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All 22 Narita hotels

Hilton Tokyo Narita Airport Hotel

4.0 of 5 Hotel   |   456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
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Ranked #3 of 22 Hotels in Narita
A recent review
3 of 5 stars reviewed 2 days ago
Bill R Sileby, England, United Kingdom
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1,118 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Sileby, England, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

So after a long day in the office / on the train I manage (rather amazingly given the directions and signage) to catch the shuttle bus and arrive at the Hilton Narita. 1st impressions are ok a friendly young lady releives me of my bags and directs me to the front desk, check in is relatively simple however, this is... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Just a quick pitstop but the hotel was generally tired and smelled stale. Walking to our room the weft of cigarettes was overwhelming and our room smelled like a combination of BO and smoky carpet. Ugggggh Not to mention, when dining at one of the hotel restaurants "non smoking is divided by a few tables ...disappointing ;/. I just can't... More

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Senior Contributor
29 reviews 29 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Very disappointed with our stay at the Hilton Tokyo Narita. I was surprised that the staff just stood there by the door and directed us to check in. No one bothered to grab our bags while we were paying the taxi. The staff were pretty much like this throughout. I see people complain out paying for the pool . .... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear See Thank you for taking the time to let us know of your recent experience. I am very sorry the team did not make you feel welcome- I have been discussing this with the people involved. It also appears there was a few housekeeping issues. I would really appreciate the opportunity to discuss this with you further. Please email... More

Canberra, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

Lovely hotel: this is one of Hilton hotels that feels like you are home away from home.. lovely room (We did the upgrade to Deluxe king, it was worth it). Staff is very friendly and helpful. Breakfast is very good too. We booked 3 nights there rather then at Hilton Tokyo (some construction work was going there) and then traveled... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Branka Thank you for the lovely headline and good review. We look forward to welcoming you back to Narita on your next trip. Regards Clifford Olson, General Manager More

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I often stay here when I'm departing Narita and am never disappointed. Nice looking hotel, caters well to the international traveler, exercise room, decent bar and good buffet breakfast make this a great stop on the way into or out of Tokyo. Shuttle to/from the airport makes the logistics easy and the place is easy on the eyes as well.

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Kevin Thank you for the nice review. We look forward to welcoming you back again when next you travel our way. Regards Clifford Olson, General Manager More

Sydney, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an extremely convenient place to stay if you are transiting at Narita. There is a free shuttle bus to take you from/to the airport. There are a choice of three restaurants but it seems that only two of them are open on one particular night. Breakfast is particularly good. There is no executive lounge however.

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear William Thank you for the write up. We really appreciate the feedback and we are delighted you enjoy our hotel. Regards Clifford Olson, General Manager More

England of course !
Senior Contributor
47 reviews 47 reviews
20 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This could be the perfect airport hotel, Free bus shuttles at spot on Japanese timing gets you to and from Narita Airport in about 10 minutes. Checking in was great, they take your bags to your room and everything is clean and well presented, Wifi although not free worked well and I was able to Skype home comfortably. The bar... More

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Dane Thank you or the favorable write up in spite of the smoke smell. We are in the process of changing ways in which to combat the issue of past guests smoke bothering others. My sincere apologies. Regards Clifford Olson, General Manager More

Littleton, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love the location....close to the airport, can walk to town on the path through the rice paddies & end up at the temple. Great clean rooms that are pretty noice resistent (even tho so very close to the airport). It is a shame that they charge to use the pool. But...it is what it is. We used the pool.... More

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Claudia Thank you for the stunning response to your stay with us. I will be sure to pass on to the team your kind words. We look forward to welcoming you back soon. Regards Clifford Olson, General Manager More

Sioux Falls
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was only going to be in Japan for 24 hours which included a night stay and this hotel was the perfect choice. This is the main hotel for airline crews to stay, which is always a good thing to see when staying at a hotel. Very friendly staff with nice and clean rooms. In the lower lobby there is a... More

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear AH Thank you for the nice write up and so full of information. I appreciate especially the great comments about the friendly staff and the clean rooms. I will be sure to pass on to the team your kind words. We look forward to welcoming you back soon. Regards Clifford Olson, General Manager More

Newcastle Upon Tyne
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A disappointing Hilton. There are a huge number of hotels around Narita Airport but not the traffic to support them all. Consequently, hotels are failing to invest in their fabric with owners forced to generate as much cash and spend as little as they can. The result is a down at heel hotel but you cannot complain about the room... More

Was this review helpful? Yes
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Chris I am sorry your stay was not to your liking. The hotel owner's at this hotel have invested heavily over the last year to improve the guest experience, The overall market in Narita region continues on a yearly basis to operate at very high occupancies. I am please you rated us 100% for value for money. We do... More

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Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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