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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
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ANA Crowne Plaza Hotel Narita
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470 reviews from our community

Traveler rating
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    130
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
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Cambridge, ON
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Maybe it's my advancing age causing me to be a little more demanding of where I stay, however this was, by far, the worst Crowne Plaza I have ever stayed in. Even the non upgraded Holiday Inns are far better! The lobby and exterior of the hotel were impressive enough upon checking in for a night as I had early... More 

Was this review helpful? Yes 1
Cork, Ireland
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Firstly the bus times at Narita airport ate useless. Me and a few other people had to wait over an hour for the shuttle bus. First impressions of the hotel were good and i got a free upgrade because of my IHG membership and i got a discount voucher for dinner. But when i got into the room i was... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Woody8276 Thank you for taking the time to share with us your review. Please do accept our sincerest apology that we did not deliver our usual standards of guest experience on this occasion. We truly appreciate your comments which we have shared with our Management Team, as we continually seek improvement in our overall guest experience. We hope that... More 

Istanbul, Turkey
Senior Contributor
46 reviews 46 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed 3 nights for business and decided It was good choice to stay there. Very clean and comfortable hotel. Free wi-fi in rooms and lobby. Free shuttle service to airport and shopping mall in Narita. Also they have circle bus for to all facilities in town. Personal kind and helpfull. Willing to help you everytime. Breakfast in hotel very... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Cankad Warmest greetings from ANA Crowne Plaza Hotel Narita and thank you for your feedback from your recent stay with us. We greatly appreciate your positive comments on our shuttle bus, room, and breakfast. Once again, thank you for taking the time to post your review, and we hope to welcome you back again soon to our hotel. Sincerely,... More 

Top Contributor
56 reviews 56 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Narita hotels are a challenge. This is one of the better options but it's a bit more expensive than others. A cut above but no more than a cut! Nonsmoking room rates only 3/10 on my residual smokiness index. That's great for Narita. The room is poorly lit and dark but there is an accessible charger point. Unlike most Narita... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Sebmack Thank you for your review from your recent stay at ANA Crowne Plaza Hotel Narita. We sincerely appreciate your positive comments on our service and room service. We hope to welcome you back again soon on your next visit to Narita. Sincerely, ANA Crowne Plaza Hotel Narita More 

Houston
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I'm an airline crew, and stay at variety of hotels around the world. This hotel has to be one of the worst, and is a subsidiary of a respectable Japanese airline... The room smelled, the glasses in the room were dirty, the ceiling leaked (shower water from floor above)... I will never stay there again...

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear HoustonChibi Thank you for choosing to stay with us and for taking the time to post your feedback. Please accept our sincerest apology for the less than satisfactory experience during your recent stay. We are taking action internally to correct and improve on this shortcoming and to ensure that such a situation is not repeated. We appreciate your patronage... More 

Burien, Washington
Top Contributor
221 reviews 221 reviews
112 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a solid hotel. Good size rooms, the largest we expererienced in 2 1/2 weeks in Japan. Very clean. Nice large lobby. Friendly staff. We prepaid for our room and paid just over $100 a night, not bad for a hotel of this quality. There is nothing around the hotel so we were trapped into using the hotel restaurant.... More 

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ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Angeles Thank you for choosing to stay with on this visit to Narita and we are truly delighted to receive your positive comments. We do hope you will consider ANA Crowne Plaza Hotel Narita for your next visit to Japan. Kindest regards, ANA Crowne Plaza Hotel Narita More 

San Jose, California
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had a very enjoyable one day stopover at this hotel. Check in was a breeze, the room was comfortable and the bed was the perfect level of firmness. The buffet breakfast was also satisfying and delicious. Although you can hear the jets flying over, once in your room it was extremely quiet. I would certainly stay here again if... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Morgan L Thank you for your fantastic review on your recent stay! We are glad to hear that you had an enjoyable visit to Japan and at our hotel. We very much appreciate your warm comments on our hotel team. We hope to welcome you back again soon on your next visit to Narita. Sincerely, ANA Crowne Plaza Hotel... More 

Sao Paulo, SP
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Well placed, nicely decorated with excellent restaurant on the top floor, where one can taste a syrloin "waguia" steak, prepared by the Cheh Tohda. The steak is glorious and Tohda prepare it at the rigth point you want with a flambé in front of you.

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Yasufico S Thank you for sharing your feedback with us from your recent visit, we greatly appreciate your positive comments on the ANA Crowne Plaza Hotel Narita, which have also been shared with our Restaurant Team. We hope to welcome you back again soon on your next visit to Tokyo. Sincerely, ANA Crowne Plaza Hotel Narita More 

Charlottesville, Virginia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I selected the ANA Crowne Plaza again as I had stayed there previously in 2013. It served as a place to catch up on sleep following my afternoon arrival in Narita and before my flight on to Osaka the following morning. I found the staff quite friendly and helpful unfortunately I was too tired to take advantage of the free... More 

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear 162arts Warm greetings from ANA Crowne Plaza Hotel Narita and thank you for your very kind words regarding your recent stay with us,which we have also shared with our all team members. Thank you again and we hope to welcome you back again soon to our hotel. Sincerely, ANA Crowne Plaza Hotel Narita More 

London England
Top Contributor
124 reviews 124 reviews
43 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed February 20, 2015

Most of the hotels in Narita are fairly similar in design and ambiance. This is no exception even though it sports the Crowne Plaza brand. With a bit of persuasion we were granted an early checkin at 10am but there is generally not much room for too much flexibility on anything in Japan where everything tends to be efficient, orderly... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear aloisw8, Thank you for taking the time to review our property. We are pleased to note your feedback about the early check in, complimentary shuttle services and pool facility and on-site convenience store. Our hotel is committed to providing our guests with the highest quality services and facilities. Your comments about room size and the need to refurbish will... More 

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