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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
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ANA Crowne Plaza Hotel Narita
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484 reviews from our community

Traveler rating
    75
    234
    135
    26
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
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  • Japanese first
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Smyrna, Georgia
1 review
4 of 5 stars Reviewed 4 days ago NEW

Would definitely stay again close to the airport and about 15 minutes to naritas town great big rooms and friendly service did not get to use the pool facility nice restaurant on premises great food price is reasonable too

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Hong Kong, China
Top Contributor
59 reviews 59 reviews
47 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed for one night as a layover in Narita before heading down to Kobe for a week on the shinkansen. Arrived quite late and the hotel was full. We had requested for two rooms with interconnecting door but were advised this was not possible on arrival. Instead we elected to "upgrade" to a "family room" for JPY5,000. Very decent size... More 

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Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed here during my last night in Japan on the 9th April. Wonderful amenitites and excellent hoteliers managing the hotel. Only complaint is that the only convenient store 'Family Mart' in the hotel lobby only operates to 11pm (Japan Timing). Any later than that you will need to rely on the expensive in-room dining. The gym facilities and swimming pool... More 

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1 review
1 of 5 stars Reviewed 1 week ago

This hotel is cheaper than the others for a reason. It's a dump by 4 star standards. I booked a "standard room" which I found out meant a "smoking room." What the heck?!! That's the stupidest thing I've ever heard. We asked for a non-smoking and reception said they were completely booked out. Change your policies Crown Plaza!!!

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Mexico City, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at ANA Crowne Plaza Narita overnight to be close to the Airport. Reception staff was very friendly to allow us for a later checkout. I would recommend this hotel to anyone who needs to stay close to Narita Airport.

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Misawa, Japan, Asia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Why is everything charged? The food is charged and the wifi is charged per person. We didn't pay almost $300 just for an average big room. This room is like $50. And the wifi is $11 per person which may not seem that bad but it should be free. Not the best hotel I've been to.

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Annapolis, Maryland
Top Contributor
61 reviews 61 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Big hotel very close to Narita Airport . Room has very small window that can be opened if you want to hear all the airport noise . Staff is absolutely not particularly friendly ,and no welcoming, hospitality words were heard. Room small and quite old with no personality. Small bathroom not at ANA hotel level for cleansiness and amenities. Good... More 

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Cebu City, Philippines
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

When I entered the lobby I thought I was coming to a 5 star hotel. We were late as we travelled from Hakone and catching a plane the next morning. We stayed overnight on March 29, 2015. My friends and I went straight to dinner. Food was excellent, no doubt. And I appreciate it that dinner was until 10PM with... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear ETReyes, Warm greetings from ANA Crowne Plaza Narita! Thank you for taking a minute or two in posting your feedback during your recent stay with us. The voice of our guests are valuable to us and we assure you that your comments are escalated to our Management, as we are aiming to continuously improve our products and services to... More 

Japan
1 review
3 of 5 stars Reviewed 2 weeks ago

Narita is not the airport of choice for early departures or jetlagged arrivals to Japan, and on occasion - and with car - local airport hotels make sense; the ANA Crowne is a fair option, slightly pricier than some local properties but with a great pool, gym, sauna for additional charge. Parking is also ¥300 a day, wifi ¥1000+, etc,... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Dan S, Warm greetings from ANA Crowne Plaza Narita! Thank you very much for taking some time to post you feedback about your recent stay with us. We greatly appreciate your positive comments and as we are aiming to improve our property and our services better, rest assured that all of your suggestions are being taken into consideration. Once... More 

Brisbane, Australia
Top Contributor
58 reviews 58 reviews
22 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived and we were greeted as IHG platinum members, we had booked Two interconnecting rooms which were readings booked. The rooms were spotless, the amenities were fully stocked. There was no mini bar, but there was a convenience store at ground floor near reception that stocked meals, drinks and all you could want for a.very reasonable price, 300 yen... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear lovetotravel_4075, Warmest greetings from ANA Crowne Plaza Narita! Thank you very much for your honest and positive feedback about your recent stay with us. We are very happy to have given you something good to remember from your trip . Rest assured that we are continuously finding ways not only to provide the best guest experience but also to... More 

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