoyable and we are pleased to know that the service levels you received from our staff met your expectations. We hope to welcome you back for another great stay on your next trip to Tokyo Disney Resort. Thank you very much... More 

Kerikeri, New Zealand
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Good location and easy to get to Disney land for a few days? But the Sheraton level for what you pay is very low, we have stayed at much nicer Sheraton Hotels in K.L. I think they can charge a lot because they are one of the few hotels around Disney land, however for the price we paid I would... More 

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シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We are pleased to know that you were able to take advantage of our convenient location to visit to Tokyo Disneyland while it is disappointing that we were unable to exceed your expectations. We continue to enhance our services because we would like to have our guests feel that they are receiving a greater value for their money. Thank you... More 

Los Angeles, California
Level Contributor
72 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Amazing stay. All the quality you'd expect from a Sheraton, but with a charming family-friendly style. We stayed three days, two nights with a family of two adults, three kids. The common areas like the lobby are professional and modern - the family floors are colorful and fun. THE ROOM. Stayed in a "Treasures Room" family room, with two double... More 

Was this review helpful? Yes 1
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

Thank you very much for your great review of your recent stay at the Sheraton Grande Tokyo Bay Hotel. It is wonderful to find out that our services and convenient location added to your positive experience. We truly appreciate your comments on various aspects of our services. It is our hope to welcome you back on your next trip to... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I came here with my family. We stayed here because it was near disneyland and it was more convenient for us with a lot of children with us. The rooms were spacious for a hotel in japan because the other hotels we stayed in were quite small. But i liked the pool and the garden pool view. We had a... More 

Was this review helpful? Yes
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We are happy to learn that you enjoyed your stay at the Sheraton Grande Tokyo Bay Hotel during your visit to Tokyo Disney Resort, and appreciate your feedback which leads our customer’s stay more enjoyable. It would be our pleasure to welcome you and your family back for another great stay in the near future. More 

Washington DC, District of Columbia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 30, 2015

This was a decent hotel for our stay at Tokyo Disneyland. For this hotel being a Sheraton the room we were in seemed to be outdated. We were placed on an SPG preferred members floor but as we were going on the elevator we noticed other non SPG floors were more updated and looked much nicer than ours. We didn't... More 

Was this review helpful? Yes
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel for your trip to Tokyo Disney Resort. Some guestrooms in our hotel have been newly refurbished but we regret to find out the room you stayed did not exceed your expectations. Feedback from our guests is always appreciated as it is the best way to make our services... More 

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