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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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1 room 1 guest
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ANA Crowne Plaza Hotel Narita
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538 Reviews from our TripAdvisor Community

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Traveler rating
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    151
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (538)
  • Mar-May only
    (155)
  • Jun-Aug only
    (145)
  • Sep-Nov only
    (123)
  • Dec-Feb only
    (115)
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Nottingham, United Kingdom
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Gym review - you need to find it which isn't easy but it is very well equipped. Two bikes, running machines, weights, etc. It is warm in there and there were no fans. There is also a pool sauna and bath which were locked when I visited. A problem - I got changed in a locker room and then got... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear peelypost, Greetings from ANA Crowne Plaza Narita! Thank you for choosing our property and sharing with us your comments. Our guests' voices are very important to us and because we wish to provide you quality service, rest assured that your comments have been properly escalated and that we are continuously improving our products and services. Again, thank you and... More 

Cooloola Cove, Australia
Level Contributor
8 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The room was so small and pokey, great breakfast and the hotel look old, towels were crisp and thin. Again great shuttle services and free. Room service was excellent, and staff very helpful. Such a shame the room was so small

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear robjens, Greetings from ANA Crowne Plaza Narita! Thank you for taking some time in letting us know your comments regarding your recent stay with us. As we would like to better cater to your needs, rest assured that your comments are properly escalated and that we are doing our very best to improve our products and services. Thank you... More 

Travelers are raving about these Narita hotels

Rochdale, United Kingdom
Level Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night; our final one in Japan. It was easy to get to and we made use of the free shuttle bus which visits each terminal. Staff were very helpful at check in and we had a good deal on an upgrade. As an airport hotel I thought we might just have to put up with a... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear SPEL1990, Greetings from ANA Crowne Plaza Narita! Thank you for sharing your wonderful experiences during your stay and leaving us a 5 star review. We are happy to know that we were able to provide you and your family quality service, making you short stay in Narita a memorable one. We hope that on you will choose us again... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stopped here in and out of Funabashi. Lovely room as the wife gets upgraded a bit above what you normally find in a buisness hotel. First night here we niticed a BBQ area next door ¥5000 each food in abundance that you. cook yourself and all your drinks. Open Summer 17.30 until 21.30 you will be pleasantly surprised. Can't understand... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Steve M, Greetings from ANA Crowne Plaza Narita! Thank you for taking a minute or two in sharing your comments regarding your stay with us. We are very delighted to know that we were able to provide you quality service. We hope that on your next stay with us, you get to enjoy other products, services and promos as... More 

Istanbul, Turkey
Level Contributor
35 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is typical airport hotel but there is nothing to do on this area.yeah the name is this hotel sounds good but hotel rooms are not look likes crowne plaza hotels.rooms are larger enough but all things whatever you need for use is old old old.like a 90s hotel.bathroom was not clean!!!! i just came here for 1 day.if you... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear rcuneyd, Greetings from ANA Crowne Plaza Narita! Thank you for taking some time in sharing your comments regrading your recent stay with us. We are delighted to know that our staff was able to attend to your needs in any possible way. As we are aiming to make your stay with us a memorable one, rest assured that all... More 

Washington DC, District of Columbia
Level Contributor
75 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I end up overnighting in Narita a few times a year and, although I have my favorite hotel, I sometimes like to try something else. So this time it was the ANA Crowne Plaza. It's a perfectly functioning hotel, but will definitely make me change my favorite. The room was a bit shabby and even if the floor was designated... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear JuhaUitto, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am pleased to learn that the view from your room received is well to your liking and it is nice to know you have enjoyed the wine served.... More 

Stafford, United Kingdom
Level Contributor
77 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 29, 2015

The rooms and place feel old and the air con in the main body of the building is not so good. The lifts and hallways are red hot and I guess electricity is at a premium in Japan. The breakfast was OK and the bar is totally lacking in atmosphere. The service is excellent from all the staff I encountered.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Stephi1975, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about breakfast and service. However, we’re sorry we fell below your expectation regarding the room and air conditioning. We will address these concerns. We take all reviews positive and negative very seriously,... More 

Melbourne Australia
Level Contributor
111 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 17, 2015

If the airline flight flight crew stay at the hotel, you can usually be assured that it's a good hotel. This one is packed with flight crews. The hotel is close to Narita airport and there is a regular shuttle bus that picks up and drops off to the hotel, and back again. Our rooms were a very a good... More 

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Colourqueen, Greetings from ANA Crowne Plaza Narita! It was good to know that you had a wonderful stay us and even gave good reviews regarding our restaurant. As an airport hotel in Narita, Japan's gateway,we aim to satisfy not only local guests but also guests from all over the globe. And to better cater to your needs, rest assured... More 

Nishinomiya, Japan
Level Contributor
187 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 stars Reviewed July 17, 2015

Decent hotel, near airport with shuttle service. There is nothing nearby and all night life would be located in Narita City about 15 minutes away by car. You have Aeon Shopping Mall in one direction and if you go near the train station, you get the night life, bars, bbq restaurants. All are a few minutes drive away. As for... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear CanuckJames, Greetings from ANA Crowne Plaza Narita! Thank you for sharing your experience during your recent stay with us. Your comments are very valuable to us and as we wish to cater to your needs better, rest assured that your comments are well noted to help us in improving our products and services. Thank you choosing ANA Crowne Plaza... More 

Okinawa, Japan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 15, 2015

An IHG hotel. Would stay here again. Spent the night during a one day layover at this facility. Hotel staff are first rate. The room was very clean and spacious. I would highly recommend dining at the 1st floor restaurant. The food was fantastic and very fresh. From Thai offerings, Asian flavors, to American likes, the buffet had a little... More 

Was this review helpful? Yes 1
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Leepack, Greetings from ANA Crowne Plaza Narita! Thank you for taking a minute or two in sharing your experience with us. We are very delighted to know that you had a a wonderful stay and that you wish to stay here again in the future. Rest assured that we continuously improving our products and services to better cater to... More 

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