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All 29 Narita hotels

Hilton Tokyo Narita Airport Hotel

4.0 of 5 Hotel   |   456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
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Ranked #3 of 29 Hotels / Ryokan in Narita
A recent review
4 of 5 stars reviewed yesterday
Andro77 Zurich, Switzerland
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1,144 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We choose the Hilton Tokyo Narita Airport Hotel because it is close to the airport and it provided a shuttle bus service to and from the airport. The room we had was by far the biggest room we ever had as Hotel room in whole Japan. So the bathroom - but there was no japanese toilet - just a regular... More

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Petaling Jaya, Malaysia
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed overnight to catch an early flight out of Narita. The Front desk was very professional and friendly. I have a preferred status with Hilton so the room wifi, health centre and breakfast were complimentary. The windows are well soundproofed so you do not hear the planes taking off or landing. The breakfast was also excellent with variety of choices.... More

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syd
Top Contributor
57 reviews 57 reviews
41 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I always try to stay at Hilton Narita as my layover to break up a very long flight. The staff is always professional and friendly. The only thing that makes this review short of 5 stars is that I got a bit frustrated when trying to book a massage, Now there are two places to book, the traditional japanese massage... More

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Stugs Thank you for the review and the feedback. I will investigate further why the booking process took such a strange journey. I am delighted to hear the massage was top notch. Thank you, we look forward to your return. Regards Clifford Olson General Manager More

frederick, maryland
Top Contributor
362 reviews 362 reviews
67 hotel reviews
419 helpful votes 419 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel was good but seemed ready for some remodeling/updating. Also, without preferred status (mine is with Marriott hotels), everything from the sportsclub to internet to breakfast was an added charge. The lobby surrounds a nice central waterfall and makes a comfortable lobby scene. TV, light controls, etc. in the room were not intuitive and could have clearer instructions. The... More

Was this review helpful? Yes 2
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Fred Thank you for the review and the commentary. I appreciate and take on board your feedback. I would suggest for your next booking- you may prefer a all inclusive package. Thank you, we look forward to your return. Regards Clifford Olson General Manager More

Bentonville, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Staff was pleasant and accommodating but not imposing. Restaurant Breakfast was just excellent. Cook tried very hard to accommodate my desire for an American Style Breakfast. Bell Boy was gracious and bags showed up right after I got to the room.

Review collected in partnership with Hilton Hotels & Resorts

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Walter, Thank you for the review and the feedback. I am delighted you had a great experience at our hotel. We have a very dedicated team and I know they want to do their best. Thank you, we look forward to your return. Regards Clifford Olson General Manager More

Australia
1 review
4 of 5 stars Reviewed 1 week ago

Stayed one night, caught the hotel bus from the airport which was very convenient. The room was spacious and very clean. Staff were very helpful. Had to pay for wi-fi, which was the only negative. Otherwise would recommend for those who need to stay overnight near the airport.

Review collected in partnership with Hilton Hotels & Resorts

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Rachel Thank you for the review. We are pleased you had a great stay. Thank you, we look forward to your return. Regards Clifford Olson General Manager More

Rutland, VT, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is our eighth trip to Japan to visit our son & daughter in law in northern Japan. We have stayed at the Narita Hilton each trip after the 20+ hour trip from New England. The Hilton bus shuttle service is excellent. We get our room & crash until morning.

Review collected in partnership with Hilton Hotels & Resorts

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Robert Thank you for the review, I am delighted we are a part of your regular visits to Japan. Regards Clifford Olson General Manager More

Allen, Texas
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a very nice hotel and it was nice to have a gym in the hotel that is bigger than most for sure. I can't complain about any of that. But even for business I thought the restaurant was very pricey so for personal travel that would be difficult. The breakfast was not included so that can be... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Allen Thank you for the review and the feedback. It appears our products and services we good for you. As I often mention in my responses, it might serve you better to book inclusive packages in the future. However, I can also mention we are reviewing our menus at present, and we will be adding a few more price... More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After an overnight flight and a ten hour layover until my next flight , I was looking forward to staying at the Hilton , catching some sleep and having a Japanese meal. The staff was very pleasant and the room was your average airport hotel , so that was alright , but I was so disappointed that I could not... More

Was this review helpful? Yes 5
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear PH Thank you for the review and the feedback. II am distressed regarding your restaurant experience. From the review I can not see which night you were with us. The Japanese restaurant is advertised as closed on Monday and Tuesday nights. Opening at 530. Additionally there is always a al a carte menu in the Terrace restaurant that does... More

Vaasa, Finland
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

After living 2 months in regular hotels in Japan, this hotel feels very good! Bed is very nice and room spacious. Gym is also nice. It is not very common in Japanese hotels. Breaksfast was extensive. Small shop is also available next to lobby where you can buy small snacks and drinks if you don't want to go to restaurant.... More

Was this review helpful? Yes
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear TT I am delighted we met and exceeded your expectations. Safe travels and we look forward to your return. Regards, Clifford Olson General Manager More

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Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
Number of rooms: 548
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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