We had exactly the same experience regarding assignment of a non-smoking room as described in another review. We booked a non-smoking room but were told on arrival that none were available. Two receptionists insisted that the smell of smoke had been removed and that we should try the assigned room. Since the room was in a smoking floor we declined... more

Booked myself in the New Otani as I was going to see Iron Maiden at Makuhari Messe. It was a toss up between this and staying in Tokyo itself - but this way no problem finding the venue! Should you be going to attend a trade show etc at Makuhari Messe this hotel is pretty hard to beat as its... more

2 nights at this hotel. The first night in a standard room and the second in a Club room because of a need to stay an extra night when the hotel was full. Both rooms were outstanding, in fact I would have been happy with the standard room anywhere in the world. The furnishings and finish was well above average,... more

My husband works for IBM-Rochester, MN and goes to Japan several times per year. I was able to accompany him in April. While he was working, I was touring Tokyo. The New Otani has excellent restaurants and great service. They were able to help me find a shoe store ( I did so much walking around that I wore out... more

This hotel was one of the hotels suggested by the conference organizers. Despite requesting for a non-smoking room, I was told by the receptionist who checked me in that none was available. Instead, they had cleaned a smoking room and claimed that the room did not smell of cigarette smoke. Despite my explaination that I get sick when I stay... more

I stayed at the New Otani on my first trip (business) to Japan and I was more than happy with the quality of the standard room and the friendliness of the staff, especially at its corporate rate (13,000 Yen including free internet and breakfast). It bustles with activity, lots of japanese stay here, visiting disneyland mostly, and the design of... more

This is the 3rd time i stayed at new otani and it was every time ok. do not be disappointed if the english knowledge is poor and the people - even on reception or at the bar do not really understand you. but they try...! the rooms are ok, clean and equiped with all necessary gadgets (hairdryer, fridge, tv etc.)... more

We stayed at this hotel to use its free shuttle to Disney Sea. The hotel offered much more than that. We have been given a free upgrade. The deluxe room is equipped with one of the best amenities that we ever saw. The electronic curtain can be controlled by a button. The bathroom has its own TV. The room is... more