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Kourakuen

Certificate of Excellence
5-23-1 Shinko | (Closed due to fire), Otaru 047-0152, Hokkaido
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Kourakuen
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Kourakuen
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68 reviews from our community

Traveler rating
    40
    19
    7
    2
    0
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed in Kourakuen during the fire accident in Dec. We were very lucky that we managed to get all our belongings after the accident. Staff in there were very helpful during this stressful time and most importantly they were very nice to provide all the warm clothes and food for us in -10 degrees Celsius day and a place... More 

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Singapore
Contributor
13 reviews 13 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 27, 2014

This is my second experience of a proper ryokan and one that did not disappoint. We enjoyed our room, the stay, the private onset and the dinner and breakfast enormously. The setting was extremely peaceful. If I ever revisit Otaru, I will definitely book this ryokan again. We managed to book a transfer from Chitose airport which was also seamless... More 

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Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
13 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed March 31, 2014

My friend and I visited Kourakuen last winter during the Otaru Lantern Festival. We stayed at a standard room with dinner + breakfast plan. This ryokan was the best ryokan I had experienced in Japan. I was touched by the staff's helpfulness and hospitality, though they didn't speak English. The dinner was fresh, delicious and generously offered with variety such... More 

Was this review helpful? Yes 3
Hong Kong, China
Top Contributor
70 reviews 70 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 11, 2014

We have been looking for a good, traditional onsen place in Oatrus and we came across this one on the web. It's not easy to book via their website so i wrote it to them. The staff was very prompt and efficient in replying. This hotel is located Otaru and not too far from Otaru city centre. The hotel itself... More 

Was this review helpful? Yes 3
Hong Kong
Top Contributor
61 reviews 61 reviews
60 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed January 13, 2014

As a budget travaller, this hotel is too expensive, but with the regular price even on X'mas eve, we spent our luxury holiday there. We stayed in the "Hagi" room with private outdoor onsen. It's a bonus in the snowing Xmas. Room is very large. Dinner and breakfast included were average.. many dishes, tasted depends. Very comfortable room, especially the... More 

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Hong Kong
Top Contributor
57 reviews 57 reviews
44 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed January 2, 2014

I booked a room with an open-air bath but was disappointed with the room (Room Shirakaba). It is quite small, quite dark, and most of all, it just smells of cigarette smoke. I believe it is the ryokan's policy where you cannot choose the room; they will allocate you a room based on the category you pay for (with open-air... More 

Was this review helpful? Yes 3
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed December 31, 2013

Room itself was spacious and toilets were clean, so no complaints there. The private onsen was a nice idea but it could be a little bigger. The meals however was my main grouch. It was served hurriedly and every dish at once. Most of the items were precooked and cold when they reached the table. One of the features of... More 

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Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 26, 2013

I must say that the service is good, perhaps that's the way Japanese welcome their guests. I had a private Onsen in my room, Hagi. Excellent garden view. I will definitely book a room if I'm coming back to Otaru for Onsen. I believe this is one of the few excellent traditional Ryokan around.

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 4, 2013

The Ryokan is the best in Otaru. Service is top notch. The private onsen is beautifully decorated. Kaiseki dinner is sumptuous and truly reflect japanese meticulous attention to details. The overall environment is a true reflection of Japanese hospitality.

Was this review helpful? Yes 4
Hong Kong, China
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 17, 2013

Just been to Korakuen last Friday. the first image is good that the location is convenience & with a big garden. unfortunately when we entered the room, we found the sink was broken & the water bottle was empty - this is unacceptable for a high-class onsen hotel. we stayed in a room with private outdoor onsen. however, it has... More 

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