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All 21 Urayasu hotels

Sheraton Grande Tokyo Bay Hotel

4.0 of 5 Hotel   |   1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan (Maihama Station)
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Sheraton Grande Tokyo Bay Hotel
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Ranked #9 of 21 Hotels in Urayasu
A recent review
5 of 5 stars reviewed 2 weeks ago
Austin B
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Zurich, Switzerland
Top Contributor
111 reviews 111 reviews
101 hotel reviews
88 helpful votes 88 helpful votes
2 of 5 stars Reviewed 1 week ago

Got there and walked to the SPG platinum check-in without being shown. The gentlemen checked us in the smallest room on the floor. Went back down and did complain knowing that place was not busy at all. Got a larger spacious room as we would expect with the status. I tried to organize bus tickets for Narita for the next... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear RHW1974 Thank you for your review and for your loyalty as SPG -P We are extremely sorry for the unfortunate experience that you encountered during your stay and I do sincerely apologize for the distress. We do pride ourselves on our exceptionally high standard of service and I trust you will accept that the difficulties you experienced are certainly... More

Contributor
14 reviews 14 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked the hotel specifically to have a bit of a less stress free visit to Tokyo DisneySea and the plan worked perfectly. The hotel room was large and spacious by Japanese standards and we could even see DisneySea and Disneyland from our room which was great The breakfast buffet was super make sure you don't leave it too late... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Austin B Thank you for your recent review on TripAdvisor. We truly appreciate you taking the time to shre your experience, and we are so pleased that you had a wonderful stay at The Sheraton Grande Tokyo Bay. The team and I looking forward to the next pleasant opportunity of welcoming you back to your hotel . With Kind... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok I will preface by saying this hotel is not up to the standard of a lot of Sheratons, it is aching for a refurbishment but there is a good reason I rated it as I did. The pros: - very kid friendly with cute penguin decals, novelty tables, steps so kids can reach they sink, a kids yukata, bed... More

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear BubbaLucius May I thank you for taking the time to write a review for the Sheraton Grande Tokyo Bay We always listen to our customers and try to take appropriate steps to further enhance the guests’ experiences; We appreciate your kind words regarding our facilities and I would also like to take this opportunity to let you know that... More

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

Don't recommend, toilet is old and water stains on the wall. Need renovation badly considering this is spg group standard don't really match up to the rest I been to. Service ok. Convenient, other hotel in the area can match up. Overall bad experience.

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sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear sewonq May I thank you for choosing to stay with us at Sheraton Grande Tokyo Bay and for taking the time to share your feedback. I was concerned to learn about your experience and I would like apologies for the distress. If you give us a chance to earn back your trust, I can assure you that we will... More

Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our group were four adults and three kids (two 4 years old and one 2 1/2 year old). We were at this Sheraton grande Tokyo bay hotel twice (Sep 13 and Apr 14) for the Disney trips. The reason was the location. If your trip to Tokyo consisted of the visit to Disney as a priority then this should do... More

Was this review helpful? Yes 4
sheratonTokyo, Manager at Sheraton Grande Tokyo Bay Hotel, responded to this review

Dear Pipatamj Thank you for sharing your recent experience at Sheraton Grande Tokyo Bay with us. I appreciate the time that you have taken to write a so detailed review and hope that this will be useful for future guests. My team and I look forward to welcoming you back in the near future. With Warm Regards, Giuseppe Fornillo Hotel... More

Jakarta, Indonesia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited Tokyo Disneyland for 2 days and it was very convenient staying in this hotel, for it was located nearby within walking distance. Going to other places of interest was also easy. We went to Tokyo Sky Tree by bus from the bus station. This hotel has Disney store for those still want to shop at last minute.

Was this review helpful? Yes 1
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

Thank you very much for taking the time to share your recent stay at the Sheraton Grande Tokyo Bay Hotel. We are glad to hear that you were able to take advantage of our convenient location, and enjoyed Tokyo Disney Resort and Tokyo Sky Tree, It would be our pleasure to welcome you back very soon. More

Dubai
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is about one stop away from Tokyou Disneyland using the monorail (which is a quick shuttle to the station). Its quiet and big, however if your looking to see Disney characters in the hotel then you should choose one of the Disney Hotels. The food was average and for some reason we had to take our breakfast in... More

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シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We really appreciate your review in various aspects of our services. Comments and suggestions from our guests are very important for us to make our services even better. We’re happy to learn that our staff, the comfort of the Japanese Suite Room made your stay enjoyable. The internet Wi-Fi connection service is available in our guestrooms, but it is chargeable... More

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for 2 nights during our trip to Tokyo Disneyland/DisneySea. Highly recommend the Club lounge access package. The room itself was relatively basic but perfectly clean and functional, but the real perk was the club access. Check-in at the lounge was a breeze- no waiting in long lines. The breakfast buffet upstairs was fantastic- a large spread of... More

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シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

Thank you for choosing the Sheraton Grande Tokyo Bay Hotel for your trip to Tokyo Disney Resort. We are very happy to hear that you were overall satisfied with our services, especially you enjoyed our Club Lounge and the indoor & outdoor pools. It would be our pleasure to welcome you and your family back for your next visit, and... More

Bangkok, Thailand
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 6, 2014

We found it hard as a family of 2 adults and 3 children to find decent accommodation - although you cannot book online one room for 5 people (as their system doesn't allow it) I had heard from friends that we could all fit in one room, so I booked online for 1 room only. The room was great and... More

Was this review helpful? Yes 3
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We are very happy to hear that you enjoyed the comfort of our room and thank you for sharing your suggestion about ATM. It would be our pleasure to welcome you and your family back in the near future here at the Sheraton Grande Tokyo Bay Hotel. More

Los Angeles, California
2 reviews
3 of 5 stars Reviewed August 5, 2014

We were bumped from a flight, and put up there. The property is very nice. The AC was not self adjustable, but when we had them adjust it, the room went from cold to warm and stuffy. The room was a smoking room, and smelled like it was just smoked in.

Was this review helpful? Yes
シェラトン・グランデ・トーキョーベイ2, 支配人 at Sheraton Grande Tokyo Bay Hotel, responded to this review

We certainly appreciate you taking the time to share your experience at the Sheraton Grande Tokyo Bay Hotel. It is disappointing to know that your stay did not meet your expectations. Please accept our apologies that your room smelled smoking. We think it is very important for us to offer our guests clean and comfortable rooms. We will continuously work... More

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Additional Information about Sheraton Grande Tokyo Bay Hotel

Address: 1-9 Maihama, Urayasu, Chiba Prefecture 279-0031, Japan
Location: Japan > Kanto > Chiba Prefecture > Urayasu > Maihama Station
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Grande Tokyo Bay Hotel 4*
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Also Known As:
Sheraton Urayasu
Urayasu Sheraton
Sheraton Grande Tokyo Bay Hotel Japan/Urayasu

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