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ANA Crowne Plaza Hotel Narita

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68 Horinouchi, Narita 286-0107, Chiba Prefecture
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ANA Crowne Plaza Hotel Narita
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ANA Crowne Plaza Hotel Narita
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490 reviews from our community

Traveler rating
    75
    236
    137
    28
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Russian first
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Jakarta
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Clean rooms with nice breakfast in the morning however Crowded people before checking out. Hotels offer free shuttle with a very old bus. Tiny room for single bed, wifi must pay at Yen 1100 for 24hrs. Not suitable for tour group who expect free Wifi only in the lobby with slow connection. Not reccomended to come back. Because nothing around... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Jonny Ivo K Thank you for choosing to stay with us on this visit to Narita and leaving us with your valuable feedback. Your comments about internet access and shuttle bus have been shared with the all team members for review so that we can continue to improve upon our guest experience. Thank you again and we hope we... More 

Ambon, Indonesia
Top Contributor
72 reviews 72 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Just took around 15-20 mins to Narita Int'l Airport, had convinient store (maybe familymart..didn't notice the name of the store) inside the hotel, wifi was really fast but just in the lobby area (free one!) if you want in room you must paid certain amount, and loved their breakfast menu~ from japanese to western ...yum! Room was quite big but... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear SANNYTACHANG Thank you for choosing the ANA Crowne Plaza Hotel Narita during your recent trip. We are delighted to read your wonderful comments about our restaurant and shuttle bus. We hope that we may have another opportunity to welcome you again on your next visit to Narita. Sincerely More 

Smyrna, Georgia
1 review
4 of 5 stars Reviewed 2 weeks ago

Would definitely stay again close to the airport and about 15 minutes to naritas town great big rooms and friendly service did not get to use the pool facility nice restaurant on premises great food price is reasonable too

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear atlanta2015 Thank you for choosing the ANA Crowne Plaza Hotel Narita during your recent trip. We are happy to hear that you enjoyed your stay and found our location to be well-suited to your needs. We hope that we may have another opportunity to welcome you again on your next visit to Narita. Sincerely, More 

Hong Kong, China
Top Contributor
60 reviews 60 reviews
48 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night as a layover in Narita before heading down to Kobe for a week on the shinkansen. Arrived quite late and the hotel was full. We had requested for two rooms with interconnecting door but were advised this was not possible on arrival. Instead we elected to "upgrade" to a "family room" for JPY5,000. Very decent size... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Worldworn, Thank you very much for taking the time to share your comments online. I am happy that you did not have any issues with the room's cleanliness. On the other hand, I truly apologize for the not up to par experience you had on some aspects of your stay. I assure you that every comment, no matter how... More 

Singapore, Singapore
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here during my last night in Japan on the 9th April. Wonderful amenitites and excellent hoteliers managing the hotel. Only complaint is that the only convenient store 'Family Mart' in the hotel lobby only operates to 11pm (Japan Timing). Any later than that you will need to rely on the expensive in-room dining. The gym facilities and swimming pool... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear jimmylkw, Warmest greeting from ANA Crowne Plaza Hotel Narita! Thank you for sharing your feedback regarding your recent visit to our hotel. As we are continuously taking further steps to improve our products and services, all of your coments and suggestions are escalated to our Management. Once again, we thank you for choosing ANA Crowne Plaza Hotel Narita and... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is cheaper than the others for a reason. It's a dump by 4 star standards. I booked a "standard room" which I found out meant a "smoking room." What the heck?!! That's the stupidest thing I've ever heard. We asked for a non-smoking and reception said they were completely booked out. Change your policies Crown Plaza!!!

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear therese m, Thank you for taking the time to write us a review regarding your recent stay. Please accept our sincere apologies for falling short of your expectations and for the inconvenience you experienced. We’d like to obtain some additional details regarding your experience so we have sent you a private message. I look forward to hearing from you... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at ANA Crowne Plaza Narita overnight to be close to the Airport. Reception staff was very friendly to allow us for a later checkout. I would recommend this hotel to anyone who needs to stay close to Narita Airport.

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Andres W, Warmest greeting from ANA Crowne Plaza Hotel Narita! Thank you very much for letting us know your great feedback from your recent stay with us. It was indeed a pleasure to be of service. Rest assured that your comments are being shared to the whole team to help us provide a better service. Once again, we thank... More 

Misawa, Japan, Asia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Why is everything charged? The food is charged and the wifi is charged per person. We didn't pay almost $300 just for an average big room. This room is like $50. And the wifi is $11 per person which may not seem that bad but it should be free. Not the best hotel I've been to.

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear veryhelpfulperson, Warm greetings from ANA Crowne Plaza Hotel Narita! Thank you for taking time in sharing your feedback from your recent stay with us. As we are aiming on improving our products and services to serve you better, we assure you that your feedback is escalated to our Management. Again, thank you for choosing ANA Crowne Plaza Hotel Narita... More 

Annapolis, Maryland
Top Contributor
62 reviews 62 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Big hotel very close to Narita Airport . Room has very small window that can be opened if you want to hear all the airport noise . Staff is absolutely not particularly friendly ,and no welcoming, hospitality words were heard. Room small and quite old with no personality. Small bathroom not at ANA hotel level for cleansiness and amenities. Good... More 

Was this review helpful? Yes 2
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear LeoMarwin, Warm greetings from ANA Crowne Plaza Hotel Narita! Thank you very much for sharing your feedback during your recent stay with us. Rest assured that all of your concerns are escalated to the Management, as we are aiming to continuously improve our products and services to better cater to your needs. Again, we thank you for choosing ANA... More 

Cebu City, Philippines
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

When I entered the lobby I thought I was coming to a 5 star hotel. We were late as we travelled from Hakone and catching a plane the next morning. We stayed overnight on March 29, 2015. My friends and I went straight to dinner. Food was excellent, no doubt. And I appreciate it that dinner was until 10PM with... More 

Was this review helpful? Yes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear ETReyes, Warm greetings from ANA Crowne Plaza Narita! Thank you for taking a minute or two in posting your feedback during your recent stay with us. The voice of our guests are valuable to us and we assure you that your comments are escalated to our Management, as we are aiming to continuously improve our products and services to... More 

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