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Sheraton Grande Tokyo Bay Hotel

4.0 of 5 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
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Sheraton Grande Tokyo Bay Hotel
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Sheraton Grande Tokyo Bay Hotel
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1,383 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I have stayed at Sheraton twice and they have never disappointed me. My first stay was back in December 2012 and we got the Ocean Dream's Room which was great for my niece and nephew. I stayed here again last month when I was traveling with friends and we were actually super lucky to be able to get the corner... More 

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Singapore
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We traveled with 2 young kids aged 4 and 7 and stayed here for 3 nights as our base to explore Disneyland and Disneysea. We got a Standard room with a good early bird rate since few months agoes. We reached Maihama train station via JR around 12noon and was able to drop our luggage at Welcome center Tokyo Disney... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear happy_vacation77 Thank you for writing a so well detailed review regarding your last stay at the Sheraton Grande Tokyo Bay. I’m sure this will be very helpful for future Guests. It is of great pleasure to read that you have enjoyed your stay with us. An important part of our self-assessment in knowing we are providing the best services... More 

Singapore, null, Singapore
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We choose this hotel as there were 5 of us (including 3 kids ) and it offers a large room with 4 beds - 2 queen and 2 single beds. There were some thoughtful gestures such as a decorated cake made of towels folded with candles on top as it was also the birthday of my son. We also like... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear LKH131 Thank you for the time you have taken to write a review for Sheraton Grande Tokyo Bay and also to outline the services of our team and our signature facilities . We continuously strive to offer our guests with an incomparable stay and your comments certainly matches the level of service that we aim for. Dear LKH131 we... More 

Helsinki, Finland
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here only night during our short visit to tokyo Disneyland. The standard room is, well, as the name says very standard, on the other it is also very spacious and does not really lack anything. The hotel itself is conveniently located close to disneyland and there is a resort train that stops just next to the hotel that... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear ProEtContra Thank you for sharing your recent experience at Sheraton Grande Tokyo Bay on TripAdvisor. I appreciate the time that you have taken to write a so detailed review and hope that this will be useful for future guests. My team and I look forward to welcoming you back in the near future. With Warm Regards, Giuseppe Fornillo Hotel... More 

Jakarta, Indonesia
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

e and my family (wife and 1 daughter) is planning to have trip to Japan with Tokyo Disney resort as primary spot to visit, after check and re-check then we choose to stayed at this hotel. It's very close to Tokyo Disney Resort, even though there some renovation but overall I was very enjoy because its very clean and not... More 

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear dani b Thank you for the time you have taken to write a review for Sheraton Grande Tokyo Bay and also to outline the services of our team and our signature facilities . We continuously strive to offer our guests with an incomparable stay and your comments certainly matches the level of service that we aim for. Dear Dear... More 

Texas
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I arrived at the hotel and was greeted by a staff member who spoke english and directed me to a english speaking staff member to check me in. Was very impressed with the common areas of the hotel. The room was very nice and had two queen size beds. Room was on 8th floor facing the bay and was very... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear 62goodyear Thank you very much for the nice post you wrote on Tripadvisor following your last stay here at the Sheraton Grande Tokyo Bay. It is much appreciated. The team and I are delighted to read that you had a lovely stay and that you were able to enjoy the comfort of our rooms and our facilities Many thanks... More 

Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel from 9 November to 13 November 2014. Wanted somewhere close to the Tokyo Disney Resort. It was a good choice because of its location. Was greeted by a very service-oriented staff upon check-in. The room size was spacious for a family of 2 adults and 1 child with 2 double beds lots of walking space. Though... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear dftan Thank you for writing a review for the Sheraton Grande Tokyo Bay It is of great pleasure to read that you and your family have enjoyed your stay with us. Your kind words have been passed to our biggest asset, our team, to recognize their effort. I look forward to welcoming you back for another memorable stay with... More 

Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Sheraton Grande Tokyo Grande for 2 nights as my base whilst exploring Tokyo Disneyland. Check-in process via the Disney Resort Welcome Centre was an interesting experience, and had some difficulty with staff understanding my pre-booked and paid disney tickets. It took a good 10 minutes to sort-out, with English only somewhat acceptable. As an SPG member... More 

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Drsoandso Thank you for taking some of your time to write a review on TriAdvisor and share your experience. I am pleased to learn that you had good time with us and enjoy our facilities and service. We strive to provide a high level of service to our guests and to receive feedback such as yours is very reassuring.... More 

Singapore, asia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I love this hotel, it's beautiful, close to the station, free shuttle bus to the railway station that travels in a loop around disney partnered hotels and of course Disneyland/Sea. Hotel view showed the Castle and Volcano splendid fully on a clear bright day. Sometimes my family would catch the Fireworks display every night. Except the first night of our... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Estonaria Thank you for sharing your thoughts and experience on your recent stay with us. It is really pleasing and motivating for us to receive such compliment from our valued guests and we are glad that you are satisfied with every effort that we make here at The Sheraton Grande Tokyo Bay looking forward to welcoming you and your... More 

Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel because we are Starwood preferred guest loyalty members and were redeeming for a free night. Sadly, the Sheraton Miyako and Westin Tokyo were sold out, so this was our only free night option. We knew after reading reviews that it would not meet our expectations, but we were still hoping it could and it didn't.... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Melmarcor, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I would also like to take this opportunity... More 

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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
Number of rooms: 802
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu
Hotel Style:
#5 Family Hotel in Urayasu
#7 Romantic Hotel in Urayasu

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