We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Park Otaru

4.0 of 5 11-3 Chikko, Otaru 047-0008, Hokkaido
Hotel website
Hotel deals
Offers & Announcements
Yearend Free Night
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Grand Park Otaru
Professional photos View all
Browse nearby
Grand Park Otaru
Write a Review

349 reviews from our community

Traveler rating
    102
    197
    36
    10
    4
See reviews for
138
96
30
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (349)
  • Mar-May only
    (61)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (107)
  • Dec-Feb only
    (91)
All months
There are newer reviews for Grand Park Otaru
See the most recent reviews
Hong Kong
Top Contributor
229 reviews 229 reviews
48 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed October 2, 2014

This hotel although is not located in the Otaru canal vicinity (which would then be very expensive), is situated near the ferry terminal and immediately next to Otaru outlet mall and AEON department store. This make the hotel very convenient at a reasonable price. Quality of the rooms are a good 4 star standard. Shopping mall is well stocked. It... More 

Was this review helpful? Yes
GSTServiceExecutive, Front Office at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand Park Otaru. Our hotel is connected to a large shopping center (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when you come to Otaru next time. More 

Perth, Australia
Top Contributor
59 reviews 59 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 25, 2014

The Grand Park Hotel is located opposite the boat harbor in Otaru and very close to the Rapid Train station at Shin Otaru running from the Sapporo Airport; if you miss this station the next station is Otaru terminal which is a short taxi ride back to the hotel. The hotel is also close to where cruise ships berth. The... More 

Was this review helpful? Yes
GSTServiceExecutive, Front Office at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay at our hotel. As you pointed out, our hotel is 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and... More 

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 5, 2014

Our plan is to check-in late and check-out early in the morning. They gave us a smooking room, we were tired and wanna rest. Other than this, room is spacious, ocean view, good bed as expected. Hotel is easy to find, staff speaks and understand basic English. Parking is in the basement and convenient. Glass house, music box, sushi street... More 

Was this review helpful? Yes
GSTServiceExecutive, Front Office at Grand Park Otaru, responded to this review

Thank you for staying at Grand Park Otaru. We normally prepare smoking rooms for guests if there are no specific requests, or the guests did not chose non-smoking room at the time of booking. Please let us know if you prefer a non-smoking room next time. We look forward to welcoming you again soon. More 

Singaporean in Shanghai
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 11, 2014 via mobile

Stayed for 2 nights this May. Good hotel to stay in as they were ample parking in the basement and easy to access while in Otaru. The views were great and must be spectacular in winter. There a big mall connected to it but we did not visit as we spend most of the time around the beautiful town. Aging... More 

Was this review helpful? Yes
GSTServiceExecutive, Front Office at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand Park Otaru. We are glad to hear that you had an enjoyable stay at our hotel. Our hotel is connected to a large shopping center (Wing Bay Otaru) therefore we have received positive comments for its convenient location for shopping and dining out. We truly look forward to welcoming you again when... More 

Asia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 7, 2014

A hotel that can serve your general needs well - reasonably luxurious, next to a shopping mall, 5 mins drive from central area, well proportioned rooms. Breakfast buffet spread was reasonably good. I had the ocean view which overlooked the marina and breakwater. It was not bad but not exceptional. Paying a small premium for it is reasonable. The only... More 

Was this review helpful? Yes
GSTServiceExecutive, Front Ofice at Grand Park Otaru, responded to this review

Thank you very much for staying at Grand Park Otaru. Regarding the currencie exchange , it is currently under review to improve and meet out guests’ expectations. We look forward to welcoming you again. More 

singapore
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed July 19, 2014

Okay, let me qualify the above title by saying that as a Singaporean, one of the things that make us very happy while on holiday is to be near a large modern shopping mall with lots of food options. Another thing that makes us very happy is to also find a large modern supermarket within walking distance. Based on just... More 

Was this review helpful? Yes 2
Robin3111, Front Office at Grand Park Otaru, responded to this review

Dear Ms.lagoontan Thank you for stayed with us. We are very glad to hear that you enjoyed your stay. We hope...It was also wonderful memories for your children. We are looking forward to see you and your family again! More 

Seremban, Malaysia
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 10, 2014

This is a very convenient yet comfortable. Next to Aeon, It's connected to Aeon and Aeon Cinema. Service is good, room is spacious, bathroom considered big in Japan. 5 mins drives to Otaru Canal and sushi street.

Was this review helpful? Yes 1
Robin3111, Front Office at Grand Park Otaru, responded to this review

Dear Mr. chungling Thank you for stayed with us. We are glad to hear that you enjoyed your stay. Did you try to some sushi restaurants on the SUSHI STREET? There are a lot of sushi restaurants on the street. Please come back to try to the other sushi restaurant! We are looking forward to see you again. More 

George Town, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

Comfortable and spacious with excellent view of the Otaru marina. It is located next to a shopping centre. Very convenient for shopping and dining. Also within walking distance to a JR station if you don't drive. Reasonably rates as well. I chose a package without meal plans as there are plenty of eating places to explore in Otaru.

Was this review helpful? Yes
Robin3111, Front Office at Grand Park Otaru, responded to this review

Thank you for stayed with us. We are glad to hear that you enjoyed your stay. As you write, our hotel located in next to shopping mall. It’s really convenience for our customer. Next time, please try our hotel Dinning. We are looking forward to see you again. More 

Hongkong
Contributor
20 reviews 20 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 30, 2014

we stayed at deluxe sea view suite (as we booked on line directly through hotel website, and had a promotional upgrade). the view was lovely, right facing the ocean, room was clean, tidy and spacious. the concierge and front desk staff were extremely helpful as well. the hotel however does not have its own spa/gym. Yes, I will recommend this... More 

Was this review helpful? Yes
Robin3111, Front Office at Grand Park Otaru, responded to this review

Dear Mr. / Ms. MXHK Thank you for stayed with us. We are glad to hear that you enjoyed your stay. As you write, we don't have gym and public bath. Usually we are suggesting for customer to use the KONAMI supports club. They have gym and ONSEN, located in shopping moll WING-BAY OTARU. When you come back to OTARU,... More 

Singapore
Top Contributor
68 reviews 68 reviews
18 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 26, 2014

The view from my room was really nice as we could see the harbour with lots of boats parked there. There is also direct link to the Aeon shopping mall which had a lot of things to shop as well. Really convenient!

Was this review helpful? Yes
Robin3111, Front Office at Grand Park Otaru, responded to this review

Dear Mr. / Ms. shcizmo Thank you for stayed with us. We are glad to hear that you enjoyed your stay. As you write, our hotel's some rooms face to ocean. It's so beautiful sight. Also, there is shopping moll called WING-BAY OTARU next to our hotel. It's really convenience for our customer. Please come back to enjoy the nice... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Park Otaru? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Park Otaru

Address: 11-3 Chikko, Otaru 047-0008, Hokkaido
Phone Number:
Location: Japan > Hokkaido > Otaru
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Park Otaru 4*
Number of rooms: 296
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Despegar.com, Ctrip TA, EasyToBook, TripOnline SA, Odigeo, JAPANiCAN, Rakuten, Recruit Holdings Co Ltd (Inbound) and Tingo so you can book your Grand Park Otaru reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Park Otaru Hotel Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Otaru Hilton
Grand Park Otaru Hokkaido
Hotel Style:
#3 Romantic Hotel in Otaru
#4 Family Hotel in Otaru

196 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (151)
Viewed
Dining (11)
Viewed
Room/suite (28)
Viewed
Hotel & grounds (15)
Viewed
Pool/beach area (3)
Viewed
View from room (18)
Viewed
Bathroom (8)
Viewed
Other (68)

Management photos: Courtesy of the property manager

Viewed
All management photos (46)
Viewed
Hotel & grounds (13)
Viewed
View from room (10)
Viewed
Room/suite (15)
Viewed
Business center/function rooms (1)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay