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Hilton Tokyo Narita Airport Hotel

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456 Kosuge, Narita 286-0127, Chiba Prefecture
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Hilton Tokyo Narita Airport Hotel
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Hilton Tokyo Narita Airport Hotel
Hilton Tokyo Narita Airport Hotel
Hilton Tokyo Narita Airport Hotel
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1,444 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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Ponte Vedra, United States
5 of 5 stars Reviewed 3 days ago NEW

Great Hilton Hotel with free shuttle to airport and into town of Narita. Staff were very friendly and accomodating and price was inline with Japan prices - perhaps a little bit higher paying for the Hilton name, but convience and standards are sometimes worth the higher price. This was our second stay at the Hilton Narita and we would stay... More 

Review collected in partnership with Hilton Hotels & Resorts

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Phoenix, Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Came for a 10-hour stay for a layover on July 28. No recognition of Diamond status. Front desk lady in Hhonors line was very condescending, even though she hardly spoke English. Asked for a manager, took almost 10 minutes but didn't have the option to not speak with a manager because she completely ignored us at that point. Was told... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

This hotel is located at a great location near Narita airport, Shisui outlet and cozy Narita village. Easy accessible by shuttle service. The staff is great and the restaurants have good food. There are gym facilities and a indoor pool. The rooms are modern but have a serious problem with humidity. They are damp and smelly. Even the towels will... More 

Was this review helpful? Yes 1
San Diego, California
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here when I traveled to Tokyo and had a flight departing the next day for Okinawa. The hotel is very nice and staff were most helpful with recommendations for places to eat in the area. There is a lovely park across the street for walking as well.

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Manitowoc, Wisconsin
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed 1 week ago

The entire staff is extremely rude. This is a place for Hilton to make easy money and nothing else. Check-in as akin to the DMV. Forget about getting service in any of the onsite restaurants. Servers ignore the few guests and just let them starve. The rooms are mediocre and smell like they haven't been cleaned in weeks. Guests are... More 

Was this review helpful? Yes 2
Chicago, Illiniois
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the worst Hilton I've been to on earth. I spent the week at Excel properties and was greeted with smiles and treated to amazing Japanese hospitality. This hotel was a polar difference. The employees are miserable, slow, and unprofessional. I wouldn't stay here again if it were free

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Summerville, South Carolina
Level Contributor
48 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this multiple times over the years. It is close to Narita airport. The amenities like the restaurants are great. Airport shuttle is convenient. Rooms are good size but a little out-dated. Feels a little like corporate 1980s. Overall though a good stay.

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Salt Lake City, Utah
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are up to Hilton standards. Good size for japan. They have a good staff and there are several restaurants on the property. The Japanese restaurant was a bit pricey about ¥18000 yen for dinner and that was for only 2 people. Good was so so. They have a free shuttle that will take you to narita and also... More 

Was this review helpful? Yes 1
Tokyo, Japan
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We often stay at there before flight or after, very available and comfortable.We enjoy restaurants, pool, and sauna, and shopping.We are convenient, because there is the shuttle bus from the hotel to the airport.

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Narita Airport, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Suffered from diarrhea from the food, molding throughout the bathroom, and an overcharged rate. I was not at all impressed by the issues I encountered while staying at this hotel. Other Hilton Hotels I have stayed at I have had a better experience, and I have definitely received a significantly better experience from Marriott instead. I would not recommend this... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Betty FYI I have responded to your private email address. Regards Clifford Olson General Manager More 

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