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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
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510 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
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English first
  • All months
    (510)
  • Mar-May only
    (155)
  • Jun-Aug only
    (121)
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    (119)
  • Dec-Feb only
    (115)
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Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We booked this hotel as it was conveniently located near the airport. Unfortunately, that is all it was conveniently located near. The shuttle runs about every 20 minutes during the day and a little longer in the evening- but not late. We planned to stay at the hotel for the duration of our stay to visit Tokyo but (admittedly OUR... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

This hotel has a good and fast connection to Narita Airport. In the evening before a flight it is nice to visit with the complimentary shuttle bus the town Narita with a lot of restaurants. Hotel has a good bed, airco was not working well, wifi is fair.

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Sydney
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We were travelling on our way to Europe with our son and did a one night stopover and wanted to be close to the airport. We chose this hotel because we are IHG members and have stayed at the Crowne Plaza Changi Airport in Singapore on several occasions and have been very satisfied. This time around we had enough points... More 

Was this review helpful? Yes 1

Travelers are raving about these Narita hotels

Brisbane, Australia
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed 1 week ago

We Stayed here for a single night during January on two seperate occasions whilst transiting through Tokyo. The hotel offers a complimentary shuttle which is scheduled at 20min intervals. To locate the bus stop just ask the girls at the information table located in the airport exit. The hotel is a 15-20 min bus ride for the Airport. Check in... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Curlisue, Greetings from ANA Crowne Plaza Narita! Thank you for sharing positive comments regarding your recent stay with us. We are very delighted to hear from you that our staffs were friendly and that you were able to enjoy staying and dining in our hotel. And to help us cater to your needs better, your comments have been shared... More 

Queensland, Australia
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Close to the airport either by taxi or hotel bus. Not 5 star nor is it a 5 star price. Yes a little outdated but fine. Some rooms have been renovated. If IHG member will usually get upgraded to one of these. If arriving in the evening recharge overnight and make your way to Tokyo the next day More than... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Jane N, Greetings from ANA Crowne Plaza Narita! Thank you for sharing some valuable comments regarding your recent stay with us. Rest assured that all your comments are shared to all team members to help us improve our products and services and serve you better in the future. Thank you and we are looking forward to be of service... More 

Stockholm, Sweden
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Will avoid in future until they have refurbished and updated. Severely haggard hotel with room design and features from late eighties. Cannot recommend all though fairly clean. Price does not justify standard of this hotel, while only convenience would be closeness to terminals. Stay at Hilton Narita instead.

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear MagnusSwede W, Warmest greetings from ANA Crowne Plaza Narita! Thank you for taking a minute or two in sharing your comments. As we value every guest that stays with us, rest assured that all of your comments and suggestions have been properly escalated to our management to better cater to your needs. Again, thank you for staying with us... More 

Perth, Australia
Level Contributor
128 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed May 23, 2015

We stayed at the hotel for one night as part of a layover. We booked it to take advantage of our IHG Gold status. Check-in was excellent... Very friendly front desk staff, and an upgrade in recognition of our membership status. But sadly, that is where the good comments end... We decided to try the in-house restaurant on the 17th... More 

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review
Google Translation

Estimado Miguel J Gracias por elegir a permanecer con nosotros otra vez en esta visita a Narita y estamos encantados... More 

United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 18, 2015

An old hotel but it is ok for a transfer use. The bar on the top has delicious food and various choices of wines. I enjoyed the drink and teriyaki chicken there. The room is big and I slept well. The only question I have is for the shuttle bus. It seems like a short way to NRT but actually... More 

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear XXXXXXXXXL, Warmest greetings from ANA Crowne Plaza Hotel Narita! Thank you for taking a minute of your time sharing your experience during your recent stay with us. We are very delighted to know that you had a wonderful sleep and enjoyed our bar on the top floor. Rest assured that we are improving our products and services to better... More 

kent, england
Level Contributor
40 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed May 5, 2015

We just had one night in this hotel before our flight back to the UK. We left Kyoto on the bullet train, and after another walk round Tokyo we caught the metro to the airport so we could use the shuttle bus as this made sense. Although we had requested a non-smoking room the one we were given smelt strongly... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear janice-g-7, Warmest greetings from ANA Crowne Plaza Hotel Narita! Thank you for sharing your experience during your recent stay with us. It was indeed a pleasure to have you as our guest. As your voice is important to us, rest assured that your concerns and suggestions have been escalated to our management to further improve our products and services.... More 

Jakarta
Level Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed April 27, 2015

Clean rooms with nice breakfast in the morning however Crowded people before checking out. Hotels offer free shuttle with a very old bus. Tiny room for single bed, wifi must pay at Yen 1100 for 24hrs. Not suitable for tour group who expect free Wifi only in the lobby with slow connection. Not reccomended to come back. Because nothing around... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Jonny Ivo K Thank you for choosing to stay with us on this visit to Narita and leaving us with your valuable feedback. Your comments about internet access and shuttle bus have been shared with the all team members for review so that we can continue to improve upon our guest experience. Thank you again and we hope we... More 

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