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All 22 Narita hotels

Hilton Tokyo Narita Airport Hotel

4.0 of 5 Hotel   |   456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
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Ranked #3 of 22 hotels in Narita
A recent review
3 of 5 stars reviewed 1 week ago
emilyh884
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1,100 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

As for the rooms, this Hilton property has your standard hotel rooms. Sufficient for a one-night stay, and a/c seemed to work fine. The breakfast had a lot of choices, which was nice, but I will say my omelet was completely undercooked...pretty unappetizing. I did not use the gym during my stay but my fellow travelers on this trip did... More

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was nice, but nothing amazing about it. The staff weren't friendly at all, and I think it's ridiculous to charge over $16 per person to use the swimming pool - this is a standard inclusion at any good hotel. The food was overpriced and our bathroom smelt like faeces. Wouldn't stay here again.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Emily I am pleased you thought the hotel was nice but am very concerned about your other comments. I am very sorry you did not have a overall good stay. Please contact me directly on gm@hilton-narita.com so we can discuss this further. Regards Clifford Olson, General Manager More

9533 Kirchberg SG
Top Contributor
105 reviews 105 reviews
17 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms are tidy and clean. Staff is friendly and the service fast. They do have a good shuttle service to Narita and the AEON mall - free of charge! Furthermore there is a little Kiosk down in the lobby area. However the Wifi in room is overpriced.

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Bella Thank you for the kind words about our hotel, it is appreciated. Regarding the internet, I would like to point out there is other options- 1- free wifi in the restaurants, bar and lobby, 2- We do have packages that include WIFI 3- if you are a Diamond or Gold Member of HHonors the room WIFI ( as... More

Tokyo, Japan
1 review
4 of 5 stars Reviewed 1 week ago

I had the best view of Tokyo's skyscrapers, best dining options although pricey than most Hilton hotels in New York yet very courteous staff. One of the reasons I stay here is because they have a bus that has direct ride to Narita airport, very convenient for guests. Starbucks is also a short walking distance at the hotel and 7... More

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Helsinki, Finland
Contributor
18 reviews 18 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here one night before taking the flight back home. Hotel offers good Hilton basics for an affordable price, less than 8000yen per night. Rooms are clean but a bit shabby. Breakfast was included but basic. Wifi not free, except in the lobby. Lobby was being repaired so it was very noisy. Airport shuttle is nice but doesn't run... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Nilles Thank you for the headline of Good Value, we appreciate that. I do apologize that in June we were painting the ceiling in the lobby. I know the scaffolding moving noise was terrible and when we discovered it we put a stop to it. Painting should not have been a noisy issue! I'll know better next time!. Thank... More

Katy, Texas
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy shuttle back and forth, comfortable room, attractions are a short cab ride away. Great place to experience a short stay near Tokyo if you can't get downtown. The staff was very helpful and the food was pricey but good.

Was this review helpful? Yes 1
Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Katy Thank you for the positive comments. Regards Clifford Olson, General Manager More

Cambridge, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a good night's sleep whilst in transit. The shuttle bus was convenient to and from the terminal. The room and bed was comfortable, and it was quiet. Breakfast was good. When we turned on the air conditioning, the room smelt bad, as if previously used by smoker. It might be worth to check if... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Paulo Thank you for positively describing so many good experiences with us. It appears from your comments you booked a inclusive package but billing was incorrect- as we cant track a guest name from this site, please contact me on gm@hilton-narita.com, so I can look into this. FYI, once you have purchased WIFI in the room, you can use... More

Germantown, Tennessee
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this Hilton, many times in the past. When you arrive in the summer months. It seems the room air conditioners are always off. This is irritating after a long journey, to arrive in your warm room. Sometimes it takes two hours to cool the room. I also believe this is part of the problem when it... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Ron, Thank you for your feedback. I appreciate the comments and we are looking into this issue. It has been exceptionally hot this summer and when no one is in a room, the system defaults to a "sleep" mode, which does cause the room temperature to increase. With the aircon on and the fan on high, it should cool... More

Contributor
15 reviews 15 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is a short shuttlebus (free) ride from Narita airport. From check in to checkout the staff were absolutely courteous and efficient with excellent English. We received an unexpected free upgrade, the room had lovely views over a lush woodland. The room service was really reasonable and delicious. The bathroom was pretty basic compared to other hotels we have... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Sue Thank you for the delightful review. We do get a lot of positive comments on the size of the room, as compared to other hotels. It certainly helps with repacking of bags before a return home! We look forward to welcoming you here again one day. Regards, Clifford Olson, General Manager More

Singapore, Singapore
Top Contributor
82 reviews 82 reviews
44 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is a quick ride by complimentary bus from the airport. The staff are very friendly and efficient. The standard rooms are of a decent size and very clean. The food in the Terrace Bar (where I ate dinner) and breakfast was of a high standard. They do have dinner promotions, but these are between certain times of the... More

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Clifford O, General Manager at Hilton Tokyo Narita Airport Hotel, responded to this review

Dear Angliskai Thank you for the informative review. I appreciate you taking the time to list so many positive comments. In particular the food packages in the Bar, are a great value and something we have been promoting to ensure our guests have a choice of dining cost options. I am delighted you are planning to return- we look forward... More

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Additional Information about Hilton Tokyo Narita Airport Hotel

Address: 456 Kosuge, Narita, Chiba Prefecture 286-0127, Japan
Phone Number:
Location: Japan > Kanto > Chiba Prefecture > Narita
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Tokyo Narita Airport Hotel 4*
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Also Known As:
Hilton International Narita
Hilton Narita
Narita Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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Number of rooms
548

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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