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Sheraton Grande Tokyo Bay Hotel

Travelers' Choice award winner
1-9 Maihama, Urayasu 279-0031, Chiba Prefecture
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Best prices for: 1 room 1 guest
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Sheraton Grande Tokyo Bay Hotel
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Sheraton Grande Tokyo Bay Hotel
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1,486 reviews from our community

Traveler rating
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    704
    174
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    28
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982
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
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singapore
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I (4 adults) chose a family room for our stay. Before my trip, I didn't have very high expectations on the rooms, but I was proven wrong during my stay! Room: The room was very comfortable for 4 adults. There were two double beds and two single beds arranged side by side with no gaps between each... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear coolzephyr, Thank you for the great review of our hotel! We are glad that you and your family enjoyed your stay and hope to see you again very soon. Warm Regards Giuseppe More 

isle of man
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at the hotel at 10.30am 16th March. As soon as we got off the limousine bus, the bell boys took our bags, our name gave us a card and told us our bags would be delivered to our room later. Went to check in and was promptly dealt with and told that we could not have the room before... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear yorkieIsleOfMan It was truly a pleasure having you and your wife as our guests during your recent visit to Tokyo On behalf of the entire team at The Sheraton Grande Tokyo Bay, we are so pleased that you were able to experience our hotel and enjoy the service and quality levels which we pride ourselves on. The voice of... More 

Beaverton, Oregon
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Grande Tokyo Bay because it was one of the few places that would work for our family of 5 in Tokyo. It was a beautiful hotel. We stayed in December 2014. We bought a 3 day Disney pass and we had a Tokyo bay view room. On the first day, we walked to Disneyland, then... More 

Was this review helpful? Yes 3
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear plezzka L Thank you for your recent review We truly appreciate you taking the time to detail your experience, and we are so pleased that you had a wonderful stay at The Sheraton Grande Tokyo Bay. The voice of customers is critical in maintaining our high standards and your reviews are definitely motivating and rewarding for us; The team... More 

Taiwan
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed overnight when our airline cancelled our connecting flight and put up all of us displaced passengers at this hotel. The hotel managed the late night check in of this mass of passengers fairly well. I was at first annoyed that there weren't any bellhops to help me as I was traveling alone with two young jet-lagged kids, but... More 

Was this review helpful? Yes 1
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear bbonne Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for a longer stay. Sincerely, Giuseppe Fornillo Hotel Manager More 

Batemans Bay, Australia
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 13, 2015

Our party consisting of 4 adults and 4 children (6, 5 and two 3 year olds) stayed at this hotel for 5 nights in early January 2015 and I couldn't recommend it highly enough. Every staff member that we dealt with during our stay was courteous, professional and knowledgeable. The rooms were superb and ours had a great view over... More 

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Lovey71 Thank you very much for choosing to stay at Sheraton Grande Tokyo Bay with your family and for taking the time to share your experience on TA. I am extremely pleased to read about your positive experiences during your stay and I would like thanks you for this. The voice of customers is critical in maintaining our high... More 

Sierra Madre, CA
Top Contributor
69 reviews 69 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 12, 2015

Among many of the Starwood properties I have stayed in the past, I would say the Sheraton Grande set the bar really high in terms of service and overall quality. I am overwhelmingly pleased with my stay at the hotel. Upon arriving at the hotel I was able to check in at the Starwood Platinum and Gold desk which had... More 

Was this review helpful? Yes 3
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear revproj Thank you very much for choosing to stay at the Sheraton Grande Tokyo Bay and for taking the time to share your experience on TA. It is a great pleasure and rewarding to read a well detailed review and know that you had enjoyed the convenience of our location, our guest rooms, and the level of service provided... More 

San Diego, California
Top Contributor
113 reviews 113 reviews
95 hotel reviews
118 helpful votes 118 helpful votes
4 of 5 stars Reviewed February 3, 2015

The Sheraton Tokyo Bay was a hotel of transition. The lobby area was beautiful and very elegant. However, when we got to our room it was a relic of the 1990's. Getting to the hotel was easy using public transition. We took a line from Tokyo station and then transitioned to the Disney Monorail line. I recommend getting the 2... More 

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear everyshadeofblue Greetings from The Sheraton Tokyo Bay We appreciate the time that you have taken to write a so detailed review about our Hotel facilities and services and hope that this will be useful for future guests. It is a great pleasure and rewarding to read a well detailed review and know that you had enjoyed the convenience of... More 

Pune
Top Contributor
98 reviews 98 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 31, 2015

Lovely hotel just outside the Disneyland. Spacious rooms, helpful staff. We were accommodated for an early check-in. Our room was facing the Disneyland and we enjoyed watching their firework display from our room. Used their comfortable free hotel shuttle service on all days. Overall great experience, will go and stay again when in Tokyo.

Was this review helpful? Yes 2
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear 9ABC49 Thank you for the great review of our hotel! We are glad that you enjoyed your stay and looking forward to your next visit Thanks again . Sincerely, Giuseppe Fornillo Hotel Manager More 

Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

Read alot of negative comment about the room being old,but my room turned out just fine(Treasure Room),but i feel that the Aircon is somehow not cold(Though i set it at 17 degree celcius)... The Staff is really polite and Helpful through out my 3Nights stay The Hotel Provide shuttle to/from Disney Monorail so it's perfect for those who visit Disneyland/Sea..... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Leonaldo S Thank you for taking the time to share your experience with us on TA ; It was truly a pleasure having you and your family as our guest during your recent visit to Tokyo Disney. I would also like to take this opportunity to let you know that we have initiated a full refurbishment of our Guest... More 

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed at this hotel for 2 days.This hotel is absolutely the RIGHT choice if you want to visit Disneyland and Disneysea .the hotel's locations is quite close with the theme park and they provide a free bus to grand bay station.Me and my husband love this place so much... the service was awesome, they can speak English which is... More 

Was this review helpful? Yes
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Cofecia Thank you for your review of our hotel! We are glad that you and your husband enjoyed your stay and hope to see you again very soon. I would also like to take this opportunity to let you know that we have initiated a refurbishment of our Guest rooms late last year ,so that our valued guests continue... More 

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