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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
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ANA Crowne Plaza Hotel Narita
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497 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
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Perth, Australia
Top Contributor
121 reviews 121 reviews
48 hotel reviews
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed at the hotel for one night as part of a layover. We booked it to take advantage of our IHG Gold status. Check-in was excellent... Very friendly front desk staff, and an upgrade in recognition of our membership status. But sadly, that is where the good comments end... We decided to try the in-house restaurant on the 17th... More 

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United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

An old hotel but it is ok for a transfer use. The bar on the top has delicious food and various choices of wines. I enjoyed the drink and teriyaki chicken there. The room is big and I slept well. The only question I have is for the shuttle bus. It seems like a short way to NRT but actually... More 

Was this review helpful? Yes 1
kent, england
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just had one night in this hotel before our flight back to the UK. We left Kyoto on the bullet train, and after another walk round Tokyo we caught the metro to the airport so we could use the shuttle bus as this made sense. Although we had requested a non-smoking room the one we were given smelt strongly... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear janice-g-7, Warmest greetings from ANA Crowne Plaza Hotel Narita! Thank you for sharing your experience during your recent stay with us. It was indeed a pleasure to have you as our guest. As your voice is important to us, rest assured that your concerns and suggestions have been escalated to our management to further improve our products and services.... More 

Jakarta
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean rooms with nice breakfast in the morning however Crowded people before checking out. Hotels offer free shuttle with a very old bus. Tiny room for single bed, wifi must pay at Yen 1100 for 24hrs. Not suitable for tour group who expect free Wifi only in the lobby with slow connection. Not reccomended to come back. Because nothing around... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Jonny Ivo K Thank you for choosing to stay with us on this visit to Narita and leaving us with your valuable feedback. Your comments about internet access and shuttle bus have been shared with the all team members for review so that we can continue to improve upon our guest experience. Thank you again and we hope we... More 

Ambon, Indonesia
Top Contributor
76 reviews 76 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just took around 15-20 mins to Narita Int'l Airport, had convinient store (maybe familymart..didn't notice the name of the store) inside the hotel, wifi was really fast but just in the lobby area (free one!) if you want in room you must paid certain amount, and loved their breakfast menu~ from japanese to western ...yum! Room was quite big but... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear SANNYTACHANG Thank you for choosing the ANA Crowne Plaza Hotel Narita during your recent trip. We are delighted to read your wonderful comments about our restaurant and shuttle bus. We hope that we may have another opportunity to welcome you again on your next visit to Narita. Sincerely More 

Smyrna, Georgia
1 review
4 of 5 stars Reviewed April 15, 2015

Would definitely stay again close to the airport and about 15 minutes to naritas town great big rooms and friendly service did not get to use the pool facility nice restaurant on premises great food price is reasonable too

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear atlanta2015 Thank you for choosing the ANA Crowne Plaza Hotel Narita during your recent trip. We are happy to hear that you enjoyed your stay and found our location to be well-suited to your needs. We hope that we may have another opportunity to welcome you again on your next visit to Narita. Sincerely, More 

Hong Kong, China
Top Contributor
60 reviews 60 reviews
48 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed April 14, 2015

Stayed for one night as a layover in Narita before heading down to Kobe for a week on the shinkansen. Arrived quite late and the hotel was full. We had requested for two rooms with interconnecting door but were advised this was not possible on arrival. Instead we elected to "upgrade" to a "family room" for JPY5,000. Very decent size... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Worldworn, Thank you very much for taking the time to share your comments online. I am happy that you did not have any issues with the room's cleanliness. On the other hand, I truly apologize for the not up to par experience you had on some aspects of your stay. I assure you that every comment, no matter how... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 13, 2015

Stayed here during my last night in Japan on the 9th April. Wonderful amenitites and excellent hoteliers managing the hotel. Only complaint is that the only convenient store 'Family Mart' in the hotel lobby only operates to 11pm (Japan Timing). Any later than that you will need to rely on the expensive in-room dining. The gym facilities and swimming pool... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear jimmylkw, Warmest greeting from ANA Crowne Plaza Hotel Narita! Thank you for sharing your feedback regarding your recent visit to our hotel. As we are continuously taking further steps to improve our products and services, all of your coments and suggestions are escalated to our Management. Once again, we thank you for choosing ANA Crowne Plaza Hotel Narita and... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2015

This hotel is cheaper than the others for a reason. It's a dump by 4 star standards. I booked a "standard room" which I found out meant a "smoking room." What the heck?!! That's the stupidest thing I've ever heard. We asked for a non-smoking and reception said they were completely booked out. Change your policies Crown Plaza!!!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear therese m, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for falling short of your expectations and for the inconvenience you experienced. We’d like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you... More 

Travelers are raving about these Narita hotels

Mexico City, Mexico
1 review
4 of 5 stars Reviewed April 9, 2015

I stayed at ANA Crowne Plaza Narita overnight to be close to the Airport. Reception staff was very friendly to allow us for a later checkout. I would recommend this hotel to anyone who needs to stay close to Narita Airport.

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Andres W, Warmest greeting from ANA Crowne Plaza Hotel Narita! Thank you very much for letting us know your great feedback from your recent stay with us. It was indeed a pleasure to be of service. Rest assured that your comments are being shared to the whole team to help us provide a better service. Once again, we thank... More 

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