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Marroad International Hotel Narita Airport

763-1 Komaino, Narita 286-0121, Chiba Prefecture
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Marroad International Hotel Narita Airport
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Marroad International Hotel Narita Airport
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (374)
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    (92)
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    (83)
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Chiang Rai, Thailand
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

I like this hotel because if the free shuttle bus to and from Airport , Aeon Mall and station then you can go to the place you want easily. The hotel is clean and comfort the staff is great. Only one thing that I would like to tell the hotel for the shuttle bus from hotel should have a tag... More 

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Wolverhampton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Don't let the price put you off this hotel.I paid £141 for 6 nights so w as expecting something basic.This hotel is far from that it is more like a 4 star hotel.The room is large and we'll equipped.The top floor restaurant is good value with all you can eat buffet including soft drinks

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying our hotel and give some compliments about the room and restaurant. Some guests from abroad say Japanese bed is small, but we are relieved that you told it is large and you seemed to stay comfortably. We are striving to make guests feel satisfied. We will improve our hotel service and room quality so that a... More 

Northland
Level Contributor
129 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was a decent size for Japan and the bed was comfortable. It is close to the runway but it had an extra screen over the window which did a pretty good job of soundproofing. The kettle was a complete mystery to us and we never managed a cup of tea! The swimming pool was closed and we didn't... More 

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying our hotel and compliments about the room. The rooms which are closer to the runway have double window, so you can enjoy the view without noise. We apologize for inconvenience about the kettle. We sometimes receive comments like that, so we will use your opinions as a reference to improve amenities. We have 3 restaurants in... More 

Geneva, Switzerland
Level Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed May 27, 2015

Booked in this hotel because I'm fan of aviation, and because this aircraft has wonderful view of runway. This is true. View is Fantastic. This is why i put POOR and not terrible... Air Conditioning was not working. I asked for maintenance. I've been told Air conditioning was working well.... I have to tell that if you were sticking your... More 

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you so much for staying our hotel and we are sorry for making trouble you. We control either air-cooling or heating in our hotel depends on temperature. We check temperature and switch cooling and heating, but we understanding different guests feel differently. Also, there is a warning because mosquitoes enter your room, but we open the door in case... More 

Travelers are raving about these Narita hotels

Adelaide, Australia
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed May 23, 2015

Spent 1 night here when we first arrived in Japan. The room is quite spacious for Japanese standards (we had a double room). Great view of the runway to watch planes take off and land. We had dinner in the Chinese restaurant which was excellent and we totally enjoyed.

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying at Marroad International Hotel Narita. We are honored by your praise about the room and Chinese restaurant. Great view from our rooms is a strong point of our hotel. Many guests feel satisfied with the view. Also, we have French and Chinese course at the Chinese restaurant, so we would like you to enjoy both of... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 30, 2015

If you're looking for an easy airport experience, book at Marroad. Very close proximity to airport and simple and efficient airport shuttle. Rooms have everything you would need. There's a small gym with limited equipment but that seems to be the way it is everywhere in Japan. Staff are friendly and helpful and we really enjoyed our short stay.

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying at Marroad International Hotel Narita. We are honored by your praise about our staff, gym, and quality of guest rooms. Your comments are good incentive for we staff. We have a strong point that our hotel fronts on the runway of Narita airport, and have a reputation for enjoying watching taking off and landing from our... More 

Yamanakako-mura, Japan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 29, 2015

I appreciate the wonderful view of the runway at Narita and air conditioning that actually works. The hotel is packed with Chinese tour groups and therefore I found a very convenient parking place close to the front door. The breakfast was fun because there were not enough seats and we shared tables with interesting people with strange eating habits, and... More 

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マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying at Marroad International Hotel Narita. We are so happy to hear that you satisfied with the view of runway and felt convenient for you. However, it is unfortunate that you felt unwell because of other guests and inconvenient gym. We will warn them to be quiet when guests are noisy. Also, we often receive telephone inquiry... More 

Bangkok, Thailand
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 23, 2015 via mobile

We have spent couple of nights at marroad international Narita airport in April 2015 due to the tour package. The hotel is big and professional, crews from many airlines staying here during their visit. The room is in bigger than japanese average. Bathroom is also big comparing to other hotels in the city. The room equipped with TV, kettle, hair... More 

Was this review helpful? Yes 2
マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Thank you for staying at Marroad International Hotel Narita. We are very glad to be praised about room quality and hotel facility. Your praise makes our staff feel more motivated. Certainly, it is far from Tokyo, but our hotel is near to Narita airport and our shuttle bus runs frequently. So it is easier to access Tokyo than other hotels.... More 

Tokai, Japan
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
2 of 5 stars Reviewed February 11, 2015

Wrote a rather negative review about 3 years ago, but had been encouraged that some things had improved. Unfortunately, my most recent experiences were just about as bad as it gets. Generally, I second all the negative comments of others, so I won't list them again. I would say, though, that I haven't had trouble with the sound-proofing between rooms.... More 

Was this review helpful? Yes 1
マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

We are very sorry for making you feel uncomfortable. We will look at our response to guests again to improve our customer relations. We would you like to call the reception desk if you have any problems. Also, it is regrettable that our staff did not response your e-mail. We are very sorry for that. We check e-mail box every... More 

Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed January 29, 2015

This place is huge and located only 10min from the airport which makes it convenient for an overnight stay whilst waiting for your next flight. However, our stay was less than ideal and we couldn't wait to check out. The smell of smoke in the hallways and in our non-smoking room was disgusting. The noise from hallways and other rooms... More 

Was this review helpful? Yes 2
マロウドインターナショナルホテル成田, マネージャー at Marroad International Hotel Narita Airport, responded to this review

Our hotel is conveniently located, so a lot of guests are pleased at access between our hotel and the airport. Though we prepared the non-smoking room, however I am sorry in a room smelling of a cigarette.In addition, I apologize deeply even if I relate to the noise of a train and the room of the neighborhood.About the noise of... More 

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